Coaching is one of the biggest drivers of performance improvement. This workshop will help everyone, in particular Team Leaders, Technical Leads and Managers understand and practice the basics of coaching which will enable you to to be a more effective leader and coach. In this workshop we will explore two parts of coaching. The first part consists of supportive behaviours and the second part the coaching-specific skills. We will then have the opportunity to practice coaching skills in pairs.

1. CHRIS CHAN
How to Coach for Impact
@ChrisChanAU
#HumaniseWork

2. Agenda
• Coaching Overview
• Breakout Activity
• Servant Leadership
• Coaching
• Principles
• Questioning
• Listening
• GROW Coaching Structure
• Practice Activity
Chris Chan | @ChrisChanAU

3. Professional Coaching
3
www.coachfederation.org
Partnering with clients in a thought-provoking and creative
process that inspires them to maximise their personal and
professional potential
Coaches honour the client as the expert in his or
her life and work and believe every client is
creative, resourceful and whole
Encourage client self-
discovery
Elicit client-generated
solutions and
strategies
Discover, clarify, and
align with what the
client wants to achieve
Hold the client
responsible and
accountable
Chris Chan | @ChrisChanAU

4. Source:Team Catapult, adapted from Agile Coaching Institute
Chris Chan | @ChrisChanAU
Coaching Competency Model

5. Source:Team Catapult, adapted from Agile Coaching Institute
Chris Chan | @ChrisChanAU
Coaching Competency Model

6. Breakout (14mins)
1. In pairs, start a coaching conversation using the
following 3 questions:
- What’s on your mind?
- And what else?
- What’s the real challenge here for you?
2. As the coach, your role is to actively listen without
fixing. Notice, how this feels. Probe if required (i.e.
tell me more, go on, what else).
3. Switch roles. Repeat steps 1 & 2.
4. Debrief on how this experience was for both of you
(as coach and coachee)
In Pairs:
• Active listening
• Identify the real challenge
someone is facing
Chris Chan | @ChrisChanAU
5
mins
each
(10 mins
total)
4
mins

7. What did
you notice?
7
Chris Chan | @ChrisChanAU

8. What is Coaching?
“Coaching is essentially a conversation
focused on moving forward. The
conversation is about promoting self-
discovery and enabling people to take
responsibility for taking action. It is about
establishing trust and about asking rather
than telling. Put even simpler, coaching is a
goal-directed conversation which aims to
bring about positive, purposeful change.”
A Coach is a Thinking Partner
Source: Duke Corporate Education
Chris Chan | @ChrisChanAU

9. Impact of Coaching on
Employees
Chris Chan | @ChrisChanAU

10. Servant Leaders
• Opens up space for a conversation
• Empowers individuals and gives employees
a heightened sense of agency
• Listening, empathy and curiosity build trust
• Greater self-awareness
• Enhances employee-manager relationships
• #HumaniseWork
Chris Chan | @ChrisChanAU
have a Coaching
Mindset
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11. Coaching Principles
• Coach the person, not the problem
• Evoke new perspectives and awareness
• People are self-sufficient
• Nothing to be fixed
• Help people move forward
• Maintain confidentiality *
Chris Chan | @ChrisChanAU
And importantly…..
* check any organisation, local or federal policies and laws

12. Tame Your Advice Monster!
Chris Chan | @ChrisChanAU

13. Tame Your Advice Monster!
Chris Chan | @ChrisChanAU

14. The Big Idea
PULL
Coach
I help reveal what you know
PUSH
Teach, Consult, Mentor
I help by showing what I know
Chris Chan | @ChrisChanAU

15. Questioning
A fundamental skill of coaching
Explores goals and intentions
Anatomy of a Powerful Question:
1. Come from a place of genuine curiosity
2. Are direct, simple and usually open-ended
3. Generate creative thinking and surface
underlying information
4. Encourage self-reflection
Chris Chan | @ChrisChanAU

16. Questioning
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HOW …?
WHAT …?
WHO, WHEN, WHERE?
WHICH? YES/NO QUESTIONS
MORE POWERFUL
LESS POWERFUL

17. Level 1
INTERNAL LISTENING
What am I … thinking ?
… feeling ?
… saying ?
Level 2
FOCUSED LISTENING
What are they … thinking ?
… feeling ?
… saying ?
Level 3
GLOBAL LISTENING
Body language
Pauses and hesitations
Atmosphere
Energy
What else am I aware of ?
Listening
Chris Chan | @ChrisChanAU
What’s
happening
in ME ?
What’s
happening in &
AROUND US ?
What’s
happening
in OTHER ?
Source: Co-Active Coaching

18. Chris Chan | @ChrisChanAU
A
S
K
REFLECT
COACHING
L
I
S
T
E
N

19. Structure the Coaching with GROW
O
OPTIONS: What
could you do?
• Establish criteria for
choosing options
• Brainstorm
• What have they yet to
try
• Identify one option to
move forward with
W
WILL: What will
you do now?
• Agree specific actions
and timeframe
• Set accountability
• Agree support
R
REALITY: Where
are you now?
• Explore current
situation
• Invite self-awareness
• Establish what is
relevant
• What are the obstacles
G
GOAL: What do
you want to
achieve?
• Agree topic of
discussion
• Explore long term
aspirations
• Agree specific
objective of session
• What is the ideal
Chris Chan | @ChrisChanAU Coaching for Performance, John Whitmore

20. • What do you want to achieve from this conversation?
• What problem are you trying to resolve?
• What would be the most helpful takeaway from this
session?
• What do you really want?
• What outcome would be ideal?
• What do you want to change?
Useful Questions
20
GOAL
What do you
want to achieve?
• Agree topic of
discussion
• Explore long term
aspirations
• Agree specific
objective of session
• What is the ideal
Chris Chan | @ChrisChanAU

21. REALITY
Where are you
now?
• Explore current
situation
• Invite self-awareness
• Establish what is
relevant
• What are the obstacles
Useful Questions
21
Chris Chan | @ChrisChanAU
• What is happening now?
• What have you done so far?
• What are the key barriers to improving the situation?
• How does this make you feel?
• How is this impacting you? Others?
• If you asked ______ , what would they say?
• On a scale of 1 to 10, how important is this?
• What is keeping you up at night?

22. OPTIONS
What could you
do?
• Establish criteria for
choosing options
• Brainstorm
• What have they yet to
try
• Identify one option to
move forward with
Useful Questions
22
Chris Chan | @ChrisChanAU
• What are your options?
• What other possibilities are there?
• Who else could give you another perspective?
• What advice would your future-self give you right now?
• If our roles are reversed, what would you be telling me?
• What have you done previously in similar situations?
• If you woke up tomorrow, and this was no longer an issue,
how would you know? What would be different?
• How would you evaluate which option to take?
• What would happen if you did nothing?

23. WILL
What will you do
now?
• Agree specific actions
and timeframe
• Set accountability
• Agree support
Useful Questions
23
Chris Chan | @ChrisChanAU
• What is the smallest thing you could do to move forward?
• What do you think is the next step?
• What might get in the way?
• When will you do it?
• Who might need to support you?
• What must you reprioritize to make?
• How will I know that you’ve done it?
• Who else will hold you accountable?
• How do you feel about your goal now?

24. Your Turn – Coaching Practice
6/15/XX
• Try something different and see what it is
like
• Have a coaching conversation and
experiment with the GROW model
• Consider using the challenge you
identified in the first breakout
Chris Chan | @ChrisChanAU

25. Coaching Practice Using GROW
(20mins)
1.In pairs:
• Coachee – share a current concern (keep it real J)
• Coach – ask questions using the GROW model
• Refer handout for sample questions
2. Debrief: start with the coach then coachee
• Ask: How did the conversation go? What went well?
• What did it feel like to use the GROW model?
3. Rotate roles and repeat above
Chris Chan | @ChrisChanAU
8 mins
2 mins
10 mins

26. https://bit.ly/3EeWLPI
Chris Chan | @ChrisChanAU

27. What did
you notice?
27
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28. Did Your Advice Monster Appear?
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29. SNAP COACHING
when you only have 5 mins
Chris Chan | @ChrisChanAU
What’s the
situation
right now?
What do
you want
instead?
What’s one
thing you
could do
differently?
When will
it happen?

30. Try Something Different
If You Only Remember 3 Things
Stay curious a little longer
Embrace silence
Tame your advice monster
Chris Chan | @ChrisChanAU

31. Want to Learn More?
Books:
• The Coaching Habit, Michael Bungay Stanier
• Coach The Person, Marcia Reynolds
Coaching Courses:
• www.iecl.com
Chris Chan | @ChrisChanAU

32. Thank You
@ChrisChanAU
Chris Chan
#HumaniseWork
Leadership and Organisational Coach
https://chrischan.com.au
chris@chrischan.com.au