The document provides an overview of the Indian Hotels Company Limited (IHCL) and its subsidiaries which operate under the brands of Taj Hotels Resorts and Palaces. IHCL owns and operates 66 hotels across India and 30 international hotels. It operates several brands including Taj (luxury hotels), Taj Exotica (resorts and spas), Taj Safaris (wildlife lodges), Gateway (mid-market hotels), and Ginger (economy hotels). IHCL is committed to sustainability and social responsibility initiatives.

1. The IndianHotelsCompanyLimited(IHCL) anditssubsidiariesare collectivelyknownasTaj Hotels
Resortsand Palacesandisrecognisedasone of Asia'slargestand finesthotel company.Incorporatedby
the founderof the Tata Group,Mr. Jamsetji N.Tata,the companyopeneditsfirstproperty,The Taj
Mahal Palace Hotel,Bombayin1903. The Taj, a symbol of Indianhospitality,completeditscentenary
yearin 2003.
Taj HotelsResortsandPalacescomprises66 hotelsin42 locationsacrossIndiawithanadditional 16
international hotelsinthe Maldives,Malaysia,Australia,UK,USA,Bhutan,Sri Lanka,Africaand the
Middle East.
Spanningthe lengthandbreadthof the country,gracing importantindustrialtownsandcities,beaches,
hill stations, historical andpilgrimcentresandwildlife destinations,eachTaj hotel offersthe luxuryof
service,the apogee of Indianhospitality,vantage locations,modernamenitiesandbusinessfacilities.
IHCL operate inthe luxury,premium, mid-marketandvalue segmentsof the marketthroughthe
following:
Taj (luxury full-servicehotels,resortsand palaces) isourflagshipbrandforthe world’smostdiscerning
travelersseekingauthenticexperiencesgiventhatluxuryisaway of life towhichtheyare accustomed.
Spanningworld-renownedlandmarks,modernbusinesshotels,idyllicbeachresorts,authenticRajput
palacesandrustic safari lodges,eachTaj hotel reinterpretsthe traditionof hospitalityinarefreshingly
modernwayto create unique experiencesandlifelongmemories.
Taj alsoencompassesaunique setof iconicpropertiesrootedinhistoryandtraditionthatdelivertruly
unforgettable experiences.A collectionof outstandingpropertieswithstrongheritage ashotelsor
palaceswhichoffersomethingmore thangreatphysical productandexceptionalservice.Thisgroupis
definedbythe emotional andunique equityof itsiconicpropertiesthatare authentic,non- replicable
withgreatpotential tocreate memoriesandstories.
Taj Exotica isour resortand spa brandfoundin the mostexoticandrelaxinglocalesof the world.The
propertiesare definedbythe privacyandintimacytheyprovide.The hotelsare clearlydifferentiatedby
theirproductphilosophyandservice design.Theyare centeredaround highendaccommodation,
intimacyandan environmentthatallowsitsguestunrivalledcomfortandprivacy.Theyare definedbya
sensibilityof intimate designandbytheirvariedandeclecticculinaryexperiences,impeccableservice
and authenticIndianSpasanctuaries.
Taj Safaris are wildlifelodgesthatallowtravelerstoexperience the unparalleledbeautyof the Indian
jungle amidstluxurioussurroundings.TheyofferIndia’sfirstandonlywildlife luxurylodge circuit.Taj
Safarisprovide guestswith the ultimate,interpretive,wildlifeexperiencebasedonaprovensustainable
ecotourismmodel.
UpperUpscale Hotels (full-servicehotelsand resorts) provide anew generationof travelersa

2. contemporaryandcreative hospitalityexperience thatmatchestheirwork-hardplay-hardlifestyles.
Stylishinteriors,innovative cuisine,hipbars,anda focuson technologysetthese propertiesapart.
The GatewayHotel (upscale/mid-marketfullservicehotels and resorts) isa pan-Indianetworkof hotels
and resortsthat offersbusinessandleisure travelersahotel designed,keepingthe modernnomadin
mind.Atthe GatewayHotel,we believeinkeepingthingssimple.Thisiswhy,ourhotelsare dividedinto
7 simple zones-Stay,Hangout,Meet,Work,Workout,Unwind andExplore.
As travel oftenmeansmore hassle thanharmony,more stressthansatisfaction,moderntravelersare
lookingforsmarterchoices.Drivenbyourpassionforperfection,we welcomeourcustomerstoa
refreshinglyenjoyable andhassle-freeexperience,anytime,everywhere.Offeringthe highest
consistencyinquality,service andstyle we setnew standardsandtake the unwantedsurprisesoutof
traveling.Ourwarmwelcomesmake ourguestsfeelathome,awayfromhome and ourcrisp and
courteousservice empowersthemtogetmore done withgreatereffectivenessandcontrol.And
throughour unrivallednetworkwe provide service thatiseffortless,simple,neveroverwhelming,
alwayswarm.
Ginger(economy hotels) isIHCL’srevolutionaryconceptinhospitalityforthe value segment.
Intelligentlydesignedfacilities,consistencyandaffordabilityare hallmarksof thisbrandtargetedat
travelerswhovalue simplicityandself-service.
Taj HotelsResortsandPalacesiscommittedtoreplicate itsdomesticsuccessontointernational shores
withplansto buildaninternationalnetworkof luxuryhotels,whichwill provide anexemplaryproduct-
service combinationandinthe processcreate a global brand.The currentinternationalportfolio
includesluxuryresorts inthe IndianOcean,businessandresortdestinationsinthe Middle Eastand
Africa,servicedapartmentsinthe UK,the firsthotel inAustraliaandthree atop-endluxuryhotelsinthe
US.
Throughoutthe Company’sexpansion,itsmandate hasbeentwofold:toinfuse asense of Indian
heritage andculture withineachdiverseproperty,while alsoanticipatingthe needsanddesiresof the
sophisticatedtraveller.Overthe years,the Taj haswoninternational acclaimforitsqualityhotelsandits
excellence inbusinessfacilities,services,cuisine andinteriors.
The Taj strengtheneditspresence inthe IndianOceanrimwiththe ExoticaBrand.The Taj Exoticawas
evolvedaspartof Taj HotelsResortsandPalacesintenttopositionitasa brand that isclearly
differentiatedbyitsproductphilosophyandservice design.The Taj ExoticaResortandSpa, inMaldives
iscenteredonhigh-endaccommodation,intimacyandanenvironmentthatallowsitsguest’sunrivalled
comfortand privacy.
Taj Hotelsfurtherexpandeditsglobal footprintbysecuringmanagementcontractsatPalmIsland,
JumeirahinDubai,SarayaIslandsinRas Al Khaimah,AldarGroupinAbu Dhabi,UAE Langkawi in
Malaysiaand ThimpuinBhutan.The most significantadditionstothe portfoliohave been The Pierre,

3. the iconiclandmarkhotel onNewYork'sFifthAvenue,Taj BostonandBlue,Sydney.
The presence of Taj HotelsResortsandPalacesinternationallyhasbeendevelopedthroughanetworkof
Taj regional salesandPRofficesinthe UnitedKingdom, France,Germany,Italy,Dubai,Singapore,
Australia,Japan,Russiaandthe UnitedStatesof America.
At the Taj HotelsResortsandPalacesluxuriouslivingandfine diningfindcommonground.Whetheritis
introducingexoticworldcuisinestoIndiaortakingauthenticIndianfare tothe world,the Taj Hotels
Resortsand Palacesisrenownedforthe eclecticculinaryexperiencesitbringstoitsguests.Througha
vast repertoire of award-winningrestaurants,legendaryrecipesfromroyal kitchensandcelebratedfood
festivals,the Taj haspioneeredinnovationinfine diningacrossthe world.
Taj Hotelsalsopromise awhole newexperience of tranquillityandtotal ‘wellness’,through JivaSpas a
unique concept,whichbringstogetherthe wisdomandheritage of the AsianandIndianPhilosophyof
WellnessandWell-being.RootedinancientIndianhealingknowledge,JivaSpasderive inspirationand
spiritfromthe holisticconceptof living.There isarichbasketof freshand unique experiencesunderthe
JivaSpa umbrellaof offering,YogaandMeditation,masteredanddisseminatedbyaccomplished
practitioners,authenticAyurveda,andunique Taj signature treatments.Royal traditionsof wellnessin
service experiences,holistictreatmentsinvolvingbodytherapies, enliveningandmeaningful ritualsand
ceremoniesanduniquenatural productsblendedbyhand,come togethertoofferatrulycalming
experience.
IHCL operates Taj Air, a luxuryprivate jetoperationwithstate-of-the-artFalcon2000 aircrafts designed
by DassaultAviation,France;andTaj Yachts, two3-bedroomluxuryyachtswhichcanbe usedbyguests
inMumbai and Kochi,inKerala.
IHCL alsooperates Taj Sats Air CateringLtd., the largestairline cateringservice inSouthAsia,asa joint
venture withSingapore AirportTerminal Services,asubsidiaryof Singapore Airlines.
Additionally,itoperatesthe IndianInstitute ofHotel Management,Aurangabad since 1993. The
institute offersathree-yeardiploma,designedwiththe helpof internationalfacultyandhasaffiliations
withseveral AmericanandEuropeanprogrammes.
CORPORATE SUSTAINABILITYAND SOCIAL RESPONSBILITY
As a part of Tatas; India’spremierbusinesshouse;we;atTaj Hotels,have alwaysbelievedinsocietyand
environmentbeingintegral stakeholdersinourbusinessalongwithourshareholders,customers,
vendorsandothers.Overthe lastdecade,the movementtowardsecologicallysoundtourismhasgained
urgencyand importance acrossthe globe andwe recognize thatresponsible practicesinvogue are as
diverse asthe geographies.
We promote corporate citizenshipthroughourstrategicpublic-private partnershipswhichencourage
buildinglivelihoodsof less-advantagedyouthandwomen.The causeswe promote include reducing

4. malnutrition,promotingindigenousartisansandcraftsmenandenhancingemployabilityof identified
target groupsbysharingour core competenciesasa leadinghospitalitycompany.We encourage
traininganddevelopmentof differentlyabledyouth.
We at Taj have the unique scope andopportunitytodevelopraw potential intoaskilledworkforce that
isimmediatelyemployablebyvariousplayersinthe industry.A majorityof ourcommunityprojectsare
focusedaroundextendingourkeystrengthsinfoodproduction,kitchenmanagement,housekeeping,
customerservice andspasto promote economicempowermentof candidatesfromvulnerable socio-
economicbackgrounds.We are fullycommittedtothe cause of buildingasustainableenvironmentby
reducingthe impactof our dailyoperations onthe environmentandimprovingoperational efficiencies,
resource conservation,reuseandrecyclingof keyresources.
Our seventh Corporate SustainabilityReport wassubmittedtothe UnitedNationsGlobal Compact
societyinAugust,2009. The UnitedNationsGlobal Compactisa strategicpolicyinitiative forbusinesses
that are committedtoaligningtheiroperationsandstrategieswith tenuniversallyacceptedprinciplesin
the areas of human rights,labor,safety&security,environmentandanti-corruption.ThisCorporate
SustainabilityreportalsoservesasourGRI (Global ReportingInitiative) aswell asTriple BottomLine
report.The report focusesonidentifiedprioritiesatIHCL andrespondstokeystakeholderneeds.We
planto continue andfurtherstrengthenourcommitmenttothe environmentandsocietiesinwhichwe
operate.
We believe incontinuouslearningandsharingandwouldbe delightedtohave yourthoughtsand
suggestions.
EARTH
In an endeavourtoreinstate itsvisionandeffortstoboostsustainabletourism,Taj HotelsResortsand
PalacespresentedEARTH(EnvironmentAwareness&Renewal atTaj Hotels) thisyear.Implementing
schemessuchas the Gangroti GlacierClean-UpExpedition,aswell asdesignatedEarthrooms,which
minimise environmental impact,Taj isone of Asia’slargestgroupof hotelstocommitto energy
conservationandenvironmental management.EARTHhas receivedcertificationfromGreenGlobe,the
onlyworldwideenvironmentalcertificationprogramfortravel andtourism.
The Taj begana centuryago witha single landmark –The Taj Mahal Palace Hotel,Mumbai.Today,the
variousTaj hotels,inall theirvarietyandhistorical richness,are recognisedinternationallyasthe
symbolsof true Indianhospitality.The Company’shistoryisintegraltoIndia’semergence intothe global
businessandleisuretravel community;andlookingtothe future,Taj HotelsResortsandPalacesiswell
positionedtomeetthe increaseintravel activitywiththe rapidexpansionof the Indianeconomy.