Effective Communication & Presentation Skills™ is an experiential workshop that teaches participants to fully engage their audience by using professional communication and speaking skills. This program focuses on overcoming barriers to communication and using positive communication techniques along with structure, visual and vocals presentation skills. WORKSHOP BENEFITS -Work Easily with Differing Personalities -Eliminate Unproductive Communication -Master Positive Communication Skills -Organize Presentations for Impact -Overcome Nervousness -Engage Audiences -Maximize the 5 P’s of Vocal Power -Highlight Key Points with Gestures -Convey Confidence with Your Body Effective Report Writing™ is a dynamic training session that helps participants communicate better in professional business & report writing. Whether you write memos, reports, emails or promotional literature, your writing says a lot about you. Focusing on key goals of saving time and improving the quality of business writing, this 2 day program includes instruction in a five step professional writing system which produces quality business documents. BENEFITS OF ATTENDING: -Improve your writing confidence -Understand & engage your global audience -Learn to get started quickly -Organize messages effectively -Save time completing writing projects -Overcome writing obstacles -Energize your writing with word choice -Persuade readers to take action -Understand the power of visuals -Get handy reference checklists Contact kris@360bsi.com to register today.

1. 1Tel: +6016 3326 360 Fax: +603 9205 7788 kris@360bsigroup.com
EXCLUSIVE TAKEAWAYS:
Workshop Materials: Each participant
receives a copy of the Effective
Communication, Presentation Skills &
Report Writing™ Manual and handouts
containing an overview of the course,
including worksheets, examples and
exercises.
YOUR INTERNATIONAL
COURSE FACILITATOR
Suzanne Guthrie
Director of Learning
Bold New Directions
With over 20 years of experience in corporate
communications, organizational change, and
management, Suzanne Guthrie brings an enthusiasm and
passion to her work that is well received by diverse client
groups.
Suzanne’s unique perspective comes from her varied
experience in both the corporate and public sectors where
she has worked in marketing, management and corporate
communication roles.
Suzanne loves supporting professional growth and uses
her coaching skills to draw out individual strengths. Her
rich approach to facilitation centers on helping
professionals develop new competencies and confidence
that translate into enhanced performance in the workplace.
Suzanne’s formal education includes a master’s degree
from the University of Toronto (Canada) with a focus on
organizational administration. She is a graduate of the
innovative Coaches Training Institute and holds a diploma
in Advanced Communications.
She leads training in the areas of business communications,
powerful presentations, persuasive writing, emotional
intelligence and professional resilience. She is an active
member of the International Coach Federation, the
National Speakers Association, and the American Society of
Training & Development.
Suzanne is also the editor of the newly published
management development book called Managing From
The Inside Out available in electronic and paper versions.
She has delivered communications training and
consultation to Fortune 500 firms across North America,
South America and Europe.
“Suzanne is a fantastic facilitator and an inspiring consultant!”
- Amanda Koenig, Director, United Health Group
“Suzanne is an upbeat and dynamic facilitator. We’ve been very satisfied
with the results of our relationship with Suzanne.”
- Doreen Boettcher, Wells Fargo Home & Consumer Finance Group
“Suzanne Guthrie has a remarkable ability to convey complex information in
a way that cuts to the core of the topic and teaches the key elements needed
to make real change. ”
- Jean Gran, Financial Consultant, NorthStar Financial Counselling
TESTIMONIALS
Part 2: Effective Report Writing (Day 3 - Day 4)
Effective Report Writing™ is a dynamic training session that helps participants
communicate better in professional business & report writing. Whether you
write memos, reports, emails or promotional literature, your writing says a lot
about you.
Focusing on key goals of saving time and improving the quality of business
writing, this 2 day program includes instruction in a five step professional
writing system which produces quality business documents.
Participants will learn to apply fundamental principles used by professional
writers to save time and enhance quality. This session teaches you to deliver
professional business writing results for global audiences time and time again.
By the end of the session, participants demonstrate greater competence in
quickly starting and finishing business documents that are relevant, readable,
and effective.
Part 1: Effective Communication & Presentation Skills (Day 1 - Day 2)
Effective Communication & Presentation Skills™ is an experiential workshop
that teaches participants to fully engage their audience by using professional
communication and speaking skills. This program focuses on overcoming
barriers to communication and using positive communication techniques
along with structure, visual and vocals presentation skills.
Through a combination of instruction, demonstration and practice, participants
finesse their communication and delivery skills. Instructor feedback after each
presentation paves the way to greater mastery. By the end of the workshop,
participants feel increased confidence and can deliver dynamic presentations
to even the most challenging audiences with ease.
THIS WORKSHOP CONSISTS OF TWO PARTS:
COURSE OVERVIEW
04 - 07 APRIL 2016
GRAND MILLENNIUM
KUALA LUMPUR MALAYSIA
10 - 13 APRIL 2016
RADISSON BLU
DUBAI DEIRA CREEK UAE
MANAGEMENT
SERIES
EFFECTIVE
COMMUNICATION,
PRESENTATION
SKILLS & REPORT
WRITING ™

2. 2
WHO SHOULD ATTEND
Company Chairman & Directors
VPs, GMs of Corporate Communications
Heads & Managers of Advertising
Business Development Managers
Sales & Marketing Managers
Media & Public Relations Managers
HR Directors
HR, Administrative & Support Staff
Legal Counsels & Advisors
Project & Line Managers
Executives, Managers & Team Leaders
Professionals who Write Business Documents
Others who wish to develop their presentation
skills
Workshop Benefits:
Work Easily with Differing Personalities
Eliminate Unproductive Communication
Master Positive Communication Skills
Organize Presentations for Impact
Overcome Nervousness
Engage Audiences
Maximize the 5 P’s of Vocal Power
Highlight Key Points with Gestures
Convey Confidence with Your Body
Highly experiential exercise-filled learning
brings participants to a greater understanding of
their communication and presentation strengths
and weaknesses.
We work individually to decrease distracting,
ineffective behaviors and to increase powerfully
effective skills.
WHY THIS EVENT
A smart man knows what to say,
a wise man knows how and when to say it.
- Frank M. Garafola
There are no pre-requisites or designated experience levels required of participants attending this
workshop.
DAY2 POWERFUL PRESENTATIONS
Reviewing Day One Learning
Delivering Your Main Message
Mastering Your Props
Using Visual Aids Effectively
Creating a Powerful Summary
Responding to Tough Questions
Tying All Skills Together
Completing the Presentations
Noting Progress & Future Steps
DAY1 ART OF PERSUASION
Presenting a Benchmark
Learning About Your Audience
Setting Direction with Writing
Setting Direction with Practice
Persuading With Voice
Influencing With Your Body
Enhancing Your Message
Highlighting with Gestures
Using Several Skills Together
COURSE CONTENT:
EFFECTIVE COMMUNICATION &
PRESENTATION SKILLS

3. 3
COURSE SCHEDULE
8.00
8.30
10.10 - 10.30
12.30 - 13.30
14.40 - 15.00
16.00
Registration & Coffee/Tea
Workshop commences
Morning coffee/tea
Lunch
Afternoon coffee/tea
End of day
Workshop Benefits:
Improve your writing confidence
Understand & engage your global audience
Learn to get started quickly
Organize messages effectively
Save time completing writing projects
Overcome writing obstacles
Energize your writing with word choice
Persuade readers to take action
Understand the power of visuals
Get handy reference checklists
WHY THIS EVENT
This experiential exercise-filled learning program
helps participants learn a step-by-step process
for writing to global audiences.
By applying the writing process to actual topic
areas participants learn how easily they can get
started and complete well organized &
persuasive writing projects.
The combination of instruction, quick exercises
and reference materials translates to real skills
that can be put to work immediately for greater
writing success.
Either write something worth reading
or do something worth writing.
- Benjamin Franklin
There are no pre-requisites or designated experience levels required of participants attending this
workshop.
DAY4 EDITING FOR SUCCESSFUL
WRITING OUTCOMES
Reviewing Day One Learning
Delivering Your Main Message
Enhancing Readability
Editing Sentences
Editing Words
Editing for Action
Editing Verbs
Using Visuals Effectively
Noting Progress & Future Steps
DAY3 GETTING STARTED WITH
EFFECTIVE REPORT WRITING
Understanding Your Audience
Considering Your Readers’Needs
Learning from Professional Writers
Using Creative Planning Tools
Developing a Mind Map
Crafting Complex Scenarios
Organizing for Order & Logic
Persuading Your Readers
Drafting for Professionals
COURSE CONTENT:
EFFECTIVE REPORT WRITING

4. Payment is required within 5 days upon receipt of
the invoice.
All payments must be received prior to the event date
PAYMENT DETAILSFEES (please tick as appropriate)
Thank you for your registration!
Substitutions are welcome at any time. Please notify us at
least 2 working days prior to the event. All cancellations will
carry a 10% cancellation fee, once a registration form is
received. All cancellations must be in writing by fax or email
at least 2 weeks before the event date. Cancellations with
less than 2 weeks prior to the event date carry a 100% liability.
However, course materials will still be couriered to you.
General Information:
Registrations close ONE (1) week before the training dates.
The fees cover lunch, tea breaks, materials and certificate.
Official confirmation will be sent, once registration has been
received.
Participants will need to arrange their own accommodation.
Attire: Smart Casual
1
2
3
4
5
Cancellations/Substitutions
OTHER PUBLIC COURSES
The Craft of Technical & Scientific Writing & Presentation
Powerful Business Negotiation Skills
Effective Performance Management
Preventing Workplace Bullying
Effective Technical Report Writing
Records, Information & Document Management
Creating Customer Loyalty ™
360 BSI is passionate about providing strategic technical
programs and high potential training solutions across the
region to build personal competencies and organizational
capability.
You will receive practical training from a professionally
qualified educator with over twenty years of teaching and
training experience.
Please feel free to mix-and-match topics from the areas listed
below to get the right training content for your staff. Other
topics may be available upon request.
IN-HOUSE TRAINING
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DELEGATES
AUTHORIZATION
(This form is invalid without a signature)
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( )Tel :
Organization :
Address :
Signature : Date: / /
DELEGATES
Fax: +603 9205 7788
Tel: +603 9205 7772
Mobile: +6016 3326 360
Email: kris@360bsigroup.com
REGISTRATION FORM
Hotel Contact Details:
The fee does not include any taxes (withholding or otherwise). In case of any taxes applicable
the client has to ensure that the taxes are paid on top of the investment fee paid for the course.
Compliance with the local tax laws is the responsibility of the client.
Bank transfer:
360 BSI MIDDLE EAST LIMITED
Abu Dhabi Commercial Bank
Dubai Mall Branch, P.O.Box 49124 Dubai, U.A.E
Account No: 10065721319001
Swift No: ADCBAEAAXXX
IBAN No: AE780030010065721319001
Grand Millennium Kuala Lumpur
160 Jalan Bukit Bintang, 55100 Kuala Lumpur
Tel: +60 3 2117 4899 Fax: +60 3 2142 1441
Radisson BLU Hotel, Dubai Deira Creek
Baniyas Road, P.O. Box 476, Dubai, UAE
Telephone: +971 4 2057105 Fax: +971 4 2234698
04 - 07 APRIL 2016
GRAND MILLENNIUM
KUALA LUMPUR MALAYSIA
10 - 13 APRIL 2016
RADISSON BLU
DUBAI DEIRA CREEK UAE
DUBAI, UAE
10 - 11 APR 2016 12 - 13 APR 2016 10 - 13 APR 2016
04 - 05 APR 2016 06 - 07 APR 2016 04 - 07 APR 2016
KUALA LUMPUR
BOTH WORKSHOPS
USD 3,395
WORKSHOP #2
USD 1,995
WORKSHOP #1
USD 1,995
* REGISTER 3 DELEGATES
AND GET 15% DISCOUNT
360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.©
EFFECTIVE
COMMUNICATION,
PRESENTATION
SKILLS & REPORT
WRITING ™

5. 360 BSI Training Calendar 2016
Contact Kris at kris@360bsi.com to register or for further details. Tel: +60 16 3326 360
Event Code Type COURSE TITLE DATE - 2016 VENUE
KK-TE-KL-41 General Effective Technical Report Writing 13 - 14 Jan 2016 Kuala Lumpur
KK-TE-JAK-42 General Effective Technical Report Writing 18 - 19 Jan 2016 Jakarta
KK-TE-DOH-47 General Effective Technical Report Writing 21 - 22 Feb 2016 Doha
SV-IT-KL-22 IT Business Continuity & Disaster Recovery Planning 23 - 25 Feb 2016 Kuala Lumpur
SV-IT-DUB-21 IT IT Information Security Management Principles 28 Feb - 02 Mar 2016 Dubai
KK-MN-DUB-129 IT
Document & Information Management, Security,
Retention & Archiving
06 - 09 Mar 2016 Dubai
SV-SS-DUB-102 Safety Behavioral Based Safety (BBS) & Leadership 06 - 08 Mar 2016 Dubai
SV-SS-DUB-103 Safety Root Cause Analysis 09 - 10 Mar 2016 Dubai
KK-MN-SIN-130 IT
Document & Information Management, Security,
Retention & Archiving
04 - 07 Apr 2016 Singapore
KK-MN-KL-117/118 General Negotiating Sales Success & Customer Loyalty 04 - 07 Apr 2016 Kuala Lumpur
KK-MN-KL-119/120 General
Effective Communication, Presentation Skills &
Report Writing
04 - 07 Apr 2016 Kuala Lumpur
KK-MN-DUB-121/122 General Negotiating Sales Success & Customer Loyalty 10 - 13 Apr 2016 Dubai
KK-MN-DUB-123/124 General
Effective Communication, Presentation Skills &
Report Writing
10 - 13 Apr 2016 Dubai
KK-MN-DUB-131 Management Green Supply Chain Management 10 - 12 Apr 2016 Dubai
KK-TE-DUB-48 General Effective Technical Report Writing 15 - 16 May 2016 Dubai
SV-FI-KL-11/12 Finance
Fraud Control & The COSO 2013 Framework: Improving
Internal Controls and Organizational Effectiveness
To be confirmed 2016 Kuala Lumpur
SV-MN-DUB-131 HR Effective Performance Management To be confirmed 2016 Dubai
SV-MN-DUB-132 HR Preventing Workplace Bullying To be confirmed 2016 Dubai
SV-FI-DUB-9/10 Finance
Fraud Control & The COSO 2013 Framework: Improving
Internal Controls and Organizational Effectiveness
To be confirmed 2016 Dubai
SV-IT-DUB-19 IT Project Management for IT Professionals (23 PDUs) To be confirmed 2016 Dubai
SV-SS-DUB-96 Safety Visible Safety Leadership To be confirmed 2016 Dubai
SV-SS-DUB-97 Safety
Quality, Behavior & the Bottom Line: The Human Side of
Quality Improvement
To be confirmed 2016 Dubai
SV-IT-DUB-20 IT
IT Governance: Governance & Management of
Enterprise IT
To be confirmed 2016 Dubai
Technical
Advanced Shutdown / Turnaround / Outage (STO)
Management
Dubai
Security Advanced Certificate in Security Management Kuala Lumpur
Security
Advanced Certificate in Professional Investigation &
Covert Surveillance
Dubai
Security Advanced Certificate in Field Incident Command Dubai
Management CSR Strategy & Value-creation Masterclass Dubai
HR Training ROI Masterclass Dubai
Management Effective and Efficient Warehouse Operations Dubai
Finance Effective Collection & Recovery Strategies Dubai
Other Training Courses by Affiliated Training Partners