Papers can be misplaced; forms can be incorrectly filled, with up to 40% of forms becoming obsolete due to changes; and the sheer number of paper forms means that much storage space is needed. All these can affect patient service delivery and patient care quality within the organisation. While healthcare technology has improved, the current forms management workflow continues to be a laborious process. Healthcare staff use pre-printed forms, manually fill in patient information, print and stick on barcodes and labels, then transfer them between departments. This time-consuming process does not allow the organisation to maximise its resources.