Hotlines to online june 2011

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This document discusses recruiting, training, and retaining experts for an online hotline program run by MSU Extension. It describes creating a database of 174 potential experts across various topic areas. It also discusses developing online training that welcomes experts and prepares them by having them test question widgets and familiarize themselves with the Adobe Connect room and incoming question page. The training aims to help experts understand what they will learn, whether they will get credit, how it helps them, and the time commitment. It also notes that retaining experts depends on the training's usefulness, usability, experts' passions, experiential learning approaches, and accounting for varying technology fluency.

Business Technology

From Hotline to Online:Recruiting, Training and Retaining Experts for Your State Dr. Elizabeth Wells 4-H Youth Educator MSU Extension wellselz@msu.edu Dr. Lela Vandenberg Professional Development Specialist MSU Extension vanden34@msu.edu

Our Process W & W SUPPORT DATA BASE TRAIN AaE FaE

Survey of all MSUE staff What did we ask?

Created Database of 174 Experts Agriculture 65 Animal 34 Children, Youth & Families 31 Nutrition & Food Safety 28 Horticulture 24 Com & EcDevel 23 Nat Resources 19 Volunteerism 15 Insects 11 Leadership 10 Other 8

Prior to Class Check ID, preference status Send final e-mail with two links: Test Widget Incoming Question Page

Adobe Connect Roomhttp://breeze.msu.edu/askanexpert/

Test Widget for Practicehttp://web2.canr.msu.edu/LeadNet/test.html

What We Are Learning? Will I get credit for this? How does it help me? How much time will this take? Usefulness and usability are key Passions make the difference Experiential learning is vital Technology fluency varies considerably

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一模一样【微信：A575476】【新西兰奥塔哥大学毕业证（otago毕业证）成绩单Offer】【微信：A575476】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。【业务选择办理准则】一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信：A575476】文凭即可二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信：A575476】即可三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才 → 【关于价格问题（保证一手价格）我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子我给客户的都是第一手的代理价格，因为我想坦诚对待大家不想跟大家在价格方面浪费时间对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！

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一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理

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永久可查学历认证【微信：A575476】【(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证成绩单Offer】【微信：A575476】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。【业务选择办理准则】一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信：A575476】文凭即可二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信：A575476】即可三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才 → 【关于价格问题（保证一手价格）我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子我给客户的都是第一手的代理价格，因为我想坦诚对待大家不想跟大家在价格方面浪费时间对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！

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一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理

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Hotlines to online june 2011

1. From Hotline to Online:Recruiting, Training and Retaining Experts for Your State Dr. Elizabeth Wells 4-H Youth Educator MSU Extension wellselz@msu.edu Dr. Lela Vandenberg Professional Development Specialist MSU Extension vanden34@msu.edu

2. Goals for this Session

3. Our Process W & W SUPPORT DATA BASE TRAIN AaE FaE

4. Survey of all MSUE staff What did we ask?

5. Created Database of 174 Experts Agriculture 65 Animal 34 Children, Youth & Families 31 Nutrition & Food Safety 28 Horticulture 24 Com & EcDevel 23 Nat Resources 19 Volunteerism 15 Insects 11 Leadership 10 Other 8

6. Developed On Line Training

7. Welcome to our Training How to Prepare

8. Prior to Class Check ID, preference status Send final e-mail with two links: Test Widget Incoming Question Page

9. Adobe Connect Roomhttp://breeze.msu.edu/askanexpert/

10. Test Widget for Practicehttp://web2.canr.msu.edu/LeadNet/test.html

11. Incoming Question Page

12. What We Are Learning? Will I get credit for this? How does it help me? How much time will this take? Usefulness and usability are key Passions make the difference Experiential learning is vital Technology fluency varies considerably

13.

14. Retaining & Expanding

Editor's Notes

1. Surveyed all MSUE staff about AAE to gatherdata on areas of expertise and interest (passions)2. Created database of specialties3. Targeted horticulture and agriculture (immediate short-term need) with one hour on-line training for AAE and How-To handout4. Offered training more broadly, and trained MGVs5. Added a few specialty widgets: Land Use, Oil & Gas Leasing, Gardening in Michigan6. Trained wranglers for these7. PutAsk and Expert/Find an Expert on our MSUEmain page8. Created two handouts:for Clientele Walk-ins to County offices on ‘Ask an Expert’for Educators and front line staff on finding info in eXtension
Contact informationAre you currently answering AaE?Are you interested in being trained?How much time are you willing to devote?Would you be willing to answer questions from county, state, US?What is your expertise?
We’ve added more since, especially in horticulture by training Master Gardener Volunteers
ExperientialBoth Adobe Connect and “REAL” online ask and answer practice Initial e-mail welcome with instructions in attachment
Sent four days prior to classHow to get eXtension IDSet PreferencesAreas of expertiseResponse Guidelines
Devised several expansion and retention strategies:Address key issues & questions during the training: Will I get credit for this? How much time will this take? How does it help me? Include a personalized comment when assigning a question.Periodically review answers to questions and send personal messages to responders thanking them for their good and timely responses.Seek out individuals within the organization when a specific question needs expertise not yet covered and ask if they can answer it. Then recruit them to join the Ask an Expert system to answer future questions. Emphasize the option to “hand off to a wrangler” and ask them to immediately make a decision about any question assigned to them and to act on that decision by either handing off or answering.Recognize consistent, dedicated responders in organization-wide communications and with annual awards.
Full circle – Ask an Expert is on the front page of MSUE along side Find an Expert, A small bookmark promoting the use of Ask an Expert was designed and sent out to county offices to use to give out to clientele who walk in.

Hotlines to online june 2011

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