10. Activity v Effectiveness
Customer centred approach
Opportunity for Agencies to work with Housing
So is the question
What can Housing do for Health?
Or
What can Health do for Housing ?
11. Housing and health
Whatâs the connection?
Gill Leng, Housing and Health Lead
Health Equity and Place
Public Health England
12. Housing?
⢠The âbricks and mortarâ house
⢠Knowing who lives where, and the impact this has on
their health and wellbeing is essential;
⢠Housing-related services (all tenures)
⢠On offer to people to enable them to live in their own
home, or to move from crisis into their own home;
⢠A sector with an estimated workforce of up to
200,000 people
⢠Regular contacts with households facing some of the
greatest inequalities, living in the most deprived
communities
13. Good health: the work of a lifetime
Starting and developing well Living and working well Ageing well
14. What makes the difference?
Smoking 10%
Diet/Exercise
10%
Alcohol use 5%
Poor sexual
health 5%
Health
Behaviours 30%
Education 10%
Employment
10%
Income 10%
Family/Social
Support 5%
Community
Safety 5%
Socioeconomic
Factors 40%
Access to care
10%
Quality of care
10%
Clinical Care
20%
Environmental
Quality 5%
Built
Environment 5%
Built Environment
10%
Source: Robert Wood Johnson Foundation
and University of Wisconsin Population
Health Institute
15. Health promoting homes & services
⢠Starting and developing well
⢠Safe & warm environment in which to learn, play & be
nurtured
⢠Living and working well
⢠Access to work; well to work
⢠Space to bring up a family
⢠Ageing well:
⢠Connected to friends and family
⢠Space for: hobbies; changing health; for caring
⢠All â housing-related services which:
⢠Inform healthy choices
⢠Support transitions in life, and enable independence
16. Risks to health & wellbeing
1. Unhealthy and unsafe homes
⢠Bricks and mortar impact
2. Unsuitable homes
⢠Home environment does not meet needs eg,
disabled people, changing health and care needs,
overcrowding
3. Precarious housing and homelessness
⢠Home is at risk, or household is homeless
17. Housing related PHOF indicators
17
Overarching 0.1 Healthy life expectancy
1. Improving
the wider
determinants
of health
1.01 Children in poverty
1.02 School readiness
1.04 First time entrants to youth justice system
1.05 16-18 year NEET
1.06 Adults with a learning disability/in contact with secondary mental health
services in settled accommodation
1.09 sickness absence rate
1.11 Domestic abuse
1.13 reoffending levels
1.14 % population affected by noise
1.15 Statutory homelessness
1.17 Fuel poverty
1.18 Social isolation: social care users
1.19 Older peopleâs perception of community safety
2 Health
improvement
2.05 Child development at 2-2.5 years
2.06 Excess weight in 4-5 and 10-11 year olds
2.07 Hospital admissions injuries in children
2.08 Emotional well-being of looked after children
2.11 Diet
2.12 Excess weight in adults
2.14 Smoking prevalence â adults (over 18s)
2.15 Successful completion of drug treatment
2.18 Alcohol-related admissions to hospital
2.23 Self-reported wellbeing
2.24 Falls and injuries in the over 65s
3 Health
protection
3.03 Population vaccination coverage
3.05 Treatment completion for Tuberculosis (TB)
4 Healthcare
public health
and
preventing
premature
mortality
4.01 Infant mortality
4.03 Mortality from preventable causes
4.04 Mortality from cardiovascular diseases
4.07 Mortality from respiratory diseases
4.08 Mortality rate communicable diseases
4.10 Suicide rate
4.11 Emergency readmissions within 30 days of discharge from hospital
4.13 Health-related quality of life for older people
4.14 Hip fractures in over 65s
4.15 Excess winter deaths
4.16 Dementia and its impacts
Key:
Mental health related indicators
in italics
Shared or aligned with NHS
Shared or aligned with ASCOF*
Relevant to ASCOF*
* Adult Social Care Outcomes Framework
18. Unhealthy homes
For example
⢠Cold homes & fuel poverty: respiratory problems,
mental health, accidents & injuries; higher mortality
⢠Unsafe: unintentional injuries
⢠Fire: eg, burns, cardio-respiratory problems and
reduced lung function, disability, loss of life
⢠Security: injury, shock, depression, fear
Who is affected?
⢠People who are at home the most: children,
disabled people, people with a long term condition,
older people, carers
19. Unsuitable homes
For example
⢠Overcrowding: tuberculosis (TB) and respiratory
infection; mental ill-health, anxiety & depression
⢠Changing health/care needs: falls & fractures;
social isolation and mental ill-health
⢠Shared accommodation: wellbeing and mental ill-
health
Who is affected?
⢠Generally the same as for unhealthy/unsafe
homes
20. Precarious housing or homeless
⢠At higher risk from unhealthy & unsuitable homes
⢠Children: in B & B more likely low birth weight &
miss immunisations; greater risk of infection;
mental ill-health & development problems
⢠Rough sleepers/single homeless: high rates of
physical health needs & mental illness; higher
risk of blood borne viruses
⢠All: existing health conditions can be
exacerbated eg, asthma, depression; new issues
can arise eg, substance misuse; wellbeing &
mental ill-health
21. Impact of homes across lifecourse
B & B?
Overcrowded? Sharing? On own &
Isolated?
Canât get upstairs?
Paying the
mortgage?
Cold home? Cold home?
Poor PRS?
22. Who lives where? Dementia example
⢠Most people with dementia live in the community
⢠Most want to live in their own home for as long as
possible
⢠The alternatives of residential care, or hospital, are
more costly.
⢠2/3 of people with dementia live in community, 1/3 alone;
⢠85% would want to stay at home for as long as possible
⢠For every person who is able to live at home rather than
in residential care there is a saving of ÂŁ11,296 p.a.
⢠Delay of just 5% of admissions to res. care would create
a net saving of ÂŁ55 million per annum (E, W & NI)
23. The problem? Dementia example
⢠Majority of older people own their home (82%)
⢠A disproportionate number of owner-occupied
homes are
⢠Poor condition and/or
⢠Unsuitable for changing health & care needs (one
in three)
⢠There are few alternatives
⢠Many older households are low income (two thirds
are owner occupiers)
⢠Shortfall of purpose-built specialist homes (240k)
24. The problem? Dementia example
⢠There are inequalities in access to homes and housing
services for many older people
⢠Older people experiencing the greatest inequalities in this
respect are
⢠Rural communities
⢠BME
⢠Disabled people
⢠Offenders
⢠Gypsies and Travellers
⢠LGBT
⢠People with a learning disability
⢠People with a mental health problem
⢠Homeless people
25. The solution? Dementia example
⢠âWho lives whereâ locally
⢠Home Truths recommendations
⢠Reforms in health and social care
⢠The Health and Social Care Act 2012
⢠The Care Act 2014
⢠The Better Care Fund
⢠Partnership working with the housing sector
28. Public Health Portsmouth
What is MECC?
ďŞ Using appropriate opportunities to talk about health & wellbeing
ďŞ Taking into account lifestyle choices and wider influencing factors
ďŞ Professional duty of care to adopt client-centred ways of working
ďŞ Supporting people to improve their own health & wellbeing
29. Public Health Portsmouth
MECC levels/process
All
service-
users
All staff
Fewer
service-
users
Fewer
staff
Stage/level one
Promote the benefits of healthy living. Ask an
individual about their lifestyle, if they want to make a
change and respond with appropriate action.
Stage/level two
Identify the focus of a change by
supporting an individual to review their
lifestyle.
Stage/level three
Increase motivation and
clarify the support needed
Stage/level four
1:1 using
SMART goals /
specialist
support
30. i. Enable people to access appropriate information to manage
their self-care needs
ii. Empower people to make informed choices to manage their
health & wellbeing
iii. Feel confident in providing opportunistic brief advice
Learning Outcomes (L1)
30 - PHP & IWT
32. Public Health Portsmouth
Housing linkâŚ
ďź Holistic approach to addressing health inequalities
ďź Many opportunities to Make Every Contact Count
ďź Housing has a huge impact on health & wellbeing
ďź Public health is everybodyâs responsibility!
33. ďŞ Somerstown pilot (phase 1)
ďŞ Holistic approach
ďŞ Links with MECC approach
The new wellbeing service
34. ďŞ Good practice examples from housing sectorâŚ
ďŞ Challenges & opportunities
ďŞ Innovative!
Examples
35. Jane Leech - Programme Manager
Somerstown Neighbourhood Health
& Wellbeing Programme
36. ďŞ The Somerstown Programme is Phase 1 of a wider Public Health
initiative â piloting, creating, learningâŚ
ďŞ To consolidate key current public health improvement services
into one integrated service so that lifestyle and behavioural issues
can be co-ordinated and provided on an individual basis.
ďŞ The Wellbeing Service will be a locality based service focusing on
the most deprived areas of the city, close to the people that need
them most.
The Somerstown Programme context:
Integrated Health & Wellbeing Service
37. ďŞ A key worker role - Health & Wellbeing workers - The service will
support individual residents and their families with lifestyle
issues, e.g. smoking, alcohol misuse, poor diet and lack of
exercise as well as emotional wellbeing.
ďŞ Underpinned by Community development initiatives and activity
to stimulate and support participation
- "without citizen participation and community engagement fostered
by public service organisations it will be difficult to improve penetration
of interventions and to impact on health inequalities".
Marmot Report 2014
The Health & Wellbeing Service
38. The Somerstown Programme team.
The model in action -
In addition, this service
will work with other
council services to
provide help and
support with issues that
are interrelated and
tend to be contributory
or underlying causes of
poor lifestyle including
debt, housing and
unemployment
39. October 2014 - our programme team have been busy building
the relationships and mechanisms necessary to facilitate
interrelated working based on the MECC model of making
every contact count.
We have been able to secure a hot desk arrangement in the
Somerstown housing office. We have also created a referral
and assessment process specific to this Housing office.
Building on the assumption that our Programme could
ultimately support their work, improve the quality of life for
their customers â
The Somerstown model & Housing â
sharing outcomes: A case study
40. ďŞ December 2014 - our Health & Wellbeing workers and many of the Somerstown
Housing officers began to work together in earnest. Referrals from Housing into
the programme stands at c.10 Somerstown residents
ďŞ One such referral came through to Julie, one of our Health & wellbeing workers
whose specialism is in health eating/weight
ďŞ What is clear this that the Housing officer in question, in their meeting with their
customer identified that she may need additional support and that our programme
may well be able to support her (opportunistic)
ďŞ They offered her our service and she accepted the invite to engage (appropriate)
ďŞ (Holistic) She started work on a 1:1 basis with Julie, incidentally it was the national
Change4life 'Sugar Swaps' that started her thinking about her levels of sugar
consumption. (In the business we call this pre-contemplation).
ďŞ Together Julie and her client they have created an action plan to take small steps in
reducing the amount of smoking (with the help of Pompey Quits) and drinking
sugary drinks and she has also agreed to gradually increase her level of physical
activity (walking).
ďŞ She can work with achieving these targets with Julie up to 12 months.
41. ďŞ MeanwhileâŚJulie has also been working with Marshada - the
Programmeâs Community development lead who has been
instrumental in brokering many of the professional relationships
required to pilot and test a collaborative and integrated outcomes
way of working
ďŞ One of these relationships has been with Housingâs resident
participation team (rpt)
ďŞ Julie is now collaborating with Racheal from the rpt as they share
outcomes for this customer/client - Racheal is working with her
customer on her employability skills. Julie, with her client identified
that as a result of all the sugary drinks and smoking her teeth are
stained, this is impacting on her confidence, in turn impacting on
her confidence and ability at interview
ďŞ Julie & her client have identified a dentist who is taking clients.
Racheal is prepared to fund her clientsâ descaling as extra with this
dentist, working in tandem towards a shared outcome
Editor's Notes
Role of Social Landlord : Collect rents, Do repairs, Build new properties ?
But, being the best landlord is no good if tenants are suffering with Deprivation, ASB, health or employment issues
Therefore the business of social landlords also should be to improve communities.
The healthier the community â generally the more sustainable the tenancies â and this benefits the Housing Service by
Reducing transfers â vacant property costs â reduces âdisabled adaptationsâ â reduces HB claims/changes and associated advice and maintains rent payments.
Stable communities generally benefit all services
PCC Housing service has 15,000 properties â of which 5,000 are in Havant Boro.
About 10% -12% properties in Portsmouth
Main estates : - Portsea, Landport, Somerstown, Buckland, Paulsgrove
All areas of High Deprivation â understandably as the Housing Waiting list favours those people who are Homeless, Elderly, Disabled etc
(Housing Options team advise people with income and no personal care needs to find homes in private sector)
Close relationships with tenants (generally) â we know peopleâs personal, medical, social needsd at the time of registering for accommodation
We need a financial assessment and provide help with benefits, debt advice to ensure the rent is affordable and paid
We respond to emergencies â be it a burst pipe, neighbour dispute or family issue.
A 365 & 24/7 service using our âout of hoursâ team
Photo above â shows what most of our accommodation looks like â flats and maisonettes (only 4,000 out of 15,000 are houses)
Many extended for âcommunity rooms â
Range of Sheltered schemes and community rooms
HIDS â cooking for 1
Falls Prevention
Rise in Garden schemes â people asking us for garden clubs
âGarden competitionâ entries up
Landport Community Garden and âGrow your own Zoneâ
Working with school â Bug hunts
Fishing Club
Outdoor activity for reduced mobility
Led to inter-generational work
Still expanding
Youth and Adventure playgrounds
Physical activity
Healthy eating
Youth service â âteenâ issue around pregnancies and sexual health
Currently looking at NEET groups and CAHMS issues
Employment / Resident participation â links to community boards
Sabrina, small community grant to help set up and create a sustainable exercise/health focussed affordable way for healthy living for people local to Landport involving their children. Regular âweigh inâ and measurement to chart progress, looks at healthy living and choices rather than focus on weight loss.
Funds 4 U added value by providing access to training to include nutrition in the programme.
Sessions at ÂŁ2, hall at Landport CC is now at capacity and further sessions being added regularly, and is part of a meaningful income.
Slides
Activity v Effectiveness â core business + wider picture
The way we work - customer centred approach
Presenting problem may be the start of the issue
Reduce assess and refer
?
Increasingly used term appearing in many agendas (national context: extend delivery of PH advice to all)
Many opportunities to collaborate/form partnerships around MECC
Council priority to reduce health inequalities & prevent LTCâs
Maximise our contacts/opportunities to address PH through prevention, improvement & early diagnosis
Individual responsibilities + codes of conduct (upskill workforce to see this & signpost where appropriate)
Equipping the workforce with the skills, knowledge & confidence to provide H&W information (create this cultureâŚ)
*differences between MECC levels (based on Y&H framework) but this is the main process â you may sit across all levels @ different times
This is the level that every public-facing worker should be trained to (from 30secs to 30mins)
Training includes: Defining MECC & Cues to Action (raising the issue of healthy lifestyles) / Effective communication / Tools & strategies / Experiential learningâŚ
MECC plays a major part in our wider WFD strategy whereby a whole systems approach is taken to encourage healthier choices
*For everyone to recognise wider impact of health & wellbeing (holistic approach so applicable to the whole workforce)
Mention bolt-onsâŚ
Learnt a lot from the pilot last year and have continued to develop the programme sinceâŚ
Role of the housing workforce in promoting a holistic approach to improving health and wellbeing and improving outcomes more generally for our community.
The housing workforce can definitely promote good health & improve QoL through MECC in the many settings and environments they work in (huge access), i.e. Somerstown!
Jane will be talking to you next about how we are incorporating it within the Somerstown phase 1 project.
These relationships are new, we have been working 1:1 with our clients for only a very short period of time.
But I do hope that this case study illustrates some of the ways that we can work together, share outcomes and deepen the positive impact that we have on our customers and our communities.
I would hope that as an outcome of this seminar I would be able at some point to feedback to you the full evaluation of the Somerstown Programme adventures â which will be available by May 2015.