25 May 2018 – IMC (Individual assignment)Pg 127; Roy Morgan Valu.docxtamicawaysmith
25 May 2018 – IMC (Individual assignment)
Pg 127; Roy Morgan Values Segment (choose 1 of the remaining 7).
Do not use:
· Basic needs
· Fairer Deal
· Traditional family life
*Refer to Chapter 8 and reference the textbook
1. We use objectives to evaluate the effectiveness of the ad
2.
3.
Session 3
Segmenting Consumers
· Demographics
· Values / Lifestyles
· Geodemographics
Behavioural tarageting
· Traditionally used after a product launch, segments are based on buying behaviour.
· Brand usage
· Product category usage
· Level of product usage (number of times the product was purchased)
· Newer digital methods include:
· Tracking visitors’ online selection such as:
· Pages visited
· Length of time spent on a page
· Searches performed
Ethical principles of segmenting markets
· Ethical dilemmas include
· Targeting the vulnerable, such as, the young, sick and cognitively impaired
· ‘Conditional branding’
· By making consumers aware of benign medical conditions and profited from the concern they raise among consumers
Brand Positioning
· A clear positioning statement is essential to developing marketing communications strategies.
· Positioning strategies provide for:
· Who the target market is
· What marketing should say about the brand
· What media should be used to reach the target market
Brand Loyalty
· Highest tier of the hierarchy of effects model
· No guarantee that consumers will move to this level
· Create a preference for the brand; reduce a consumer’s brand switch
Practical Budgeting Methods
· Percentage of sales budgeting
· Check and collate sales figure and determine a percentage
· Competitive parity method
· Based the budget on competitor’s spending
· The objective-and-task method
· Affordability method
Concepts and Theories (Apply to number 3)
1. TOMA (Top of mind awareness)
2. ELM (elaboration likelihood model)
3. CPM (cognitive)
4. HEM (hedonic)
5. Functional needs
6. Symbolic needs
7. Experiential needs
8. Liking
9. Credibility
10. Celebrity endorsement
i. TEARS model (used to evaluate the appropriateness of getting this particular celebrity)
11. Informing
i. Introduction stage for PLC: introduction of new product
12. Persuading
i. Growth, majority and decline stage
ii. Persuade using price discount
iii. Many other factors
13. Reminding
i. Majority stage of the PLC – product already very established
ii. Act as a deterrent to other entries
14. Adding value
i. Further convince our customers
ii. Differentiate from competitors
15. Assisting other company efforts
16. Basic Needs
17. Safety Needs
18. Social Needs
19. Ego Needs
20. Self-Actualization
21. Hierarchy-of-effects
i. Similar to TOMA
ii. Unawareness – Awareness – Expectations – Trial – Beliefs/Attitude – Belief reinforcement / Attitude reinforcement – Brand Loyalty
22. Communication process model
23. Noise (applicable to weakness at point 3 only)
24. Laddering Process
i. The interviewer first determines what attributes about the product category are important and then ...
This is the downloadable version of Scroll 1 of the best-selling book, Greatest Salesman in the World by Og Mandino. You can download this and save on your phone or on your computer to make developing the first habit easier.
Z means start with the outcome
Y are your reasons why
X are the how, what, when and who
https://bongdeungria.com/zyx-vs-abc-vs-mbo-marketing/
More info at
More Related Content
Similar to Learning by Coaching for Marketing Concept Mastery 2013
25 May 2018 – IMC (Individual assignment)Pg 127; Roy Morgan Valu.docxtamicawaysmith
25 May 2018 – IMC (Individual assignment)
Pg 127; Roy Morgan Values Segment (choose 1 of the remaining 7).
Do not use:
· Basic needs
· Fairer Deal
· Traditional family life
*Refer to Chapter 8 and reference the textbook
1. We use objectives to evaluate the effectiveness of the ad
2.
3.
Session 3
Segmenting Consumers
· Demographics
· Values / Lifestyles
· Geodemographics
Behavioural tarageting
· Traditionally used after a product launch, segments are based on buying behaviour.
· Brand usage
· Product category usage
· Level of product usage (number of times the product was purchased)
· Newer digital methods include:
· Tracking visitors’ online selection such as:
· Pages visited
· Length of time spent on a page
· Searches performed
Ethical principles of segmenting markets
· Ethical dilemmas include
· Targeting the vulnerable, such as, the young, sick and cognitively impaired
· ‘Conditional branding’
· By making consumers aware of benign medical conditions and profited from the concern they raise among consumers
Brand Positioning
· A clear positioning statement is essential to developing marketing communications strategies.
· Positioning strategies provide for:
· Who the target market is
· What marketing should say about the brand
· What media should be used to reach the target market
Brand Loyalty
· Highest tier of the hierarchy of effects model
· No guarantee that consumers will move to this level
· Create a preference for the brand; reduce a consumer’s brand switch
Practical Budgeting Methods
· Percentage of sales budgeting
· Check and collate sales figure and determine a percentage
· Competitive parity method
· Based the budget on competitor’s spending
· The objective-and-task method
· Affordability method
Concepts and Theories (Apply to number 3)
1. TOMA (Top of mind awareness)
2. ELM (elaboration likelihood model)
3. CPM (cognitive)
4. HEM (hedonic)
5. Functional needs
6. Symbolic needs
7. Experiential needs
8. Liking
9. Credibility
10. Celebrity endorsement
i. TEARS model (used to evaluate the appropriateness of getting this particular celebrity)
11. Informing
i. Introduction stage for PLC: introduction of new product
12. Persuading
i. Growth, majority and decline stage
ii. Persuade using price discount
iii. Many other factors
13. Reminding
i. Majority stage of the PLC – product already very established
ii. Act as a deterrent to other entries
14. Adding value
i. Further convince our customers
ii. Differentiate from competitors
15. Assisting other company efforts
16. Basic Needs
17. Safety Needs
18. Social Needs
19. Ego Needs
20. Self-Actualization
21. Hierarchy-of-effects
i. Similar to TOMA
ii. Unawareness – Awareness – Expectations – Trial – Beliefs/Attitude – Belief reinforcement / Attitude reinforcement – Brand Loyalty
22. Communication process model
23. Noise (applicable to weakness at point 3 only)
24. Laddering Process
i. The interviewer first determines what attributes about the product category are important and then ...
This is the downloadable version of Scroll 1 of the best-selling book, Greatest Salesman in the World by Og Mandino. You can download this and save on your phone or on your computer to make developing the first habit easier.
Z means start with the outcome
Y are your reasons why
X are the how, what, when and who
https://bongdeungria.com/zyx-vs-abc-vs-mbo-marketing/
More info at
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Marketing 4.0 is Human-Centric Marketing (referred to as Marketing 3.0) that has been disrupted and improved by technology, globalization and social responsibility.
Watch the marketing evolution here...
https://youtu.be/hNWw-Co-ZAI
Not all marketing classes are equal.
Why choose Hypermarketing Class under VCoach Bong De Ungria?
To earn a High Performance Highly Personal Hyperlinked Excellent Experience!
https://bongdeungria.com/why-hypermarketing-class-in-23-seconds/
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Videos are worth a thousand pictures.
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https://bongdeungria.com/who-you-a-digital-intro/
https://bongdeungria.com/marketing-plans-101-simplified-templates-that-work/
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Marketing works only if the concepts are remembered beyond the classroom. How do you remember? With Visual Session Certificates that combine emotion, ideas, and the world's most important picture- that of the participant. By doing this, learning and retention extend far beyond the classroom.
https://bongdeungria.com/making-marketing-memorable-using-visual-session-certificates/
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COSLA = Concept Synthesis and Local Application
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https://bongdeungria.wordpress.com/2017/10/03/01-defining-marketing-for-the-21st-century/
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Learning by Coaching for Marketing Concept Mastery 2013
1. LEARNING by
COACHING
Become a better student
by thinking like a
Vcoach marketing
professor
Prof. Remigio Joseph A. De Ungria Jr., MBA
Ateneo Graduate School of Business
Feb. 2013 edition
2. Overview
6 Steps to Learning Excellence
1. Appreciate Why
2. Learn How
3. See “What” Samples
4. Avoid “What Not” Samples
5. Learn by Doing
6. A Sample Midterm Exam (v52)
3. Overview
6 Steps to Learning Excellence
1. Appreciate Why
2. Learn How
3. See “What” Samples
4. Avoid “What Not” Samples
5. Learn by Doing
6. A Sample Midterm Exam (v52)
4. Why?
Objective is enhanced learning!
1. Leverage value of marketing concepts
2. Review for concept test
3. Enhance marketing mastery
4. Score well in midterm/ finals
5. Promote your blog (drive traffic to your
blog)
5. Overview
6 Steps to Learning Excellence
1. Appreciate Why
2. Learn How
3. See “What” Samples
4. Avoid “What Not” Samples
5. Learn by Doing
6. A Sample Midterm Exam (v52)
6. How?
Use class resources
1. Leverage marketing concepts
Each student is assigned a chapter to specialize in
Using Kotler slide concepts in Dropbox shared folder
2. Download template and follow instructions
http://www.slideshare.net/josephdeungria/hm-
downloadable-template-for-10-multiple-type-
questions
3. Create 5 sets of questions, concepts, & answers using the
Kotler slides as concept source.
4. Send via email to vcoach.serves@gmail.com
5. Upload the file to the shared dropbox folder.
6. Embed in your blog.
7. What?
Create 5 to 10 questions
Use 4 types to make questions
1. Fill in the Blanks
2. Statements are true except
3. Which statement is true
4. Application or example based
Example must be local, relevant, recent,
generally known
8. 1. Marketing is meeting ___
profitably. (use AGSB class definition not Kotler’s)
Type 1:
A. Needs Fill in the
Blank question
B. Wants
C. Demands
D. Needs, Wants or Demands
E. Stated and Unstated Needs
9. 2. Services have
characteristics except
Type 2:
A. Variability “Except”
question
B. Perishability
C. Measurability
D. Intangibility
E. Separability
10. 3. Which of the following is
true?
A. Direct marketing is a form of mass communication
B. Word of mouth is 1 of 7 modes of communication
C. Advertising is a direct communication method
D. Promotions is equally important for consumer and
industrial goods
E. Public Relations is better if it results in a product
sale.
Type 3:
“Which is true’ or
“Which is false’
format
11. 4. Doctors seeing patients
is an example of
Type 4: Questions that are
A. Pure product application or example based (local,
recent, common, interesting
B. Pure service
C. Hybrid of product and service
D. Intangible Product
E. Tangible Service
12. What?
Great questions teach!
Create 5 questions:
1. Using a concept slide used in Kotler
powerpoint
2. Relevant & interesting
3. Have 5 answer choices that may all be
“possible answers”
4. When answered, provides a learning
experience
13. Overview
6 Steps to Learning Excellence
1. Appreciate Why
2. Learn How
3. See “What” Samples
4. Avoid “What Not” Samples
5. Learn by Doing
6. A Sample Midterm Exam (v52)
14. The following slide is the original
concept slide used in the Kotler
hand-out.
16. Assignment to Hyper2 student
The 4 slides that follow are the required output
from the students for 1 concept
1. Question with 5 choices
2. Concept (use the original Kotler slide)
3. Concept (modify the slide using 21 steps to
effective presentation as guide)
4. Answer (still showing 5 choices)
Minimum of 5 sets of questions per chapter for
each student
17. Overview
6 Steps to Learning Excellence
1. Appreciate Why
2. Learn How
3. See “What” Samples
1 Set of Question, Concept & Answer
18. 1. Growth using new products to new
markets is called a/an __________
strategy
a. Expansion
b. Globalization
c. New Product and Market development
d. Diversification
e. Integration
19. Original slide from Kotler
Ch.2 Developing Strategies and Plans
Hyper2
student- You
can just do
this! (Use
original
slide)
20. How to Increase Sales?
4 Growth Strategies using
Products & Markets
Ansoff’s Product Market Expansion Grid
Current Markets New Markets
Current Products Market Penetration Market Development
New Products Product Development Diversification
Hyper2 student- You can really excel by applying the 21 secrets to effective
presentation to the original Kotler concept slide. This is an example. However,
depending on Vcoach instructions, doing an improved slide like this may be optional.
21. 1. Growth using new products to new
markets is called a/an __________
strategy
a. Expansion
b. Globalization
c. New Product and Market development
d. Diversification
e. Integration
22. Overview
6 Steps to Learning Excellence
1. Appreciate Why
2. Learn How
3. See “What” Samples
4. Avoid Bad Questions
5. Learn by Doing
6. A Sample Midterm Exam (v52)
23. 1. Marketing is meeting ___
profitably. (use AGSB class definition)
A. Choices
B. Everything
C. Demands
D. Competition Too Easy since
some choices
E. Customers
are obviously
wrong
24. 2. Services have
characteristics except
A. Variability
B. Perishability
C. Differentiation
D. Intangibility Too Easy since
choice “C” is of
E. Separability
a different form
25. 4. The J’ D Vre in Timbuktu
provides a
A. Pure product
B. Pure service
C. Hybrid of product and service
D. Intangible Product Too Hard since
E. Tangible Service J’ D Vre is not a
common, local
example
26. Overview
6 Steps to Learning Excellence
1. Appreciate Why
2. Learn How
3. See “What” Samples
4. Avoid Bad Questions
5. Learn by Doing
6. A Sample Midterm Exam (v52)
27. Learn by doing!
What to do starting year 2013?
1. Read the powerpoint of your assigned
Chapter at least 3 times (in Dropbox folder)
2. Output 1: Save the powerpoint in the
Dropbox folder as a new file but retain only the
slides which you think are most important to
remember
Format for Filename of Output 1: B Ch xx, Ch name, Student name
Sample for renamed Ch 2:
B Ch2 Developing Marketing Strategies and Plans, Juan de la Cruz
28. Learn by doing!
What to do starting year 2013?
Output 2:
For 1 concept slide, student must submit
1. Question with 5 choices
2. Concept (use the original Kotler slide)
3. Concept (modify the slide using 21 steps to
effective presentation as guide)
4. Answer (still showing 5 choices)
Required: minimum of 5 sets of questions per
chapter for each student
29. Overview
6 Steps to Learning Excellence
1. Appreciate Why
2. Learn How
3. See “What” Samples
4. Avoid Bad Questions
5. Learn by Doing
6. A Sample Midterm Exam (v52)
30. Note on the v52 exam
What’s different vs. 2013?
1. The original Kotler slide was not
shared with the students.
2. The original Kotler slide was not
included in Output 2
3. Students were instructed to use
multiple slides to explain the concept
31. LEARNING by
COACHING
Sample Midterm Exam
for Marketing Management
from Questions submitted by
v50 students
Prof. Remigio Joseph A. De Ungria Jr., MBA
Ateneo Graduate School of Business
32. Vcoach note:
Watch & learn…
This midterm exam was actually used for Marketing
class v52.
Each student was required to submit 10 sets of
questions, concepts, concept explanations & answers
for his assigned chapter.
Some questions in v52 might be used for future
midterm exams
33. Vcoach note:
Don’t reinvent the wheel
Sample midterm exam for v52 is consolidated from
emailed submissions of 30 students
Some students did not follow the formats.
Result: integration was not seamless; formats did not
match in final copy.
Action for future classes: Strictly use the format of
the downloadable template. Also follow the 7 x 7
principle discussed in the 21 steps to Powerful
Presentations
34. TOP 10 Learning Questions for
Chapter 4: Conducting Marketing
Research and Forecasting Demand
Melanie Dianne Chua
September 23, 2010
35. 2. Potential market, available market,
target market, and penetrated market are
measures of _________.
A. Market demand
B. Market supply
C. Market group
D. Market size
E. None of the above
36. The Measures of Market Demand
Potential Available
Market Market
Target Penetrated
Market Market
37. Market Demand
MARKET DEMAND is the total volume
bought by a defined customer group in
a defined geographical area in a defined
time period in a defined marketing
environment under a defined marketing
program
38. Market Demand
Potential Market- set of consumers who
express an interest
Available Market - potential plus income
and access
Target Market– market the firm decides
to pursue
Penetrated Market- consumers who are
buying product
39. 2. Potential market, available market,
target market, and penetrated market are
measures of _________.
A. Market demand
B. Market supply
C. Market group
D. Market size
E. None of the above
40. 8. Why should the following question
not be included in a questionnaire?
What is your income?
A. It is not free of bias.
B. It uses jargon.
C. It is ambiguous.
D. It is not simple.
E. None of the above.
41. TOP 10 Learning Questions for
Chapter 5 Creating Customer
Value, Satisfaction, and
Loyalty
Situmorang
September 23, 20101
www.berlysitumorang.blogspot.com
42. 1. The perceived bundle of costs customers expect to
incur in evaluating, obtaining, using, and
disposing of the given market offering, including
monetary, time, energy, and psychic
costs is called the________.
A. Perceived usefulness
B. Perceived Cost
C. Total Customer Cost
D. Total Perceived Cost
E. Perceived Customer Price
www.berlysitumorang.blogspot.com
43. Total Customer Cost
Total customer cost The perceived bundle of costs customers
expect to incur in evaluating, obtaining,
using, and disposing of the given market
Monetary cost offering, including monetary, time, energy,
and psychological costs.
Time cost
Energy cost
Psychological cost
www.berlysitumorang.blogspot.com
44. 1. The perceived bundle of costs customers expect to
incur in evaluating, obtaining, using, and
disposing of the given market offering, including
monetary, time, energy, and psychic
costs is called the________.
A. Perceived usefulness
B. Failure avoidance rate
C. Total Customer Cost
D. Customer perceived value
E. Competitors market share rate
www.berlysitumorang.blogspot.com
45. 2. Customer perceived value is the difference
between the prospective customer’s evaluation of all
the
_______and all the ______ of an offering and the
perceived alternatives
A. Benefit & Cost
B. Price & Cost
C. Profit & Benefit
D. Benefit & Price
E. Profit & Cost
www.berlysitumorang.blogspot.com
46. Determinants of
Customer Perceived Value
Total customer benefit Total customer cost
Product benefit Monetary cost
Services benefit Time cost
Personal benefit Energy cost
Image benefit Psychological cost
www.berlysitumorang.blogspot.com
47. 2. Customer perceived value is the difference
between the prospective customer’s evaluation of all
the
_______and all the ______ of an offering and the
perceived alternatives
A. Benefit & Cost
B. Price & Cost
C. Profit & Benefit
D. Benefit & Price
E. Profit & Cost
www.berlysitumorang.blogspot.com
47
49. While reading a newspaper, Wendy a frequent traveller
noticed the Cebu Pacific zero-fare ad, but never noticed the
free trial session ad of Marie France. This is an example of:
a. Selective Attention
b. Selective Distortion
c. Selective Retention
d. Selective Awareness
e. None of the above
49
50. Perception
Selective Attention
people exposed to a tremendous amount of stimuli tends to
screen it out.
Selective Distortion
tendency to twist information into personal meanings and
interpret information in a way that will fit perceptions.
Selective Retention
people will retain information that supports their attitudes and
beliefs.
51. Problem recognition is the 1st stage of the consumer
buying process. Below is the rest of the process except:
a. Information search
b. Alternative evaluation
c. Purchase decision
d. Purchase evaluation
e. Post-purchase behavior
51
52. Consumer Buying Process
1. Problem recognition
2. Information search
3. Evaluation of alternatives
4. Purchase decision
5. Post-purchase behavior
53. Problem recognition is the 1st stage of the consumer
buying process. Below is the rest of the process except:
a. Information search
b. Alternative evaluation
c. Purchase decision
d. Purchase evaluation
e. Post purchase behavior (originally, this
was not included as a choice; added
this to make it 5 choices)
53
54. TOP 10 Learning Questions for
Chapter 6
Analyzing Consumer Markets
Grace Sumera
24 September 2010
55. 3. The following are major information
sources to which consumers turn to
EXCEPT
A. Experiential
B. Commercial
C. Public
D. External
E. Personal
57. Major Information Sources
Personal • Family, friends, neighbors
Sources • Most influential source of information
Commercial • Advertising, Sales people
Sources • Most prevalent source of information
Public • Mass media
Sources • Consumer rating groups
Experiential • Handling, examining & using the
Sources product or service
58. 3. The following are major information
sources to which consumers turn to
EXCEPT
A. Experiential
B. Commercial
C. Public
D. External
E. Personal
59. 4. Buyer’s decisions are influenced by
personal characteristics EXCEPT
A. Nationality
B. Age & Stage in the Life Cycle
C. Occupation & Economic Circumstances
D. Personality
E. Lifestyle
60. Personal Factors
Age
Life cycle Self-
stage concept
Lifestyle
Occupation
Wealth Values
Personality
61. Nationality is a Cultural
Factor!
S
U
Nationalities
B
C
U Religions
L
T Racial groups
U
R Geographic regions
E
S
62. 4. Buyer’s decisions are influenced by
personal characteristics EXCEPT
A. Nationality
B. Age & Stage in the Life Cycle
C. Occupation & Economic Circumstances
D. Personality
E. Lifestyle
63. 9. A Filipina who recently postponed
her trip to HK was influenced by this
type of risk
A. Psychological Risk
B. Physical Risk
C. Financial Risk
D. Social Risk
E. All of the above
64. Perceived Risks
A consumer’s decision
to modify, postpone, Functional
or avoid a purchase is Time
heavily influenced by
perceived risks.
Psychological Physical
Social Financial
65. Perceived Risks
Due to the recent hostage incident, Filipinos may cancel their
trip to HK because of perceived risks:
1. Functional Risk – the product may not perform up to
expectations
2. Physical Risk – the product poses a threat to the physical well-
being of the user/others
3. Financial Risk – the product is not worth the price paid
4. Social Risk – the product results in embarrassment from others
5. Psychological Risk – the product affects the mental well-being
of the user
6. Time Risk – wasted time in finding a new product in case of
product failure
66. 9. A Filipina who recently postponed
her trip to HK was influenced by this
type of risk
A. Psychological Risk
B. Physical Risk
C. Financial Risk
D. Social Risk
E. All of the above
67. TOP 10 Learning Questions for
Chapter 8: Identifying Market
Segments and Targets
Allan Ray C. Enriquez
September 24, 2010
68. Question
3. Target markets are the
following except:
A. Segments
B. Groups
C. Niches
D. Local Areas
E. Individuals
70. Four levels of Micromarketing
Segments Niches
As Kotler defined, there
are four (4) levels
of marketing.
Local areas Individuals
Explanation of Concept
71. Answer
3. Target markets are the
following except:
A. Segments
B. Groups
C. Niches
D. Local Areas
E. Individuals
72. Question
9. Colgate’s strategy of including sensitive
teeth consumers in their market is a way of
.
A. Differnetiated marketing
B. Innovative marketing
C. Niche marketing
D. Mass marketing
E. Blue ocean strategy
73. Markets can be targeted at four
(4) levels: segments, niches, local
areas and individuals.
Segments: large and identifiable
groups Segments Niches
Niche: more narrowly defined group
with distinctive mix of benefits
Local area: local customer groups
Local areas Individuals
(i.e. neighborhoods, individual
stores)
Individuals: particular customers
with their customized needs and
wants.
Explanation of Concept
74. Sensodyne has been known for its
toothpaste customized for sensitive
teeth until Colgate released its
product this year.*
Colgate, being a
toothpaste company,
added its product,
Sensitive Pro-Relief to
well understand its
customers’ needs.
Source: http://www.123jump.com/market-
update/Colgate-Palmolive-Q4-Earnings-Call-
Transcript/36333/21
Explanation of Concept
75. Original answer
9. Colgate’s strategy of including sensitive
teeth consumers in their market is a way of
.
A. Differnetiated marketing
B. Innovative marketing
C. Niche marketing
D. Mass marketing
E. Blue ocean strategy
76. Same Answer to a Professor-Revised Question
9. Colgate’s strategy of including
sensitive teeth consumers in their
market is a way of .
A. Local marketing
B. Hypermarketing
C. Megamarketing
D. Mass marketing
E. Niche marketing
77. TOP 10 Learning Questions for
Chapter 10: Crafting the
Brand Positioning
Lesley Ardelle P. Espiritu
September 3, 2010
78. 1. Points-of-difference (PODs) are attributes or
benefits consumers strongly associate with a
brand, positively evaluate, and believe could not
find to the same extent with a ______________
brand.
A. Similar
B. Competitive
C. Collaborative
D. Leading
E. Winning
79. Defining Associations
Points-of-Difference Points-of-Parity
(PODs) (POPs)
Attributes or benefits •Associations that are not
consumers strongly necessarily unique to the
associate with a brand, brand but may be shared
positively evaluate, and with other brands.
believe they could not find
to the same extent with a
competitive brand.
80. PODs are attributes that set-apart a
brand from its rival brand
Points-of-Difference Points-of-Parity
(PODs) (POPs)
Attributes or benefits •Associations that are not
consumers strongly necessarily unique to the
associate with a brand, brand but may be shared
positively evaluate, and with other brands.
believe they could not find
to the same extent with a
competitive brand.
81. 1. Points-of-difference (PODs) are attributes or
benefits consumers strongly associate with a
brand, positively evaluate, and believe could not
find to the same extent with a ______________
brand.
A. Similar
B. Competitive
C. Collaborative
D. Leading
E. Winning
82. TOP 10 Learning Questions for
Chapter 16: Managing
Retailing, Wholesaling and
Logistics
Mary Rose R. Mendoza
September 23, 2010
Marketing Management Class
Prof. Remigio Joseph De Ungria
83. 1. The following are major types
of retailer except _____________.
a) Discount store
b) Wholesale store
c) Catalog showroom
d) Virtual store
e) Hypermarket
84. Specialty Store Convenience Store
Department Store Discount Store
Supermarket Off-price Retailer
Superstore Catalog Showroom
85. A “wholesaler” sells to
those buying for resale or
business use;
Brokers and agents are
wholesalers who mediate
between buyer and seller of
securities;
86. 1. The following are major types
of retailer except _____________.
a) Discount store
b) Department store
c) Catalog showroom
d) Supermarket
e) Brokers and agents
87. 8. Which of the following is
true about private labels?
a. These are unbranded, plainly packaged, less expensive
versions of common products.
b. Private labels are usually sold at a higher price due to higher
costs on advertising, sales promotion and distribution.
c. Private labels require much investment on R&D to bring out
new brands, line extensions, and features.
d. Are also called reseller, store, house or distributor brand
developed by retailers and wholesalers.
e. all of the above
88. PRIVATE LABEL VS.
NATIONAL BRANDS
PRIVATE LABEL
Developed by
retailers/wholesalers
Shelf space advantage NATIONAL BRANDS
Lower price Significant
investments on R&D
Investments on
“pull” advertising
programs
89. What’s on the LABEL?
lower price due to
lower costs of
Own brands developed by Wal production,
advertising, sales
Mart & Tesco are known as
promotion &
private labels.
distribution.
Huge market advantage
over national brands
considering shelf-space and
price.
90. 8. Which of the following is true
about private labels?
a. These are unbranded, plainly packaged, less expensive
versions of common products.
b. Private labels are usually sold at a higher price due to higher
costs on advertising, sales promotion and distribution.
c. Private labels require much investment on R&D to bring out
new brands, line extensions, and features.
d. These are also called reseller, store, house or distributor
brand developed by retailers or wholesalers.
e. all of the above
91. TOP 10 Learning Questions for
Chapter 20: Introducing New
Market Offerings
Rosalia R. Reyes
September 23, 2010
Marketing Management Class
Prof. Remigio Joseph De Ungria
leareyes.blogspot.com
leareyes.blogspot.com
leareyes.blogspot.com
92. 1. The following are categories of
new-product except _____________.
a) New-to-the-world
b) New product lines
c) Cost Reduction
d) Repositioning
e) None of the Above
leareyes.blogspot.com
94. 1. The following are categories of
new-product except __________.
a) New-to-the-world
b) New-product line
c) Additions
d) Improvements
e) Technology-driven
f) Repositionings
g) Cost reductions
leareyes.blogspot.com
95. TOP 10 Learning Questions for
(Chapter #11
Dealing with Competition)
Maritess Velez
September 24, 2010
Marketing Management Class
Prof. Remigio Joseph De Ungria
http://maritessvelez.blogspot.com/
96. 8. ____ is a percentage of customers
who named the competitor in
responding to the statement “Name the
company from which you would prefer
to buy the product”
a. Share of Market
b. Share of Mind
c. Share of Heart
d. Share of Preference
e. Share of Wallet
http://maritessvelez.blogspot.com/
97. Share of Market
- The percentage of the total sales of a given type of
product or service that are attributable to a given
company
Share of Mind
- The percentage of customers who named the
competitors in responding statement “Name the first
company that comes to mind in this industry”
Share of Heart
- The percentage of customers who named the competitor in
responding to the statement “Name the company from
which you would prefer to buy the product”
http://maritessvelez.blogspot.com/
98. 8. ____ is a percentage of customers
who named the competitor in
responding to the statement “Name the
company from which you would prefer
to buy the product”
a. Share of Market
b. Share of Mind
c. Share of Heart
d. All of the above
http://maritessvelez.blogspot.com/
99. 9. ____ duplicates the leader’s product
and packages and sells it on the black
market or through disreputable dealers
a. Cloner
b. Imitator
c. Adapter
d. Counterfeiter
e. Duplicator
http://maritessvelez.blogspot.com/
100. Cloner
- Emulates the leader’s products, name and packaging
with slight variations
Imitator
- Copies some things from the leader but maintains
differentiation in terms of packaging, advertising, pricing
or location
Adapter
- Takes the leader’s products and adapts or improves them
Counterfeiter
- Duplicates the leader’s product and packages and sells it
on the black market or though disreputable dealers
http://maritessvelez.blogspot.com/
101. 9. ____ duplicates the leader’s product
and packages and sells it on the black
market or through disreputable dealers
a. Cloner
b. Imitator
c. Adapter
d. Counterfeiter
e. Duplicator (was not part of original
choices submitted by student; added
by professor to increase difficulty)
http://maritessvelez.blogspot.com/
103. TOP 10 Learning Questions for
Chapter 19: Managing
Personal Communications
September 24, 2010
104. 1. Which is the use of consumer-direct(CD) channels
to reach and deliver goods and services to customers
without using marketing middlemen.
A. Interactive marketing
B. Direct marketing
C. Direct to consumer marketing
D. All of above
E. None of above
105. Direct marketing is the use of
consumer-direct(CD) channels to reach
and deliver goods and services to
customers without using marketing
middlemen. Concept explanation
Is the same
As the question!
This does not add value
To the learning experience
106. 1. Which is the use of consumer-direct(CD) channels
to reach and deliver goods and services to customers
without using marketing middlemen.
A. Interactive marketing
B. Direct marketing
C. Both of above
D. None of above Original question submitted
by student had only 4 choices.
Easy to guess the correct
Answer if this was used.
108. 1. Marketing is a set of process for creating,
communicating and delivering ____ to
customers.
A. Goods
B. Services
C. Value
D. Goods and Services
E. Information
109. Answer :
No concept
and no concept explanation.
Went straight to the
Answer.
(B) Value
110. 8. Why should the following question
not be included in a questionnaire?
What is your income?
A. It is not free of bias.
B. It uses jargon.
C. It is ambiguous.
D. It is not simple.
E. None of the above.
111. Questionnaire Do’s and
Don’ts
Ensure questions are Avoid negatives
free of bias Avoid hypotheticals
Make questions simple Avoid words that could be
Make questions specific misheard
Use response bands
Avoid jargon
Use mutually exclusive
Avoid sophisticated categories
words
Allow for “other” in fixed
Avoid ambiguous words response questions
112. Questionnaires
It does not specify if the income is
annual, weekly, daily, etc.
113. 8. Why should the following question
not be included in a questionnaire?
What is your income?
A. It is not free of bias.
B. It uses jargon.
C. It is ambiguous.
D. It is not simple. Not a good question s
Since Choice (a) can
E. None of the above. Also be a correct answer here.
114. CHAPTER 14:
DEVELOPING PRICING
STRATEGIES AND
PROGRAMS
10 Questions from
Chapter 14
Ateneo Graduate School of Business
115. 4. A behavior wherein a
consumer prefers to buy an
Armani shirt at $275 over a GAP
shirt which costs $14.90 is an
example of:
oReference Price
oPrice-quality inferences
oPrice Cues
Did not:
1. Use Downloadable oPrice endings
template
2. Put letters on
the choices
116. Consumer pricing psychology
how consumers arrive at
their perceptions of price, the
marketers must think of:
a. Reference price: consumers get pricing information from
internal reference price (used as habitual decision making) or
external reference price (used as limited decision making and
extended decision making)
b. Price-quality inferences: many consumers use price as an
indicator of quality. Image pricing is effective with ego-
sensitive products. E.g perfumes, designer clothes
c. Price cues: consumers tend to process prices in a “left to right”
manner rather than by rounding e.g. stereo amplifier priced at
299 instead $300 as a price in the $200 range rather than $300
range
Did not:
1. Use Downloadable
d. Price endings: Prices that end with 0 and 5 are easier for
template
consumers to remember
2. Follow 7 x 7 principle
• Could have used more
than 1 slide
117. 4. A behavior wherein a
consumer prefers to buy an
Armani shirt at $275 over a GAP
shirt which costs $14.90 is an
example of:
oReference Price
oPrice-quality inferences
oPrice Cues
Did not:
1. Use Downloadable oPrice endings
template
2. Put letters on
the choices
118. While reading a newspaper, Wendy a frequent traveller
noticed the Cebu Pacific zero-fare ad, but never noticed the
free trial session ad of Marie France. This is an example of:
a. Selective Attention
b. Selective Distortion
c. Selective Retention
d. Selective Opinion (original choice was
changed to “Selective Awareness” to
make choices harder)
e. None of the above (added to make it 5
choices)
118
119. What is the highest need that a mobile phone
satisfies in the Filipino consumer
a. Psychological
b. Safety
c. Social
d. Self-Esteem
e. Physiological
119
120. Kotler Concept:
Maslow’s Hierarchy of Needs
This is Kotler’s exact
Slide from the book.
May face copyright
Or “plaigiarism” issues.
Create your own
Diagram while
Following
Power presentation
Principles.
121. Mobile phone is a relevant product to Filipino
consumer because it satisfies their _____ needs.
a. Psychological
b. Safety
c. Social
d. Esteem
121
122. Summary
6 Steps to Learning Excellence
1. Appreciate Why
2. Learn How
3. See “What” Samples
4. Avoid “What Not” Samples
5. Learn by Doing
6. A Sample Midterm Exam (v52)
123. LEARNING by
COACHING
Become a better student
by thinking like a
Vcoach marketing
professor
Prof. Remigio Joseph A. De Ungria Jr., MBA
Ateneo Graduate School of Business
Feb. 2013 edition