ROIVENUE
#1 ATTRIBUTION VENDOR IN CEE
420% Y/Y GROWTH
AWARD WINNING PLATFORM
WELL FUNDED
TOP5 Czech
startups 2018
From 400 applicants
Performance
Diamonds CEE
1st place - Performance
Technology of the Year
Microsoft Partners
Awards
2nd place in the category
Marketing and e-tail
Marketing
Grand Prix
1st place + special rating
ROI king
CLIENTS
PARTNERS
ATTRIBUTION IS
NO. 1 PRIORITY
FOR CMOS
GLOBALLY
74% of marketers say
improved measurement &
attribution
is a priority.
“Attribution enabled us to optimize our
affiliate publishers portfolio. Thanks to
the optimization we increased
our ROI by 180 %.”
LUKÁŠ PŘIKRYL
CMO Axa Assistance
ATTRIBUTION IS
NO. 1 PRIORITY
FOR CMOS
GLOBALLY
+ 180 % ROI
+ 180 % ROI
Investment: 10 000 EUR
Revenue: 50 000 EUR
New revenue 120 000 EUR
“Half the money I spend on
advertising is wasted; the trouble is I
don’t know which half.”
-John Wanamaker
Adform
impression
DoubleClick
impression
DoubleClick
impression
Facebook
click
AdWords clickCriteo
impression
ConversionAdform
impression
THE ISSUE
The majority of the issue is caused by the last click method. It gives the credit only to the
last touchpoint in the path. But you are spending the ad budget at all channels.
Adform
impression
DoubleClick
impression
DoubleClick
impression
Facebook
click
AdWords
click
Criteo
impression
Conversion
THE WHOLE PATH
100%
LAST CLICK
ATTRIBUTION
50%
LINEAR
ATTRIBUTION
54% 46%
CLICK BASED DATA-
DRIVEN ATTRIBUTION
5% 3% 3% 47% 36% 4%
IMPRESSION BASED
DATA-DRIVEN
ATTRIBUTION
50%
TYPES OF ATTRIBUTION
From last click to impression algorithmic attribution
THE ROIVENUE ECOSYSTEM
STEP 1
Sort by ROI
STEP 1
… or MIR
STEP 2
Determine realocation
STEP 3
Check for saturation
STEP 4
Brief your team or agency
STEP 5
Track and evaluate
But what if you don't have
enough data for a proper Attribution?
THE BEGINNING
1
AXA Assistance was looking
for new digital channels as a
source of new growth
2
Publishers were already
turning to them on an
ad hoc basis
3
Didn‘t want to commit
resources to build its own
solution so they decided to
go with an existing network
EXPECTATION VS REALITY
● BEAUTIFUL CONTENT
● RICH WEBSITES
● COUPON AGGREGATORS
● DISCOUNT OUTLETS
● AFFILIATES PICKING COUPONS FROM DIRECT MAILS
● FRAUDULENT APPS
“When coupon sites start picking up your
direct mails and mess your retail price,
you know you have a problem”
THE REAL COST OF AFFILIATES
15%
Commission
EUR 1.500
Invoice
EUR 10.000
sales
THE REAL COST OF AFFILIATES
CoS
68%
Out of the EUR 10.000 billed
only EUR 2.150 could be attributed
to “Last click Affiliate”
15%
AFFIL
SITUATION AT A PUBLISHER LEVEL
80% LAST CLICK AFFIL
Publisher 1
3% LAST CLICK AFFIL
Publisher 2
SINNERS
TAKING IT ONE STEP FURTHER
STEP 1
Rudimentary analysis done
STEP 2
The most obvious sinful
publishers thrown out of
the mix
STEP 3
MIR already improved
STEP 4
The problem was the method
(last click Affil vs. last click non
Affil) was just a very crude
proxy for knowing whole
customer journeys and the
full mix of channels in them
1: ANALYSIS
2: WEEDING OUT
3: IMPROVEMENT
4: Solution
Not enough data on a publisher level
to do a full-blown Data-driven Attribution
THE CHALLENGE
AFFIL IN A CLOSING ROLE
Participation of other channels increases your MIR. At the same time, Affil is only in a
closing role here so it is cannibalizing the work (and spend) of other channels.
AdWords click Facebook click ConversionAffil
AFFIL OPENING NEW PATHS
Participation of other channels increases your MIR. At least Affil is
opening new paths that eventually bring in paying customers.
Affil AdWords click ConversionFacebook click
AFFIL ROCKS
If no other channel participated in the customer journey
we can be sure Affil deserves all the credit.
Affil ConversionAffil
PUBLISHERS QUALITY INDEX
180%
ROI
70% → 25%
RESULTS
=
Cost of sale
TAKEAWAYS: WHAT TO DO NOW
Don't limit yourself
to play only with the
two variables that
are offered to you by
your Affiliate
network
1
Know your real MIR
and set that as a KPI
before any
optimization
2
You can start with an
easy Last click
analysis in Google
Analytics
3
Take it a step further
with Data Driven
Attribution Approach
or at least a Full
Customer Journey
Analysis
4
WE’RE
COOL!
Come see us at our
booth and win a Roibot.
GET IN TOUCH
Contact us to learn more about how
ROIVENUE™ can take the guesswork out
of marketing ROI.
We’re happy to schedule a demo for
your
entire team!
HELLO@ROIVENUE.COM
+420 721 881 783
ROIVENUE.COM

How AXA increased ROI on affiliates by 180%

  • 2.
    ROIVENUE #1 ATTRIBUTION VENDORIN CEE 420% Y/Y GROWTH AWARD WINNING PLATFORM WELL FUNDED TOP5 Czech startups 2018 From 400 applicants Performance Diamonds CEE 1st place - Performance Technology of the Year Microsoft Partners Awards 2nd place in the category Marketing and e-tail Marketing Grand Prix 1st place + special rating ROI king
  • 3.
  • 4.
    ATTRIBUTION IS NO. 1PRIORITY FOR CMOS GLOBALLY 74% of marketers say improved measurement & attribution is a priority.
  • 5.
    “Attribution enabled usto optimize our affiliate publishers portfolio. Thanks to the optimization we increased our ROI by 180 %.” LUKÁŠ PŘIKRYL CMO Axa Assistance
  • 6.
    ATTRIBUTION IS NO. 1PRIORITY FOR CMOS GLOBALLY
  • 7.
  • 8.
    + 180 %ROI Investment: 10 000 EUR Revenue: 50 000 EUR New revenue 120 000 EUR
  • 9.
    “Half the moneyI spend on advertising is wasted; the trouble is I don’t know which half.” -John Wanamaker
  • 10.
    Adform impression DoubleClick impression DoubleClick impression Facebook click AdWords clickCriteo impression ConversionAdform impression THE ISSUE Themajority of the issue is caused by the last click method. It gives the credit only to the last touchpoint in the path. But you are spending the ad budget at all channels.
  • 11.
    Adform impression DoubleClick impression DoubleClick impression Facebook click AdWords click Criteo impression Conversion THE WHOLE PATH 100% LASTCLICK ATTRIBUTION 50% LINEAR ATTRIBUTION 54% 46% CLICK BASED DATA- DRIVEN ATTRIBUTION 5% 3% 3% 47% 36% 4% IMPRESSION BASED DATA-DRIVEN ATTRIBUTION 50% TYPES OF ATTRIBUTION From last click to impression algorithmic attribution
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
    STEP 3 Check forsaturation
  • 17.
    STEP 4 Brief yourteam or agency
  • 18.
  • 20.
    But what ifyou don't have enough data for a proper Attribution?
  • 21.
    THE BEGINNING 1 AXA Assistancewas looking for new digital channels as a source of new growth 2 Publishers were already turning to them on an ad hoc basis 3 Didn‘t want to commit resources to build its own solution so they decided to go with an existing network
  • 22.
    EXPECTATION VS REALITY ●BEAUTIFUL CONTENT ● RICH WEBSITES ● COUPON AGGREGATORS ● DISCOUNT OUTLETS ● AFFILIATES PICKING COUPONS FROM DIRECT MAILS ● FRAUDULENT APPS
  • 23.
    “When coupon sitesstart picking up your direct mails and mess your retail price, you know you have a problem”
  • 24.
    THE REAL COSTOF AFFILIATES 15% Commission EUR 1.500 Invoice EUR 10.000 sales
  • 25.
    THE REAL COSTOF AFFILIATES CoS 68% Out of the EUR 10.000 billed only EUR 2.150 could be attributed to “Last click Affiliate” 15% AFFIL
  • 26.
    SITUATION AT APUBLISHER LEVEL 80% LAST CLICK AFFIL Publisher 1 3% LAST CLICK AFFIL Publisher 2
  • 27.
  • 28.
    TAKING IT ONESTEP FURTHER STEP 1 Rudimentary analysis done STEP 2 The most obvious sinful publishers thrown out of the mix STEP 3 MIR already improved STEP 4 The problem was the method (last click Affil vs. last click non Affil) was just a very crude proxy for knowing whole customer journeys and the full mix of channels in them 1: ANALYSIS 2: WEEDING OUT 3: IMPROVEMENT 4: Solution
  • 29.
    Not enough dataon a publisher level to do a full-blown Data-driven Attribution THE CHALLENGE
  • 30.
    AFFIL IN ACLOSING ROLE Participation of other channels increases your MIR. At the same time, Affil is only in a closing role here so it is cannibalizing the work (and spend) of other channels. AdWords click Facebook click ConversionAffil
  • 31.
    AFFIL OPENING NEWPATHS Participation of other channels increases your MIR. At least Affil is opening new paths that eventually bring in paying customers. Affil AdWords click ConversionFacebook click
  • 32.
    AFFIL ROCKS If noother channel participated in the customer journey we can be sure Affil deserves all the credit. Affil ConversionAffil
  • 33.
  • 34.
  • 35.
    TAKEAWAYS: WHAT TODO NOW Don't limit yourself to play only with the two variables that are offered to you by your Affiliate network 1 Know your real MIR and set that as a KPI before any optimization 2 You can start with an easy Last click analysis in Google Analytics 3 Take it a step further with Data Driven Attribution Approach or at least a Full Customer Journey Analysis 4
  • 36.
    WE’RE COOL! Come see usat our booth and win a Roibot.
  • 37.
    GET IN TOUCH Contactus to learn more about how ROIVENUE™ can take the guesswork out of marketing ROI. We’re happy to schedule a demo for your entire team! HELLO@ROIVENUE.COM +420 721 881 783 ROIVENUE.COM

Editor's Notes

  • #26 The fact that you have to reward affil publisher by giving up part of your margin to them is obvious. But look past that. Affiliate program is part of your whole marketing mix, which is comprised of many other channel - both paid and unpaid. Next think about the role an affiliate should play in this mix. You are doing all you can to create your own customer audience. And affiliates should work around its edges, attracting new audiences and niche groups. From multichannel perspective, affiliates should optimally: Open paths - communication with new, yet unsolicited customers Have message strong enough that they do not need participation from other channels in the mix Perfect affiliate publisher stands alone in the conversion path - opens and closes it on one user interaction. On the other hand, if the publisher stands on the end of conversion path which has been opened by other paid channels, this publisher is canibalizing on your spend in other paid channels (fe. Search, social,..). This increases your cost per conversion with no benefit to your business, as the publisher piggybacks off of your own marketing. These publisher are not your friends.