1. RESUME
OF
JENNIFER KEEVERS
SUMMARY
I am an experienced Test Manager of over 20+ years. Having worked in the Federal Government area
exclusively for the past 6 years, previously worked in Australia and overseas in the following industries:
Banking, Telecommunications, Health Industry, Advertising Production, IT Vendor Companies, and the
Australian Public Service.
I have worked in various roles within the Testing domain, including Consulting, Bids & Proposals, Speaking at
Forums, Audit Assessments of Proposals, Vendor Management, Risk and Issue Management, Test Practice
Lead, Program Defect Manager, Test Manager both at Project and Program Level.
During my career I have developed and implemented Test Methodology and Processes for various
organizations, recruited and trained test teams, purchased and implemented test tools, and set-up and
institutionalized testing and developed succession planning.
As well as gaining and Advanced Diploma of Business Information Systems & Strategic Human Resources from
the University of Southern Queensland, I have attended and achieved other industry training throughout my
career:
 PRINCE2 Practitioner – May 2013
 Australian Citizen
 Security Clearance – Neg Vet 1
 Performed roles as Test Practice Lead, Program Test Manager, Project Test Manager
 Quality Assurance Architect
 Test Management across multiple industries
 Test Estimation & Resource Management
 Processes & Methodology
 Defect Management
 APS – Dept of Social Security / Centrelink – 1985-1998 – Confirmed SOG C (Acting SOG B)
 Department of Defence – Army – 1976 – 1982 – Corporal
EDUCATION
Advanced Diploma of Business Information Systems & Strategic Human Resources – University of Southern
Queensland 1999
OTHER EDUCATION
PRINCE2 Practitioner
Business Process Modelling
Quality Assurance Architect
Complete Test Management
Business Processes Re-engineering
Project Management Orientation
Introduction to Software Quality
Data Security & Privacy Awareness
Project Management Fundamentals
Analytics
Problem Framing
Test Planning& Risk Analysis
Test Implementation

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PROFESSIONAL EXPERIENCE
Sep 2015 – Current
Informatech Pty Ltd – SNRP Dept of Defence Engagement
 Test Manager
 Remediation and accredits standalone workstations, laptops, networks and associated data,
mitigatingthe security risk,and establish a robustpolicy and process framework to manage Defence’s
Standalone Network capability external to DRN and DSN.
 Managing test team and multiple sub-environment test projects.
 Part of the cyber-security program.
Mar 2014 – Sep 2015
Telstra – JP2047 Dept of Defence Engagement
 Snr Test Manager for the Cross-Functional Services tower on the JP2047 Dept of Defence/Telstra
Program.
 Co-ordinator of Supportability System Effectiveness Demonstrations
 Defect Manager for System Integration Test
Aug 2013 – Dec 2013
Dept of Defence – Tactical Information Exchange Integration Office (TIEIO)
Test Consultant
 Development of a Test Assurance Framework with supporting documentation. Re-development of
current collateral and developing new documentation as required. Development of Engineering
Notes on recommendation to use a Test Management Tool and adoption of ISO/IEEE 29119 Parts 1 -4
Mar 13 – Aug 13 – Career Break
April 2012 – February 2013
Dept of Human Services
Test Manager
 Test Manager – Aged Care Refresh Project – Test Strategy
 Test Manager for both Project and BAU for Medicare Australia
January 2012 – March 2012
Lockheed Martin
Test Manager
 Test Manager for ESMC (ATO Project) development
 Develop and implement Test Methodology, processes and procedures for test team for Lockheed
Martin Australia
December 2006 – December 2011
IBM Australia
Positions held over 5 years:
Department of Defence –PSAMS2
 Test Manager - Personnel Security Assessment Management System Refresh (current role)
 Consulting, Bids & Proposals
 Test Practice Lead (Area South – Vic, SA, WA)
Myer
 Testing Centre of Excellence
Department of the Treasury, Standard Business Reporting
 Project won internal IBM award.
 Program Test Manager (IBM)

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ANZ Bank – CMP Release 1B
 Consultant to advise on issues in test management, then seconded as Program Defect Manager.
 Won a IBM Service Excellence Award for this project.
Telstra Transformation Program – Numerous roles – Governance
 Program Defect Management, Release Test Manager
January 2006 - December 2006
Australian Unity, Melbourne
Test Manager
 Introduced Testing Methodology and Processes,
 recruited test team,
 purchased test tools and implemented processes for ongoing testing
 Set-up and institutionalized testing and input succession planning
June 2005 – December 2005
Telstra, Melbourne
 Implemented first release of TSPD (Mobiles) (Live streaming to mobile phones
 Review PMP, Feasibility Report (includes BRD) to
 Prepare the Test Engagement Statement of Work (this document).
 Attend the Project Readiness Review (PRAG)
 Attend RDD workshops where required
 Engage a Test Analyst to perform a gap analysis between the BRD and the RDD to ensure all
requirements are covered
 Engage a Test Analyst to perform a gap analysis between the BRD and the RDD to ensure all
requirements are covered
 Identification of testing requirements and documentation for Provider contracts. Thi s includes the
provider abiding by the Test Strategy developed by Telstra.
 Engage Test Analyst to perform a Static Test Review of the RDD for testability
 Attend and is a sign-off for Requirements Baseline Review (PRAG)
 Review the draft SAD to ensure test beds have been identified for both systems and networks.
 Engage the Network test environment coordinator to consult on the network test requirements for
input into the Test Strategy and discussions with the Lead Solution Architect
 Write the Test Strategy, with input from the Solution Architect, SMEs, the Test team
 Update the Project Traceability Matrix with Test Types
 Arrange internal and project peer reviews of Test Strategy document
 Input into the Solution Brief
 Attend and is a sign-off for the Solution Architecture Review (PRAG)
 Ensure all test cost estimates for Build/Acquire are identified within the Test Strategy document for
inclusion into the Business Case
 Ensure all Test Plans are captured in Test Director
 Confirm allocation of business representatives for end-to-end business process testing
 Review the Provider system test plans/cases and recommends sign-off
 Develop the Master Test Plan within put from Test Analysts
 Review all test plans – Integration testing, UAT (functional testing), Non-functional testing SVT/Load
Testing, Alarms etc. and recommends sign-off
 Review all end to end process documents and test cases.
 Engage Test Analyst to map UAT and end-to-end business process test cases to requirements in
project traceability matrix and Test Director
 Participate in PRAG Reviews:
o SRR, PDR, CDR
 Lead and write the Test Readiness Reviews (PRAG)
 Manage the Test Execution phase
 Review the Provider Test Reports, defect lists
 Track defect management via Test Director
 Manage the Testing Execution Status Reports

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 Manage the Test Summary Report development for each test type
 Write the Consolidated Test Summary Report with recommendation for the DRR
 Participate in the Deployment Readiness Review (PRAG) and is a sign-off for this review point.
 Where required the TP manages the input into PVT test cases to the Implementation Prime
 Change Requests - TP is the lead for identifying testing impacts
January 2005 – May 2005
PMP Ltd, Melbourne
Test Manager
 Institutionalized new procedures for testing in advertising Producti on Company
 Manage and assign resources, monitor, report, schedule, and costing of release
 Create, maintain and report on Project Plan
 Prepare Master Test Plan, Detailed Test Plan and ongoing weekly reporting
 Manage team of 10 testers
 Report to Senior Management Team on status of testing
 Institutionalise the new procedures in respect of testing
 Provide leadership and knowledge in respect of testing
March 2004 – December 2004
ANZ Bank
Test Manager (Core systems)
 Managed 24 Testers
January 2004 – March 2004
Holidays
October 2000 – January 2004
Compuware, Melbourne/Sydney
Project Manager/Professional Services Manager/SME (Test), Quality Assurance Architect
 Provide expertise in respect of software testing for Asia-Pacific region.
 Presentations of white papers / vendor specific software at various conferences in Asia Pacific.
 Pre-sales support.
 Project Management Plans, Project schedules, Test Strategies, Budget and profit generation
responsibilities.
 Manage and assign resources, monitor, report, schedule, and costing of projects.
 Provide expertise in respects of software testing for Asia-Pacific Region.
 Design and implement Testing methodologies and processes that will achieve quality certification
levels for customers.
 Provide pre-sales support in advice and presentation to customers.
 Analyse and prepare Project Management Plans, Project Schedules, Testing Strategies and Testing
Methodologies.
 Manage staff, includingAppraisals,Reviews,Feedback Sessions,Recruitment and Dismissal Processes
and Remuneration Packages.
 Liaise with senior staff within client organisations regarding provision of services within negotiated
contractual obligations for project(s).
 Monitor project plans prepared by Project Leaders for approval.
 Maintain and control cost, schedule and quality of project activities to run on budget, time and meet
agreed requirements.
 Allocate resources and control projects and overall budgets.
 Provide Regional support as the Subject Matter Expert/Quality Assurance Architect.
 Train and manage project teams.
 Presentation of white papers/vendor specific software at various conferences within Asia Pacific:
o AsiaSTAR – Sydney 2003
o IT Health Forum – Hong Kong 2003

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o SEPG – Singapore 2003
I have progressed thru various roles within the Compuware Corporation, which has included managing
multiple projects, and assigning resources and allocation of tasks. My Testing expertise has always been my
strength within the company, which was why I was chosen to be the SME/QAA for the Asia Pacific region. I
represent the company at major conferences within the region and also at company presentations to various
public and private sector institutions at the senior levels.
January 2000 – September 2000
Colonial Information Services, Melbourne
Test Manager for JMIFA, Industry Super Funds Manager
 Manage testing team of 14 – Project and Regression Testing.
 Manage system testing for nine projects and production support within the release cycle.
 Supervise estimates of testing phase for project plans.
 Liaise with Project Managers/ Production Support Manager on content for build cycle in relation to
testing requirements.
 Plan and write test strategies.
 Review test plans prepared by Senior Testers.
 Monitor testing.
 Assess the stability of release prior to installation.
 Train testing staff.
 Maintain planning and scheduling of test requirements using project management tools.
 Manage staff resources, including interviewing and selection of recruits, and counselling.
 Conduct training sessions on testing for both testers and developers.
 Strategic planning for the IT section in conjunction with other members of the management team.
 Manage and monitor software changes prior to and during testing.
 Write briefing papers in relation to testing matters for senior management
 Prepare resource plans for the Testing Services Team.
I managed 14 direct staff within CIS at JMIFA. The Testing Services Team had a sub-team that ran and
monitored a Regression suite using and automated tool. The remainder of the team was allocated to both
Project and Production Support related testing. Due to the build cycle practices used t JMIFA, there is a finite
test period, which was often impacted by instability of build packs etc. that adversely affected the time period
in which testing can be conducted. This constraint then resulted in risk-based assessments on what and how
to test requirements in the given time span. All decisions in relation to testing were made in consultation with
Project Managers who then negotiated with the business unit managers to assess the business priorities and
goals.
June 1998 – December 1999
Saville, Canada (taken over by AGC, Canada)
Senior Test Analyst,
Research and Development on billing systems for Telecommunications software
 Tester for UAT – R&D
 Evaluate test scripts
 Execute test scripts
 Analyse test results against expected results
 Modified test scripts
 Reviewed design specifications
 Designed and produced statistical information for management from UAT
 Created and designed complex test scripts
 Analyse core functionality to be tested during test phase
 Prepared schedule of test scripts
 Designed statistical information format for management
 Analysed base data required for testing exercise
 Acted as reference point for other team members on functionality
 Prepared and implemented a structured format to system test core product
 Analysed requirement specifications to implement during testing phase

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 Trained and mentor to junior staff
 Interviewed and assisted in HR process for recruitment.
Since being appointed as Test Team Leader of the Core Product Group, I have introduced and implemented a
solid methodology for system testing, incorporating a business model and structured testing techniques. I
provide regular reports for senior management and the managing director. I ha ve prepared and published on
intranet the methodology employed by the Core Product Testing, which is now accepted as standard test
practices within our group. I manage staff of between 2 to 8, depending on phase of the test cycle, which are
both business testing staff and developers seconded to testing. I manage the teams schedule for work
throughout the test cycle, reporting directly to the project manager
1990 – 1998
Department of Social Security
Business Analyst/Testing and Release Manager/Test Director
 Managed testing team up to 200 staff across Australia.
 Prepared critical path assessments.
 Test Strategies.
 Managed multiple released.
 Maintained planning and scheduling of multiple projects.
 Manage testing team (including relief as Director, Testing Management)
 Manage system testing.
 Prepare critical path assessment
 Plan and write test strategies
 Plan and write test plans
 Monitor testing exercise
 Manage and prepare post implementation reviews
 Prepare statistical analysis and reports on testing exercises
 Train testing staff
 Maintain planning and scheduling of projects using project management tools
 Analyse and implement test coverage
 Write project status reports
 Manage staff resources
 Conduct training sessions in testing (20 per session, several during a year)
 Train testing coordinators (trained 15 coordinators)
 Conduct debrief of testers
 Lead team (size varied from 5 to 30 during release cycle)
 Manage and monitor software changes prior to and during testing exercise
 Managed major and minor system releases and permanent staff of 5, up to 50 staff during testing
exercises.
 Maintain release content using project management tools.
 Manage the release system testing and implementation projects. Present critical path assessment of
releases for senior management.
 Maintain planning and scheduling projects using project management tools.
 Manage several projects (testing) with different delivery dates throughout the year. Manage and
conduct post-implementation support of releases.
 Analyse and implement the test coverage required by the impact of changes.
 Write and present statistical analysis of testing results.
 Analyse impact of daily software changes promoted to the testing environment.
 Plan and implement strategies for release testing.
 Write project status reports. Administer staff resources.
 Conduct training sessions in test writing.
 Present information sessions on testing.
 Train testing coordinators and testers.
 Act as mentor for junior staff and provide guidance in career planning for these staff. Analyse and
advise senior management on proposed changes.
 Prepare and present costing on future testing of proposed development to be undertaken.

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 Analysed proposed changes and the impact that they would have on the project