SlideShare a Scribd company logo
Source:
https://eqforsuccess.wordpress.com/2012/06/30/how-emotional-intelligence-drives-business-success/
“A leader’s intelligence has to have a strong
emotional component. He has to have high
levels of
self-awareness, maturity and self-control. He
must be able to withstand heat, handle
setbacks and
when those lucky moments arise, enjoy
success with equal parts joy and humility.
No doubt emotional
intelligence is more rare
than book smarts, but my
experience says it is actually
more important in the
making of a leader. You just
can’t ignore it.”
Former Chairman of GE,
Speaking to the Wall Street Journal
Listen to their Teams
Stay cool under pressure
Trust their intuitions
Manage their
own
&
Others
emotions well
 GOOGLE
 EDF ENERGY
 DELOITTE
 COCA-COLA
 AT&T
 US AIR FORCE
 AMERICAN EXPRESS
 L’OREAL
..........................Many more to the list
Companies Where Emotional Intelligence Drives Business Success
Source:
https://eqforsuccess.wordpress.com/2012/06/30/how-emotional-intelligence-drives-business-success/
Job satisfaction rose from
36 to 68per cent
Improved
Productivity
What???
Credit stealing co-workers
Failures
12 1,00,00,000
11 50,00,000
10 25,00,000
9 12,50,000
8 6,40,000
7 3,20,000
6 1,60,000
5 80,000
4 40,000
3 20,000
2 10,000
1 5,000
Ask an Expert Double Dip Audience Poll Phone a friend
Lifelines
Ask an Expert Advice Column
Advice Column
Setup:
• Dedicated email-id to receive queries on emotional issues
• One Team of Experts of 6 Members to respond to queries -
o Psychologist
o Sociologist
o Human Resource Manager
o Manager (ALT)
o Team Leader (PLT)
o Team Member(PET)
• A Section on Masteknet for queries and solution provided
Lifelines
Ask an Expert Advice Column
Double Dip Counselor
Counselor
Setup:
• Assigning each Mastekeer a counselor, person who is at least one or two
grade above, within COE but from different project in SAP, with whom
Mastekeer can approach for counseling (like Mentors assigned in TekTalk)
• Mastekeer to share testimonials on Counseling receive and awards can be
associated to the best counselor
Lifelines
Ask an Expert Advice Column
Double Dip
Audience Poll
Counselor
Employee Poll
Employee Poll
Setup:
• Dedicated section on Masteknet, Yammer and Knithub can be used for
same
• Mobile App can be created to capture the response of other employees
Lifelines
Ask an Expert Advice Column
Double Dip
Audience Poll
Phone a friend
Counselor
Employee Poll
Helpline
Helpline
Setup:
• Setup a Helpline number (like Helpline for Whistle Blower Policy) to
emotional problems and providing solution
• Maintaining anonymity and confidentiality of employees
High EQ 4.0 Mastekeer
High EQ 4.0 Mastekeer
High EQ 4.0 Mastekeer
High EQ 4.0 Mastekeer
High EQ 4.0 Mastekeer
High EQ 4.0 Mastekeer

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High EQ 4.0 Mastekeer

  • 1.
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11. Source: https://eqforsuccess.wordpress.com/2012/06/30/how-emotional-intelligence-drives-business-success/ “A leader’s intelligence has to have a strong emotional component. He has to have high levels of self-awareness, maturity and self-control. He must be able to withstand heat, handle setbacks and when those lucky moments arise, enjoy success with equal parts joy and humility. No doubt emotional intelligence is more rare than book smarts, but my experience says it is actually more important in the making of a leader. You just can’t ignore it.” Former Chairman of GE, Speaking to the Wall Street Journal
  • 12.
  • 13.
  • 14. Listen to their Teams Stay cool under pressure Trust their intuitions Manage their own & Others emotions well
  • 15.  GOOGLE  EDF ENERGY  DELOITTE  COCA-COLA  AT&T  US AIR FORCE  AMERICAN EXPRESS  L’OREAL ..........................Many more to the list Companies Where Emotional Intelligence Drives Business Success Source: https://eqforsuccess.wordpress.com/2012/06/30/how-emotional-intelligence-drives-business-success/
  • 16. Job satisfaction rose from 36 to 68per cent Improved Productivity
  • 17.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 28.
  • 29. 12 1,00,00,000 11 50,00,000 10 25,00,000 9 12,50,000 8 6,40,000 7 3,20,000 6 1,60,000 5 80,000 4 40,000 3 20,000 2 10,000 1 5,000 Ask an Expert Double Dip Audience Poll Phone a friend
  • 30. Lifelines Ask an Expert Advice Column
  • 31. Advice Column Setup: • Dedicated email-id to receive queries on emotional issues • One Team of Experts of 6 Members to respond to queries - o Psychologist o Sociologist o Human Resource Manager o Manager (ALT) o Team Leader (PLT) o Team Member(PET) • A Section on Masteknet for queries and solution provided
  • 32. Lifelines Ask an Expert Advice Column Double Dip Counselor
  • 33. Counselor Setup: • Assigning each Mastekeer a counselor, person who is at least one or two grade above, within COE but from different project in SAP, with whom Mastekeer can approach for counseling (like Mentors assigned in TekTalk) • Mastekeer to share testimonials on Counseling receive and awards can be associated to the best counselor
  • 34. Lifelines Ask an Expert Advice Column Double Dip Audience Poll Counselor Employee Poll
  • 35. Employee Poll Setup: • Dedicated section on Masteknet, Yammer and Knithub can be used for same • Mobile App can be created to capture the response of other employees
  • 36. Lifelines Ask an Expert Advice Column Double Dip Audience Poll Phone a friend Counselor Employee Poll Helpline
  • 37. Helpline Setup: • Setup a Helpline number (like Helpline for Whistle Blower Policy) to emotional problems and providing solution • Maintaining anonymity and confidentiality of employees