SlideShare a Scribd company logo
New medical appointment solution
Benjamin Chen
Get Well On TimeGet Well On Time
Your Experience.
Q.01
How do you usually
make your medical
appointment?
Q.02
How long do you
have to wait to see
your doctor?
Q.03
What is your overall
experience to see a
doctor?
Get Well On Time
User Research.
Clinic
Patient
• GP - 15 mins/session
• Dental - 30 mins/session
• Physio - 45 mins/session
• Receptionist in Dental & Physio require 

to inform patients for their appointment
• 95% - Phone call
• Avg. Waiting time - 15 - 30 mins
• Feeling - Annoying & time wasting
• Acceptable waiting time - 5 - 10 mins
Get Well On Time
The Market.
Get Well On Time
HotDoc
The Problem.
Making appointment is not an issue.

The accuracy of appointment is 

the really problem.
Get Well On Time
Why HotDoc?
• GP only
• Booking system only
• GP, Dental and Physio included
• Booking management system
• Time & direction tracking
• 2-sides Notification
• Auto Check-in
• Queuing status
HotDoc
CURRENT NEW
User Flow.
Get Well On Time
New
Patient
Old
Patient
Patient
Online
or APP
Walk-in
Phone
call
Making an
booking
On
time
Delay
Arrive
early
Cancel &
Reschdule
Going to
appointment
Waiting for
5-10 mins
Waiting for
30+ mins
Waiting
in clinic
Seeing
doctor
On
time
Delay
Arrive
early
Cancel &
Reschdule
Going to
appointment
Waiting for
5-10 mins
Waiting for
30+ mins
Waiting
in clinic
Meet Personas.
• 26 y.o. female
• Working at dental clinic
• Booking appointment &
other admin work
• Send SMS reminder to
patients manually
• 40 y.o. male
• Senior Project Manager
• Punctual person
• Phone call
• Not an active technology
user but open-minded
• 24 y.o. female
• Sales Assistant
• Not a on-time person
• Phone call, website & App
• Heavy smartphone user
• Love to try new things
Get Well On Time
Sharon Paul Nikkie
Demo Time.
Get Well On Time
Smartphone App • Booking management system • Wearable App
Booking management system / Daily View
Get Well On Time
Booking management system / Vacancy
Get Well On Time
Booking management system / Notifications
Get Well On Time
Booking management system / SMS
Get Well On Time
HotDoc+ App / My Appointments
Get Well On Time
HotDoc+ App / Notify
Get Well On Time
HotDoc+ App / Time & Direction
Get Well On Time
HotDoc+ App / Queuing Status & Auto Check-in
Get Well On Time
HotDoc+ Wearable App
Get Well On Time
HotDoc+ Wearable App / Get Direction
Get Well On Time
HotDoc+ Wearable App / Notify
Get Well On Time
HotDoc+ Wearable App / Reschedule
Get Well On Time
What’s Next.
1. Referral system 

for people to people and clinic to clinic.
2. The core feature can be applied to any business 

that requires appointment making & time tracking. 

Such as: Other medical clinics, retails, or even
government service departments.
Get Well On Time
Our Vision.
Make sure everyone
Get well on time
Get Well On Time
Thank You.
Benjamin Chen
UX/UI DESIGN BY
PROTOTYPE
https://goo.gl/DcqrJN
https://goo.gl/rXx5WX
https://goo.gl/rstr4H
ben64614@hotmail.com
0433 812 474
https://goo.gl/ml53fo
CONTACT

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HotDoc+

  • 1. New medical appointment solution Benjamin Chen Get Well On TimeGet Well On Time
  • 2. Your Experience. Q.01 How do you usually make your medical appointment? Q.02 How long do you have to wait to see your doctor? Q.03 What is your overall experience to see a doctor? Get Well On Time
  • 3. User Research. Clinic Patient • GP - 15 mins/session • Dental - 30 mins/session • Physio - 45 mins/session • Receptionist in Dental & Physio require 
 to inform patients for their appointment • 95% - Phone call • Avg. Waiting time - 15 - 30 mins • Feeling - Annoying & time wasting • Acceptable waiting time - 5 - 10 mins Get Well On Time
  • 4. The Market. Get Well On Time HotDoc
  • 5. The Problem. Making appointment is not an issue.
 The accuracy of appointment is 
 the really problem. Get Well On Time
  • 6. Why HotDoc? • GP only • Booking system only • GP, Dental and Physio included • Booking management system • Time & direction tracking • 2-sides Notification • Auto Check-in • Queuing status HotDoc CURRENT NEW
  • 7. User Flow. Get Well On Time New Patient Old Patient Patient Online or APP Walk-in Phone call Making an booking On time Delay Arrive early Cancel & Reschdule Going to appointment Waiting for 5-10 mins Waiting for 30+ mins Waiting in clinic Seeing doctor On time Delay Arrive early Cancel & Reschdule Going to appointment Waiting for 5-10 mins Waiting for 30+ mins Waiting in clinic
  • 8. Meet Personas. • 26 y.o. female • Working at dental clinic • Booking appointment & other admin work • Send SMS reminder to patients manually • 40 y.o. male • Senior Project Manager • Punctual person • Phone call • Not an active technology user but open-minded • 24 y.o. female • Sales Assistant • Not a on-time person • Phone call, website & App • Heavy smartphone user • Love to try new things Get Well On Time Sharon Paul Nikkie
  • 9. Demo Time. Get Well On Time Smartphone App • Booking management system • Wearable App
  • 10. Booking management system / Daily View Get Well On Time
  • 11. Booking management system / Vacancy Get Well On Time
  • 12. Booking management system / Notifications Get Well On Time
  • 13. Booking management system / SMS Get Well On Time
  • 14. HotDoc+ App / My Appointments Get Well On Time
  • 15. HotDoc+ App / Notify Get Well On Time
  • 16. HotDoc+ App / Time & Direction Get Well On Time
  • 17. HotDoc+ App / Queuing Status & Auto Check-in Get Well On Time
  • 18. HotDoc+ Wearable App Get Well On Time
  • 19. HotDoc+ Wearable App / Get Direction Get Well On Time
  • 20. HotDoc+ Wearable App / Notify Get Well On Time
  • 21. HotDoc+ Wearable App / Reschedule Get Well On Time
  • 22. What’s Next. 1. Referral system 
 for people to people and clinic to clinic. 2. The core feature can be applied to any business 
 that requires appointment making & time tracking. 
 Such as: Other medical clinics, retails, or even government service departments. Get Well On Time
  • 23. Our Vision. Make sure everyone Get well on time Get Well On Time
  • 24. Thank You. Benjamin Chen UX/UI DESIGN BY PROTOTYPE https://goo.gl/DcqrJN https://goo.gl/rXx5WX https://goo.gl/rstr4H ben64614@hotmail.com 0433 812 474 https://goo.gl/ml53fo CONTACT