Keynote Presentation at DayOne Conference – Shaping the Future of Health, Basel, Switzerland.

11. @JBBC
It always amazes me that in healthcare we spend
millions building solutions that the end users don’t
want.
Why?
Well often we are never asked.
Would Amazon build a platform without consulting
the end user?
Would General Motors produce a new car without
understanding their consumer?
So why do we do it in healthcare?
Michael Seres @mjseres

13. @JBBC

15. @JBBC

16. (Source: Dahlgren and Whitehead 1991)

17. @JBBC

19. “In the milieu of technological
advances, we often overlook
the low-tech, analog human.”
- Jordan Shlain M.D., Founder
HealthLoop
@JBBC

20. @JBBC

22. @JBBC
“People talking to each other”
- Susannah Fox
(ex) Chief Technology Officer of
the US Department of Health and
Human Services