HDFC Bank is one of the largest private sector banks in India. It was founded in 1994 and is headquartered in Mumbai. The bank has over 5,000 branches across India and offers a variety of banking products including loans, credit cards, savings accounts, and insurance. It has a large customer base of over 28 million and employs around 69,000 people. The bank has experienced significant growth in recent years, with its net profits increasing 31% to Rs. 69 billion for the fiscal year 2012-13.

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3. STUDY ABOUT
● ABOUT HDFC BANK
● PROFILE OF HDFC
● BOARD OF DIRECTORS OF HDFC
● NETWORK OF HDFC
● FUNCTIONS
● ONLINE SERVICES
● PRODUCT & SERVICES OF HDFC
● ONLINE BANKING
● SWOT ANALYSIS OF HDFC
● CONTROVERSIES

4. ABOUT HDFC BANK
● Housing Development Finance Corporation
● Hasmukh Bhai Parakh
● ‘in principal approval’
● HDFC is the 2nd largest international private bank
● Blue is often associated with depth and stability. It
symbolizes trust, loyalty, wisdom, confidence,
intelligence, faith, truth, and heaven. Blue is considered
beneficial to the mind and body.

5. PROFILE OF HDFC BANK
● Type : Public
● Founded : August, 1994
● Headquarters : HDFC Bank Ltd, Mumbai, India
● Industry : Banking, Insurance,
Capital Markets and allied industries
● Products : Loans, Credit Cards, Savings,
Investment vehicles, Insurance etc.
● Net revenue : Rs.24628.38 crores (2011)
● Net income : Rs. 4017.69 crores (2011)
● Employees : 55752(2011)
● Website : www.hdfcbank.com

7. BOARD OF DIRECTORS OF HDFC
● Mr. Aditya Puri- CEO & Managing director
● Mr. Jagdish Kapoor - Chairman of HDFC Bank.
● Mr. Harish Engineer- Executive directors
● Keki Mistry- Managing Director
● Mr. A Rajan- Country Head-Operations
● Mr. Rahul Bhagat- Vice president

9. Information of HDFC
• As of 31 March 2013, assets of INR 4.08
trillion.
• For the year 2012-13, net profit of INR 69
billion, up 31% from the previous year.
• Its customer base stood at 28.7 million
customers on 31 March 2013
• Employees around 69065(march 2013)out of
which 12295 are women
• Revenue is 6.5 billion dollars (march 2013)

10. ●Aditya Puri, CEO , positioned HDFC Bank as a corporate
lender in its initial years. Its first set of clients included the
Tata and Birla groups.

14. CARDS
❖ credit cards
❖ debit cards
❖ prepaid cards
❖ loan on credit cards
**Apply for credit card and get Rs.250/- CASH
BACK on first swipe**

16. ONLINE SERVICES
● Net banking
1. View account balances and statements.
2. Transfer of money between two accounts.
3. Secure access through OTP.
4. Pay utility bills,
5. Updating PAN details.
6. Payment of credit card bills.
7. Request for demand draft/cheque book.
8. Many others.

17. HOME PAGE ON WEBSITE

18. MOBILE BANKING
● Sms alerts.
● Dial in.
● Browser on mobile.
● Applications for iphone, blackberry, android, nokia.
● Credit card information.

19. INITIATIVE ACTIVITIES
● Sustainable livelihood
● Financial literacy
● Education
● Training
● Go green

22. Services
● Travelers Cheques
● credit card
● home loan
● personal loan
● Foreign Currency Cash
● Foreign Currency Demand Drafts
● Cheque Deposits
● Remittances
● Trade Services
● Mutual funds
● Insurance
● forex

23. ATMS,Branches,NRI POINTS.
● Over 11515 ATMs around &6420 in India.
● 3,600 branches in India.(2013)
● Many NRI access points around the world including
gulf countries.
● It has 2000 branches in India

27. AWARDS
Outlook money award
• Forbes asia
• Ndtv profit business leadership award
• Guinness world record (for blood donation drive)
• Skoch financial inclusion award
• Sunday standard best banker
• And more…….

32. Problems faced by customers
● Cash not dispensed/less cash dispensed.
● Statement related credit cards.
● Address change related.
● Instant account activated.
● Delay in loan approval.

33. ANALYSIS OF COMPLAINTS

36. THANK YOU!

37. Prepared by;-
●B.kiranmayi
●Madhurya P
●Pallavi Reddy
●Prathyusha Reddy