1. KHALED BIN SAYED
301- Al Qasimia; Sharjah.
Mobile:-+917-50-2378236/+971-56-6810291
Email: - khaled.sayeed@gmail.com
Visa Status: - Employment Visa (Dubai),
Languages: English/Hindi/Urdu/Telegu
Nationality: Indian
Branch Incharge GSA, ASU and getmytrip.ae
PROFESSIONAL SYNOPSIS
 Highly talented Middle Management Professional with over 15 years of
comprehensive experience in implementing strategic sales, marketing &
business development plans for leading companies from TRAVEL INDUSTRY in
UAE / INDIA.
 Proactive; consistently identifying areas for improvement and re-aligning
strategies and operations to meet organization goals. Recognized as a top
performer consistently achieving annual sales / financial goals. A proven
performer who moves from vision and strategy to implementation and follow-
through. Strategic planner skilled at both short - and long-term goal setting.
 Combines passion for sales, marketing, business development with
commitment to contributing to an organization’s bottom line.
 Leader with strong organizational skills, and the ability to work effectively
under pressure and stress.
 Identify problems/ needs and initiate effective solutions.
 Excellent knowledge of itinerary planning, hotel reservations, tour
operation management, supplier’s relationship development and
management.
 Effective communication/interpersonal skills and a team player; interact
positively with a wide range of people, and establish relationships based on
respect. Reputation for customer service orientation and resourcefulness.
Seeking a challenging position in a reputed organization in which successful
Travel & tourism industry experience, professional, specialized training, and
documented history accomplishments will be of value.
 Holding 10years valid UAE driving license.
 Present Designation: Branch Incharge with ALFUTTAIM TRAVEL. Dubai.

2. PROFESSIONAL TRAINING COURSES:
 Certified for Travel & Tourism Foundation (IATA/UFTAA.-2002) from Montreal,
Canada.
 Diploma in JAPAN AIRLINES Basic/Fares/Re Issue/EMD London.
 Diploma in GALILEO Basic / Fares /Re Issue. Abu Dhabi.
 Diploma in SABRE Basic / Fare / Re Issue. Abu Dhabi.
 Diploma in KENYA AIRWAYS ALTEA RESERVATIONS SYSTEM Dubai.
 Diploma in MALAYSIAN AIRLINE RESERVATIONS SYSTEM (MAS) Dubai.
 AMADEUS BASIC FUNCTIONALITY COURSE (With Distinction) Abu Dhabi.
 AMADEUS CENTRAL TICKETING COURSE (With Distinction) Abu Dhabi.
 (With Automated Refund and Electronic Ticketing)
 AMADEUS ADVANCED COURSE Dubai.
 Basic functionality, Ticketing, Reissue, Hotels, Cars and Customer Profiles.
 ACADEMIC EDUCATION:
 Secondary School Certificate Mar 1995.
PROFESSIONAL EXPERIENCE & ACCOMPLISTMENTS :
1) AL-FUTTAIM TRAVEL.
Dubai, U.A.E.
Designation : Branch Incharge (Dubai)
Period of work : 26th
Jun. 2010 to till date
Job profile:
Branch Incharge Dubai.
GSA, ASU and GETMYTRIP.AE (Agent Support Unit).
 Joined the company in the year 2010 as a GSA Senior Counter Sale Agent.
 Handling corporate clients and walk-in passengers cater the entire requirement
like reservation and ticketing, corporate deals, group fares, Visas hotels, car
hire, holiday packages, Marhaba services and travel insurance etc.
 V MPD/ Manual Fare Calculations / RTW Fares / Reissues.
 Co-ordination with the airline offices on regular basis.
 Costing, Direct Selling of tour packages and Coordinating with overseas
Suppliers, and all other Inbound and outbound tour operational.
 Smooth handling of CIP, VIP and group traffics like family holiday packages.
 Interfacing with 29 Sub Travel Agent regarding issuing tickets, advising Fares,
Queries and associated information.
 Cater the entire requirement like reservation and ticketing, corporate deals,
group fares, Visas hotels, car hire, holiday packages, Marhaba services and
travel insurance etc.
 Monitoring Credit limits of each Sub travel agent against the amount for tickets
issued.
 Had 24hours Amadeus, Galileo and Sabre GDS system installed by company at
home for urgent sub travel agent and corporate service.
GSA. Japan Airlines, Brussels Airlines and Jazeera Airways Sales officer incharge.

3.  Interfacing with Travel Agent regarding Fares, Queries and Associated
information.
 Co-ordinate with the Head Office for seat confirmations to ensure maximum
revenue uplift.
 Smooth handling of CIP, VIP, UM and groups
 Issuing JAPAN RAIL PASSES (JR pass).
 Providing all form of assistance required by travel agencies in order to enhance
their revenue generation and achieve the target.
 Handling and investigating complaints, concern, problems faced by travel
agencies.
2) Al RAIS TRAVEL.
o Abu Dhabi Branch, U.A.E.
Designation : Counter Supervisor
Period of work : 21st Jan. 2006 to 15th
May. 2010
Job profile:
BSP AIRLINE:
 Vast knowledge of all MAJOR corporate in Abu Dhabi market.
 Supervising 04 staff under counter.
 Negotiating with Airlines for Corporate BSP deals as per corporate revenue.
 Monitoring Credit limits of each corporate and travel agents against the amount
for tickets issued.
 Business and Leisure Travel.
 Expertise BSP Ticketing on AMADEUS / GALILEO / SABRE.
 Travel Insurance for walk in and business travelers.
 Maintaining corporate and Walk-in client travel profiles i.e. FTQVs; Limo
address; Seating plans.
 Meet and assist/ Marhaba services/ Visa arrangements.
 Car rentals worldwide.
 Holiday packages / Hotel bookings for walk in and corporate business travelers.
 Costing, Direct Selling of tour packages and Coordinating with overseas
Suppliers, and all other Inbound and outbound tour operational.
 Kenya Airways and Malaysian airline GSA, Abu-Dhabi.
 Interfacing with Travel Agent regarding Fares, Queries and Associated
information.
 Monitor booked load and wait list of future flights.
 Co-ordinate with the Head Office for seat confirmations to ensure maximum
revenue uplift.
 Processing of Refunds.
 Handling all Other GSA`s ED, RQ, JU, PW and CZ.

4. 3) MACH TRAVEL Pvt.ltd.
(IATA & TAAI MEMBER)
Designation : International Counter Executive
Period of work : Dec. 2002 to Oct. 2005
Job profile:
 Joined the company in the year 2002 as an International Counter
Executive.
 Responsible for making International Reservations, Issuing Tickets,
advising fares to the corporate clients and walk-in passengers, fare
calculations, best possible routings according to the need of passengers.
Visiting corporate clients for explanation of fares routings.
 Co-ordination with the airline offices on regular basis.
 Looking after the day-to-day operations.
4) MODEL TRAVELS Pvt. Ltd.,
(IATA & TAAI MEMBER)
Designation : International Counter Executive
Period of work : May 1998 to Dec 2002.
Job Profile:
 Joined the company in the year 1999 as an International Counter Executive.
 Responsible for making International and Domestic Reservations, Issuing
Tickets, dealing with Corporate Customers and Passengers, International Fare
calculations, best possible routings according to the need of passengers.
 Co-ordination with the airline offices on regular basis.
 Looking after day-to-day operations.
COMPUTER RESERVATIONS SYSTEM (CRS) AND ONLINE SYSTEM:
 JAPAN AIRLINES RESERVATION SYSTEM AXESS.
 SN BRUSSELS AIRLINES RESERVATION SYSTEM.
 JAZEERA AIRWAYS CITRIX RESERVATION SYSTEM.
 KENYA AIRWAYS ALTEA RESERVATIONS SYSTEM.
 MALAYSIAN AIRLINE RESERVATIONS SYSTEM (MAS).
 GALILEO RESERVATIONS AND AUTOTICKETING.
 AMADEUS BASIC FUNCTIONALITY COURSE (With Distinction)
 AMADEUS CENTRAL TICKETING COURSE (With Distinction)
 (With Automated Refund and Electronic Ticketing)
 SABER RESERVATION AND AUTOTICKETING.
 GTA, HOTELSBED, ALSHAMEL AND LAWAND TOURISM ONLINE HOTEL RESERVATION.
 EMIRATES HOLIDAYS PRODUCT.
 AXA AND ARAB ORIENT ONLINE TRAVEL INSURANCE.
 ONLINE LOW COST CARRIERS RESERVATION.
 MARHABA ONLINE SERVICE
CORE COMPETENCIES:
- Sales Activities for GSA and Corporate - People & Performance Management
- Customer Service Management - Profit Building and Sales Growth
- Negotiation Skills - Key Account Management

5. - Relationship Management - Promotional Campaign Management
Participated in the following Training Programs:
 Fare Rules and Customer Service Training conducted by Emirates Airlines,
British Airways, Qatar Airways, Qantas Airways, Etihad Airways and
Singapore Airlines.
ACHIEVEMENTS:
 Exceptional effort award from H.R Director.
 -Can be produced on request.
Given an opportunity to serve your organization, I will work towards
progress and success of your organization.