The document discusses 14 ways for organizations to get more from their volunteers. It suggests that many agencies take a passive approach by assigning volunteers without considering their skills. A better approach is to actively engage volunteers. Some key recommendations include interviewing volunteers to understand their skills and interests, clearly explaining the organization's needs, providing orientation and training, treating volunteers as partners, celebrating their contributions, and getting feedback to continuously improve engagement. The goal is to better align volunteers' talents with agency needs and empower them to make a significant impact.