SEVATI Therapeutics is a growing national Home Health Care (HHA) staffing company. To meet its expansion goals, the company needed to move from manual, segregated paper-based processes to a single solution that encompassed all of its operational needs. In this session, you'll learn how SEVATI transformed its business with a complete solution that drives efficient, higher quality patient services and ultimately generates more referrals. No matter your industry, you'll walk away with ideas for streamlining your own processes.

2. From Paper to Tablet
Overnight
A Business Transformation Story
Kevin Simpson / Scott Burday & Charles Guilbert
CEO, SEVATI Therapeutics / Trinity

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Kevin Simpson
CEO & Co-Founder
Scott Burday &
Charles Guilbert
Speaker Intro

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Healthcare therapy
for homebound patients
About SEVATI

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Provide the absolute best in home healthcare therapy…
• For our Customers:
• Patients
• Home Healthcare Agencies (HHA’s)
• CMS
Our Goals

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…and provide a fantastic working environment:
• Therapists
• SEVATI Ops
Our Goals

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The most important aspect of the entire project;
• What were the areas that SEVATI wanted to change
the business processes:
• Increase Productivity
• Improve Service
• Best In Quality
Business Process Improvement

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• Looked at every aspect of the business to optimize it:
• Patient acquisition and care
• Therapist recruitment and credentials management, assignment to patients
• Patient visit frequency and scheduling
• Visit notes; recording of data and patient statuses
• Types of reports and optimizing each one for ease of input
• Alerts and notifications
• Billing and payments
• Expected report outputs
…to name just a few
Business Process Improvement

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“CHEETAH’s” Hard Results
• Increased Therapist utilization by 30%+
• Freed up 1 FTE that was QC’ing 100% of the
incoming work and chasing paper
• Now near 0 compliance issues on Patient visits
• Customer invoices now go out the week after a
visit, previously it was 6 – 8 weeks
• Patient visit reports are now available to HHAs
immediately vs. up to 3-4 weeks after a visit

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“CHEETAH’s” Soft Results
• Enabled SEVATI team to focus on the business, not
the busy work
• Therapist are overjoyed with the application
• Automated quality control processes
• Real time visibility into all aspects of the business
• Reporting metrics that were previously not
available-KEY!

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Overview
Patient
Therapist Home Healthcare
Agency (HHA)
Episode
(60 days)

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1st Challenge
Finding the right Therapist for the Patient

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Video: Find a Therapist

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The Answer
Automated “Find a Therapist”

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2nd Challenge
Patient visit scheduling, aka Frequency

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Video: Frequency Scheduling

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The Answer
Frequency scheduling tool

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3rd Challenge
Efficient Patient and Therapist scheduling

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Video: Calendar

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The Answer
Fully Integrated Calendar + Scheduling

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4th Challenge
Patient visit reports / notes / proof of visit

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The Answer
Full Patient visit reporting and digital signature capture
Extensive Reporting
Capabilities
Digital Signatures +
Electronic Route Sheets
Automated output to
BOX of all Patient
reports for HHAs

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5th Challenge
Customer billing and Therapist payments

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The Answer
Integrated customer billing and Therapist payment tools
Customer billing
Therapist payments

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The Result
Complete business transformation

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The Result
Speed of execution
Patient
Therapist Home Healthcare
Agency (HHA)
From weeks

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The Result
Speed of execution
Patient
Therapist Home Healthcare
Agency (HHA)
To hours

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• Vision
– Looking beyond the daily grind and able to see where the business
needs to go for future growth and profitability
• Leadership
– Top down commitment to enact business change
• Execution
– No stone unturned, making sure all processes are clearly defined
– Training to make sure the change is understood
Keys to Success

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In Summary
• Faster execution
• Increased efficiency / productivity
• Better people utilization
• Higher level of service and quality of output
…SEVATI is poised and ready for rapid growth!

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Questions?