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CRM Framework
The document outlines a framework to enhance an organization's CRM program with various resources, including training courses, tools, and templates. It emphasizes the importance of strategies such as project schedules, marketing benchmarks, and evaluation processes. The document provides links to quality improvement guides, metrics dashboards, and best practices for effective CRM implementation.
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CRM Framework
- 1. Leverage the frameworkbelow to quickly empower your organization’s CRM program. CRM PROGRAM Framework MEASURE6PLAN4 IMPLEMENT51 UNDERSTAND EVALUATE2 RESEARCH3 Click the buttons below to access all related training, tools, templates and other resources. Strategy ScorecardTraining Course Project ScheduleSolution Study Readiness Assessment Maturity Map Requirements Roadmap Are You Prepared For CRM Guide CRM Administrator Job Description Business Case MarketingDataQuality BenchmarkReport Creating a Business Blog Guide Sales&MarketingData QualityWorkshop Lead Acquisition Model Vendor RFP Maturity Assessment Metrics Dashboard Sales & Marketing Alignment Tool Aligned Sales & Marketing Funnel Post Project Evaluation Customer Engagement Plan Importance of Social CRM Guide Project Charter Customer Marketing Benchmark Report Lead Qualification Process Diagram Vendor Matrix Social CRM Best Practices Guide Program Prioritization Tool Sales & Marketing Alignment Report Qualified Lead Definition Tool Vendor Evaluation Evaluating Hosted CRM Guide