Hypermarket Training Guide 2015

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Pages
GREETINGS FROM CEO (3)
E-SUN GLOBAL TRAINING CHARTER (4)
A. ADMINISTRATION & MANAGEMENT (5)
B. CORE SOFT SKILLS (8)
C. TEAM BUILDING / RETREAT (11)
D. EFFECTIVE COMMUNICATION (12)
E. LEAN MANAGEMENT – HYPER MARKET (13)
F. GREEN TRAINING (14)
G. HYPER MARKET SERVICE EXCELLENCE (15)
H: OUR MALAYSIAN CORPORATE, INSTITUTE, GOVERNMENT & FOREIGN CLIENTS (16)
TABLE OF CONTENTS

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Arun Dorasamy,CEO
Greetings from CEO
E Sun Hospitality Consultancy Malaysia
E SUN TRAINING WING merely provides in-depth management training, state of the art system analysis, cutting edge ideas and innovative concepts for HYPER
MARKET. We are based in a satellite city of Petaling Jaya in the Metropolitan of Kuala Lumpur, Malaysia.
E SUN TRAINING WING extends unique consulting and training ideas for various HYPER MARKET establishments with innovative trainings. Our consultants have
combined more then a century hands on experience in the field from every level of HYPER MARKET. Our views and consultations are multi angled, as we know a
successful operation depends upon sound business decisions, clear concept, direct vision, trained employees, targeted marketing and clients’ absolute
satisfaction.
E SUN TRAINING WING quest for innovation and exploration of newer and better knowledge and practices reflects upon our new sets of training on GREEN
Concept and LEAN Management Ideas for Sustainable Operation. GREEN Concept is a future of global direction of doing business. Malaysia will not and should
not be left cut.
E SUN TRAINING WING would like to extend our expertise to better equip your company and its team to grow even further to face ever growing competition
and to balance innovation towards Sustainable Growth.
E SUN TRAINING WING is changing the very nature of training is rendered in Malaysia and globally.

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Money Back
Guaranteed
 It is Experience and solutional based content.
 At least 10 years industry experienced trainers ONLY.
 Innovative HYPER MARKET base approach & concepts ; We Customize the content
 100% Money Back Guaranteed or Free Training Session: If the Participant weren’t satisfied with the program:
 Interactive and FUN Learning base trainings
 Non-Conventional Mind set Training workshop.
 Multi-Lingual Trainers
 Preferred Client Club: Does pay to be our client. We sponsor employee incentive and development activities.
E SUN GLOBAL TRAINING
Experience Based
Innovative
Real Life Industry
Based Trainers
Interactive & Fun
Learning
Methods
Preferred Client
Club Methods
Hypermarket
School
of Thoughts

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NO. TOPICS No. Of Days Information Remarks
A. ADMINISTRATION & RETAIL MANAGEMENT
1. WORK PROFESSIONALISM/BUSINESS ETIQUETTE
Introduction to professionalism, eye for detail, job performance,
self-improvement, professionalism ethic, job-task-carrier
2 Days New Recruits
2. FINANCE & ACCOUNTING FOR NON-FINANCE : RETAIL
Intro to finance and accounting for those not from finance
background and accounting.
2 Days
3. MANAGING RECORDS – VENDORS & IN HOUSE
Managing records in the HYPER MARKET environment has become
a daunting task: Record System - Retrieve of Information –
Organizing Record – Naming System - etc
2 Days Administration
Executives
4. WORK-CULTURE EXCELLENCE
Work culture will determine the productivity and efficiency of any
organization. Motivation or bonus alone will not do the job. A well
plan work culture identification, practice and execution will create
an atmosphere not only fun but efficient
2 Days Human
Resource
Admin Manager
Long Serving
Employees
5. TEAM-WORK & PERFORMANCE
Team work and team player are notably important elements in any
organization. Recognizing the importance and well thought training
will explore the potential of doing the impossible.
1 Day Managers
Supervisors
Directors

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6. STRESS & WORK PRESSURE MANAGEMENT
Job Stress is the biggest job hazard and very often the stress caused
by time management, management style, skill, personality,
experience and task
2 Days Human
Resource
Managers
Supervisors
7. TIME MANAGEMENT & MULTIPLICATION
Time wait for no men: Time management is the key in any business.
Time is the important denominator of productivity and etc.
Managing Time efficiently is imperative : This training will lay down
important principles and ways in concurring time for business
benefits
2 Days
8. PROJECT MANAGEMENT (MACRO / MICRO)
Management is just a process of job delegation and result
expectation. MICRO Management and MACRO Management
concept must be understood to know the pros and cons of each
concept, so that the idea can be employed diligently in achieving
HYPER MARKET goals.
2 Days Directors
Project
Managers
Managers
Supervisors
9. ANGER & EMOTION MANAGEMENT
Anger is a form of emotion and that is control or management by EI
which hampers productivity, team welfare, growth, innovation,
creativity and the biggest problem of labour turn-over. Very often
person in power fail to recognize or acknowledge the fact thus the
effect of that un-manageable anger effect the bottom line. Some of
MNCs have recognize this phenomenon and have act upon to
handle the anger with company policy that prohibits : scolding –
yelling – word abusive – abusive gesture -and etc.
2 Day Introduction of Anger
Test & Standard
Management
Level

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10. CONFLICT MANAGEMENT
Implementing strategies to limit the negative aspects of conflict
and to increase the positive aspects of conflict with a level equal
to or higher than where the conflict is taking place.
2 Days Directors,
Managers,
Supervisors,
team leaders
11. PROBLEM SOLVING AND DECISION MAKING (PSDM) SKILLS
Able to think creatively and work towards creative solutions by
improving on the problem solving and decision-making skills.
2 Days Directors,
Managers,
Supervisors,
team leaders
12. PROJECT MANAGEMENT
Project - Change : Management
“All of the mistakes are there waiting to be made” – Great Chess
Master. Intro to change management and methods to accept and
embrace changes.
2 Days All Available Project
Management Computer
Aided Training
Directors,
Managers,
Supervisors,
team leaders
13. HUMAN RESOURCE MANAGEMENT
Managing Productivity & Incentives
Mastering Labour Law & Right in Malaysia
Mastering Recruiting & Training Recruits
Mastering HYPER MARKET & International Business Law
2 Days
2 Days
2 Days
2 Days
Human
Resource
Managers
Supervisors
14. PUBLIC RELATION & BRAND BOOST
This training dissects the public relation and customers’ relation in
boosting the brand recognition, loyalty and expands the reach. It
never just happen over night or by some random luck but it happen
2 Days
Marketing
directors,
Supervisors,
Public relation
CRM Personnel

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on very calculated moves and strategies. Thus, it is imperative that
we have full understanding of this 3 elements of PR, CR & Brand.
15. MEDIATION MANAGEMENT : CONFLICT RESOLUTION
What is conflict and how it affects the effective communication?
How to avoid conflict with colleagues and customers?
2 Days Human
Resource
B. CORE SOFT SKILLS
16. CONVERSATIONAL SKILL
Business English Series
This training relates to conversational skill and impression by
language. Persuasive, Statement, Sales and Service Concepts
“Mind Ur Language” English for 101
This training program for beginners’ level. The goal is to erase the
English anxiety and create English confident.
Corporate English
This training is accustomed for executive levels and up. Include
various skill of speeches, papers and high level corporate culture
based conversation
12 weeks This program is custom
designed according to
English proficiency level.
Advance Level
17. WRITING SKILL
Champs; Report Writing & Effective Presentation Skill
To be effective in managerial and executive level positions, this kind
of skill becomes the bridge of knowledge and performance.
Technical Writing Skill – Simple-Direct – Accurate
This sort of skill is very good for engineering base environment
2 Days
2 Days

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Computer Aided Soft Writing Skill
MS Word-MS Excel – Point _ Advance Level
2 Days
Technical
personal
Secretary,
Executive,
Managers
18. PUBLIC SPEAKING SKILL
To be able to speak to a group of people in a structured, deliberate
manner intended to inform, influence, or entertain the listeners.
Public speaking can be a powerful tool to use for purposes such as
motivation, influence, persuasion, informing, translation, or simply
entertaining.
2 Days Directors,
Managers,
Supervisors,
team leaders
19. LEADERSHIP/SUPERVISORY
HYPER MARKET Creative Leadership Culture
Leadership structure and concept has evolved constantly in times
to coop with ever the challenging HYPER MARKET competitiveness.
Do meet those demands it is a MUST to tune the leadership
synonym to the demand of the time.
Leading People’s Skill for High Performance
People’s Skill undeniably the most powerful skill in leadership. It is
not a reflection of single skill but a mixture of multiple skills in the
right composition.
SUPER SUPERVISORY SKILL
Supervising a task or department requires special skill to deliver
result and very often the people’s skill will play an important role.
2 Days
2 Days
2 Days
Directors,
Managers,
Supervisors
Directors,
Managers,
Supervisors
Supervisors,
Team Leaders

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20. MIND MATTERS
Mind Mapping - Critical Thinking Skill
Critical and creative thinking is imperative in any field in handling
the challenges and create innovation.
Art of Listening, Looking & Understanding : Mind Science for Mind
Conquer
Listening, looking and understanding do not happen by chance.
Sharpen and conquer the technique will ensure the learning
process at highest and effective level.
2 Days
2 Days
USA Mind Science
Program
Certified Trainer
Applicable for
all level
Directors,
Managers,
Supervisors,
team leaders
21. GROOMING & PROFESSIONAL PERSONALITY ETIQUETTE
HYPER MARKET culture is a vast sea, thus very often a person’s
quality will judge by the way he presence him/herself which
includes his grooming, communication, language and etc. It
becomes even more important if this include marketing or sales
field.
2 Days Special program for
Muslim women. HYPER
MARKET Etiquette in line
with religious element.
New Recruit All

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C. TEAM BUILDING/RETREAT
22. TEAM BUILDING/RETREAT –
ACE Series : Locally & International
Train The Trainer Camp/Workshop
Marketing Boot Camp: Thrill Drill
Creative Leadership Retreat
Team Re-Bonding Camp
3D 2N
3D 2N
3D 2N
3D 2N
3D 2 N
Trainers in all
levels
Marketing
Team
GM, directors,
managers,
supervisors
All Level to
Create Team
Synergy
23. Special Hyper Market Team Events
1. Amazing Race
2. Eco Hunt : Nature Discovering
3. Treasure Hunt
4. Adventure Traveling : 4 W
5. Jungle Trekking- Camping
6. Company Tour : Local/International
7. Volunteerism : CSR
These
programs are
specially
designed
accordingly to
needs and
budget.

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8. Special Events : Celebration
9. Mount Climbing
D. EFFECTIVE COMMUNICATION
24. Communication as The Team Tool Information Exchange
Internally
What is communication and its types?
Importance of effective communication
Road Blocks for effective communication
2 Days
25. HYPER MARKET COMMUNICATION SKILLS
Communication is imperative in all organization and it is the single
most costly affairs for companies if they fail to improve.
2 Days
26. ART OF COMMUNICATE : LISTENING & UNDERSTANDING
Types of Listening
Differentiation of hearing and listening
What is effective listening?
Difference b/w listening and hearing
2 Days
27. ELECTRONIC & NEW EDGE COMMUNICATION
Facebook – LinkedIn – Tweeter – Emails – BlackBerry-Ipad –
Intranet – Paging System – etc
Too Much information is no Information: Communicating the right
level of info at the right time to the right person for a right reason
to facilitate the person to make a right decision.
2 Days

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28. TELEPHONE AND BUSINESS ETIQUETTE
What is Etiquette?
How it helps?
Good and bad telephone Etiquette
How it helps the business?
Do’s and Don’ts
2 Days Administrative
Executives,
Secretary
E. LEAN MANAGEMENT – HYPER MARKET
29. LEAN TEST ON AN ORGANIZATION : CONCEPT AND METHOD
Test an organization and recognizes the ‘fatty’ areas and also
measuring the un-measurable.
2 Days
30. LEAN MANAGEMENT : PRINCIPLES & CONCEPT FOR ALL
DEPARTMENT
Understanding the core concept and identify the principles into
HYPER MARKET eco system is important in pushing LEANER
Operation for better business operation without neglecting the
image, brand and customer satisfaction.
2 Days
31. LEAN MANAGEMENT ACTION PLAN & MONITORING
Nothing can be achieved without sound action plan that is
accustomed for specific implementation synonym to the capability
of the staffs.
2 Days
32. LEAN MANAGEMENT DIRECTORS COACHING : KAIZAN
2 Days

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F. GREEN TRAINING
33. GO GREEN AND GO LEAN : MANAGEMENT TRAINING
Go Green usually synonym with hike of cost and giving
up the comfort zone. However a marriage between
Green and Lean will help us.
2 Days
34. GREEN Concept : Engineering & Facilities
Training ways to manage energy by technology,
process, operation and maintenance.
2 Days
Manufacturing
35. HYPER MARKET Social Responsibility
Intro to CSR and to implement useful methods for
HYPER MARKET to monitor and ensure its active
compliance with the spirit of the law, ethical standards
and international norms. Gain practical insights and
skills development necessary to lead organizational
change and embed sustainability practices.
Creative CSR for Branding and
Publicity Act : Eg
Body Shop International
Directors, Managers,
Supervisors

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G. HYPER MARKET SERVICE EXCELLENCE
36. TREAT ME RIGHT
What is service? Factors involved in serving the
customer
Important tools to remember
What is Service Excellence?
How it help us and customers?
Important things to remember
2 Days
37. PLEASING SERVICE
Different types of Service
How different is customer from others?
Different types of customer service
Importance of customer service
Things affect the customer service
Things affect the Service Excellence
Important things to remember about customer service
2 Days
Customer Service –
Supervisors
38. CUSTOMER SERVICE EXCELLENCE
New dimension in delivering service. The difference
between Service excellence and Service is Service is
delivered for satisfaction while service excellence is
delivered for satisfaction and marketing. Converting all
SERVICE into SERVICE EXCELLENCE is more important
in spending the marketing expenditure itself.
1 Day

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LangkawiMydin
Economic Planning
Council
UNIDO
MAHSA
Roti John
Raihan food
Industries
H. OUR MALAYSIAN CORPORATE, INSTITUTE & GOVERNMENT CLIENTS
Hill Station Cafe
JAKIM
Corus Hotel, Kl
Prescott
Hotel Klang
Royale Bintang
Mandarin Hotel Pan Pacific
Crystal Crown
Traders Hotels
Grand Dorsett
Seri Pacific Hotel
Dewan Bandaraya KL
KWSP
MOHR
Concorde Hotel
MBPJ
PSMB
Kings Hotel
One World Hotel
Melia Hotel
Hilton Hotels
Langkawi
Park Royal
Penang
Kuala Lumpur
Eastin Hotel
Unisel CQ Tech
Petaling Jaya
Community CollegeCollege Olympia
KLMU
Institute Megatech
Lincoln College
Berjaya Times
Square
Amanah raya
BJ Automation
Center
Giant
Carrefour
Malaysian Indian
Business
AssociationHotel Maya
GOPIO
MSU
Nawab Restaurant
Tradewinds
Corporation Berhad
My Rice
University Malaya
Akademi Latihan
Kebersihan dan
Keselamatan
Makanan
Chat Masala Klang

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OUR FOREIGN CORPORATE, INSTITUTE CLIENTS
Yayasan Strategic
Sosial
THISTLE
TAJ Hotel
Mount Road
ASTRO Malaysia Grand Hotel Oslo ING Insurance Paradise groupMinnal FM
ISKANDAR
INPENS
Kansas Beef
Council
Media Corp Jaya TV Le Meridien Chennai