Your employees are your most valuable asset. Learn how to help your employees grow in their positions and how to get the most out of their talents. The session will provide tips on how to define your employees’ roles, how to define goals and deadlines, how to identify KPIs, how to evaluate performance, how to hold your team accountable and more!

2. Today we will go over:
• Developing a Company Culture
– Core values
• Defining Expectations
– Defining roles and setting goals
• Measuring Results
– Accountability, performance evaluation and
recognition/rewards
• Company Environment

3. First and foremost, you must define your company culture.
Identify your values and reinforce them at every chance you get.

4. Does each of your team members know what
he/she is responsible for?
• Define Roles

6. • Evaluate Performance
– Use KPIs
• customer
attrition/retention
– Track progress
• Hold Your Team
Accountable
– Use rewards and
repercussions as needed

7. Set
goals
Evaluate
Achieve
success
How are you tracking performance improvements or
issues?
• Track it monthly
• Track it yearly (with mid-year check ins)

8. Performance evaluations should:
• Happen at least twice per year
• Give your team a voice
– Use questionnaires
• List out specific goals/areas of improvement
They
listened to
my opinion!
This year I will
work
towards…

9. the quality or state
of being accountable: an obligation or
willingness to accept responsibility or to
account for one's actions
What is
accountability?
What is
accountability?

10. How to Reward Your Team:
• Compensation
• Token of appreciation
• Shouts Outs
• Awards
A little recognition goes a long way

11. • Find out WHY
• Performance= Motivation X
Ability
• Lack of Process?
• Uncommitted/No Belief in Core
Values?

12. • Determine if ability or
motivation is the
culprit.
• If it is ability, look at
your processes.
• If it is motivation, see
why
commitment/shared
values are missing.
Job PerformanceJob Performance
MotivationMotivation
AbilityAbility

13. • Be flexible, be challenging, develop
your staff
• Create incentives/ activities to
promote teamwork
• Improve company morale
• Practice what you preach

15. What you can do today to start getting the
most from your team:
• Set SMART goals for them
• Track their performance
• Hold them accountable for their work, whether you must penalize them
or reward them for it
• Build a fun environment-- Plan a happy hour this Friday!

17. Contact Information
Melanie: melanie.ferrato@pcgmailer.com
Sam: samantha.dillon@pcgmailer.com
732-450-8200