In this module, we will discuss:- Overview of orders tab What is an order? What are the types of order? What is an SLA? What are the SLA breach and cancellation penalties?

1. Orders overview
In this module we will discuss :-
1. Overview of orders tab
2. What is an order?
3. What are the types of order?
4. What is an SLA?
5. What are the SLA breach and cancellation penalties?

2. Orders tab
Here you can check
your all orders
Date filter
You can use this filter
to view your orders
within a specific date
range
Search filter
You can use this filter
to search orders
using available filters
Overview of orders tab
1.
2.
2
1
3.
3

3. These are the order
stages through which your
orders will move while
getting processed
a. Confirm & Pack
You will see all your new
orders here that need to
be processed
b. Request Pickup
This is the stage where
you will request for the
order’s pickup
c. To Handover
Here, you will see orders
whose pickup is awaited
Overview of orders tab
4.
4a 4b 4c

4. d. All orders
You will be able to see all
your orders here
e. More- This is where you
will see shipped, Delivered
and cancelled orders
i. Shipped- You will see
Shipped orders here
ii. Delivered- You will
see delivered orders
here
iii. Cancelled- You will
see cancelled orders
here
Overview of orders tab
4.
4e
4d

5. Download packing
slip (.pdf)
By clicking here, you
can download
packing slip for bulk
orders
Overview of orders tab
5.
5

6. Download packing
slip (.pdf) dropdown
You can download
various reports from
this dropdown
Overview of orders tab
6.
7
Here, you can check
number of urgent
orders with respect to
their stages
7.
6

7. Urgent orders
These are the orders
which demand an
immediate action.
Here, you can view
orders whose SLA is
breaching soon or
has already been
breached
Urgency filter
You can apply
urgency filter to view
your urgent orders
Overview of orders tab
8.
9.
9
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8. Sorting
You can easily sort
the orders by its order
Manifest date or
Shipping date
Overview of orders tab
10.
11.
11a 10
a. Standard
These orders are need
to be shipped within
standard SLA
b. Fast Forward
These orders are to be
shipped within FAST
FORWARD SLA
11b

9. Ship By
Here you can check
the shipping deadline
of the order, by which
the order should be
marked as shipped
Overview of orders tab
12.
12
View More details
Click here to view the
customer and courier
details
13.
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10. What is an order?
• When a customer purchases any product from your catalogue, it is termed as an order
• An order may include one or more products
• Each product of an order has item ID
Customer receives
the product
Order will be visible
on seller panel
You pack the same and
request for its pickup
Shipped to delivery
partner
Customer places an
order
You acknowledge the
order

11. There are two types of orders
Single order
• When customer has purchased only one item
• It has one order id and one item id
Multiple order
• When customer has purchased more than one
item or more than one unit of the same item from
you
• It has a single order id and more than one item
ids

12. What is a service level agreement (SLA)?
A service level agreement (SLA) is your promise to ship your products to your customers within a
certain number of days
You can check your
“days left for shipping”
in seller panel under
orders tab
Try to acknowledge
order within 24 hours
1.
1
Note- If SLA is breached, the order will be cancelled and you will be charged a cancellation fee.

13. Understanding SLA
Scenario Penalties
1. Order cancelled by you before ship deadline
2. Order not “shipped” by ship deadline
Y% of selling price is deducted as a cancellation
penalty
X% of selling price is deducted as SLA breach
penalty
1. Order “shipped” within the grace period
2. Order cancelled by you in grace period
X% of selling price as SLA breach penalty levied at
ship deadline breached stage remains
X% of selling price as SLA breach penalty and Y%
of selling price is deducted as cancellation penalty
Order
received
Ship
deadline
breached
Auto
cancelled
DispatchSLA1daygraceperiod
1. Order not “shipped” & “auto-cancelled” after grace
period
X% of selling price as SLA breach penalty levied at
ship deadline breached stage remains and Y% of
selling price is deducted as cancellation penalty

14. Penalty structure
There will also be a minimum cancellation penalty amount and minimum SLA breach penalty amount. This means,
seller will be charged higher of minimum penalty amount OR Y%/X% of SP.
Note- 1.These charges are exclusive of taxes
2. Minimum penalty amount will be Rs.50 on both SLA Breaches and Cancellations by Seller
X and Y are defined at product’s category level
SLA breach penalty, ‘X%’ of selling price
Electronics 10%
FMCG 15%
Others 20%
Seller cancellation penalty, ‘Y%’ of selling price
Electronics 10%
FMCG 15%
Others 20%

15. How can you track SLA?
• Ship deadline is displayed on orders panel for each order
• You are advised to ship the order before the ship deadline

16. How can you track SLA?
• If order is not shipped as per the defined SLA then order may be auto cancelled
• X% of selling price is deducted as SLA breach penalty
• In order to avoid customer dissatisfaction, we give one day as a grace period so that you can ship
the order
Note- Value of X depends on the category of the product as already described in slide no. 6.

17. How can you track SLA?
• If order is not shipped within the grace period then order will be auto-cancelled
• Once your order is cancelled you will be levied with a Y% of selling price as a cancellation penalty
• Total penalty post cancellation of an order is : SLA breach Penalty which is X% of selling price +
Y% of selling price as a cancellation penalty
Note- Values of X and Y depend on the category of the product as already described in slide no. 6.

18. Thanks everyone!
For any query please raise a ticket on support