How to Manage Business Activities to Get Desire Results

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Managing Business
Activities

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TABLE OF CONTENTS
INTRODUCTION .......................................................................................................................... 4
PORTFOLIO 1................................................................................................................................ 4
a) Organizational Culture and Structure ..................................................................................... 4
b) Process and functions involved and their relation with that of aims, objectives, strategies
and culture................................................................................................................................... 5
c) Map Processes to organization’s objectives and functions..................................................... 6
PORTFOLIO 2................................................................................................................................ 6
a) Plan to promote goals and objectives ..................................................................................... 6
b) SMART Objectives ................................................................................................................ 7
c) Monitoring and Controlling Plan............................................................................................ 7
PORTFOLIO 3................................................................................................................................ 8
a) Quality Standards and how they can be managed and controled ........................................... 8
b) Demonstrate quality culture.................................................................................................... 9
c) Recommend improvements .................................................................................................... 9
d) Wider implications for proposed changes .............................................................................. 9
PORTFOLIO 4.............................................................................................................................. 10
a) Risk Assessment as Required by Legislation, Regulation and Organizational Requirements
................................................................................................................................................... 10
b) Health and Safety Regulations related with and Applicable in Construction Workplace.... 11
c) Systematic Review of Organizational Health and Safety Policies and Procedures.............. 11
c) Application of Health and Safety Policies and Procedures .................................................. 12

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CONCLUSION............................................................................................................................. 12
REFERENCES ............................................................................................................................. 13
This is a sample on Business Activities
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INTRODUCTION
For any business organization it is very important that the management is able to carry
out an analysis, so that they can evaluate the various business activities and make sure that they
are in line with that of organizational goals and objectives (Birnbaum, 2012). Herein it may not
be wrong to say that it is a process through which firms can make progress and try to attain their
aims and objectives. In this report an attempt has been made to identify and describe the various
activities that authorities of such a company has to do and look to acquire the aims and
objectives. Different companies and organizations have been cited as examples.
PORTFOLIO 1
a) Organizational Culture and Structure
OLC Ltd is an educational institution which provides training, scholarships and research
facilities for UK and overseas students. At present the organizational structure adopted at the
institutes is that of functional structure, wherein tasks and jobs are divided on the basis of
functions to be performed (Day and Wigens, 2006). Through such an arrangement, authorities
and management can divide work which has to be performed by teachers and other employees
according to the tasks that they carry out while in organizational setting. Following is a
complete hierarchy of the institute:

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Through the above analysis it can be seen that OLC is a hierarchical organization and
entails that whatever information is to be given to the subordinates is disseminated through a
predetermined channel and stages (Hillier and et.al, 2009).
The culture adopted by management and authorities in the company is very open which
has helped them to develop healthy and positive relations with employees and also in motivating
them. Herein it may not be wrong to say that organizational culture is the basis through which
good working environment can be created and staff members be made to work to achieve the
specified targets and goals.
b) Process and functions involved and their relation with that of aims, objectives, strategies and
culture
OLC being an educational institute has completely different set of goals, objectives,
processes and functions (Ellis and et.al, 2007). In this regard it also may not be wrong to say that
the relationship between these is completely different from that of conventional or traditional
business firms. There are various types of functions that the company performs. One of them is
that of the admin department, or the section which looks at overall operations and functions of
Managing Director
Director
Dean
Associate Dean
Professors
Associate Professors

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the firm. They are tasked with duty to maintain records of both the faculty and students. Also
they have to ensure that the activity of teaching and learning goes on smoothly and without any
kind of obstacle. Other than this, another major department of the organization is that of
education, where in faculties and teachers are employed of different qualifications and
experience. They have to make sure that quality education is provided to the students. Thus it can
be said that if both of these departments work in perfect harmony, then the goal to provide
quality and superior learning to students can be attained (Bonehill, 2011). Main mission of the
institute is to provide quality education to learners, regarding which they have developed special
functions and departments. Along with that attempts also have been made to recruit the finest
teachers, who will provide the best education to students.
c) Map Processes to organization’s objectives and functions
Process map for the Human Resource Department of the organization
• To understand the nature of business or job.
• To assess the organizational requirement for any particular department.
• Select the communication mode to inform people. It could be advertising agency,
newspaper publishing, human resource agency, internal recruitment, job portals etc.
• Prepare the job profile and job responsibility or job description (Healy and Dugdale,
2009).
PORTFOLIO 2
a) Plan to promote goals and objectives
To be able to effectively establish and run the new clothing retail store, the management
will have to be wary that there are some major steps and stages which will have to be cleared
first. In this regard, it can also be said for the store to open within specified time and budget
constraints, they would have to make sure that they have access to skilled employees and various
other resources (Bradshaw, 2005). The first step that I would take as project manager for the
store is that to find and hire those people who have skills related to construction. This would
entail that contractor will have to be contacted who will provide me with labor. Secondly I also
will have to make sure that they have the right skills and talent to be able to work at the site.

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Next required tools and machineries will have to be arranged for. After the store is constructed, I
would have to recruit employees, so that they can help in the selling process. This way I will be
able to promote the goals and objectives and also make sure that they are attained.
b) SMART Objectives
It is very much necessary for the management that they develop some very specific goals
and objectives, because of reason that they will help in measuring performance of both the
employees and management and also in motivating the employees to give their best. Following
are the SMART objectives in this regard:
• Hire skilled workers and labor.
• Arrange for the necessary tools, equipments and machineries.
• Arrange for finances and manage them effectively.
• Construction work to be completed within 6 months.
• Recruitment of staff to take nearly 2 weeks.
• Full swing operations to commence immediately building is constructed and staff is
recruited.
• These goals are achievable because of their simplicity.
• Commencement of the store in one year.
For the purpose of making sure that the goals and objectives are attained efficiently and
effectively, feedbacks from workers and supervisors will be taken so that it can be ensured that
the specified work is completed on time and within budgets.
c) Monitoring and Controlling Plan
For the management it will be very important that they monitor and evaluate progress of
the project, as it is the only way through which they can make an attempt to make sure that the
plan does not deviate or derail from its aims and objectives. There are a lot of ways through
which it can be done (Hubbard and Love, 2004). It includes the likes of feedbacks, constant
evaluation, scrutinizing, etc. Herein the management will have to be wary of such techniques, so
that it can be made sure that the project is completed on time and within the budget. By giving
feedbacks to workers and the employees authorities will be in a position through which they can

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measure progress that the project is making and what all are the areas where there is any
kind of mistake or deviation. Another way through which such a monitoring process can
be carried out is that of constant evaluation of the tasks performed by employees. This
will provide the management with scope through which tasks and duties can be
performed efficiently and effectively (Ericson and et.al, 2001).
PORTFOLIO 3
a) Quality Standards and how they can be managed and controled
Quality in tourism and hospitality is the delivery of products and guest services that are
expected according to the standards. Quality management in this industry has very specific
within this business sector as it does not only aims to assure ‘good quality’ but also ensures that
the company’s services are consistent. Quality standards of RUS Plc should be dedicated to
delivering the utmost value to its customers and should make all efforts to benchmark for the
luxury in hospitality industry (Kapiki, 2012). The quality standard that is specified by this hotel
chain is that the organization judges and accepts the periodical reviews given by the managers
and monitors its current performance on the basis of the same. If it does not find them aligned
with company’s standards then it revises to adapt to the changing landscape and guest
expectations (Alvarez and et.al, 2012).
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b) Demonstrate quality culture
Quality culture is basically a long term and an extended method that helps in involving
all the bodies in charge of delivering services with the objective to attain higher degree of
customer satisfaction. RUS Plc can continuously monitor its internal processes of quality and
after that can develop certain policies to gain business objectives (Ingram, 2013). By taking into
consideration the basic beliefs to sundown rules, organization should respect its customers,
suppliers, associates and also strive to treat them as we as in person wants to get personally
treated. In building and nurturing such relationships with the customers and also serving the
communities, RUS Plc can build in better business that is committed to excellence (Duffy and
Griffin, 2000).
c) Recommend improvements
The hotel chain is suggested to bring in time table and bulletin boards as well as
technology usage should be emphasized more so as to acquire higher market share. It is also
recommended that company should also focus on quality training and experienced trainers
should be hired so as to provide better quality delivery to the end customers (Grinic, 2007). If the
staff of the hotel chain is well trained then they will bring in best of the industrial talents in
actual practice that will directly help in attaining organizational goals and objectives. If these
steps are undertaken then it will also bring in great improvement in the business performance and
bring in overall service quality enhancement (Kapiki, 2012).
d) Wider implications for proposed changes
The changes that will be brought in the organization will help in making RUS Plc even
more competitive as its quality of service will be improved by a wider margin. The plan that
company has for future which is to provide ‘high quality service for the discerning guests’ can be

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attained as such sensitive guests do look for the opportunities which can provide them with a
difference which is better than the rest (Alvarez and et.al, 2012). People will find out that the
organization has great ability to provide higher customer satisfaction at certain pocket friendly
prices whenever they plan out any of their family or official event.
PORTFOLIO 4
a) Risk Assessment as Required by Legislation, Regulation and Organizational Requirements
Risk assessment is a process involving five stages such as (Hughes and Ferrett, 2012):
• Looking for hazard;
• Deciding who could be harmed and how;
• Analyzing risks and deciding whether all the existing precautions are sufficient or
whether more needs to be introduced;
• Recording findings and communicating employees about them; and
• Reviewing assessment and revising the same if necessary.
Risk assessment at a construction company must be done while keeping in mind all the
regulations regarding risks management at workplace. These regulations are related with
management, manual handling, personal protective equipments, display screen, noise and health,
asbestos and lead (Lèfstedt, 2011). All these regulations are to be considered while taking on
assessment of risk on following features:
• Purpose of Assessment – To identify measures which need to be considered to comply
with prohibitions and requirements imposed by or under statutory provision.
• Who has to assess the Risk? – Risk are to be assessed by employers of the construction
organization and also by those of self-employed people that work as private authorities
that are hired for risk management purpose (Cruickshank and Cork, 2006).
• Whose Risk should be assessed? – This involves employees, customers, self-employed
people at work, and those people not in employment.

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• What Risks should be assessed? – Risk concerned with health and safety to which
employers as well as employees are exposed at work, and also the third parties associated
with the organization at workplace (Harris, 2002).
• Recording and Reviewing – The risk must be recorded later on in order to keep a track
on the all the potential risk that can arise at a construction workplace. All these must be
reviewed so that better ways of dealing with risks can be developed (Gibson and Kidd,
2002).
b) Health and Safety Regulations related with and Applicable in Construction Workplace
Health and Safety at Work etc Act 1974 is an Act of United Kingdom Parliament that as
from 2011 describes the principle authority and structure for the regulation, enforcement and
encouragement of workplace health, welfare and safety within the UK. The Act is known to
define general duties of employers, employees, employees, suppliers of substances and goods for
use at work, individuals in control of premises of work, and those who maintain and manage
them, and individuals in general (Øvretveit, 2009).
There are six major regulations made under Health and Safety at Work etc Act 1974.
They are all applicable for construction workplace and can be applied effectively to promote
safety and security at the workplace. These regulations are concerned with management of health
and safety at work, manual handling operations, workplace safety and welfare, personal
protective equipments at work, and health and safety with display screen.
All the above regulations are necessary for different types of work situation and for a
construction workplace these regulations can significantly help enhance health and wellbeing of
employees working in the organization (Clouston and Westcott, 2007).
c) Systematic Review of Organizational Health and Safety Policies and Procedures
The health and safety policies and procedures of ABC company is reviewed
systematically every year, or frequently when the law of the UK or its best practice changes.
Using of policy or procedure will aid in attaining compliance with relevant statutory codes of
practice and legislation, workplace standards and company policies, common law for care of
duty, and recognized organizational health and safety (OH&S) best practice. The processes

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outlined in the organizational health and safety policy and procedures are designed for utilization
as integral components in business operations to its maximum potential. As designed approach to
management of OH&S is a necessary contributor to making sure that the staff, clients and
contractors can do business safely (Lèfstedt, 2011).
c) Application of Health and Safety Policies and Procedures
Application of health and safety policies and procedures should be effective and must
cover each and every one in the organization. It must be ensured that the policies and procedures
are practicable and is providing protection to organizational volunteer workers along with paid
workers. This means that the construction company does not have to guarantee that least harm
will take place, but must do what is practically able to be done to making sure health and safety.
If the company is run by volunteers, then this will be the factor that is to be considered in order
to determine what exactly is considerably practical for the company to do in any given situation
(Harris, 2002).
In this way, health and safety policies and procedures can be applied to the organization
of construction which be beneficial to both company as well as its employees both paid and
volunteers.
CONCLUSION
This report has explained significance of organizational processes in delivering results
which are based on goals and objectives. It has also developed plans to cover own areas of
responsibilities for implementing operational plan of the organization. Appropriate guidelines
have also been discussed in the report to improve organizational performance in both long as
well as short run. In the later part, health and safety regulations, policies and procedures have
been discussed in order to provide necessary information about health and well being of workers
and employees of organization.

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REFERENCES
Books & Journals
 Alvarez, J. M. and et.al., 2012. Quality management in hotels in the Basque Country.
International Journal of Quality and Service Sciences. 4(1). pp.51 – 60.
 Birnbaum, D., 2012. A different kind of public healthcare system. Clinical Governance: An
International Journal. 17 (3).pp.248 - 252
 Bonehill, 2011. Managing Health and Safety in the Dental Practice: A Practical Guide.
John Wiley.
 Bradshaw, J., 2005. The role of communication in person centred planning. London: Jessica
Kingsley.
 Clouston, R. J. and Westcott, G., 2007. Working in Health and Social Care: An Introduction
for Allied Health Professionals. Elsevier Health Sciences.
 Cruickshank, G. and Cork, T., 2006. Construction Health and Safety in Coastal and
Maritime Engineering.
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