The document outlines 10 managerial roles grouped into 3 categories: interpersonal roles of figurehead, leader, and liaison; informational roles of monitor, disseminator, and spokesperson; and decisional roles of entrepreneur, disturbance handler, resource allocator, and negotiator. Each role is defined briefly, with examples given for some. The roles cover ceremonial, supervisory, communication, information gathering and sharing, innovation, problem-solving, resource allocation, and negotiation duties of managers.

1. 10 Managerial Roles

2. 3 groups of managerial roles:
1- Interpersonal Roles
2- Informational Roles
3- Decisional Roles

3. Interpersonal roles:
Figurehead
Leader
Liaison

4. Figurehead:
 Perform ceremonial and symbolic duties.
 Attending weddings & funerals, reassuring parents of female staffs.
Leader:
 Guide and supervise subordinates.
 Staffing & training , motivating staff.
Liaison:
 Maintain information links in and beyond the organization.
 Liaising with overseas business support manager.

5. Informational roles
Monitor
Disseminator
Spokesperson

6. Monitor:
 Collect information from internal & external sources.
 Daily stock count, control of cash & costs.
Disseminator:
 Share information internally & externally.
 Regular meetings for the exchange of information.
Spokesperson:
 Convey information to stakeholders.
Accountable to GM.

7. Decisional roles
 Entrepreneur
 Disturbance Handler
 Resource Allocator
 Negotiator

8. Entrepreneur:
 Initiate ideas to bring in innovation &
improvement.
Upgrade service & review new designs of
restaurant.
Disturbance handler:
 Take remedial actions.
Restaurants remained closed during the riots for
security measures.

9. Resource Allocator
 Distribution of resources.
Budget.
Rosters.
Negotiator
 Take part in negotiation activities.
Handle customer complaints.
Dealing with suppliers for better prices.

10. Thank you for your attention,
Presented by:
Akchay Ramdin & Friends 