Custom packaging enhances the unboxing experience, significantly impacting customer satisfaction and brand loyalty. It leads to repeat purchases, better word-of-mouth marketing, and can differentiate a brand in a crowded market. Furthermore, an aesthetically pleasing unboxing can encourage customers to share their experiences on social media, effectively turning them into brand ambassadors.

2. Custom packaging &
unboxing experience.
Jure Siric
ManagingDirector

3. WE PRODUCE E-COMMERCE AND COURIER PACKAGING.

4. It is 6-7 times more expensive to acquire a new customer
than to keep an existing one.

5. Meet customers expectations.
When your customer is delighted, they know that buying your product was the
right decision.
When you exceed your customer’sexpectations,you take a step further toward
turning them into a repeat customer.
• A past customer is 27% more likely to buy from you again
• Repeat customershave a higher average order value
• Previous customersare more likely to use word of mouth
• A past customer is much easier to upsell
It’s the easiest marketing you can do.

6. CUSTOM PACKAGING

7. Why do we need custom packaging?
• On average 55% of each box is empty.
• 10% of the packages are damaged in transport.
• Optimization leads to 40% of cost
reduction in transportation.
• About 60% of packages have no branding.
• Over 55% users get more excited about
receiving/opening the package.
• Improves brand image and customer loyalty.

8. * Statista 2019
Over 446mil people in Europe have
bought online in 2018.
They/we have sent
over 5bn parcels.

9. From functionality to aesthetics.
Main packaging factors:
• Will it arrive to my customer safely?
• How about the opening/unboxing, will people love the experience?
• When the package is received, will they spread the word?

10. More than a BOX - more than a BAG.
Product packaging is a huge part of the customer experience.
It’s more than just a way to keep your products safe.
Product packaging is a physical representation of your brand.
It is a way to connect with customers on an emotional level and motivate them
to share their feelings with a wider audience.
It is a low-cost way to differentiate your brand from the competition.

11. Consumer is exposed to up to 10,000 brand messages per day –
how to stand out from the crowd?
• Keep brand identity consistent(follow your brand guidelines, etc.)
• Make sure your brand shines. People share good looking things.
• Brand impression – made in first 7 seconds
• …
CUSTOMIZE YOUR PACKAGING!

12. Options & how to do it - technically.
eCommerce BOXES – corrug. flute types / printed inside or out / self closing or zip / etc.
eCommerce BAGS – PE recycled or virgin / print up to 8 clr / many options
Packing Envelopes – bubble, paper or adhesive one / wide range
Protective Materials – air cushions / loose fills / shredded or tissue paper / bubble film …
Packing tapes – OPP solvent or acrylic / gummed paper / various printing opt.
Stickers – paper or plastic / custom shapes and sizes, on a roll / many options
…

15. Added value after sales means - we care,
you are not just a number.

16. Custom packaging &
unboxing experience.
Jure Siric
ManagingDirector
UNBOXING
EXPERIENCE

18. Sensual act of unboxing. Layer by layer, we embark
on a voyage of discovery until we finally reach the product – in a way,
comparable to the erotic pleasure of undressing.

19. Emotional touch
• If a company succeeds in adding the right emotional touch to the unboxing
experience, it will improve:
❖ brand experience
❖ customer loyalty
❖ likelihood of new orders from that customer
• If the shipping packaging is attractive, it gives the customer a greater feeling
of being valued.
• It reduces the rate of returns, and online ratings can also be positively
influenced by a pleasant unboxing experience.

20. *Dotcom Distribution report
Social media power
• 60% of respondents would share the product image on social media if it
looked appealing.
• 39% of the respondentshad shared a picture or a video of their new
purchases in the past.
MAKE PACKAGINGSHAREABLE.

21. Have you usedsocial
media inthe past 12 months
to finda picture or a video
of a productyou were
thinkingof buying?
46 %
54 %
NO
YES
It was not
deciding
factor
Social media power
- in numbers
61 %
It convinced
me to
purchase
the product
10 %It convinced
me not to
purchase
the product
29 %
How did the
image or video
affectyour
purchasedecision?
*Dotcom Distribution report

22. Brand ambassadors
If the packaging reaches right emotional touch it can shape brand perception
and transform consumers into social media brand ambassadors.
MAKE YOUR CUSTOMERS YOUR BRAND AMBASSADORS.

23. *Dotcom Distribution report
UNBOXING videos
• 35% of the survey respondents statedthat they had watched an unboxing video
in the past.
• 55% said they ended up purchasing the product because of the video.
• It has become a genre with a cult following on sites such as YouTube.

24. Custom packaging is necessary to make memorable unboxing experience, while
memorable unboxing experience is necessary to
make your brand unforgettable!