1. Angela E. Holloway
8000 Tuxford Lane Jacksonville, Florida 32244 (904) 955-1801 angelaeh@comcast.net
Customer focused, dedicated Human Recourses Specialist with over eighteen years of experience delivering excellence
in Payroll, Benefits, HR, Recruiting, Report Management, Organizational Management, Administrating leave of
absences and Performance Management. Accustom to identifying issues, resolving complex problems and providing
accurate client-driven results.
PROFESSIONAL EXPERIENCE
NGA HUMAN RESOURCES, JACKSONVILLE, FL 1996 - Present
• Provide Human Resource services to Fortune 500 companies and large State entities.
ORGANIZATION MANAGER 2013 – Present
Provide on-going support to the State of Florida
Manage and process Personnel Administration and Organizational Management cases related to actions and
movements of over 270,000 employees and retirees
Service as a liaison for the 43 state agencies and the 28 community and state colleges for payroll, benefits,
compensation, and time and attendance teams.
Investigate cases and resolve the intricate and interwoven issues
Provide root cause analysis to the State of Florida
Develop and maintain Method and Procedure documents for service center representatives
Support implementation of system enhancements projects
Execute system queries to expedited results for User Acceptance Testing
Analyze and report issues from Payroll error report for bi-weekly, monthly, and supplemental payroll runs
RECRUITING AND STAFFING MANAGER 2008 – 2013
Develop and execute successful processes to obtain error free job posting to the internet
Ensure compliance to state regulated mandates for Veterans’ preference
Provide inquiry support for prescreening questions
REPORTS ANALYST 2007- 2008
Evaluate data to create trend analysis
Configure and summarize data via crystal reports for monthly client presentations
Execute ad hoc reports for internal and external clients
TEAM LEADER 2001 – 2007
Measure and track all input into the service center i.e. calls, e-mails, faxes, mail, chats
Developed over fifty service center specialist in areas of benefits, payroll, HR and staffing
SENIOR SUPPORT LEADER 2000 – 2001
Managed and assigned client escalations
Single point of contact for all client escalations
PAYROLL AND BENEFITS CASEWORKER 1997 - 2000
Resolve employee/client discrepancies in paychecks due to HR data
Third party vendor liaison
SERVICE CENTER SPECIALIST 1996 - 1997
Provide benefit choice enrollment support for employee and retirees
Provide instruction for employee and manager self-service enrollment
2. Angela E. Holloway
8000 Tuxford Lane Jacksonville, Florida 32244 (904) 955-1801 angelaeh@comcast.net
EDUCATION
University of Phoenix — Jacksonville, FL June 2014
Bachelor of Science Degree in Psychology
University of Phoenix — Jacksonville, FL June 2012
Associate of Art with a focus on Business Management and Human Resources
Truth Bible College — Jacksonville, FL June 2008
Associate of Biblical Studies
Concorde Career College — Jacksonville, FL March 1992
Medical Assistant Degree