Hilary Martin is a conscientious and professional test lead with 9 years of experience managing testing within the insurance and pensions industry. She has extensive experience in test analysis, planning, design, execution and documentation. Some of her responsibilities include leading system integration testing, overseeing test resources, and ensuring testing is compliant with regulatory standards. Prior to her role as test lead, she held various roles in pensions administration and business analysis.

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Hilary Martin
73 Newhayes Close, Exeter, EX2 9JL
07766 214873 • hcmartin47@gmail.com
Personal statement
A conscientious and professional ISTQB & ISEB qualified Test Lead with nine years’ experience in testing within
the Insurance and Pensions industry. Responsible for managing and overseeing the end to end testing process
(System, System Integration, Regression and User Acceptance Testing) of delivered solutions, ensuring test is
carried out to the standards defined and compliant with Audit and Regulatory standards. Has the ability to
motivate and organise people in order to achieve project objectives and deadlines whilst facing time constraints
and changing priorities. Also experienced in managing test resources split across multiple sites located both on
and offshore.
Key Skills
 Excellent analytical, planning and numerical skills
 Extensive experience in Functional and Black Box Testing Techniques
 Managing evolving test requirements throughout the project lifecycle, covering test analysis, planning,
design, test data preparation and test execution
 Accurate and concise documentation skills used when creating detailed test plans, test progress reports,
test summary reports and any other required documentation
 Defect Management skills
 Analysis and design of test conditions / cases
 Strong leadership skills, and the ability to motivate a successful team
 Excellent interpersonal and communication skills, able to engage with project stakeholders of all levels
 Remote working – used to leading or working with other project team members and test resources
across multiple sites both onshore and offshore
 Takes pride in providing a high quality of work in a timely manner
 Attention to detail whilst seeing the bigger picture
 Quick to learn and will ask the necessary questions to improve my understanding
 Excellent organisation skills which have been vital whilst working on multiple projects at the same time
Employment History
Test Lead, Diligenta (formerly Friends Life), Exeter
(August 2012 – July 2016)
Key responsibilities:
 Lead System, System Integration, Regression and Acceptance Testing phases as required with
responsibility for accepting development changes into each test phase of the project
 Document the end to end test strategy, approach, entry and exit criteria for each test phase, roles and
responsibilities and test environment needs in accordance with the risk appetite for the project
 Liaise and consult with partner companies on testing requirements, schedules and approach
 Responsible for test resource planning, task allocation and monitoring effective use of test resources
 Perform as the primary contact for testing issues throughout the lifecycle for internal and external parties
including development and business partners taking responsibility for signing off third party test
documentation
 Accountable for quality assurance of all test phases including those performed by 3rd parties
 Manage assigned business users and Subject Matter Expert resources on testing tasks ensuring project
schedules and quality criteria are met
 Provide regular updates and reports to the Test / Project Manager by communicating test execution reports,
highlighting potential risks and issues that occur during the testing phase that could impact the schedule

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Test Analyst, Diligenta (formerly Friends Life), Exeter
(January 2007– July 2012)
Key responsibilities:
 Review project, requirement and process documentation to ensure they are appropriate for testing
 Oversee and define appropriate manual test cases (in Quality Centre) to be executed against the delivered
system releases and ensure the end deliverables meet the agreed quality criteria
 Set up test data manually throughout the test phase ensuring test cases are able to be executed
 Liaise with development and business analysts to appropriately test expected system behaviour, ensure the
test scripts meet the business analysts’ expectations
 Record any defects found (in Quality Centre) during the testing process, reviewing defects raised by the
team and providing input into the business to enable effective prioritisation
 Mentor and train other test resources and users from business units
 Provide support to the business areas during User Acceptance Testing and during the transition of test
phases
Projects worked on and achievements during my time in the above two testing roles:
 A large strategic integration program to move the various administration systems from the different
heritage companies onto a new single mainframe replacement with supporting Web Front End E-
commerce sites. I was involved with three different projects within this program:
 the acceptance testing of the new Web Front End sites for Corporate Pensions
 leading the regression testing of a book of business which had already migrated across
 leading / co-ordinating the testing by business experts and offshore system test team on
a re-platform and upgrade of a third party Finance system from the old mainframe to a
new UNIX infrastructure
 Pension Reforms –testing of the system changes required following the introduction of Full and Partial
Encashment. Testing had to be achieved within an extremely tight testing window due to the late
availability of the full guidelines from the HMRC. I designed and maintained a test schedule to plot the
full end to end journey and elapse time needed for our tests to accommodate the daily weekly and
monthly jobs required in order to ensure we could fit our tests into the test window. This was complex
but vital as it demonstrated that we only had one attempt available to achieve a couple of tests within the
window. I also allocated the work across the team according to the strengths of the four Test Analysts
involved. The careful planning and organising and team work resulted in the testing being completed in
time, against the odds.
 Auto Enrolment (AE) –testing of a new Auto Enrolment System and its links to existing E-Commerce
sites. I planned and executed the access management tests and also lead the testing of the outputs
strand. This was in the face of extremely tight deadlines in order to meet the statutory requirements,
complexity around the variable paragraphs and outputs required for the AE scenarios and involved
liaising with a third party print supplier.
 Business Verification Manager on Group Releases – co-ordinating the Business Verification on the
various projects that were included in each of the Group Releases by liaising with the Project Managers
and Test Leads.
 Fund Testing – acceptance testing of new funds and changes to existing funds on both the mainframe
and web front end, and the launch of a Fund Lifestyle Program and Lifetime Program options.
 Security System – acceptance testing of a new security system that controls the identity manager and
access management on logging in to the web front end applications. I co-ordinated the business testers
across numerous different teams and locations. I ended up becoming a Subject Matter Expert on this
system and was often needed to help people out across the company over the next few years even
though it was no longer part of my allocated projects.
 Launch of new pensions products – acceptance testing the Self Invested Personal Pension and the
Income Drawdown option.
I feel that every project I have worked on has been different and I have enjoyed the fact that this has resulted in
constantly learning new skills, systems, products or processes.

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Various roles, Friends Life/Provident (originally London and Manchester Assurance),
Exeter
(July 1983– January 2007)
I have 33 years continuous service for the same company but the name of my employer has changed over the
years as we were taken over or merged with other companies and then outsourced to a third party service
provider.
I held various roles within my time prior to my testing related roles detailed above:
2000 – 2007 – Business Support Analyst -the testing of small system changes, drafting and implementing
procedural and process changes having analysed what changes were required, auditing the calculations for
Statutory Money Purchase Illustrations, and providing support and guidance to the administration teams (and
other areas) with procedural, technical and system queries.
1992 – 2000 – Team Manager in Pensions Administration – this included being recognised for my quality of work
and accuracy as I was specifically moved to manage a Team where the business was expanding rapidly and a
lot of errors were being made. I turned the team around by reducing the error rates considerably and increasing
the productivity as less time was being spent on re-work and complaints even though more time was being spent
on checking.
1983 – 1992 – various pensions administration roles / levels within Customer Services
Education / Qualifications
Professional Qualifications
ISTQB - Advanced Test Analyst – January 2012
ISEB – Foundation Certificate in Software Testing – November 2010
Education
A-levels: Statistics (grade A); Pure Maths with Computations; Biology - Exeter College
9 O Levels, grade A-C, including Maths and English – Mount St Mary’s Convent School, Exeter
References
References are available upon request.