Genela Hardin is a professional software tester with over 20 years of experience in manual testing, test planning, project management, and process improvement. She has extensive experience testing applications in various industries including insurance, healthcare, finance, and retail. Her skills include test planning, test case development, defect reporting, and project coordination. She also has expertise in test automation, quality management, and agile methodologies.
1. GENELA HARDIN – Professional Profile
OFFICE: (888) 699-0959 • FAX: (501) 629-6250
HOME (615) 826-3592 • CELL: (615) 854-1898
Software/Tools
Microsoft Office
Microsoft Project
SQA Robot
Rational Tool Suite
Test Track
Test Director
SharePoint
HP Quality Center v10
HP ALM
Sprinter
JIRA
SQL Server Management Studio
Certifications
ISTQB/ASTQB-CTFL
Memberships
IEEE
IEEE Computer Society
IEEE Women Engineering
The Alliance
NAPW
Nashville Association of Software
Quality Professionals
Power to Exhale
Types of Testing Formats
Functional, Business, System,
Regression, Print Drivers, Integrated,
Stress, Performance, Ad Hoc,
File/Database Importing, Boundary,
Branching (Scenarios),
Positive/Negative, Localization, IV&V,
Usability, User Acceptance
Strengths
Analytical Problem Solver
Good Communication Skills
Comfortable working with ALL
Management Levels
Delivering Projects on time and under
budget
Testing Documentation
Skills I am Learning
Agile Development Processes
New Healthcare Initiatives as it pertains
to Medical Insurance, HIPAA, and
Financial perspectives
Advanced SQL
Advanced Quality Processes and
Quality Management
Overview and Business Objective
With passion & drive for this field over the past 20 years, I decided to turn my work
experience into a company with a vision to deploy the BEST software to market that will
help people in the everyday tasks of their lives from monitoring their financial future,
accessing their health needs, to locating a restaurant, gift, or even the closest gas station. My
motto is Building Quality, Pursuing Excellence! I help to improve QUALITY measures that
increase productivity & profit, not to stifle it. I implement a process that combines the
utilization of test tools, and project management skills to Plan, Execute, and Report the
Software Quality Strategy of a project to provide management with results that will aide
them in an informed decision of the reliability of the state of their software at the time of
Release. My consulting expertise is in Manual Software Quality Testing; Risk Analysis;
Writing & Executing Test Plans and Test Cases; Project Management/Coordination and
Process Improvement of the Testing Effort. I want to assist with a company's Software
Quality Assurance Testing effort to get quality products and services to market more rapidly
to better benefit their customers & clients. We help our clients to BE ABOUT QUALITY
not just talk about it.
Professional Highlights
Implemented process improvement solutions to streamline tasks that benefit the client
teams working with 3rd
party vendors to be more capable, accountable and
responsible for the product that is being delivered.
Coordinated & Managed the testing effort of all test types
Designed & Implemented Process Improvement to the Software Quality Assurance
effort of a department
Speaker @ Lightening Round-STAREAST Conference: Developing a Mentoring
Model for New Hires
Worked with off shore project and remote development and test teams in South
Africa, France, Japan, and India.
Designed & Built Test Matrixes and Checklists that displays the objective and
outcome of tests translated to statistical information to provide the leadership team,
such as stakeholders with the status of the Testing Cycle throughout the SDLC.
Experienced in all aspects of the software testing effort including planning and
analysis, test case design & development, test case execution, and change control &
maintenance of all testing documentation for a project.
Project Highlights
Twenty years of experience leading and coordinating software testing teams to
successful project completion.
Monitored the SQA process during the testing life cycle of the project and
implemented change in the process by maintenance of the Test Documentation such
as Test Plans, Strategies, Test cases, etc. to reflect the change.
Tested Print Drivers, PDAs, and various communication methods such as VPN, DSL,
etc. with software and business applications
Designed and developed matrices that monitored and tracked test case construction
and execution, requirements with test scenarios and defects for testing phases during
build cycles.
Various Testing and Technology experience in the Telephony, Finance, Marketing,
Insurance Healthcare, Pharmaceutical, Transportation, Human Resources, and
Logistics Industries.
2. Genela Hardin
Expertise
Over the years, I have tested a variety of applications that range from standalone, ERP, to CRM that run on PC & Mac (Apple)
platforms; web & e-commerce applications; distributed applications such as Google Download server; devices such as various
printers; mobile devices such as Blackberry, iPad, and the iPhone; various technologies, communication methods such as VPN, DSL,
etc. and protocols such as Telephony, Flash Technology, Cart Merchandise, PCI, HIPAA to name a few to find functional, design, and
GUI defects/issues. I have also participated and lead efforts in Process Improvement regarding Software Quality Assurance and the
Software Testing efforts of a project.
While my years of experience are in the Quality Assurance/Software Testing arenas, I utilized project management skills to keep the
testing effort of a project on schedule. I defined the scope of the testing effort; provide list of tasks with timelines; coordinated efforts
with the development team for defect resolution; in constant communication with PM and Development Teams in house and off shore
by providing status of the Testing Effort via Reports, emails, and IM (instant messaging); and assisted with the facilitation of UAT.
Quality Assurance - 20+ years Manual Software Testing – 20+ years
Project Management/Project Coordination - 10 years Risk Analysis – 10 years
Process Improvement – 10 years Business Analysis – 10 years
Test Planning – 20+ years Estimating/Forecasting – 5 years
Developing People – 10 years Telecommunications – 3 years
Health Care / Social Services – 5+ years Retail – Point of Sale – 2 years
Configuration Management – 2 years
As an independent/Corp-to-Corp Status my role can vary depending on specific tasks deemed necessary by the client for the project
work to which I am assigned. The chart is an example of the tasks that can be performed for the specific role. This role and the
general list can be expanded upon approval of the scope of work defined by the client before project work is to begin. General
Responsibilities and Tasks:
Construct Test Plans Build Test Scenarios/Test Cases
Configure & Test Software Analyze Documentation
Identify Test Scope Test Case Design
Participate in Code Review & Analysis Write Queries for Test Harness
Analyze Risk Configure & Test Hardware/Output Devices
Execute Test Scenarios/Test Cases Defect/Issue Reporting
Design Test Documentation Specifications Calculate Testing Effort Statistics
Write Status Reports for the Testing Effort of the Project Liaison with Client, Project/Development Team Leadership
Analyze Client’s SQA/Testing Strategies Design a Work Flow Process for SQA/Testing
Facilitate with Client’s Team Implement Process Facilitate with Client’s Team to Identify Process
Design a New Tester On Boarding Training Process Design or re-vamp Testing Documentation
In the role as a Software Quality Assurance Consultant, besides assisting the client team with the execution of the test plan, I can lead
the efforts in performing:
Analytical Reviews of Software Quality Testing Strategies & Approaches
Facilitate with the Client Team to identify Process Improvement areas
Facilitate with Client Team to implement Process Improvement process
Training & Mentoring Client Team on Software Testing Best Practices
Project Management / Coordination of Testing Effort Project
Organize & Facilitate a REPEATABLE Software Testing Process
Assist with the Collection and Preparation of Data for various Testing Scenarios
Assist with the Construction & Organization of Testing Documentation & Deliverables
Facilitate with the Client Team to implement a Total Quality Management System
Facilitate with the Client Team to implement a Configuration Management System
OFFICE: (888) 699-0959 • FAX: (501) 629-6250
HOME (615) 826-3592 • CELL: (615) 854-1898
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3. Genela Hardin
Hardin Associates Software Quality Testing Solutions, LLC
OFFICE: (888) 699-0959 • FAX: (501) 629-6250
HOME (615) 826-3592 • CELL: (615) 854-1898
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Contractual Projects over the last 2 years
May 2013 to Present
This is an Insurance Risk Management company that utilizes technology for their brokers to track
placements from the quoting to binding process as well as their processes to generate certificates
and Auto ID Cards. In these projects I assist with the testing of the integration of their legacy
billing system with the placement web application and the certification process where I write the
test strategy, test plans, test cases, and defects. I also incorporate continuous improvement
measures by creating matrixes, checklists for key business features to make the test suite during
system & regression stages more streamline, and concise. By providing weekly status reports of
the progress of the testing effort, management is equipped to make informed decisions for
upcoming builds & releases that are to be deployed to the various environments in QA, UAT, or
Production. Utilize Quality Center for documenting and linking test cases, with requirements &
defects. Utilize the tool Sprinter to document regression runs & to reproduce the steps of
Requirements & Enhancements that have issues with the latest build in the testing environment.
January 2014 to June 2014
This is a technology company that streamlines chart completion, billing, and exchange of clinical
documents for hospitals & physician offices using digital health solutions. With this client, I test
the functionality of the company’s dictation software on mobile devices such as the iPhone, iPad,
and the Android which includes the transfer of voice files from the mobile device to the portal;
and data files from the portal to the device.
June 2011 – April 2013
This is a Health Coaching Management web based application for the portal and mobile devices
that allows members to take health assessments to determine how to manage their health based
upon questions in areas such as health, nutrition, physical activity, family health history, to name
a few, that allows members to set goals, participate in coaching activities, take self-directed
courses, and earn incentives toward a healthier lifestyle. Working in an agile development
lifecycle, my role is on the portfolio team that tests new features, fixed issues from backlog, and
technical debt for the product as well as incorporate process improvements for the QA effort of
the project throughout the lifecycle. Used JIRA as a tool to outline our QA Tasks and entered
issues during the testing phase. I utilized Quality Center v10 and later ALM for our repository of
Test Cases. I worked with QA Director to assist new hires in getting acclimated to the processes
of the QA department. I document processes and procedures as well as push builds out to the QA
environment.
March 2011 – May 2011
This was an IV&V project that evaluated the current state assessment of the Air Force’s Quality
Management System regarding the AF-IPPS project (Air Force Integrated Personnel and Pay
System) to ensure the PMO (Project Management Office) could support an ERP (Enterprise
Resource Planning) system implementation. In my role here, I documented the current process
and compared it with Quality standards, processes, and procedures used in the corporate industry
and made recommendations
