How Analytic Solutions Drive Real-world Change (Interesting Use Cases)

The Briefing Room with TIBCO Jaspersoft and The Bloor Group
Action-Packed: How Analytic
Solutions Drive Real-World Change

2
Hello!
© Copyright 2000-2019 TIBCO Software Inc.
Shane Swiderek
Product Marketing Manager
San Francisco, CA

3
The secret to closing the
insights to action gap?

44
Bring insights to where actions are being
taken
Insights Business processes

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What are business processes?
Administration
The process of onboarding new employees with steps such as providing them with an employee id.
Banking
A bank's settlement process transfers securities after a stock trade.
Manufacturing
A production line process assembles bicycles in a series of 12 sequential steps.
Operations
An order-to-bill process includes everything that is required to accept an order, deliver a service and bill a customer.
Procurement
A procure-to-pay process includes the steps required to secure parts and materials such as purchasing, receiving, invoice reconciliation and accounts payable.
Sales & Operations Planning
A plan-to-inventory process includes all the steps required to plan inventory levels based on factors such as customer demand and production capacity.
Information Technology
A change management process allows business units to submit change requests for systems. Each change is evaluated, prioritized, developed, implemented and
reviewed.
Information Security
An information security audit process checks for vulnerabilities in systems such as access control lists that include unused or unnecessary permissions.
Customer Service
A customer service process investigates customer complaints and determines if customers are owed compensation. The process also drives improvement to the
organization as failures may be logged as problems and fixed.
Infrastructure
An infrastructure maintenance process performs engineering assessments of all bridges in a state on an annual basis to identify risks and required maintenance.
Asset Management
A data center performs an asset inventory process on an annual basis that accounts for all equipment in the facility.
Performance Management
All managers at a particular company are responsible for a performance management process for their direct reports. The process involves setting performance
objectives at the start of a quarter and evaluating performance at the end of the quarter.
Marketing
An idea-to-offering process includes everything required to develop and launch a new product to market.
Sales
A quote-to-cash process includes the steps required to sell to a customer including proposals, quotes, orders, delivery and billing.
A business process is a structured set of activities that produce a result.

66
Where do business processes live?
Operational applicationsBusiness processes

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Operational applications
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Bring insights into operational applications
Business processesInsights

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Embedded Analytics 101
New World
Answers
in context
Intuitive
visualizations
Actionable
data
Embedded
algorithms
embedded analytics
Old World
operational app
analytics

9 © Copyright 2000-2019 TIBCO Software Inc.
3 Real World “Action-Packed” Use Cases
Customer experience
management
Asset & fleet managementLearning & education delivery

1010
How do you provide tailored learning
experiences to students at scale?
Action-packed use case #1
Learning & education delivery

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Customer Story - Waggle
2017 FINALIST IN
DATA & ANALYTICS
AWARDS

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Waggle: Smart Learning Platform for
Grades 2 - 8
Situation:
Each student learns differently yet all
get the same curriculum
Problem:
How to provide actionable insights
to non-analyst users (teachers)?
Megan Sam

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Customer Example
1
Quickly identify there
are students who need
help
This view contains a series of reports that have
been immersed into Waggle UI

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Customer Example
2
Click to reveal details about
students who need help
3
Prescribe content to
students based on the areas
they are struggling in

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How do you optimize fleet
routing and distribution?
Asset & fleet management

Data sources Data science model Intermediary DB Report or data
visualization
Embedded BI platform
Data science + embedded BI analytic pipeline

IoT sensors RapidMiner Amazon Redshift Reports and data
visualizations
Data science + embedded BI analytic pipeline
TIBCO Jaspersoft
embedded in their apps

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How do you provide the best
customer experience possible?
Customer experience management

2nd Quarter has
a slump..why?Customer
Example inQuba
“Data as a
navigation aid”

Drills into
claims, now the
culprit is
communication

Items in app
filtered by
choice. Clicks
an item of
choice

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Embedded Analytics 2.0
Jan - Apr
Data as a Feature
(UX-driven design)
May - Aug
Embedded BI + Data Science
Sept - Dec
Embedded BI Meets
Modern Cloud Architectures

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New Jaspersoft demo app
New Jaspersoft demo app
*mockup only. Final design subject to change

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3 personas
Demo application
for live sales
presentations
Guided demo
application for OD
consumption
Workshops &
documentation
Professionally
designed reports
& visualizations
What’s actually being delivered?
When?
End of April

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Stuff to check out
Upcoming webinar: Building IoT Solutions with Sensor Data & Analytics
www.jaspersoft.com > Events (or on-demand webinars)
O’Reilly book: Data as a Feature
www.jaspersoft.com > Resources

30www.bigmate.com.au
 Temperature Monitoring – Bin Fires
• Cigarette butts are just one cause of fires in bins.
• We noticed if temperature significantly exceeds the ambient temperature it
can indicate a smoulder.
• Detect before it takes hold.
 Temperature Monitoring – urban area heat maps (pardon the
pun)
• Assist in prioritisation of tree and shrub planting.
• Manage resident expectations particularly vulnerable residents.
 Better Resources Utilisation
• Vehicles
 Less Fuel
 Less tyre wear.
 Less servicing.
 Clean and Green.
Brimbank City Council
• Staff - Better time utilisation.

Answering Business Questions One
Sensor At A Time

Answering Business Questions On Scale

 Business Problem
• Public bins are emptied on a set schedule.
• On a nice day, some bins can overflow quickly.
• Seasonal variation.
 Impact
• Perceived poor customer service:
Bins unavailability.
Overflowing bins.
• Impact on the environment.
• Added cost to clean up.
 Solution
• Monitor public bins.
• Service “on-demand”.
• Improve experience.

How Analytic Solutions Drive Real-world Change (Interesting Use Cases)

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