IBM Cloud for VMware Solutions automates the deployment of VMware software-defined datacenters in the IBM Cloud, but this is only the beginning of successfully operationalizing an enterprise cloud deployment. We discuss our day two adventure and best practices implementing and managing our hybrid cloud, including IBM tools and best practices such as Zerto Disaster Recovery, IBM Spectrum Protect Plus, IBM Application Performance Management, and IBM Cloud Automation Manager.

1. Best Practices for Operating and Managing a
Production IBM Cloud for VMware Instance
—
Scott Moonen
Senior Technical Staff Member, IBM Cloud for VMware Solutions
Hendrik van Run
Executive IT Specialist, IBM Cloud Labs
Daniel Padrón
Cloud Architect, IBM Cloud Adoption and Transformation
Think 2019 / 2116A / February 2019 / © 2019 IBM Corporation

2. IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without
notice and at IBM’s sole discretion.
Information regarding potential future products is intended to outline our general product direction and it
should not be relied on in making a purchasing decision.
The information mentioned regarding potential future products is not a commitment, promise, or legal
obligation to deliver any material, code or functionality. Information about potential future products may not
be incorporated into any contract.
The development, release, and timing of any future features or functionality described for our products
remains at our sole discretion.
Performance is based on measurements and projections using standard IBM benchmarks in a controlled
environment. The actual throughput or performance that any user will experience will vary depending upon
many factors, including considerations such as the amount of multiprogramming in the user’s job stream,
the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can
be given that an individual user will achieve results similar to those stated here.
Please note
Think 2019 / 2116A / February 2019 / © 2019 IBM Corporation

3. Contents
Think 2019 / 2116A / February 2019 / © 2019 IBM Corporation
IBM Cloud for VMware Solutions
Overview of ALM solution
Operating and Managing ALM VCS instance
Lessons Learned

4. IBM Cloud for VMware Solutions
Think 2019 / 2116A / February 2019 / © 2019 IBM Corporation
Introduction to IBM Cloud for VMware Solutions
On-premises challenges
Roadblocks to moving to the public cloud
IBM & VMware Partnership
IBM Cloud for VMware Solutions available worldwide
IBM Cloud for VMware Solutions – Common Use Cases

5. 5
• IBM Cloud was first to market
delivering and operating VMware
workloads in the public cloud
• A decade-long partnership led to a
new offering in 2016
IBM Cloud for VMware Solutions
• IBM Cloud was named the 2017
VMware Partner of the Year
• IBM & VMware just established a
joint Innovation Lab to further
advance technologies and
experiences on the IBM Cloud
Introduction to IBM Cloud
for VMware Solutions
IBM is…
• #1 operator of VMware workloads in world
• #1 VMware SISO partner
• #1 VMware NSX customer and business partner
• #2 VMware vSAN customer and business partner

6. Unpredictable need for more capacity
Business preference for OPEX over
CAPEX
Long lead times to delivery
Lack of disaster recovery strategy or too
expensive for offsite
Aging infrastructure
High latency between remote offices
Handling seasonal spikes
No standardization between silos
On-premises
challenges
6

7. Clients run production
workloads on VMware
environments and public
cloud hasn’t been an
option
7
Public Clouds
- Aren’t bare metal or single tenant
- Aren’t secure
- Don’t allow root access
- Are only for cloud-native apps
- Not compatible: requires rewriting
apps or changing hypervisor
- Have vendor lock-in
- Have hidden fees
- Take away my job
Roadblocks to moving to
the public cloud

8. Partnership
• Partnership and expertise; IBM is #1 operator of VMware workloads in the
world and #1 VMware SISO partner
• Flexible, monthly subscription cloud model; no commitments
• Option of fully configured VMware stack vs. bare metal vSphere servers
• Compatible with VMware workloads, tooling, and expertise on premises
• Secure, dedicated solution, with single–tenant, bare metal infrastructure
IBM Cloud for VMware Solutions allows you to deploy or move
VMware workloads to the IBM Cloud seamlessly
Think 2019 / 2116A / February 2019 / © 2019 IBM Corporation

9. IBM Cloud for VMware Solutions available worldwide
33 data centers and growing
Think 2019 / 2116A / February 2019 / © 2019 IBM Corporation

10. IBM Cloud for VMware Solutions – Portfolio
10
…and Adjacent Technologies: Blockchain,
Cognitive, IOT and AI
VMware HCX

11. IBM Cloud for VMware Solutions – Common Use Cases
Disaster recovery , backup & HA
• Protect data, replicate environments and
minimize unexpected downtime
• Increase availability of mission critical VMW
workloads to 99.99% by stretching clusters within
a Data Center region
Capacity Expansion
• Quickly address current resource constraints &
seasonal demand spikes by expanding capacity
in the IBM Cloud in a matter of hours
• Expand on-premises capacity without needing
more capital for IT
Data Center Consolidation
• Consolidate legacy infrastructure from more than
one data center, or evacuate out of an on-
premises DC completely, and migrate workloads
to the IBM Cloud where it makes sense.
Improved Security and Compliance
• Reduce audit risk, and help protect workloads to
meet data sovereignty concerns
• Trusted / geo-fenced security helps improve
readiness for standards such as GDPR & PCI
Infrastructure Modernization
• Leverage latest compute/network/storage tech,
and features from VMware SDDC stack
• Deploy VMW in IBM Cloud with same control,
security, and functionality as on-premises, but
consume in an OpEx model
App Modernization & Extension
• Transform heritage applications through
containerization & E2E orchestration with ICP while
accelerating innovation with services like Watson AI,
security, IoT, analytics, blockchain, and more
• Build out next-gen apps hybrid cloud approach w/MCM

12. Overview of ALM Solution
Think 2019 / 2116A / February 2019 / © 2019 IBM Corporation
ALM Solution
Cloud Platforms hosting ALM Solution

13. Application & Lifecycle
Management (ALM) Solution
Think 2019 / 2116A / February 2019 / © 2019 IBM Corporation
• ALM is a “DevOps-as-a-service” offered to
application development teams
• ALM includes a DevOps toolchain provided by
the IBM Continuous Delivery and Github
Enterprise service, both deployed in IBM
Cloud Dedicated
• DevOps toolchain has been fully integrated with
a range of tools including UrbanCode Deploy,
IBM AppScan, Maven, etc
• Many of the tools have been deployed on VMs
within an IBM Cloud for VMware Solutions
“VCS” instance
• The “DevOps-as-a-service” is considered
critical to the business
Want to learn more about IBM Continous Delivery or Github Enterprise services?
Overview of IBM Cloud DevOps Strategy: Practices, Architectures, Toolchains and Insights
Thursday, 12:30 PM - 1:10 PM | Session ID: 4593A
AMC at Metreon, Level 3 | Theatre 8
Easing Development across Hybrid Clouds Using Kubernetes, Continuous Delivery, and Insights
Thursday, 1:30 PM - 2:10 PM | Session ID: 4675A
Moscone South, Level 2 | San Francisco Ballroom 202

14. Cloud Platforms hosting ALM Solution
Think 2019 / 2116A / February 2019 / © 2019 IBM Corporation
IBM Cloud
Dedicated
Fully-managed
service
IBM Cloud for
VMware Solutions
vSphere (VCS)
Partially managed
service
On-premises
private Cloud
systems
Managed by client
ALM
Production
ALM
Integration
IBM Cloud
Private &
Cloud
Automation
Manager
Operational
Tools
On-premises private cloud

15. Operating and Managing ALM
VCS instance
Think 2019 / 2116A / February 2019 / © 2019 IBM Corporation
Networking
Patching
Monitoring
Disaster Recovery
Backup

16. Networking
Think 2019 / 2116A / February 2019 / © 2019 IBM Corporation
Network isolation through VMware NSX:
• ALM production
• ALM non-production
• Tooling (for Operations/Management)
• WSUS (Windows OS patch management)
• Jump server (remote access to VMs)
• DNS relays
• Active Directory
• IBM Cloud APM
• FreeIPA server (Identity, Policy and
Audit)
• DMZ (any communication to/from VCS
instance goes through here)
• Proxy

17. Operating and Managing ALM
VCS instance
Think 2019 / 2116A / February 2019 / © 2019 IBM Corporation
Networking
Patching
Monitoring
Disaster Recovery
Backup

18. Patching
Think 2019 / 2116A / February 2019 / © 2019 IBM Corporation
Operating System
• Windows
• Windows VMs on VCS integrated with
Windows Server Update Services
• Red Hat Enterprise Linux
• RHEL VMs on VCS integrated with on-
premises Red Hat Satellite Server
• Ubuntu LTS 16.04
• Ubuntu can obtain OS patches directly from
the internet – this was only briefly used
Note that IBM Cloud for VMware Solutions does not
come with OS licenses!
VMware
• ESXi updates automically applied using VMware
Update Manager
• Other VMware components must be updated
manually
• vCenter
• Platform Service Controller
• NSX

19. Operating and Managing ALM
VCS instance
Think 2019 / 2116A / February 2019 / © 2019 IBM Corporation
Networking
Patching
Monitoring
Disaster Recovery
Backup

20. IBM Cloud Application Performance Management (APM)?
Today’s Hybrid Application
End users
Devices
Middleware
Web Servers,
App Servers, …
Backend
Databases, Z
Backends, …
Cloud Workloads
On Premises Workloads
Application Resources
on IaaS, PaaS (VMs,
containers, Cloud Foundry
runtimes, etc.)
Reducing & Preventing Outages and Slowdowns for the 24/7 Hybrid Application World
IBM Application Performance Management on IBM Marketplace
.
ü Broadest monitoring coverage
of application environments
ü Simplified problem identification
using cognitive analytics to predict
potential outages
ü Visibility of end user experience
of application identifying problems
before SLAs are impacted
ü Quickly isolate bottlenecks
affecting performance of an
application
ü Identify the source of performance
issues with diagnostics down to line of
code identifying the exact moment of an
issue
ü Quickly resolve issues using
integrated Log Analytics to search across
all of your IT operational data
Identify performance
issues before they impact
users or the business
1
3rd Party Services
Diagnose for quicker
problem resolution3Isolate where the
problem is occurring2

21. Think 2019 / 2116A / February 2019 / © 2019 IBM Corporation
IBM Cloud
IBM Cloud Dedicated
IBM Cloud APM - agents for
ALM Solution Alternative monitoring
tools to consider

22. Operating and Managing ALM
VCS instance
Think 2019 / 2116A / February 2019 / © 2019 IBM Corporation
Networking
Patching
Monitoring
Disaster Recovery
Backup

23. Disaster Recovery with
Zerto
Think 2019 / 2116A / February 2019 / © 2019 IBM Corporation
• Zerto delivers Disaster Recovery between IBM
Cloud Data centers in Frankfurt and Amsterdam
• Virtual Machines are replicated from main site
to DR site

24. Disaster Recovery with
Zerto
Think 2019 / 2116A / February 2019 / © 2019 IBM Corporation
• Virtual Machines are grouped in Virtual Protection
Groups (VPG)
• Zerto ensures write order consistency across VMs
in a VPG
• Recovery Time Objective (RTO) varied between 3
and 8 minutes
• Recovery Point Object (RPO) was typically 6 seconds
• Having a defined and proven VM boot order is key
Sample VPG
VPG RTO
Tooling 3:30 min
ALM (UCD) 8 min
ALM (AppScan) 8 min

25. Operating and Managing ALM
VCS instance
Think 2019 / 2116A / February 2019 / © 2019 IBM Corporation
Networking
Patching
Monitoring
Disaster Recovery
Backup

26. IBM Spectrum Protect Solution for Backup/Recovery
Think 2019 / 2116A / February 2019 / © 2019 IBM Corporation

27. Lessons Learned
Think 2019 / 2116A / February 2019 / © 2019 IBM Corporation

28. Lessons Learned
Think 2019 / 2116A / February 2019 / © 2019 IBM Corporation
• Consider network connectivity to on-premises
data center early on – easy (IPSEC) vs more
complex (IBM Cloud Direct Link)
• Plan to have VMware/NSX skills available –
IBM Cloud for VMware Solutions is not a fully-
managed service!
• Ensure that IBM Cloud notifications are
handled
• Bring your own OS licenses – you will need
those for OS patching
• Roll out IPA to centralise user and group
membership for RHEL VMs with Active Directory
• Establish a VM boot order when implementing
Disaster Recovery with Zerto
• Consider automation for software installation
and configuration
• Have at least one non-production/shadow
environment in place

29. The team from IBM
Think 2019 / 2116A / February 2019 / © 2019 IBM Corporation
We would like to thank the team from IBM that
worked on the implementation of this IBM Cloud
for VMware Solution!
Scott Moonen Hendrik van Run Daniel Padron
Enrique Parra Alfonso Jara David Bliznakoff

30. Notices and disclaimers
Think 2019 / 2116A / February 2019 / © 2019 IBM Corporation
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31. Notices and disclaimers
continued
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32. Thank you
Think 2019 / 2116A / February 2019 / © 2019 IBM Corporation
Scott Moonen
Senior Technical Staff Member, IBM Cloud for VMware Solutions
Hendrik van Run
Executive IT Specialist, IBM Cloud Labs
Daniel Padrón
Cloud Architect, IBM Cloud Adoption and Transformation

33. ®
Think 2019 / 2116A / February 2019 / © 2019 IBM Corporation