The document discusses how HP and Hyland have joined forces to provide a patient communications and workflow solution that streamlines administrative processes, improves the patient experience, and reduces hospital readmissions. Their combined solution pulls information from various systems to automate processes like patient discharge workflows. It compiles necessary information, sends notifications to responsible parties, and produces comprehensive discharge summaries. This integrated solution provides benefits like accessing all enterprise content, enabling intelligent workflows and notifications, simplifying archiving, and speeding the revenue cycle.

1. Improve patient engagement and outcomes
Communications solutions for healthcare providers from HP and Hyland Software
HP and Hyland have joined forces to deliver a comprehensive patient communications and workflow solution designed to reduce
hospital readmissions and improve the overall patient experience. Combining HP Patient Communications—a healthcare software
solution based on HP Exstream—with Hyland Software’s OnBase allows you to tie the different departments of your organization
together with effective communications driven by intelligent, automated workflows. Streamline administrative processes and provide
more informed transition of care documentation, along with easy-to-follow post-care instructions.
Emerging challenges
Most healthcare providers have a variety of communication and content systems spread across the organization.
Records and other patient documents are often produced in a mixture of different media—including the electronic
medical record (EMR), paper forms and clinician notes—and housed in a variety of archives and databases.
Administrative, clinical, and billing systems are typically disconnected, and the result is inefficient and cumbersome
processes, which can slow the revenue cycle and impact patient care.
Discharge summaries, for example, can take up to a week to complete and involve nearly every part of your
organization. A poor discharge process can lead to delayed or missed revenue and empty, unprepared rooms. Worse
yet, when patients don’t receive the information they need for a positive transition, their risk for unnecessary and early
re-hospitalization rises, which negatively impacts their health and satisfaction. The situation has caught the attention of
both Medicaid and private insurers, who warn that payments for avoidable readmissions will be reduced.
With the federal mandate to have all U.S. health records digitized by 2014, healthcare providers need to quickly find
a communication management solution that can meet these challenges.
Put your communications to work
By joining forces, the HP and Hyland combined solution helps you tie together all of your various content and systems
and use this information through workflows that simplify and automate a host of day-to-day processes, including
billing, medical record archiving, physician-to-physician shift transition reporting, and the patient discharge process.
The solution ingests and manages virtually any kind of unstructured content, including HL7 messages, lab results,
diagnostic data, EKG information, and other third-party generated information, and then integrates it with your
existing systems—such as multiple health information systems (HIS), the EMR, and other clinical and billing systems.
With its easy-to-use interface, you’ll be able to access the information you need when you need it.
Pulling from these existing systems and databases, the solution can also enable intelligent workflows that help ensure
your organization runs smoothly. It can help hospital staff with specific events, such as a patient discharge. When it’s
time for a patient to transition to a home environment or other care facility, hospital staff can initiate a workflow that
aids in the patient’s positive transition from the hospital. All of the necessary information is automatically compiled,
and notifications—including SMS messages—can be sent to responsible parties. At the end of the process, you can
quickly produce easy-to-understand, yet comprehensive discharge summaries in print and electronic formats that help
patients and their physicians, families, and caretakers understand and follow a post-hospitalization care plan.

2. Create discharge document—From a controlled editing
environment or your current system, staff can quickly
create comprehensive and effective communications.
Automate shift-to-shift and hospital-to-aftercare
workflows—Deliver the right information to patients and
caregivers for the best outcomes throughout treatment.
Discharge
document
template
OnBase
handles
workflow
and data
repositories
We team up—you win
While HP Patient Communications and OnBase each
deliver powerful features to healthcare providers,
together they offer a number of additional benefits:
• Accesses all of your enterprise content—HP Patient
Communications and OnBase enable a
comprehensive view of all of your organization’s data
and content.
• Enables intelligent workflows with notifications—
HP Patient Communications integrates with OnBase’s
workflow features to enable automated notifications
for key events in the process. Notifications can be
driven by a number of events—including timeline
milestones or communication draft reviews—or
automatically triggered in response to existing and
new data.
For example, during patient registration, the solution
could automatically deliver notifications about a
patient’s current prescriptions or allergies that could
impact their care plan.
• Simplifies archiving—HP’s solution makes it easy to
archive communications in OnBase. Archived
information can be used to drive targeted wellness
initiatives for discharged patients.
• Provides multichannel delivery—From high-volume
bills and statements, to on-demand composition of
patient histories, to event-triggered email and SMS
communications, such as follow-up appointment
reminders, HP Patient Communications can deliver
valuable content to virtually any print or electronic
channel.
• Speeds revenue cycle—Easily capture and store
patient information (such as insurance, consent, and
ID documents). Facilitate communication between your
organization and key stakeholders—including
doctors, insurance representatives, and patients—to
avoid delays in the billing processes. Bring in
disparate data, automate workflows that slow the
billing cycle, and standardize processes to reduce
rejected claims.
Improve post-hospital care
Simplify the creation of informative, helpful discharge
plans and transition of care communications that can be
tailored to each patient’s specific needs, including:
pictures of medications, detailed follow up care
instructions, appointment reminders, what to expect in
the healing process, and who to contact should they
have questions or concerns. This personal touch
increases patient satisfaction and improves other
caregivers’ success.
Why HP?
For more than 50 years, HP has been partnering with
leading healthcare organizations, supplying the
technical expertise and business savvy required to
position these companies at the forefront of healthcare
innovation. Today, industry analysts rank HP as a
leading provider of information technology and services
to the health and life sciences industry.
Why Hyland Software?
More than 10,000 organizations and tens of thousands
of users depend on OnBase, Hyland’s enterprise content
management (ECM) solution. A leading software solution
provider in the healthcare space, Hyland leverages more
than 20 years of expertise and proven best practices to
partner with customers to deliver the best possible ECM
solution.
Learn more
For more information about HP Exstream and HP Patient
Communications, visit www.hpexstream.com.
For more information about Hyland and OnBase, visit
www.hyland.com/healthcare.
Next steps
To schedule a free consultation, please contact:
Paul Woods
Healthcare Industry Solutions Lead
HP Exstream Enterprise Software
Hewlett-Packard Company
(805) 669-7285
improved.outcomes@hp.com
© 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without
notice. The only warranties for HP products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Some HP Exstream
features and functionalities do not currently include support for double byte character sets (DBCS). Please check with
your HP Exstream representative for details.
February 2012