This document outlines plans for an online portal that connects customers needing services with verified professionals. The portal aims to enrich customers' lives by providing outstanding online customer service and technical expertise. Key features would allow customers to request services, choose service providers based on location, reviews, and availability, and pay online or in cash. Marketing strategies include videos, social media, and press releases. Ensuring high customer satisfaction through feedback and reviews is a core competence. The plan is to launch the website and mobile apps after further research and partnerships.

1. Ammar AbdusSalam(160040)
Irshadullah(160024)
HOW MAY I HELP YOU?

2. • About Portal
• C2C Market
• Vision & Mission
• Objectives
• Features
• How it work
• Requirements
• Component of website
design
• Customer Traffic
• Demand Gap
• Competitors
• Marketing
• Core Competence
• Deliverability
TABLE OF CONTENT

3. Aim is to enrich the life of customer by providing
outstanding online customer services and technical
expertise, through our highly professional and
experienced verified workforce.
ABOUT PORTAL

4. • Customer to customer markets give an inventive method to enable
customers to collaborate or interact with each other.
• In C2C markets, the business encourages a situation where
customers can sell goods or services to each other.
• C2C marketing has Risen up with the entry of the internet, and
organizations, for example, careem and uber.
C2C MARKET

5. Aim:
Is to enrich the life of customer by providing outstanding online
customer services and technical expertise, through our highly
professional and experienced verified workforce.
Our Vision:
Invented to facilitate enhance the people life by providing trusted and
beneficial online services platform, to solve the problem.
VISION &MISSION

6. • Is to create opportunity for work force. (plumber
and electrician)
• Is to create P2P logistic platform allowing anyone to
either request or provide services
• Is to increase the profit and earning.
• enhance the people life by providing trusted and
beneficial online services platform, to solve the
problem.
OBJECTIVE

7. • Can be remodeled for more area coverage
• Can alert workers about the work area and as well as about the
type of work
• It also contain GPS technology to locate the nearby worker
• Will provide the information about the estimated time of
arrival of worker and fare price
• Payment method will be online (account holder) as well as on
hand
FEATURES

8. Say you need a plumber. You are required to fill the
order form given on the website. You choose the timing,
the nature of the plumbing work (bath tub installation,
flush tank, geyser and lots more) and the day you want
to have it done.
HOW IT WORK

9. REQUIREMENTS
• Applications Platforms { android, Apple, Windows }
• Online portal
• Office in certain area to handle portal

10. 1. Space
2. Simple Navigation
3. About Us
4. Contact Information
5. Call to Action (or
Signup)
6. Search
7. Informational Footer
8. Style for Buttons
9. Great Images
10. Web Fonts
COMPONENT OF WEB SITE
DESIGN
CONCLUSION
While there are a lot of important components to
effective website design, including these ten key
elements can make a difference. Take care designing
with space, simple navigation, about us, contact
information, calls to action, search, footer
information, buttons, images and web fonts. These
often overlooked details can make or break your
complete site design.

11. 1. We will make our website attractive and interesting
2. Through customer’s reviews and feedback, we can know about our
business. If reviews and feedback will be good then we can
promote our business and increase online traffic.
3. Through remarketing, we track our clients at the backend in a way
that when they visit our site, and they visit another site after that
our promotions will be appeared in any stage they visit after that.
4. We will provide 24/7 response and chat rooms to our customer and
visitors as well.
5. We will enhance our website according to customers’ needs and
preferences time to time to increase online traffic.
CUSTOMER TRAFFIC

12. The online portal and apps for is shifting the focus of the industry from
Consumer 2 Consumer to Business 2 Consumer.
• Demand side gaps deals with the market situation where consumers are not
satisfied about the quality of services.
• It is not easy to find the worker with a lot of experience and an expert of
certain field
• Marketing is not such an easy task we have to spend more time on blog,
social media and search engine ads. Facebook pages have become popular
avenues for e-business marketing and viral brand awareness.
DEMAND GAP

13. There is many other online portal already working .Like
• Handyman
• Karigar
• Sukoon
• Mazdoor
COMPETITORS

14. Advertising:
• Creating of different videos for the advertisement purpose.
• Use of social media like Facebook, WhatsApp and Instagram and as
well as SMS service through different mobile companies.
• We can also use press release for the sake of advertisement.
• We will advertise on LinkedIn especially for those professionals who
are in need to organize seminars or meetings.
MARKETING

15. • Our core competence is we will make highly secure and attractive website.
And also have the navigation system (GPS) live location.
• With a team of friendly and approachable staff, we strive to always
exceed customers’ expectations.
• We give our customers excellent cost effective quality whether you
decide to pay through your debit or credit card, or pay on the spot
CORE COMPETENCE

16. • We will encourage our customers to provide feedback on a regular basis
which is then thoroughly used to evaluate a worker.
• Customers have to give stars on every work. Workers with most good
reviews are rewarded whereas strict action is taken against workers
involved in any sort of misconduct such as
1. Overcharging
2. Not completing the task to the customer’s satisfaction
CUSTOMER SATISFACTION

17. After a lot of research we have decided to carry out this
plan through the following techniques
• Partnership
• By checking the demand of certain place
• Launching website
DELIVERABILITY

18. Thank you