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Volunteer Engagement


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Presentation from PINs Leadership Development workshop: Volunteer Engagment with Marisa Gelfusa from Volunteer Toronto

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Volunteer Engagement

  1. 1. Volunteer Engagement-The FundamentalsMarisa Gelfusa, DirectorTraining and Professional Development, Volunteer Torontomgelfusa@volunteertoronto.caProfessional Immigrant Networks (PINs), TRIECToronto, December 4, 2012
  2. 2. What are you passionate about?
  3. 3. Today Engagement Volunteer Engagement Cycle The Cycle in Your Network
  4. 4. Engagement
  5. 5. Consider... Why does your network have volunteers? What do your volunteers bring to thenetwork? What do volunteers want to get from yournetwork? What are the actual benefits of being anactive volunteer in your network?
  6. 6. The Big Picture
  7. 7. Motivation: Why do people volunteer?2010 Canada Survey of Giving, Participating and 93% To make a contribution to community 77% To use skills and experiences 59% Personally affected by cause / mandate 50% Explore one’s own strengths 48% To network or meet people 47% Friends volunteer 23% Improve job opportunities 22% To fulfill religious obligations or beliefs
  8. 8. Why don’t people volunteer?2010 Canada Survey of Giving, Participating and Volunteering 68% Do not have time 62% Issue of long-term commitment 53% Gave money instead of time 44% “Nobody asked me” 27% Health problem or physically unable 26% No interest in volunteering 24% Did not know how to get involved 18% Financial cost of volunteering
  9. 9. Why involve volunteers?
  10. 10. Spectrum of volunteer engagementBeinginformedBeingSupportiveActiveParticipationLeadership
  11. 11. Your Role “Passion Detective” Connector Facilitator
  12. 12. Engaging Volunteers12Create and Maintain Balance
  13. 13. Manage the Balance13Needs of thevolunteerNeeds ofthe network
  14. 14. The Volunteer Engagement CyclePlanningRecruitmentand SelectionOrientationand TrainingSupervisionandEvaluationRecognitionMOTIVATIONRETENTION
  15. 15. Planning: How will we engage volunteers ? How will we invitethem to volunteer? How will we discover and document their skills andmotivation? How will we plan for succession? What are the tasks and what is the spirit in whichthey are to be accomplished?Important Tools: Clear mission and objectives,, positiondescriptions, guidelines/policies, data collection tools
  16. 16. Recruitment and Selection Who do we need for these tasks? What skills and attitudes are we looking for? How do we choose? How do we ensure that we are getting theright person?Tools: Data collection tools, interview grids, riskmanagement process
  17. 17. Orientation and Training How do we inform others on our mission, activities,and the spirit in which we do things? What other types of information may help ourvolunteers be successful and engaged? How do we get everyone “rowing in the samedirection”?Tools: Regular orientation and training events,volunteer guidelines, learning aids, updatedinformation
  18. 18. Supervision and Evaluation Who is responsible for the work getting done? How do we provide supportive and correctivefeedback? How do we ensure that we are maintainingengagement? How do we evaluate the volunteer program?Tools: Mutual feedback mechanisms, positiondescriptions, policies / guidelines
  19. 19. Recognition How do we recognize volunteer contribution? How do we build on what is going well? How do we identify what will be meaningfulfor individuals and for the group? How often do we have formal recognitionevents?Tools: Data collection, formal events, informalrecognition, teambuilding activities
  20. 20. Exercise: The Cycle in Your Network
  21. 21. MotivationMotivation:• Comes in clusters• Can change over time• Is sometimes unknown to the volunteer• Can be increased or decreased due tointernal or external factors
  22. 22. What do volunteers want?• To meet their needs• To do something meaningful• To receive appropriate recognition• To understanding the impact• Respect• Proper tools, proper training• To be seen, heard and valued• To receive appropriate supervision, regular mutualfeedback• To be successful
  23. 23. In closing…If you want to go quickly, go aloneIf you want to go far, go together.African proverb
  24. 24. ResourcesVolunteer Toronto Connects people with volunteeropportunities; promote volunteer needs; provides consultation &training on volunteer managementNational Survey on Giving, Participation and Volunteeringwww.givingandvolunteering.caVolunteer Canada national resource on volunteerism;download Canadian Code for Volunteer InvolvementCharity Village resources, position & event postingsEnergize Inc resources on volunteer management24