A brand is not just a logo, product, or identity, but rather a promise about an organization's benefits that is reinforced through every customer interaction. Brands exist in the consumer's mind as mental constructs made of different impressions. Three rules for building a brand are to reinforce the brand promise consistently across all customer encounters, accurately reflect organizational beliefs, and maintain consistency to establish the desired identity. Strong brands can provide benefits like higher pricing, lower costs, and greater market share.