Ways to bring up your response rates in survey research. Give your audience the preferred method in which they want to be approach. This includes online, phone, IVR, gamification, the invite letter and other techniques.
#1NLab17 - Functional Fixedness: A Creative ConundrumOne North
Art Director Hannah Green & UX Strategist Mitch Diehl describe a common challenge for marketers: pushing the boundaries of their daily functional fixedness and beginning to think outside-the-box. The duo shares strategies to productively apply design-thinking in order to create excellent digital experiences.
TLS Continuum How to Guide - Project Manifesto How to Select a ProjectDaniel Bloom
Based on the voice of the customer it is necessary that we carefully select the critical few projects to resolve organizational problems. This how to guide discusses how to select those projects.
#1NLab17 - From Obstacle to Opportunity: Using Tech to Inspire Solutions One North
Architect Vinu Krishnawswamy identifies technology hurdles that digital marketers are currently facing and offers creative solutions that not only resolve these challenges, but also embrace creative and strategically sound applications of technology.
The document discusses the value of reducing scrap in production processes. The author was assigned a project to reduce scrap at Andersen Windows. They discovered that over $25,000 worth of material was being discarded as scrap in just four months from one production line. By implementing a system to reuse leftover material pieces, they were able to cut scrap costs nearly in half. The main lesson is that easy solutions may exist to significantly reduce scrap and save both money and resources, if production processes are reexamined with an eye toward scrap reduction.
Continuous Product Learning The Shift from Project to ProductCprime
The need to adjust to market shifts, customer demands, and increasing technical complexity is stressing many companies’ project-based delivery models. Today, more than ever, maneuverability is the gold standard for obtaining a competitive advantage. Learn how product thinking, over project thinking, can turn the tables to your advantage.
You’ll understand the vital connection between product and technology and learn to blend discovery and learning with the technical, delivery practices that make products stronger and more adaptable. In the end you’ll know how to unlock the power of continuous product learning by effectively blending discovery and delivery.
Learning Outcome:
**Understand the idea of project thinking versus product thinking
**Learn how blending discovery, delivery, and product learning fuels agility
**Discover the true drivers of better ROI and more responsiveness to market
Home Solutions provides multiple home services under one platform to address problems with traditional single-service providers. It offers standardized pricing, quality work, and security assurances. This "blue ocean" strategy eliminates stress for customers by reducing service lead times and issues. It creates value through one-window solutions and standardized packages while raising trust and accessibility. The strategy merges different domains to increase demand and loyalty, differentiating through its core idea of fulfilling multiple customer needs with higher satisfaction at low cost.
The document discusses how to manage project risks and fears through effective project planning. It notes that an effective plan balances scope, quality, time, and resource constraints while minimizing risk. It also explains that transparency, integrity, and allowing breathing space in a project can help cure client and vendor fears about timely delivery, quality, and changing requirements. The document advocates establishing a regular rhythm or cadence for the project to help manage risks and build trust between clients and vendors.
#1NLab17 - Functional Fixedness: A Creative ConundrumOne North
Art Director Hannah Green & UX Strategist Mitch Diehl describe a common challenge for marketers: pushing the boundaries of their daily functional fixedness and beginning to think outside-the-box. The duo shares strategies to productively apply design-thinking in order to create excellent digital experiences.
TLS Continuum How to Guide - Project Manifesto How to Select a ProjectDaniel Bloom
Based on the voice of the customer it is necessary that we carefully select the critical few projects to resolve organizational problems. This how to guide discusses how to select those projects.
#1NLab17 - From Obstacle to Opportunity: Using Tech to Inspire Solutions One North
Architect Vinu Krishnawswamy identifies technology hurdles that digital marketers are currently facing and offers creative solutions that not only resolve these challenges, but also embrace creative and strategically sound applications of technology.
The document discusses the value of reducing scrap in production processes. The author was assigned a project to reduce scrap at Andersen Windows. They discovered that over $25,000 worth of material was being discarded as scrap in just four months from one production line. By implementing a system to reuse leftover material pieces, they were able to cut scrap costs nearly in half. The main lesson is that easy solutions may exist to significantly reduce scrap and save both money and resources, if production processes are reexamined with an eye toward scrap reduction.
Continuous Product Learning The Shift from Project to ProductCprime
The need to adjust to market shifts, customer demands, and increasing technical complexity is stressing many companies’ project-based delivery models. Today, more than ever, maneuverability is the gold standard for obtaining a competitive advantage. Learn how product thinking, over project thinking, can turn the tables to your advantage.
You’ll understand the vital connection between product and technology and learn to blend discovery and learning with the technical, delivery practices that make products stronger and more adaptable. In the end you’ll know how to unlock the power of continuous product learning by effectively blending discovery and delivery.
Learning Outcome:
**Understand the idea of project thinking versus product thinking
**Learn how blending discovery, delivery, and product learning fuels agility
**Discover the true drivers of better ROI and more responsiveness to market
Home Solutions provides multiple home services under one platform to address problems with traditional single-service providers. It offers standardized pricing, quality work, and security assurances. This "blue ocean" strategy eliminates stress for customers by reducing service lead times and issues. It creates value through one-window solutions and standardized packages while raising trust and accessibility. The strategy merges different domains to increase demand and loyalty, differentiating through its core idea of fulfilling multiple customer needs with higher satisfaction at low cost.
The document discusses how to manage project risks and fears through effective project planning. It notes that an effective plan balances scope, quality, time, and resource constraints while minimizing risk. It also explains that transparency, integrity, and allowing breathing space in a project can help cure client and vendor fears about timely delivery, quality, and changing requirements. The document advocates establishing a regular rhythm or cadence for the project to help manage risks and build trust between clients and vendors.
In this presentation, we will get you to think about methodologies to get the public to engage the way they want to be approached. Today there is the internet of things, there is voice, there are people who want to be heard. Pulling together various channels and taking a holistic approach to collecting data is the new standard to communicating with the public and the consumer of corporate America.
Marketing Your Data Collection CapabilitiesDaniel Rangel
This document discusses marketing data collection capabilities using Survox. It provides information on Dan Rangel as the Research Solutions Director, highlights various data collection methodologies and modes available through Survox including phone, online, mobile, IVR, and multimode. It discusses using quotas to target audiences and maximize response rates across modes and vendors. The document also provides tips on selling the benefits of Survox's capabilities to clients.
Great Web Meeting: We Got to Keep Meeting Like This!Cynthia Clay
This document outlines an agenda for a webinar on January 25, 2016 about designing effective virtual meetings. The webinar objectives are to help participants design engaging virtual meeting agendas, harness attendee input, minimize multitasking, and provide a virtual meeting checklist. The webinar is led by Cynthia Clay, an expert in virtual learning and chief architect of Virtual Leader. The webinar includes polls, statistics, and tips to improve productivity and focus in virtual meetings.
#1NLab17 - Eight for Eight: Finishing Strong One North
No matter how smoothly a project has been going, the last eight percent can feel grueling on marketers. In his presentation, Creative Director Nate Denton gives marketers strategies to help move through the final stages of a digital endeavor, so that the final product is as excellent as initially envisioned.
Balancing Business + Usage + Technology Workshop by Daniel Walsh nuCognitiveDaniel Walsh
Product Managers and Service Designers need to balance three fundamental perspectives to develop and deliver compelling solutions to customer problems. These slides were presented at a workshop for product managers in Austin TX
Balancing Business + Usage + Technology by Daniel Walsh nuCognitive Product M...Daniel Walsh
This talks is focused on Balancing Business + Usage + Technology to deliver compelling solutions to customer problems. The session introduced a model for product management, service design, and product lifecycle development. It was shared at Product Camp Twin Cities.
The document provides an overview of a three-year change management project called CI/360 being undertaken by Finesta Financial LLC to transition to a more personalized customer experience model. It summarizes the project objectives, impact on various groups, and key risks identified through a Prosci change management assessment. The assessment found the project posed high risks due to its large scale, impact on culture and processes, and varying readiness across locations. It outlined a customized change strategy including building sponsorship engagement, addressing local concerns, and integrating change management milestones into the project plan to help successfully manage the risks.
Funding model technorama antwerp - may 2017 copyKurt Bittner
This document discusses an alternative approach to funding projects called outcome-based funding. The traditional funding model has several challenges, such as committing to more work than can currently be done and funding work in large increments that increase risk. Outcome-based funding aims to delay funding decisions, reduce funding increments to minimize risk, and fund based on validating assumptions and measuring outcomes rather than outputs. It emphasizes exploring opportunities through building incremental solutions, measuring outcomes, and using those lessons to determine what to fund next. The goal is to reduce waste and focus funding on opportunities that are truly valuable and feasible.
Delivering balanced solutions by nu cognitive for pints with pdx product mana...Daniel Walsh
Developing solutions to customer problems is complex balancing act. Some products fail due to a flawed business model while others are neither desirable nor useful. This workshop invites teams to shift their thinking toward delivering a holistic solution that balances business, usage, and technology.
The document discusses developing architects through capability-based training programs. It notes that the demand for architects exceeds supply, and in-house training has been ineffective. It advocates defining capabilities that architects should demonstrate, such as preparing architecture documents. It also recommends experience-based programs that impart knowledge, provide mentorship and assess capabilities through activities, exercises and projects. The goal is to align training with business needs and develop architects through a structured, outcomes-focused approach.
Stop, Collaborate, and Listen - Dean HudsonAtlassian
Atlassian is growing at a phenomenal rate. As the company scales, how will we continue to deliver great user experiences? Looking at the tools and techniques used by the JIRA Design Team, we'll cover ideas and strategies that you can build into your own processes to collaborate as an experience-lead team.
A presentation given at the American Association of Museums Annual Meeting in May 2004. Created and presented along with Kyra Bowling and Claudia Lewis.
The Art and Science of Testing – Setting Scalable Optimization Practices for ...Bench
The document discusses fundamentals for developing optimization testing as a regular business practice. It emphasizes removing ambiguity by setting clear expectations and roles, creating strategic testing frameworks, and gaining leadership endorsement. Key steps include idea mining, sanity checks, test planning, running tests, analysis, and sharing results. Clear hypotheses, controlling variables, and statistical significance are also covered.
Finesta ci 360 project year 1 cm strategy presentationProsci_eToolkit
The document provides an overview of a three-year project called CI/360 aimed at transitioning a financial services company to a more personalized customer experience model. It identifies the project as high risk and outlines plans to standardize client information capture across locations in Year 1. The summary will discuss:
1) The CI/360 project aims to transition the company's operating model over three years through standardizing client data capture in Year 1.
2) It presents the project as high risk due to its large scale, impact on many employees across locations, and potential for resistance to change.
3) The presentation outlines an initial change management plan including conducting an assessment, developing a communications plan, and engaging executive sponsors to mitigate risks
This webinar talks about data collection in political polling and expanding your reach by using a multimode platform.
We will talk about the use of phone, online, and SMS to invite voters and let their voice be heard.
We also talk about techniques to measure ad messaging satisfaction before these media spots go public so that they can be refined before hitting the airwaves.
Lastly, we will talk about reporting the results in your polling project.
This presentation discusses post transaction surveys, which can be done via integrations.
We talk about the reasons for a post transaction surveys. We talk about how to approach customers to get them to take your surveys and how to communicate to your customers. We talk about how to plan out the methodology and sampling.
We also talk about the various scores in research that are the right tools to calculate various scores to measure Customer Satisfaction Score, Net Promoter Score, and Customer Experience Score. We go over how to use these scores and when to use them.
In this presentation, we will get you to think about methodologies to get the public to engage the way they want to be approached. Today there is the internet of things, there is voice, there are people who want to be heard. Pulling together various channels and taking a holistic approach to collecting data is the new standard to communicating with the public and the consumer of corporate America.
Marketing Your Data Collection CapabilitiesDaniel Rangel
This document discusses marketing data collection capabilities using Survox. It provides information on Dan Rangel as the Research Solutions Director, highlights various data collection methodologies and modes available through Survox including phone, online, mobile, IVR, and multimode. It discusses using quotas to target audiences and maximize response rates across modes and vendors. The document also provides tips on selling the benefits of Survox's capabilities to clients.
Great Web Meeting: We Got to Keep Meeting Like This!Cynthia Clay
This document outlines an agenda for a webinar on January 25, 2016 about designing effective virtual meetings. The webinar objectives are to help participants design engaging virtual meeting agendas, harness attendee input, minimize multitasking, and provide a virtual meeting checklist. The webinar is led by Cynthia Clay, an expert in virtual learning and chief architect of Virtual Leader. The webinar includes polls, statistics, and tips to improve productivity and focus in virtual meetings.
#1NLab17 - Eight for Eight: Finishing Strong One North
No matter how smoothly a project has been going, the last eight percent can feel grueling on marketers. In his presentation, Creative Director Nate Denton gives marketers strategies to help move through the final stages of a digital endeavor, so that the final product is as excellent as initially envisioned.
Balancing Business + Usage + Technology Workshop by Daniel Walsh nuCognitiveDaniel Walsh
Product Managers and Service Designers need to balance three fundamental perspectives to develop and deliver compelling solutions to customer problems. These slides were presented at a workshop for product managers in Austin TX
Balancing Business + Usage + Technology by Daniel Walsh nuCognitive Product M...Daniel Walsh
This talks is focused on Balancing Business + Usage + Technology to deliver compelling solutions to customer problems. The session introduced a model for product management, service design, and product lifecycle development. It was shared at Product Camp Twin Cities.
The document provides an overview of a three-year change management project called CI/360 being undertaken by Finesta Financial LLC to transition to a more personalized customer experience model. It summarizes the project objectives, impact on various groups, and key risks identified through a Prosci change management assessment. The assessment found the project posed high risks due to its large scale, impact on culture and processes, and varying readiness across locations. It outlined a customized change strategy including building sponsorship engagement, addressing local concerns, and integrating change management milestones into the project plan to help successfully manage the risks.
Funding model technorama antwerp - may 2017 copyKurt Bittner
This document discusses an alternative approach to funding projects called outcome-based funding. The traditional funding model has several challenges, such as committing to more work than can currently be done and funding work in large increments that increase risk. Outcome-based funding aims to delay funding decisions, reduce funding increments to minimize risk, and fund based on validating assumptions and measuring outcomes rather than outputs. It emphasizes exploring opportunities through building incremental solutions, measuring outcomes, and using those lessons to determine what to fund next. The goal is to reduce waste and focus funding on opportunities that are truly valuable and feasible.
Delivering balanced solutions by nu cognitive for pints with pdx product mana...Daniel Walsh
Developing solutions to customer problems is complex balancing act. Some products fail due to a flawed business model while others are neither desirable nor useful. This workshop invites teams to shift their thinking toward delivering a holistic solution that balances business, usage, and technology.
The document discusses developing architects through capability-based training programs. It notes that the demand for architects exceeds supply, and in-house training has been ineffective. It advocates defining capabilities that architects should demonstrate, such as preparing architecture documents. It also recommends experience-based programs that impart knowledge, provide mentorship and assess capabilities through activities, exercises and projects. The goal is to align training with business needs and develop architects through a structured, outcomes-focused approach.
Stop, Collaborate, and Listen - Dean HudsonAtlassian
Atlassian is growing at a phenomenal rate. As the company scales, how will we continue to deliver great user experiences? Looking at the tools and techniques used by the JIRA Design Team, we'll cover ideas and strategies that you can build into your own processes to collaborate as an experience-lead team.
A presentation given at the American Association of Museums Annual Meeting in May 2004. Created and presented along with Kyra Bowling and Claudia Lewis.
The Art and Science of Testing – Setting Scalable Optimization Practices for ...Bench
The document discusses fundamentals for developing optimization testing as a regular business practice. It emphasizes removing ambiguity by setting clear expectations and roles, creating strategic testing frameworks, and gaining leadership endorsement. Key steps include idea mining, sanity checks, test planning, running tests, analysis, and sharing results. Clear hypotheses, controlling variables, and statistical significance are also covered.
Finesta ci 360 project year 1 cm strategy presentationProsci_eToolkit
The document provides an overview of a three-year project called CI/360 aimed at transitioning a financial services company to a more personalized customer experience model. It identifies the project as high risk and outlines plans to standardize client information capture across locations in Year 1. The summary will discuss:
1) The CI/360 project aims to transition the company's operating model over three years through standardizing client data capture in Year 1.
2) It presents the project as high risk due to its large scale, impact on many employees across locations, and potential for resistance to change.
3) The presentation outlines an initial change management plan including conducting an assessment, developing a communications plan, and engaging executive sponsors to mitigate risks
This webinar talks about data collection in political polling and expanding your reach by using a multimode platform.
We will talk about the use of phone, online, and SMS to invite voters and let their voice be heard.
We also talk about techniques to measure ad messaging satisfaction before these media spots go public so that they can be refined before hitting the airwaves.
Lastly, we will talk about reporting the results in your polling project.
This presentation discusses post transaction surveys, which can be done via integrations.
We talk about the reasons for a post transaction surveys. We talk about how to approach customers to get them to take your surveys and how to communicate to your customers. We talk about how to plan out the methodology and sampling.
We also talk about the various scores in research that are the right tools to calculate various scores to measure Customer Satisfaction Score, Net Promoter Score, and Customer Experience Score. We go over how to use these scores and when to use them.
Diversity & Inclusion in Data Collection.pptxDaniel Rangel
This presentation talks about how to bring D&I into your survey research. We explore using multimode software to expand your reach in bringing in diversity in terms of age, ethnicity, income, and more in your data collection.
We take a deep dive in statistics in various demographics across the United States and talk about how to have them participate in the survey.
We also discuss eye-catching invitations to take a survey by grabbing certain demographics' attention.
1) The document discusses different options for integrating customer satisfaction surveys with a call center, including transferring callers to an automated survey, outbound callbacks in real-time or the next day, and passing customer and agent data.
2) It provides pros and cons of the different integration methods and recommends designing surveys with fewer than 10 questions that measure customer satisfaction, net promoter score, and customer effort score.
3) The surveys can be administered through IVR with question skip patterns, response lists, languages selection, and can reference customer data to personalize the experience.
A discussion about multi-mode survey data collection. The presentations talks about best practices and the pros and cons of various modes and when to use them.
This document provides tips for market researchers on branding themselves through social media, websites, presentations, and networking. It recommends optimizing profiles on LinkedIn and Twitter to highlight experience and generate leads. Website content should be updated regularly with news, resources, testimonials and team bios. Presentations and webinars are suggested topics to raise your profile at conferences and associations. In-person networking at events and volunteering allows face-to-face relationship building. Checking in on clients during and after projects helps develop long-term relationships and repeat business.
A picture is worth a thousand points of data. The power of data is transformative when the analytics is displayed visually enabling for faster decision making.
2024 Trend Updates: What Really Works In SEO & Content MarketingSearch Engine Journal
The future of SEO is trending toward a more human-first and user-centric approach, powered by AI intelligence and collaboration. Are you ready?
Watch as we explore which SEO trends to prioritize to achieve sustainable growth and deliver reliable results. We’ll dive into best practices to adapt your strategy around industry-wide disruptions like SGE, how to navigate the top challenges SEO professionals are facing, and proven tactics for prioritizing quality and building trust.
You’ll hear:
- The top SEO trends to prioritize in 2024 to achieve long-term success.
- Predictions for SGE’s impact, and how to adapt.
- What E-E-A-T really means, and how to implement it holistically (hint: it’s never been more important).
With Zack Kadish and Alex Carchietta, we’ll show you which SEO trends to ignore and which to focus on, along with the solution to overcoming rapid, significant and disruptive Google algorithm updates.
If you’re looking to cut through the noise of constant SEO and content trends to drive success, you won’t want to miss this webinar.
TAM AdEx-Quarterly Report on Television Advertising_2024.pdfSocial Samosa
According to the report, there was a 4% decrease in television advertising volumes compared to the same period in 2023, indicating shifts in advertising strategies or market dynamics.
Transforming Digital Marketing with Top AI Tools of 2024.pdfTirupati Gayaph
In today's rapidly evolving digital marketing landscape, leveraging advanced technologies is essential for achieving competitive advantage. Artificial Intelligence (AI) is at the forefront of this transformation, providing businesses with innovative tools to enhance engagement, streamline operations, and optimize strategies. This presentation covers some of the leading AI marketing tools that are revolutionizing the industry in 2024.
Slide 1: Introduction to AI in Marketing
• Overview of AI’s impact on digital marketing
• Importance of integrating AI tools in marketing strategies
Slide 2: HubSpot’s AI Features
• Predictive lead scoring
• AI-driven content recommendations
• Enhancing customer relationship management
Slide 3: OpenAI’s ChatGPT
• Human-like text generation for chatbots
• Real-time customer support solutions
• Improving customer engagement and satisfaction
Slide 4: Marketo’s AI Capabilities
• Automated email marketing
• Predictive content and customer segmentation
• Personalized marketing for increased conversions
Slide 5: Mailchimp’s AI-Powered Campaigns
• Predictive email sending times
• AI for personalized product recommendations
• Optimizing email marketing effectiveness
Slide 6: Canva’s AI Design Tools
• AI-powered design suggestions
• Access to current design trends
• Simplifying the creation of professional marketing materials
Slide 7: Hootsuite’s AI-Enhanced Social Media Tools
• AI-driven analytics for social media management
• Optimal posting times based on audience insights
• Enhancing social media strategy with data-driven decisions
Slide 8: Conclusion
• Recap of the benefits of AI marketing tools
• The importance of adopting AI technologies in marketing
• Call to explore our blog on Best AI Marketing Tools for more insights
These AI marketing tools are essential for businesses that want to harness the power of AI to enhance their marketing efforts. By adopting these technologies, companies can achieve more personalized customer interactions, efficient operations, and improved marketing outcomes.
For an in-depth understanding of how these AI marketing tools can transform your marketing approach, please visit our blog on Best AI Marketing Tools.
Digital Marketing Company in India - DIGI BrooksDIGI Brooks
This infographic provides guidance on marketing analytics, helping businesses grow using tools like Google Analytics and AI, measuring ROI, and analysing future trends to track business development.
https://digibrooks.com/digital-marketing-services/
THE STORY COMMUNICATION Credential 2024.pptxhuyenngo62
The Story Communication là công ty quảng cáo truyền thông tích hợp (IMC) được xây dựng trên thế mạnh về Digital & Performance.
#Assemble #Integrity #Transformation #Initiative
E-Learning Vs Traditional Learning_ Benefits and Differences.pdfMega P
E-learning and traditional learning are two distinct approaches to education, each offering unique advantages and facing specific challenges. E-learning provides flexibility and convenience, allowing students to access materials and complete assignments at their own pace and schedule. Traditional learning fosters direct, face-to-face interaction between students and instructors, which can enhance communication, immediate feedback, and a sense of community.
How to Generate Add to Calendar Link using Cal.etY
Cal.et is a free tool that helps you create “Add to Calendar” links for your events. It supports popular calendar platforms like Google, Apple, Outlook, Yahoo, and Office365. Users can generate short, shareable URLs, customize event details, and even create QR codes for easy access. It’s ideal for embedding event links in emails, websites, and social media, making it easier for participants to save event information directly to their calendars.
Meta Revolutionizes Product Promotion with Automated Video Catalog Ads.pptxprovidenceadworks416
As a digital marketer, I am thrilled to see Meta revolutionizing product promotion with its new automated video catalog ads. This innovative feature allows anyone to seamlessly integrate dynamic video content into my catalog product ads, enhancing the visual appeal and engagement of campaigns. By leveraging Meta's advanced AI and machine learning capabilities, one can automatically deliver tailored video ads to the most interested users, boosting traffic and conversions. This new approach not only simplifies the ad creation process but also significantly improves performance and ROI.
Advertising and Promotion of whisper by Sakthi Sundarsakthisundar2001
This presentation is an invaluable resource for marketing professionals, students, and anyone interested in understanding the dynamics of effective advertising and promotion in the feminine hygiene sector. Explore how Whisper maintains its brand leadership and continues to innovate in a competitive market.
If you’re at all interested in digital
marketing and in making a name for
your brand online, then it is crucial that
you understand how to properly make
use of content marketing. Content
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Boost your brand with top-notch digital marketing services in New York! Our expert team specializes in SEO, social media marketing, PPC advertising, and email campaigns to drive engagement and increase your online presence. Partner with us to reach your target audience, track performance, and achieve measurable results. Transform your digital strategy and stay ahead in the competitive NYC market. Contact us today!
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How to hook your respondents
1. How to Hook Your
Respondents to Take Your
Survey
November 17, 2017
Copyright 2017 | Survox, Inc. 11/23/2018
2. About Us
Copyright 2017 | Survox, Inc. 2
Allen Porter – VP of Customer Success
• Advocates for Customer-Centric changes and enhancements
• Masters in Public Administration
• Over 25+ years of experience
Dan Rangel – Solutions
Director
• Project focused
• Skilled in research methodologies
• Expert at best practices techniques
• 30 years of experience
1/23/2018
5. The Invite
Copyright 2017 | Survox, Inc. 5
Subject Line
Keep the title short (under 30
characters)
Show the company name
Aesthetics
Clean
Try an A/B Test
Give purpose
Explain the topic
What’s in it for them
Privacy
Provide a deadline
Give a completion date
Provide the survey length
Number of questions
How many minutes
Remember, keep it short and sweet
6. 1/23/2018 Copyright 2017 | Survox, Inc. 6
Acme Research
Dear Jane,
We hope your family and you had a great vacation!
As you know we are constantly trying to improve customer experience. For that reason we are looking for 5
minutes of your time to complete our survey to help others with their vacation. Please be so kind to complete
our survey by June 20th.
Thanks for your feedback!
21. Phone Call Tips
1/23/2018 Copyright 2017 | Survox, Inc. 23
Use a familiar call ID
Keep responses to 5 or less
Set multiple response questions as a series of yes/no questions
Use single digit codes
22. Reimagine Voice
Copyright 2017 | Survox, Inc. 24
Design sell …
Polling
Customer Experience
Design solutions
Contact hard to reach people
Language solutions
Integrations with other modes
Automate voice to text
1/23/2018