This is the User Experience Report of HearMe project. This project won the Golden Award of UXD Award in User Friendly 2013 in Shanghai, China. The number of teams is 280, and the duration is 6 months. This multidisciplinary team was consisted of NTUST and NCCU under the supervision of drhhtang as UX expert and Jones as IT expert. The following are some Chinese news:
- 第五届中国用户体验设计大赛颁奖礼现场获知名心理学专家Donald Norman亲临颁奖,台科大政大DITT金獎。 http://www.uxdaward.org/newsdetail.aspx?InfoID=468
- 政大的新聞 http://comm.nccu.edu.tw/02_list_detail.php?sn=886
- 網路的評價 http://www.inside.com.tw/2013/12/02/designers-where-are-you-going-to-work
This is the Design Report of HearMe project. This project won the Golden Award of UXD Award in User Friendly 2013 in Shanghai, China. The number of teams is 280, and the duration is 6 months. This multidisciplinary team was consisted of NTUST and NCCU under the supervision of drhhtang as UX expert and Jones as IT expert. The following are some Chinese news:
- 第五届中国用户体验设计大赛颁奖礼现场获知名心理学专家Donald Norman亲临颁奖,台科大政大DITT金獎。 http://www.uxdaward.org/newsdetail.aspx?InfoID=468
- 政大的新聞 http://comm.nccu.edu.tw/02_list_detail.php?sn=886
- 網路的評價 http://www.inside.com.tw/2013/12/02/designers-where-are-you-going-to-work
Designers and developers are innovators! Merge mindsets between designers, engineers and other stakeholders with design thinking. Come together and engage in the development process with a more effective approach.
Presented on GDG DevFest Hong Kong 2017
This is a simplified version of the slide deck shared in the "Lean Canvas Cafe Workshop" delivered in the Agile Tour Taiwan 2020 Conference (2020 Dec. 13@ Taipei, Taiwan).
"Lean Canvas Cafe" is an educational game designed to show the challenges of running a startup business and teach the elements of Lean Canvas.
=========================
《精實畫布咖啡館》(Lean Canvas Cafe) 工作坊:
台北的咖啡館一家挨著一家,每家的生意看起來都很不錯。喜歡喝咖啡的你打算也找認識多年的朋友合夥開一家咖啡館,但是想開店創業的人可不只你們而已。你能洞悉市場趨勢、掌握顧客需求、制定最佳經營策略,並在激烈的競爭中脫穎而出、成功打造出理想的咖啡館嗎?
是的!開咖啡館也可以很敏捷!
在這個 180 分鐘的工作坊中,參加者將透過講者獨創的桌遊教具 — 精實畫布咖啡館 (Lean Canvas Cafe),以開咖啡館的情境,體驗並瞭解精實畫布中提到的不同企業營運構面,考驗自己在應用精實敏捷精神時的偏好與盲點,並在擬真的創業競賽中脫穎而出。
聽眾收穫:
實際動手演練並深入瞭解精實畫布 (Lean Canvas);
瞭解平衡產品開發、流程改善及提升顧客體驗的重要性;
透過有趣的桌遊教具瞭解自己在產品開發/服務設計/創業過程中的策略運用偏好與盲點;
在分組對抗競賽的工作坊中認識新朋友(並找到志同道合的創業夥伴?!)
體驗活動:
2020/12/19 - https://www.accupass.com/event/2011090634386895186860
2021/01/17 - https://www.accupass.com/event/2011201104371260162243
This is the Design Report of HearMe project. This project won the Golden Award of UXD Award in User Friendly 2013 in Shanghai, China. The number of teams is 280, and the duration is 6 months. This multidisciplinary team was consisted of NTUST and NCCU under the supervision of drhhtang as UX expert and Jones as IT expert. The following are some Chinese news:
- 第五届中国用户体验设计大赛颁奖礼现场获知名心理学专家Donald Norman亲临颁奖,台科大政大DITT金獎。 http://www.uxdaward.org/newsdetail.aspx?InfoID=468
- 政大的新聞 http://comm.nccu.edu.tw/02_list_detail.php?sn=886
- 網路的評價 http://www.inside.com.tw/2013/12/02/designers-where-are-you-going-to-work
Designers and developers are innovators! Merge mindsets between designers, engineers and other stakeholders with design thinking. Come together and engage in the development process with a more effective approach.
Presented on GDG DevFest Hong Kong 2017
This is a simplified version of the slide deck shared in the "Lean Canvas Cafe Workshop" delivered in the Agile Tour Taiwan 2020 Conference (2020 Dec. 13@ Taipei, Taiwan).
"Lean Canvas Cafe" is an educational game designed to show the challenges of running a startup business and teach the elements of Lean Canvas.
=========================
《精實畫布咖啡館》(Lean Canvas Cafe) 工作坊:
台北的咖啡館一家挨著一家,每家的生意看起來都很不錯。喜歡喝咖啡的你打算也找認識多年的朋友合夥開一家咖啡館,但是想開店創業的人可不只你們而已。你能洞悉市場趨勢、掌握顧客需求、制定最佳經營策略,並在激烈的競爭中脫穎而出、成功打造出理想的咖啡館嗎?
是的!開咖啡館也可以很敏捷!
在這個 180 分鐘的工作坊中,參加者將透過講者獨創的桌遊教具 — 精實畫布咖啡館 (Lean Canvas Cafe),以開咖啡館的情境,體驗並瞭解精實畫布中提到的不同企業營運構面,考驗自己在應用精實敏捷精神時的偏好與盲點,並在擬真的創業競賽中脫穎而出。
聽眾收穫:
實際動手演練並深入瞭解精實畫布 (Lean Canvas);
瞭解平衡產品開發、流程改善及提升顧客體驗的重要性;
透過有趣的桌遊教具瞭解自己在產品開發/服務設計/創業過程中的策略運用偏好與盲點;
在分組對抗競賽的工作坊中認識新朋友(並找到志同道合的創業夥伴?!)
體驗活動:
2020/12/19 - https://www.accupass.com/event/2011090634386895186860
2021/01/17 - https://www.accupass.com/event/2011201104371260162243
The master thesis focuses on how to improve the service quality of the world first AR sport competition. The contents include the design concepts and how they are evaluated. The project is done at National Taiwan University and supervised by Prof. Tang, Hsien-Hui.
2019 Service Plus 總結重點報告 Service+2019 summary outline 0418NTUST
Service Plus是DITLDESIGN團隊的服務設計案,試圖建立優良的服務設計知識服務。
3/23的大會總共有340人,會場票卷全部販賣完畢,工作團隊於志工沒有座位,大會貴票卷大約是25%,學生票大約是22%。3/24的五場工作坊總共114人。大會參與者有30%為管理階層,line總經理帶領公司成員全程參與,共計有100多家企業,包含不少國際級公司。
共有來自歐洲、大陸、台灣的12位講者,及邀請的12位嘉賓,都是服務設計的實務工作者,同時結合台灣主要的服務設計組織與公司,以及相關書店。
核心工作團隊為17位成員,除主辦人唐玄輝教授,全部是其指導學生及臺灣科技大學的學生。
線上線下活動規劃豐富,共20個服務模組。大會出席率達98%,閉幕時還有約95%以上的參與者。大會整體NPS達34,推薦者達1/3。
大會未申請任何政府補助,試圖用商業運作確認服務品質,最後收支平衡。
Service Plus conference is the service project executed by DITLDESIGN in an attempt to establish a high quality service design knowledge service.
There were 340 participants in the conference on 23rd of March. All tickets were sold out resulting in no seats for volunteers and organizers. 25% of the participants were VIP guests while 22% were students. There were 114 participants for the workshops on 24th of March.
30% of the participants were manager levels. One of them is the CEO of line Taiwan. They were from more than 100 companies, including some international companies.
The 12 speakers were from Europe, China, and Taiwan, and all of them are currently service design practitioners in big companies or design consultancies. We also invited local service design practitioners and publishers.
The core working team includes 17 members, being Prof. TANG and his supervised students.
There were various online and offline activities, including 20 service modules.
The attendance rate reached 98% while there were still 95% remained until the closing ceremony.
The overall NPS reaches 34. Promoters occupied 1/3 of the participants.
We did not apply any governmental support for the evnet because we intended to examine the service quality through financial results. In the end, we reached a break-even-point.
Appreciating the multifaceted F2E from user experience to service designNTUST
F2E originated from the professionals handling front-end coding of webs in the internet era. They play an important role in the presentation and interaction of webs, and are the frontline uses encounter. Good F2E can greatly improve the quality of user experience.
When entering the era of new service design, the touch points between users and service are getting diverse. Not only digital user interface, but also a physical user interface, voice user interface, and even human-to-human contacts are included in the trend of online-offline integration.
Facing new service system, we might redefine F2E as engineers who utilize service persons, physical environments, digital tools and environments to establish service systems. Therefore, the jobs of F2E are more diverse and splendid. This talk will share our near-future imagination for service F2E.
https://2018.fedc.tw/