NAME : DIVYALAXMI D. KHANDURI.
BATCH : 6
CENTER NAME : THANE
ASSESOR NAME : Mr. AMITAVABISWAS
SUBJECT : HOSPITALITY
YEAR : 2015 - 2016
I Am Using This Opportunity To Express My Gratitude To Everyone Who Supported Me
Throughout The Session. I Am Thankful For Their Aspiring Guidance, Invaluably
Constructive Criticism And Friendly Advise.
I Express My Warm Thanks To Mr. AMITAVA BISWAS For His Guidance And Support. I
Would Also Like To Thank FRANKFINN Institute Of Air Hostess Training For The Facility
Type Public company
Traded as BSE: 500850,NSE: INDHOTEL
Industry Hospitality andTourism
Headquarters Mumbai, Maharashtra, India
Key people MD & CEO
Rakesh Sarna, (1 September 2014 -
Product Hotels, Resorts, Palaces, Taj Air and Spa
Parent Tata Group
HISTORY & DEVELOPMENT OF
Indian Hotels Company Limited (IHCL), branded As Taj
Group, Is A Chain Of Hotels And Resorts Headquartered
At Oxford House In Mumbai, Which Was Incorporated By
The Founder Of The Tata Group , Jamsetji Tata, In The
This Company Is A Part Of The Tata Group, One Of
India's Largest Business Conglomerates.
In 1980, The Taj Group Took Its First Step Internationally
By Opening Its First Hotel Outside India.
During 1990s, The Taj Group Continued To Expand Its
Geographic And Market Coverage In India.
In 2000, The Taj Group Entered Into A Partnership With
The GVK Reddy Group.
In 2003, The Company Celebrated The Centenary Of
The Opening Of Its Flagship Hotel , The Taj Mahal
Palace & Tower, Mumbai.
In India, Taj Hotels Are Strategically Located To Offer The
Taj Experience In Business Hubs, Industrial Towns And
Metropolises, As Well As The Most Remote Pilgrimage
Centers, Historic And Natural Destinations.
As Of 2016, Taj Group Operates 108 Hotels Across India
And 17 Hotels In The UK, USA, AFRICA, MALDIVES,
MALAYSIA, BHUTAN, SRI LANKA AND THE MIDDLE
EAST, And Employed Over.
Taj Group Also Owns A Few Private Islands.
1903:- THE TAJ MAHAL PALACE
• There's more than one Taj Mahal in India. Glamorous Mumbai is
home to the Taj Mahal Palace, one of the best luxury hotels in
India, whose opulence challenges that of the original.
• Having hosted kings, presidents and rock stars for over a
century, it predates even the Gateway of India as a historic local
1970:-THE TAJ LAKE PALACE
Located in Udaipur, 'the Venice of the East,' the Taj Lake
Palace is steeped in the romantic history of princes and
Accessible via boat, the floating palace's cinematic qualities are
undeniable. So much so that it was used as Octopussy's lair in
the 1983 James Bond film.
1982:-TAJ MAHAL HOTEL
The Taj Mahal Hotel is a 5-star luxury hotel in Delhi, India.
Located in Luytens’s Delhi, towards the southwest of India
Gate, the 11 storey hotel is an example of Mughal architecture
in the city and is constructed out of
pink Dholpur sandstone and is set amidst gardens.
The hotel has 294 luxury rooms, including 27 deluxe suites.
2001:-TAJ EXOTICA RESORT AND SPA
Taj Exotica Resort and Spa is launched in Maldives, a first in
this chain of exclusive retreats.
Set on a landscaped private island, this high-end beach
resort is a 15-minute speedboat ride from the capital, Malé,
home to Ibrahim Nasir International Airport.
Luxurious villas have private decks, beach access and
2005:-The Taj Umaid Bhawan Palace
A hotel fit for kings, quite literally: the resplendent Taj Umaid
Bhawan was once the domain of the local Maharaja.
One of the world's largest private residences, the hotel has plenty
to see and do on-site…as well as a collection of vintage cars
available for chauffeured tours of Jodhpur.
Taj Safaris comprises a portfolio of four opulent yet eco-friendly
lodges that number among the best luxury hotels in India.
Situated in the most impressive national parks of
Madhya Pradesh - Pench, Panna, Kanha and Bandhavgarh -
each offers unparalleled opportunities to spot local flora and
2010:-TAJ FALAKNUMA PALACE
• 2,000 feet above Hyderabad and constructed in the shape of a
scorpion, the Taj Falaknuma Palace certainly isn't subtle.
• Within the hotel's 32-acre grounds, guests will find rarefied art
pieces, a library built to replicate Windsor Castle's, and 60
rooms that are the very picture of grandeur
HOSPITALITY BRANDS OF TAJ
Since the late 2000s, the Taj hotels' group started organising its hotels
into different brands, in a market segmentation strategy.
TAJ/TAJ LUXURY - The luxury brand is the erstwhile generic brand of the
Taj Hotels Resorts and Palaces. These hotels cover business destinations,
landmarks, palaces, resorts and forest destinations. Most of Taj's oldest
and most prestigious hotels have been retained under this brand.
TAJ EXOTICA - It is the resort and spa brand of Taj Hotels.
TAJ SAFARIS - The wildlife lodges amidst the Indian national parks
and national parks come under this brand label. The brand has
modelled on the concept of sustainable eco-tourism.
VIVANTA BY TAJ - Vivanta is a contemporary-luxury hotel brand.
The brand caters to an upscale market and is positioned a step
below the flagship Taj brand. Vivanta Hotels are found business and
vacation destinations as well.
The Gateway Hotels & Resorts - Gateway is a mid-
market brand, positioned below the Vivanta. It contains properties
in business and vacation destinations like Vivanta does. The
Gateway Hotel brand was created by Taj in its earlier market
segmentation effort and has been retained and expanded in the
current wave of brand-segmentation.
Taj Luxury Residences
Institute of Hotel Management, Aurangabad
IHCL has been operating the Institute of Hotel Management at
Aurangabad since 1993. The institute offers a four-year degree,
designed with the help of faculty from the hospitality background
with an affiliation to the University of Huddersfield in the United
It is the spa brand of the IHCL group and consists of the
spas at selected hotels of the IHCL group.
IHCL operates Taj Air, an air charter company.
It is a chain of luxury lifestyle stores located across India, in cities
such as Mumbai, Delhi, Kolkata, Bangalore, Hyderabad,
Chennai, and Goa, in select Taj Hotels. It is a boutique which
showcases and stocks artefacts, collectibles, apparels,
garments and accessories created by Indian craftsmen and
designers. It has been reviving of the traditional works of Indian
artisans since its inception.
Taj SATS Air Catering Ltd is the largest airline catering service in
South Asia, as a joint venture of IHCL with SATS.
The IHCL group also operates Taj Yachts and has two three
bedroom luxury yachts.
UP COMING PROJECT OF TAJ BY 2016
Number of Keys: 160
Expected Opening: September 2016
Hyatt Hotels Corporation is a Chicago-based
international owner, operator, and franchiser
of hotels, resorts, and vacation properties.
The Hyatt Corporation came into being upon
purchase of the Hyatt House, at Los Angeles
International Airport, on September 27, 1957.
In 2016, Fortune magazine listed Hyatt as the
47th-best U.S. company to work for.
Traded as NYSE: H
Headquarters Hyatt Center
Key people Thomas J. Pritzker
Mark S. Hoplamazian
(President and CEO)
Products Hotels, Resorts
Brands Park Hyatt , Residence Club
Grand Hyatt , Hyatt Regency
Hyatt Hotels , Andaz
Hyatt Centric , Unbound Collection
Hyatt Place , Hyatt House
Ziva , Zilara
Slogan We care for people so they can be their best.
1957:Hyatt Hotels Corporation has its start when Jay
Pritzker buys the Hyatt House motel at Los Angeles
1961:Pritzker has expanded Hyatt into a chain of six
1967:Company goes public and opens its first hotel with
an at rium tower lobby, the Hyatt Regency Atlanta.
1969:To expand the chain overseas, the Pritzker family
sets up a separate company called Hyatt International
Corporation, which opens its first hotel, the Hyatt Regency
1979:The Pritzker family takes the company private.
HISTORY & DEVELOPMENT
1980:The first Park Hyatt, the first Grand Hyatt, and the
fir st Hyatt resort open.
1981:Two skywalks collapse at the Kansas City Hyatt
Regency H otel, killing 114 people.
1987:Classic Residence by Hyatt is launched.
2000:A group led by the Pritzker family acquires U.S.
Franchi se Systems, Inc. (USFS).
2004:All of the Pritzkers' lodging operations, including
Hyatt Hotels, Hyatt International, and USFS, are
amalgamated under a new holding company, Global
2005:Global Hyatt acquires the AmeriSuites hotel chain,
which is later rebranded Hyatt Place.
1957:-HYATT HOUSE MOTEL
Hyatt Hotels Corporation has its start from the Hyatt
House motel at Los Angeles International Airport
1967:HYATT REGENCY ATLANTA
The Hyatt Regency Atlanta is a large business hotel located
on Peachtree Street in downtown Atlanta, Georgia.
Opened in 1967 as the Regency Hyatt House, John C.
The hotel instantly became one of the most recognized
buildings in Atlanta.
1980:-GRAND HYATT NEW YORK
The Grand Hyatt New York is a hotel located directly east of
the Grand Central Terminal in Midtown Manhattan, New York
It was originally built and opened on January 28, 1919, as The
In 1980, Donald Trump completely rebuilt and modernized the
building, as part of his first construction project in Manhattan.
2004:-GRAND HYATT MUMBAI
Grand Hyatt Mumbai is a luxury 5 star hotel located off
the Western Express Highway, Santacruz (East)
in Mumbai, India.
Designed by Chicago's Lohan Associates, Grand Hyatt
Mumbai was opened in 2004.
BRANDS OF HYATT
They are widely recognized world class brands have
consistently received top rankings, awards and accolades
for service and guest experience from independent
publications and surveys, including Condé Nast Traveler,
Travel + Leisure, Mobil and AAA.
Hyatt Regency hotels and resorts, located in leading
destinations worldwide, feature innovative guest room
designs, extensive meeting facilities and energizing
restaurants and bars—all to ensure that every guest
finds the right space to connect to whomever and
whatever matters most.
Hyatt Place hotels combine style with casual hospitality.
Featuring spacious guest rooms with the Cozy Corner, free
Wi-Fi, the 24/7 Gallery Menu, Coffee to Cocktails Bar, and
Kitchen Skillet breakfast with your stay.
Grand Hyatt hotels provide global travelers with luxurious
accommodations and spas, dramatic architecture, multiple
exceptional restaurants and bars, and state-of-the art
technology to create extraordinary moments in major gateway
cities and spectacular resort locations.
Hyatt Centric hotels provide authentic local experiences for the
savvy traveler who enjoys exploring the destination.
These full-service hotels deliver a friendly, cosmopolitan vibe at the
heart of exciting locations and resort areas around the world.
Hyatt Centric hotels are designed to feel intimate, with eclectic
touches, a local bar and restaurant and knowledgeable staff.
Andaz properties reflect the unique personality of each
locale, and are dedicated to creating inspiring and
vibrant living spaces where travelers can indulge in their
own personal sense of comfort and style with attentive
and unscripted service.
Hyatt House hotels offer upscale home comfort for
extended stay guests. Featuring residentially inspired
suites with real kitchens and living rooms, free Wi-Fi and
Morning Spread breakfast including omelet bar with your
Guest Market and Laundry.
Park Hyatt hotels are located in city-centre and select resort
locations designed for the discerning traveler seeking
individualized experiences, beautifully designed
furnishings, gourmet dining, exceptional spas, while also
providing luxurious event and meeting facilities and the
latest business amenities.
For business and leisure travelers, HYATT hotels offer a
charming environment and easy access to the destination.
Guests enjoy personalized service and modern comfort in
rooms and locally inspired restaurant/bars. Event facilities
are perfect for small weddings and business meetings.
HYATT ZILARA AND HYATT ZIVA
Hyatt Zilara, adult only all inclusive resorts, and Hyatt
Ziva al inclusive resorts, create experiences where
anything is possible, because everything guests need is
included: luxury accommodations, authentic dining
options, world-class entertainment and locally inspired
•OUR PURPOSE, GOAL AND VALUES
TO CARE FOR PEOPLE SO THEY CAN BE THEIR BEST.
TO BECOME THE MOST PREFERRED HOSPITALITY
BRAND—LOVED AND RESPECTED BY COLLEAGUES,
GUESTS, OWNERS, OPERATORS, COMMUNITY MEMBERS
RESPECT, INTEGRITY, HUMILITY, EMPATHY, CREATIVITY
AND FUN ARE OUR SHARED CORE VALUES.
HYATT ANNOUNCES PLANS FOR A HYATT REGENCY
HOTEL IN SYDNEY
CHICAGO (June 9, 2016) – Hyatt Hotels Corporation
(NYSE: H) announced today that a Hyatt affiliate has entered into
a management agreement with a M&L Hospitality affiliate for a
Hyatt Regency hotel in Sydney, Australia. The hotel, located at
161 Sussex Street and previously part of the Four Points by
Sheraton brand, will be Rebranded to Hyatt Regency Sydney at
midnight on November 30, 2016, marking the Hyatt Regency
brand’s return to Sydney.
HYATT REGENCY SHANGHAI, WUJIAOCHANG
OPENS IN EAST CHINA
CHICAGO--(JUNE 7,2016)-- Hyatt Regency Shanghai,
Wujiaochang opens in Wujiaochang, a thriving
business, innovation and university district in Shanghai,
DISCOVERING CLASSIC SPANISH CULTURE IN THE
NEW PARK HYATT MALLORCA
Coming soon to the beautiful island of Mallorca, an island in the
Mediterranean Sea off the coast of Eastern Spain, Park Hyatt
welcomes its newest 5-star property.
Located in Canyamel .
Expected to opening late 2016.
HOTEL TAJ HYATT
YEAR BUILT IN 1903 BUILT IN 1957
NO. OF HOTELS 108 652 IN 53 COUNTRIES
TIME SHARE TAJ DON’T PROVIDE
CLUB ARE TIME
INFLIGHT SERVICE TAJ PROVIDE IN
CONCLUSION : DIFFERENCE
NAIC :721110 Hotels (Except Casino) and Motels; 721120 Casino Hotels
•OFFICAL SITE OFTAJ AND HYATT