Heap con eng mngr transition
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From mentoring team members to aligning engineering efforts with business priorities, today’s companies are in dire need of great technical leaders. There is no management school for this and most organizations lack access to guidance or a mentorship framework that can transition their most talented core contributors into contemporary engineering managers. This talk will share tactics for using an engineer’s natural pattern-matching skills within a framework for dealing with the situationally complex problems that arise within growing modern technical teams.
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Heap con eng mngr transition
- 1. Courtney Hemphill Partner and Technical Lead @ Carbon Five @chemphill courtney@carbonfive.com Technical Management 101 Carbon Five @carbonfive
- 2. Photo by Hunters Race on Upsplash
- 3. Photo by Steve Halama on Upsplash
- 4. Photo by NESA by Makers on Upsplash
- 5. 2018 - Managing the ManagersMy Experience 17Years 2002 - Freelance 2000 - Startup 2006 - Carbon Five 2008 - First Technical Lead 2014 - Engineering Manager 2016 - Building Teams (NYC) 2012 - New Product Launch 20+ Product Teams 100sCompanies @chemphill 2015 - Enterprise Replatform/Reorg
- 6. Successful companies are built by great teams. Vision may come from one bright individual but the effective execution of that vision comes from great general management skills. Why Management @chemphill
- 7. Why the gap? Credit: AWS Microservices Evolution @chemphill
- 8. Why the gap? Credit: Gilt Group “AWS re:Invent 2016: From Monolithic to Microservices: Evolving Architecture Patterns in the Cloud (ARC305)” @chemphill
- 12. @chemphill Software Management Abstraction Messaging Code Reviews & Retros Feedback Story Writing Goals / OKRs Interoperability / APIs Diversity Continuous Integration & Deployment Customer Empathy Pair Programming Mentorship Testing Psychological Safety Recursion Authenticity
- 13. Software Management Abstraction Messaging Code Reviews & Retros Feedback Story Writing Goals / OKRs Interoperability Diversity Continuous Integration & Deployment Customer Empathy Pair Programming Mentorship Testing Psychological Safety Recursion Authenticity @chemphill Communication Business Results Motivations
- 14. General Management 101 (thank you Michael Dearing & Harrison Metal) Communication @chemphill
- 15. The Pyramid Principle (logic in writing, from a woman of many firsts: Barbara Minto) Messaging @chemphill
- 16. Get to your point cc Barbara Minto @ https://barbaraminto.com @chemphill
- 17. Storytelling SCQA - Situation - - Complication - - Question - - Answer - cc Barbara Minto @ https://barbaraminto.com @chemphill
- 18. Radical Candor (Kim Scott on building stronger relationships through directness) Feedback @chemphill
- 19. cc Kim Scott @ Radical Candor https://www.radicalcandor.com/blog/gather-interview/@chemphill
- 20. Continually evolve the process (across all dimensions needed for a great team) Retrospectives - 360 Feedback @chemphill
- 21. cc Product Dartboard @ https://www.productdartboard.com@chemphill
- 22. Autonomy, mastery, and purpose (We can only learn when we can measure the results of our actions ) Business Results @chemphill
- 23. OKRs (from Andy Grove, with love) Goal Setting @chemphill
- 24. Prioritization “The art of management lies in the capacity to select from the many activities of seemingly comparable significance the one or two or three that provide leverage well beyond the others and concentrate on them.” - Andrew S. Grove, High Output Management @chemphill
- 25. Measure What Matters • Company level, team, individual • Go big (70% chance) • Not too many (prioritize) • Time bound (3 months or less) • Never tie to bonus or comp @chemphill
- 26. Photo by Josue Isai Ramos Figueroa on Unsplash “Unrealistic beliefs on scope - often hidden and undiscussed - kill high standards.” - Jeff Bezos, shareholder letter 2017 @chemphill
- 27. Accountable for Outcomes That Matter (ownership of code from creation through delivery) Customer Empathy @chemphill
- 28. Teams own code end to end • Test your code (as user, chaos, canary, etc) • Capture baseline at start and change on delivery (+/-) • Blameless post mortems • Learn from past incidents and share knowledge to prevent future ones @chemphill
- 29. Retention, success, profit (results reflect accessible knowledge base of producers) Diversity Matters @chemphill
- 30. Photo by pina messina on Unsplash - Gender-diverse companies perform 15% better - - Ethnically-diverse companies perform 35% better - For every 10% increase in gender diversity in the same senior executive team, Earnings before interest and taxes (EBIT) increased by: • 8% in the United States • 3.5% in the United Kingdom
- 31. Implicit (unconscious) bias • Hiring, look outside your normal sources for candidates • Create clear rubrics for interviewing and advancement • Look for to match “stretch” projects to those that want to develop those skills • Create inclusive environments that foster a sense of belonging @chemphill
- 32. The force multiplier of great managers (great products are to customers as great cultures are to employees) Motivation @chemphill
- 33. One on one’s, networking, be a mentee (mentoring others in addition to oneself) Mentorship @chemphill
- 34. Mentorship operates across three dimensions Journeyman Apprentice • Sharing back (one-to-many) Driver Navigator • Sharing across (networking) Apprentice Journeyman • Reflecting up (continual learning) @chemphill
- 35. Autonomous, shared accountability cultivates learning (witnessing a learning culture firsthand) Psychological safety @chemphill
- 36. @chemphill
- 37. Be a human (humility can be a powerful connecting force) Authenticity @chemphill
- 38. Philosophical Self Ethical virtue Ethical actions Real Self Self-awareness Self-regulation Psychological Self Authentic Leadership Humility Purpose @chemphill
- 39. Roadblocks on the way (not a full data set) Pitfalls @chemphill
- 40. Common Struggles Failure to delegate • Find solace in a tough project • Trust your team, allow them to fail Caught in complexity • Underestimating • Chasing “shiny” tech Ego • Condescending • Pet Agenda • Fail to work with other leaders @ company @chemphill
- 41. “Management is the opportunity to help people become better people. Practiced that way, it's a magnificent profession.” - Clayton M. Christensen
- 43. Resources Communication • Harrison Metal (www.harrisonmetal.com) • Barbara Minto (www.barbaraminto.com) • Radical Candor (www.radicalcandor.com) • Product Dartboard (www.productdartboard.com) Business Value • OKRs (John Doerr, https://www.youtube.com/watch?v=t-yeDb7stlw) • Implicit Bias (https://implicit.harvard.edu/implicit/takeatest.html) Authenticity • Psychological Safety(ReWork:Google)