MGT201 assignment 1 for Ms Sohana Wadud's class This is a summary on all the different roles of a human resource manager.

1. Group X
Assignment I
MGT 201 Ms.Sohana Wadud Section-01
Samiya Yesmin 11304043 Sawda Nusrat Haque 11305007
Abrar Aqib 10204035 Kazi Tamanna Mahin 11104136
30th January 2013

2. We study organizational behavior to be a effective and successful manager by learning how to
handle employees. It is important to be able to handle and motivate employees as it will make
organizational goals easier to achieve through team work and problem solving.
Henry Mintzberg had come up with the three managerial roles that would enable us to learn the
functions of a manager. And using Mintzberg’s Managerial Roles as a model we have come up with
how we could function as such:
1. Interpersonal roles are the roles a manger should take while behaving with employees. They are:
Figure head: A figurehead is a symbol of his company and performs social, inspirational, and
ceremonial duties. As a manager of I have social, ceremonial and legal responsibilities. I am
expected to be a source of inspiration. Employees will look up to me as a person with authority
and as a figurehead.
Leader: A leader is one of the most important roles for managers. Leaders provide a proper
work atmosphere and are able to motivate employees. As a leader a manager is responsible for
motivating and directing employees. In my organization I have to provide leadership for my
team, my department or perhaps my entire organization; and it's where I manage the
performance and responsibilities of everyone in the group. As a manager I have to take decision,
direct my subordinates or employees. I have to motivate them by rewarding them when goals
are achieved, making an atmosphere where doing a good job is recognized and appreciated, I
have to be professional, open, friendly with the staff, as they're my employees and deserve to be
treated with respect. I also have to direct my employees to achieve the organizational goals. To
be a success full leader I have to develop my human skills. I must have good human skill to
communicate, motivate and delegate.
Liaison: The final interpersonal role is a liaison. A liaison is the center for information and
communication networks, and maintains external contacts to gather information. Networking
means getting to know other people, and their abilities and interests; and doing so in the
expectation that this may provide mutual benefit. I have to stay in touch with my outside
contacts and maintain a good relation with them to get information and favors. Again in this
case I have to show good human skills

3. 2. Informational Role: the role a manager plays while exchanging information inside or outside the
organization. They are:
Monitoring: it’s that function of the manager, were he assimilates all the outside
information he gets about the company and its competition etc. In the world so soft drinks
keeping an eye on people’s taste and needs as well as competition’s offers is very
important. So if I were the manager of Pepsi, I would have to monitor what my
competition, such as CocaCola, is offering as their price/volume mix. While checking out
if my customers would be happier with a 15tk off during Eid. All this information that is
crucial for making future marketing and production decisions has to be closely monitored
as they would give my company the edge over my competition.
Disseminator: manager’s role of conveying information from outside or from other
employees, to the members of the organization. For example if I were working in
company, which is being rumored to be facing an imminent stock market crash, then it is
my responsibility to let my employees know that it is only a rumor so they do not stress
out or quit. This sort of open information is required to maintain a good ambiance.
Spokesperson: manager’s role to convey information about company to outsiders or
interested personals. For example if rumors about my company going bankrupt comes
out, it is my duty to ensure such rumors are dissuaded and guarantee all my stakeholders
that the company will go on, by showing our current balance sheet and future plans etc.
3. Decisional Role: Managerial role of making choices. They are:
Entrepreneur: explores organization and its environment for opportunities and initiates
plans for change or growth. For example, Facebook initially started out as Harvard
University student’s social site, and then Mark Z. went global making it an international
social site. He then helped promote businesses though establishing their pages and now
has introduced graph search to manage and use all the information generated by
Facebook. Such changes need plans, visions and goals which change the entire direction
of the company. Thus entrepreneurship by managers is required to maintain or grow or
establish a company.
Disturbance Handler: When the organization faces unexpected or important disturbances,
manager is responsible for taking corrective actions. If there are any major office politics

4. going on that would led to friction between the employees it would be my responsibility
to handle the situation.
Resource Allocator: manager’s role of approving or making significant organizational
decisions. Such as an opportunity of launching a new flavor of drink. This would initially
require an in-depth market research for which I would have to approve a research team
and using their research I will then have to decide if we will launch this new product.
Negotiator: manager’s role of representing his company at major negotiations. Suppose
my company is interested in pitching a tender. Then it would be my responsibility to
represent my company at the negotiations.
These roles of a manager that we have just discussed can be shown in another way, Robert Katz has
identified three essential management skills. These are skills that a manager needs to attain to achieve
their goals. They are appended below:
Technical Skills: These are the specialized knowledge or expertise that one attains through
extensive education in that given field. The ability to apply these skills are crucial. Knowing a
technical skill does not mean that the professional has a monopoly over it. Every job needs a
certain level of expertise. For example, a radiologist who specializes in giving radio therapy has
had years of education and experience in his field.
Human Skills: This covers any skill that a person possesses to interact and understand other
human beings. A person who has these skills can easily work with, understand and motivate
others, either individually or in groups. For example, all managers need to have human skill
because otherwise it would become partially impossible for him to communicate with their
subordinates, colleagues and even top level management.
Conceptual Skills: These are the mental abilities that are required to analyze and diagnose any
complex situations. Managers need to identify problems and quickly take decisions, look for
alternatives and mend the error. For example, if there is a sudden break down in the production
process due to a shortage of buttons then the production manager must find a cost effective
alternative to get buttons and restart the production process as soon as possible.

5. Being a manager, I always have to be comprised of certain managerial activities. The tasks are like:
Traditional management involves making decisions, plotting plans and controlling everyday
chores. As a manger, I have to make decisions wherever need and have to plot out the plans according to
our decisions for goal. Moreover, I have to control those specific things to run the tasks. . Example, I am
working as a financial planning analyst of my organization, I have to look into those sectors of making
budgets and to take decisions on how to bring surpluses for my firm, I also have to plan for what
financial matters I have to take into consideration for my papers to get ready and what should be the
amounts to be allocated, as well as controlling the matters of financial substances like liquidity ratios
and others should also have to be under consideration.
Secondly, other activity is Communication, it means, I have to be well connected with every
sector so that ideas and decisions can be exchanged fairly and without any hastle.Better communication
also helps to get an option to know what is happening to the other department. Example, I must have to
have a proper communication and smooth relationship with the other departments to know the financial
cycles that are running on their own departments and to be acquainted with that summary, so that I can
properly work out for my financial planning papers.
The other role is to have proper Human resource management, where I have to implicate
myself to motivate those staffs under my supervision. Moreover, ensure disciplining within the
organizationsso that no conflict arises within the staffsI also have to look into such matters like staffing
and training. I always try to put those people to work with me who has a keen knowledge about financial
studies to facilitate my financial chores and a proper team can be made. I think, if the right people are
chosen for my task to look after, it gets a chance to have a great work at the end.
Networking is the last one, which means to socialize and interact with the outsiders. I always
prefer to be connected not only with the people inside my organization, but also with the people working
in my fellow organizations through social medias like LinkedIn,Facebook,emails and others. This helps
me to know more about their task, if they are in my designation, along with that I get an idea about their
organization’s financial matters.in this way comparison can be made with what I or my organization is
doing.
Hence, a successful manager concentrates mainly on networking however if I want to be an
effective manager, I should focus more on to better and strong communication with people inside and
outside of my organization.