How to Improve Communication - Be Clear, Concise and Compelling

1© 2019 Churchill Leadership Group. All rights reserved.
High Impact Communication
Jayne Jenkins - Executive and Conversational Intelligence Coach

Why the topic of High Impact Communication?
MIT found that:
9/10 conversations miss the mark!
50% of the difference in performance between
high and low performing teams is due to the
quality of their conversations

WHY:
There’s so much untapped talent that can be
harnessed for greater engagement, growth &
performance, by improving soft skills & accelerating
talent (Strengths)!
WHAT:
Critical soft skills solutions leading to:
1. Stronger Organizational Capacity
2. Greater Leadership Impact
3. Higher Performing Teams
About Churchill Leadership Group Inc…
WHERE:
USA, Canada, EMEA, LATAM & APAC.
Long-term global corporate client
partnerships across industries.
WHO:
Over 200 Executive Coaches, Consultants
Trainers & Facilitators. Experts in their field
with extensive real world leadership
experience

● Executive Coach (ICF PCC)
● Leadership and Team Performance
● Clifton Strengths® and StandOut
● Conversational Intelligence® & BRIEF
● 23 years Corporate Leadership. Founded Churchill
Leadership Group
● eBay, PayPal, LinkedIn, FiSERV, Cardinal Health,
EA Sports, AstraZeneca, Bristol Myers Squibb,
Charter Communication, Coca-Cola and more
Jayne Jenkins: Churchill CEO and Executive Coach

My Communication Experience
23 years working as a leader in
corporate. EMEA and USA
Trained in BRIEF
and Conversational
Intelligence®
Observe what works
across industries &
cultures

Dr. Connie Evans
Churchill’s Marketing
Director
Certified Analytics
and Data Expert

1. Why We Are Here
2. 3 Types of Challenges, Risks and Consequences
3. Over Communicating Solutions and Tips
4. How Churchill Can Help You
Agenda
Helping Leaders be Clear, Concise and Compelling

What Are Your Communication Challenges?
Poll
They don’t trust our senior leaders!
Our managers struggle to have those
tough conversations
Employee’s don’t get feedback from our
managers
Our CXO is so aggressive in his style!
I struggle to work with different cultures.
what our China market needs!
She needs to be more assertive in
meetings.
He says a lot but I struggle to get his
point.
My boss monopolizes our 1 on 1s.
The team struggles to influence other
teams and stakeholders .

“The difference between
mere management and
leadership is
communication”
Winston Churchill
Time to Act

1. Over Communicating:
Today’s webinar
2. Under Communicating
3. How We Communicate
Next month’s webinar
Let’s review each one in a little more detail

1) We Over Communicate & Inundate Each Other
Common problems…
• Command and control, doing all the talking
• Sales people over selling
• Middle managers presenting to execs with little influence
• Many emails back & forth versus a better communication approach

We’re Inundated
• Consume 100,000 words per day
• Receive 304 emails / week
We’ve Less Attention
• Av. attention span 2000 12s, in 2012 8s
• 43% abandon complex, long emails in 30s
• 75% tune out of presentation after 1m if
we do not see clarity
Chat: How does this resonate in your org?

People need clarity over certainty.
Confusion is the #1 Productivity Killer
Confused Minds Do Nothing!

2) We Are Under Communicating!
Common problems…
• AWOL – Managers not spending time with employees
• Leaders / Project Leads leave meetings and he/she thinks team is
aligned and committed, yet are disappointed - we neglect follow up
• Avoid difficult or high stakes conversations
• We don't give feedback – positive or constructive
Charlie and Sonia…

People Feel Ignored
Taken For Granted
Don’t get Meaningful
Feedback?
#1 Reason people leave their jobs:
They don’t feel appreciated!* Chat: How does this resonate at
your org?

3) How We Communicate is Not Working!
Common problems…
• How we speak to each other matters, “words create worlds”
• We are too much “I” versus “We”
• Lack of trust, diverse cultures, and global locations cause
separation

Next month’s webinar:
How to Communicate Intelligently - The
Intelligently - The Neuroscience
We…
• We make assumptions
• Are too assertive / not enough
• Have differing priorities
• Struggle with cross-cultures
• Create conflict or avoid

ACTIVITY Reflection Exercise
1. Reflect On A Leader With Excellent Communication Skills
• What did they do well that stands out for you?
• How do they give clarity to others through their communication?
2. Share your insight in the chat room.

3x

TIP #1:
Start With The
End in Mind

Put Yourself in The Other’s Shoes
TIP #2:
Stay Curious

Powerful Question Types You Can Use
• Probing: “Tell me about . . .”
• Confirming: “From what you’ve said, you need . . .”
• Acknowledging: “I sense you’re feeling overwhelmed by . . .”
• Encouraging: “Uh-huh, tell me more.”
• Building: “That’s a good point and I’d also suggest that . . .”
How To: Get Into Their Shoes

TIP #3: Get To The Point Fast

How To: Be Clear On What and Why with DREAM
1) Dramatic: Get attention with a high impact phrase or fact
2) Relevance: Benefits to your audience. Connect the dots.
3) Educate: 1-3 key facts that are related to the CTA
4) Ask: Powerful question(s) to engage them & get their input
5) Move to Action: Summarize agreed up on action, inc. accountability

COACHING IS A LIFE SKILL!
27
Budget
Approval

Need More?
Schedule a Complimentary 30-min
Exploration Call with Jayne
Request that in the chat now

Connie…
Any additional
insight, advice to add for our
audience?

How Churchill can help you and your
organization
1. Communication Assessments: Conversational Intelligence® TRUST,
DISC and Communication Styles
2. 1 on 1 Executive Coaching
3. Group Coaching / Team Coaching
4. Leadership / Manager Development workshop, webinars & learning
journeys to fit your need and location

”How to Improve Communication Intelligence for Greater Impact
10/29 or 30th 12pm EST
Next Webinar - Add to your calendar

How to Improve Communication - Be Clear, Concise and Compelling

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