This presentation was part of a discussion at Sheffield's Health and Wellbeing Board on 25 June 2015. Read the papers from the Board meeting: http://sheffielddemocracy.moderngov.co.uk/ieListDocuments.aspx?MId=5993.

1. Annual Report
2014-15

2. What is Healthwatch?
We are the consumer watchdog for health and social care services.
We were created by the Health and Social Care Act 2012.
Healthwatch is the ONLY
INDEPENDENT statutory body
for health AND social care.
We’re here to ensure adults, children and
young people have a say in how services
are designed, commissioned and run.

3. Our Statutory Activities
● Obtaining the views of local people
● Promoting, supporting and enabling local people:
● in the commissioning, scrutiny and provision of services
● to monitor the standard of provision
● Formulating views on the standard of provision.
● Making recommendation and reports on how services
could be improved.
● Making recommendations and providing evidence to
Healthwatch England and the Care Quality Commission
● Providing advice and information.

4. How we work

5. Getting People’s Views
2,289 people
have spoken with us at community events during 2014/15.
51 events attended
including fayres and festivals.
300 people
attended Healthwatch events.
124 organisations
on our Virtual Advisory Network.

6. How do we do it?
@
Healthwatch Sheffield receives your comments about health and
social care.1
2
We might refer you to one of our
partner organisations for advice
or for help to make a complaint.

7. 3
All of your comments are
added to our database.
4
We check the database
regularly to identify
service areas where people
are experiencing problems.
We will take immediate action if your
comments raise serious concerns.
This could include informing
Healthwatch England, NHS England
and the Care Quality Commission.
5
We write reports
with recommendations on how services
could be improved.
We also work with the organisations
who design and run services to help
change things for the better.

8. Reaching Hidden Voices
Children & Young People
Working with Chilypep (to deliver our Young Healthwatch),
Sheffield Young Carers and Sheffield Parent Carer Forum.
BME Communities
Attending community events and working with
BME support groups.
Older People
Raising awareness through Sheffield 50+ and
visits to residential and nursing homes.
Disabled People
Working in partnership with Disability Sheffield
and Partners for Inclusion.
Vulnerable People
Working with organisations including: The Big Issue,
The Archer Project, St Wilfrids, Mental Sheffield and Sun:Rise.

9. Young Healthwatch
Giving children and young people a voice
We’re working with Chilypep to provide activities and engagement
opportunities for under 25s.
● Monthly members meetings
● Young Healthwatch Priority Work:
● Mental Health
● Health Inequalities
● Substance Misuse
● Specialist training courses in:
● Enter and View
● Creative consultation methods

10. Young Healthwatch
Children and young people making a difference
● Created “Get It Right With Your GP: A guide for young people”
leaflet and video
● Report into Substance Misuse
● Making Sheffield’s Dignity Code
more young person friendly
● Having a question raised at a
Parliamentary Debate about
CAMHS (Child and Adolescent
Mental Health Services)

11. Information & Advice
551 people
have received information
and/or advice.
The information and advice
service is provided by
Sheffield Citizens Advice.

12. So what?
What do we do with all
the information we receive?
We use it to influence and
improve services in the
following ways...

13. Influencing & Improving Services
Representatives on Boards and Partnerships
We have representatives on key boards and partnerships in the
city including:
● Sheffield Health and Wellbeing Board
● Sheffield Clinical Commissioning Group
● Sheffield City Council’s Scrutiny Board
● Mental Health Partnership Board
● Carers and Young Carers Partnership Board
● Learning Disabilities Partnership Board etc.

14. Influencing In Action
Meet Tony. He’s one of our volunteer Meeting Reps.
Application
Interview
Training
Choices
Volunteer role

15. Being a Meeting Representative
How does Healthwatch support Meeting Reps?
Before On the day After
We provide:
- info from citizens’
view point
- work updates and
progress reports
Ask the Rep:
- if they need any
additional info or
support
We provide:
- briefing docs &
meeting papers
(if needed)
- feedback form
Rep attends
meeting
Rep completes
feedback form
We check for
actions and
implications for
core Healthwatch
work

16. Influencing & Improving Services
Influencing Strategies
We have been involved in developing and influencing:
● Sheffield Mental Health Crisis Care Concordat
● Sheffield Mental Health Strategy refresh
● Health and Wellbeing Board Health Inequalities Plan
Improving Services
We monitor the quality of services and push for change through:
● Representation on local and regional Quality Assurance
and Patient Experience Groups
● Observer role on the Healthier Communities and Adult
Social Care Scrutiny Board
● Contributing to the Quality Accounts process

17. Influencing & Improving Services
Enter and View Visits
We have a statutory power to be able to visit any publicly-funded
service. We visited 3 providers during 2014/15.
The visits are not inspections but are to:
● observe the nature and quality of services
● see and hear how the consumer experiences the service
● collect the views of patients, their relatives and carers.
PLACE Visits
We undertook 6 Patient-Led Assessments of the Care Environment.
These visits focus on the care environment rather than clinical care
provision (i.e. building maintenance, cleanliness, food etc).

18. Reports and Recommendations
We have made recommendations to Healthwatch England, the
Care Quality Commission and NHS England about:
● Access to dental care for people with Learning Disabilities
● Unsafe discharge of patients
from hospital
● Concerns about a care home
● Mental health services
● Access to eye care services
for homeless people

19. Case Study
Non-Emergency Patient Transport Report
Our recommendations include:
● Text/phone call backs (10 minute notification)
● A central assessment system
● More easily available info for
patients about their transport
● Staff to introduce themselves
and to wear name badges

20. Impact
Crisis Care Concordat
We ensured Service User and Carer Voice was embedded in the
plan as a stand alone priority.
Feedback from national CCC was Sheffield’s plan showed good
governance and was strong in a number of areas including an
additional focus on users and carers.
Patient Transport
Our recommendations were incorporated into contract review
meetings with providers and SMS messaging is in the providers’
service development and improvement plans for 2015/16.

21. Healthwatch Sheffield’s priority work areas are:
● Mental Health
● Access to Primary Care for Excluded Groups
● Social Care – with a focus on Care at Home,
and dignity and respect in care homes
● Quality Assurance Framework for engagement
We will also respond as and when appropriate to issues raised by
the people of Sheffield.
Priorities for 2015/16

22. Capacity
We are asked to be involved in many more projects than we are able
to contribute to effectively.
Resources
We estimate our resources make up around 0.02% of the total health
and social care economy in Sheffield.
Reputational risk
Need to ensure independence and maintain confidence of local people.
Discussion
So...... as the only 2 bodies in the city with a remit covering
Health and Social Care, how can we work better together in
the future?
Challenges

23. To let us know your views on Health and Social Care
services or join, contact the Healthwatch team!
Tel: (0114) 253 6688
Text: 07415 249657
Email: info@healthwatchsheffield.co.uk
Email: yhw@healthwatchsheffield.co.uk (Young HW)
www.healthwatchsheffield.co.uk
Twitter: @hwsheffield & @YHWSheffield
Facebook: HealthwatchSheffield & SheffieldYoungHealthwatch

24. Annual Report
2014-15