More Related Content Similar to How Online Reviews Can Change Restaurants (20) 9. Feedback
can
be
a
vital
tool
for
help
restaurants
improve
their
food,
service
and
increase
the
amount
of
new
customers
coming
in
10. “…a
one-‐star
increase
in
Yelp
ra=ng
leads
to
a
5-‐9
percent
increase
in
revenue”.
-‐
Harvard
Business
School
14. Companies such as chattback allow managers and customers to
communicate directly with each other
Used
with
permission
of
ChaGback
CEO,
Ian
BuGerfield
19. Sources
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beQajx-‐6faghC-‐6u5tT9-‐fgbL71-‐8zrnFm-‐a5Bf8Z-‐f3t2mc-‐6d1Mrv-‐5D22j7-‐hYJaps-‐ddCuKe-‐eQ9hjh-‐biMnEz-‐87QzZ9-‐dwS1nV-‐7TZjLV-‐
dxf2AE-‐7ffFK1-‐hVDFB1-‐6nsYj-‐hvBMJD-‐dQvezh-‐5D22j3-‐aStm3z-‐5VMtwZ-‐dk2S2i-‐6f6DPZ-‐3Ycrn9/
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eakXBD-‐6nQ8E-‐5EqV3b-‐4zQQ5M-‐5yk97L-‐5nUpvY-‐h6XhYL-‐h6XgAW-‐8Lo3YD-‐h6Xbzo-‐8bThxW-‐y8e76-‐47nc3N-‐
JTKAX-‐31JdM-‐8bQ6SH-‐4uHRPi-‐9uhAtv-‐4CckKu-‐eakWZp-‐yyNRf-‐8XbXz-‐4LZpGt-‐7FQPtw-‐4ku6Bk-‐4C7Vjn-‐h6YjRk-‐fgvqs1-‐5wyD9V-‐5Gweeb-‐
f7Nj8-‐h6YrWc-‐6FMXYH-‐2Apz4f-‐2TqYAf-‐9ZXibS-‐e44op-‐8bQAvx-‐8bQipp-‐8bTzAA-‐8bQcgH-‐8bQ1Wr-‐8bPUV8-‐itk8WS-‐5XqgCz-‐9tNWTn/
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otcb1-‐jJxYi6-‐frdUws-‐anybkk-‐b8v41B-‐3Jj11-‐J7Cqb-‐4P3oW4-‐7ZjceF-‐ddDrx1-‐buRLHu-‐bjW4QG-‐55pJxp-‐eTPsQR-‐4P7CJA-‐bxQXSi-‐9F4wJc-‐
ebPZha-‐dgkkkb-‐8Dz2hm-‐5zzFkT-‐72t8Fh-‐c8b6rG-‐4P7CVN-‐ggfK3t-‐4nL9AJ-‐eQqpih-‐4YDTRY-‐auCPGH-‐eLCG45-‐
rsDv-‐4P3oHP-‐4P3oxT-‐4oX6pM-‐32x9rC-‐n7BBY2-‐4oPGjj-‐4oPG61-‐4P3p9z-‐aB55bP-‐hc8djW-‐b8dD8t-‐fUbjs8
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