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HOW BRANDS ARE BUILT
A BRAND IS NOT...

A Logo   A Product   An Identity
BRANDS ARE PROMISES
 ... about who you are and what benefits you deliver that are
reinforced every single time people come in contact with any
                  facet of your organization.
BRANDS EXIST IN THE
          CONSUMER’S MIND

•A   mental construct, an idea

• Fragments    pieced together

• Impression   often irrevocable

• Nature   abhors a vacuum
3 RULES OF BRANDING

Your brand is a promise that must be reinforced every time
people come in contact with any facet of your organization

Your brand must accurately reflect the core beliefs of your
organization, your leadership, and all who deliver on your
brand experience to your customers

Consistency builds brands, so every encounter with your brand
(your product, people, Web site, ads) must consistently
contribute to your desired brand identity
BRAND BENEFITS
       • Premium    Pricing

       • Lower    Cost of Sales

       • Lower    Cost of Promotion

       • Lower    Employee Turnover

       • Higher   Market Share

       • Higher   Stature
BUILDING A BRAND




Great brands are built from the top down
        And from the inside out
BUILDING A BRAND
                Product

Perception                   Position



Persistence                  Promise


              Presentation
BRAND TOUCHPOINTS
Post-purchase                         Pre-purchase
 Experience                            Experience




 Influencing
Touchpoints     Purchase Experience
SIGNS A BRAND
        MIGHT NEED AN UPDATE
•   Major business changes

•   Major market changes

•   Change of ownership

•   Rapid market or product line expansion

•   Major product, channel, or strategic diversification

•   Merger or acquisition

•   Brand identity out of step (with market, trends, culture)
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THANK YOU!




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How Brands Are Built

  • 2. A BRAND IS NOT... A Logo A Product An Identity
  • 3. BRANDS ARE PROMISES ... about who you are and what benefits you deliver that are reinforced every single time people come in contact with any facet of your organization.
  • 4. BRANDS EXIST IN THE CONSUMER’S MIND •A mental construct, an idea • Fragments pieced together • Impression often irrevocable • Nature abhors a vacuum
  • 5. 3 RULES OF BRANDING Your brand is a promise that must be reinforced every time people come in contact with any facet of your organization Your brand must accurately reflect the core beliefs of your organization, your leadership, and all who deliver on your brand experience to your customers Consistency builds brands, so every encounter with your brand (your product, people, Web site, ads) must consistently contribute to your desired brand identity
  • 6. BRAND BENEFITS • Premium Pricing • Lower Cost of Sales • Lower Cost of Promotion • Lower Employee Turnover • Higher Market Share • Higher Stature
  • 7.
  • 8. BUILDING A BRAND Great brands are built from the top down And from the inside out
  • 9. BUILDING A BRAND Product Perception Position Persistence Promise Presentation
  • 10. BRAND TOUCHPOINTS Post-purchase Pre-purchase Experience Experience Influencing Touchpoints Purchase Experience
  • 11. SIGNS A BRAND MIGHT NEED AN UPDATE • Major business changes • Major market changes • Change of ownership • Rapid market or product line expansion • Major product, channel, or strategic diversification • Merger or acquisition • Brand identity out of step (with market, trends, culture)
  • 12. s la t ug et THANK YOU! m o o D urd ds .c B an br 0 ry 80 lle .4 ti 27 a r 7.6 s@ 5 la 7 ug do