This document summarizes the career and qualifications of Ahmad Helaly. It details his work experience as Night Manager of Shangri-La Hotel in Doha, Front Office Assistant Manager of Hyatt Regency Hotel in Dubai, and Front Desk Shift Leader of Le Meridien Resort in Dahab. It also lists his Bachelor's degree in Tourism and Hotels from Minia University in Egypt and qualifications including training in guest services, managerial skills, and computer skills.

1. C A R E E R : W O R K A N D E D U C A T I O N
Jan. 2015 – present
N i g h t M a n a g e r – Shangri-La Hotel, Doha
Night manager of hotel’s pre-opening team. Doha Shangri-La operates 314 rooms and
suites; it is located in the heart of the city's new commercial center and directly linked
to City Center Mall, adjacent to the Doha Exhibition and Convention Centre and has
easy access to the Diplomatic avenue.
During the pre-opening process, my responsibilities are
Interviewing & hiring the FO team
Setting all the SOPs for FO department
Training the team, and building strong team members
Configuring the PMS according to the hotel standards and needs
Scheduling all the necessary trainings for the pre-opening stage
Building the budget
Setting the FO USPs and raising the necessary PRs
Handling the pre-opening simulation plan
In addition to all the NM & DM tasks
Mar. 2010 – Jan. 2015
F r o n t O f f i c e A s s i s t a n t M a n a g e r – Hyatt Regency Hotel, Dubai
City hotel operating 414 rooms in addition to 370 Galleria residence apartments.
Majority of business
profile guests with very limited lengths of stay and huge expectations in addition to the
long-term guests in rental shops in the residency complex
Achievements during Hyatt experience
Employee of the month for several times
Continues Top Upseller
Nominated for receptionist of the year (AICR Dubai 2010)
Department Trainer
Apr. 2008 – Feb. 2010
F r o n t D e s k S h i f t L e a d e r – Le Meridien Resort, Dahab
Beach resort concept in unique location in the heart of Sinai, overlooking the Gulf of
Aqaba on the Red
Sea, operating 182 rooms and suites.
A H M E D H E L A L Y
Night Manager
Gulf Residence 19,
Doha, Qatar
+974 3321 7949
Ahmad.helaly@live.com
P R O F E S S I O N A L S U M M A R Y
A professional with over than 10 years of working experience in the
hospitality industry. A proven track record demonstrating my
managerial and coaching skills derived from working, managing
and coaching a diversity of groups. Furthermore, it shows my
ability to direct, run and oversee the Front Office Department,
creating budgets and forecasts, boasting the overall performance
results through several projects and activities, and an
eagerness to take on additional and preferable new and
challenging responsibilities.

2. Jul. 2007 – Jan. 2008
G u e s t S e r v i c e A g e n t – Casablanca Hotel, Damietta
10 minutes away of the port, very busy environment with capacity of 300 rooms,
serving mainly the short
stay business guests.
2003 – 2007
B a c h e l o r o f T o u r i s m & H o t e l s – Minia University, Egypt
Hospitality Management Degree
S K I L L S : Q U A L I F I C A T I O N S & T R A I N I N G S
Qualifications
*Certified Bachelor of Hospitality Management
*Well-developed communication and customer relations s kills.
*Experienced with more than 5 years as Receptionist to Duty Manager/Night
Manager reliever in 5 s tar Hotels.
*A true experience to satisfy the needs of others in a fast-paced environment.
*Excellent verbal and written communication s kills, fluent in English and Arabic.
*Excellent administrative s kills.
*Excellent Computer / M S Office s kills.
Trainings
-Guest Services & Arrival Experience by Le Meridien
-Hyatt on Skills (Departmental Trainer) by Hyatt
-Managerial Skills by Hyatt
-The 7 Habits of Highly Effective People “Stephen Covey” by Shangri-La
-Shang-Care by Shangri-La
-Trainer Skills I & II by Shangri-La
-First Aid by Qatar Authorities (Shangri-La)
-Fire Fighting Training by Dubai Police Academy (Hyatt) & Gulf Venture, Qatar
(Shangri-La)
Computer Skills
Opera and Fidelio systems
Microsoft office, Expert in Major applications (Word, Excel and Power point).
Languages
Arabic: Native language
English: Excellent.
Interests
Travel
New hospitality industry related technologies
Air Sports
Cars industry and related sports
P E R S O N A L : I N F O & R E F E R E N C E S
Info
Date of birth: 13th of February 1987
Nationality: Egyptian
Marital Status: Married.
References
Available upon Request