Health IT Summit in Houston 2014 Opening Keynote "HealthKit and Beyond: Mayo Clinic Connected Care" with John Wald, MD, Medical Director, Public Affairs, Mayo Clinic

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Beyond Health Kit
Mayo Clinic Connected Care
John T. Wald, MD
Medical Director
Public Affairs and Marketing
iHT² Health IT Summit
Houston, Texas • December 10, 2014

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Mayo Clinic app +
Apple Health

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Rochester, Minnesota
Jacksonville, Florida
Phoenix/Scottsdale, AZ

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6 STATES
59,509 EMPLOYEES
UNIQUE PATIENTS
from every state & 135 countries
1.3 million
ENTERPRISE REVENUE
all income reinvested
$9.4 billion
5 SCHOOLS

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After 150 years...
4,100 STAFF PHYSICIANS & SCIENTISTS
1,532 RESIDENTS & FELLOWS
2,541 HOSPITAL BEDS
139 OPERATING ROOMS
76,875 SURGERIES

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Mayo Clinic is developing a portfolio
of services to fulfill unmet needs
of patients, providers and health
consumers

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Plummer record
Pioneering electronic tools
Campus EMRs
Converged EMR
Refined and innovative tools
Central lab
Mayo Scheduling System
Knowledge
to Delivery
Connected Care
Ease, Watson
Unified data platform
Digital care
Digital health system integration
Unified platforms – knowledge, process
Knowledge Content Management System
Technology and Digital
Strategy Evolution

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Tools for Surgical Excellence

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Provider Workflow / Effort
Current EMR
Provider Workflow (caring for 9 patients)
New PoC Tool (mobile)
Provider Workflow (caring for 9 patients)
Information Systems
11+
1
Use of Paper Intermediates
5+
0
Manual Pathway/ Complication Calculations
>36
0
Screen Transitions
(inter-application)
237 (43)
25 (0)
Mouse Clicks
619
25
Estimated Cognitive
Load Index
1,623
75 (<5% of current)
Time (minutes)
30:14 (95% on navigation)
< 4:30 (95% on clinical)
Provider Workflow

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OSF Health Care
Palomar Health
Aspen Valley
Hospital
St. Francis
Hospital
Baptist
Health Care
WellStar
Health System
Pikeville
Medical Center
Shriners Hospitals
For Children – Twin Cities
Médica Sur
ThedaCare
Trinity Health
Stormont-Vail
HealthCare
Yampa Valley
Medical Center
Billings
Clinic
Puerto Rico
Salus
NCH Healthcare
St. Elizabeth
Healthcare
Sparrow
Health System
Dartmouth-
Hitchcock
St.Alexius
Medical Center
Altru Health
System
Yuma Regional
Medical Center
Kingman Regional
Medical Center
ASU
Health Services
Mosaic
Life Care
NorthShore University
HealthSystem
CentraCare
Coborn Cancer Center
Parrish Medical
Center
Kootenai
Health
UnityPoint Health
Cedar Rapids
Mayo Clinic Care Network
Mayo Clinic Health System
Mayo Clinic
Methodist
Health System

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Knowledge Content
Management System
KNOWLEDGE
SOURCES
Practice
Education
Research
Global Business
Solutions
Mayo Medical
Laboratories
COLLECT CATALOG ENABLE
Knowledge
Content
Content
Management
System
Knowledge
Content
KNOWLEDGE
DELIVERY
APP
WEB
PRINT
MOBILE
Vehicle
Here
There
Everywhere
Knowledge is fed back in to create new knowledge

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Connected Care
 Patient Portal
 Mobile Patient App
 HIE
 Pre-visit information
 Notes, labs, radiology
and path reports
 Secure messaging
 Internal eConsults
 External eConsults
 Telestroke
 eTumor boards
 eICU
 eDermatology
 eEmergency Dept
 Neonatology – Video
Assisted Resuscitation

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Mayo Clinic is using the digital sphere
to help achieve its goal of reaching
20 million people by 2020

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Connected
Health

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Mayo Clinic Diet online
A lifelong approach
to help people improve
their health and
maintain a healthy
weight

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Mayo Clinic Healthy Living online

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Relationships Matter
Mayo is partnering with Apple and others
share information, improve outcomes
and decrease costs

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Mayo Clinic app + Apple Health

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Better®
 App-based platform
provides “personal
health assistant”
services.
 Incorporates Mayo
Clinic content, symptom
checker, and nurse line

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Mayo Clinic app + Apple Health

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DEMOGRAPHICS
of our active users
0-17
18-29
30-49
50-64
65+
1%
11%
34%
32%
44% 22%
56%

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UPDATED USERS
to the new version
60%
30 days

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TOP
10
RANKING
Medical Category
TOP
50

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Health Consumers

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Health Consumers

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Health Consumers

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Membership
Creating Meaningful Relationships

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“I look through a half
opened door into the
future, full of interest,
intriguing beyond
my power to describe.”
William J. Mayo, 1931