This describes very briefly on how we engage with GIC's(Aka captives) and expected gains. Please do share comments or feedback on same

1. HCL INDIA
and THE GIC
Business Value
Innovation
Delivery Excellence
WWW.hcltech.com

2. The Global In-house Center (GIC)/GIC model has been
gaining significant traction in recent years. Formerly called
“GIC centers”, these centers were traditionally viewed as
cost centers for parent organizations. However, with the
upsurge in global sourcing, GICs today are changing the
game by going beyond their delivery mandates. They are
now proving to be centers of excellence, profit centers,
program management offices and hubs for innovations.
WHAT LIES AHEAD FOR THE GIC
* Value creation for the parent entities (operational to
strategic, more accountability, independent decision
making and managing vendor relationships)
* Setting up of multi-function centers in India and
acting as power centers for global MNCs
* Center of Excellence—India is now home to more
than 100+ COEs within GICs
* Eco-system connect—GIC’s exploring various
channels to partner with start-ups as well as Indian
IT majors
* Transformation into a global sourcing hub for the
organization’s entire IT and business process needs
* Emergence as the hub for digital and futuristic
products for the global corporates
* Focus on business value and innovation to be
supported by high quality talent, technology and
leadership
* Evolution from being enablers of business to strategic
business partners
HCL & THE GIC MARKET
At HCL, we understand that a GIC is the bedrock of the
parent’s foundation. HCL has been involved in the GIC
business for a while, across industry verticals. Committed
to cementing existing engagements and building new
relationships, the company set up a dedicated GICs Unit
in 2014. Since then, it has seen the emergence of regional
outfits on the Sales and Delivery front in the India Geo.
GLOBAL IN-HOUSE CENTERS (GICS): THE HOTBED OF INNOVATION HCL Service Offerings:
HCL Sourcing Models:

3. HCL ENGAGEMENT MODELS
With HCL, customers can choose from an array of engagement models, which can be tailor-made to suit their
unique business requirements. The transformation to different models can be achieved over a period of time, based
on the maturity of the engagement. The tentative timelines required to achieve each model state is indicative and
can vary based on case.
Technology Landscape Supported:
Business-
aligned
Sourcing
model SOT
(Skill On Tap)
for accelerated
hiring
• Rich experience in working with GICs across industry
verticals, engagement and pricing models
• Skills on Tap (SOT)
- Dedicated team of 50+ individuals manage the
SOT hiring process
- Shorter supply chain mechanism
- Operating in 60 of HCL’s top 100 accounts
• Dedicated deployment team for demand/supply
mapping
• Dedicated bench created for GICs for rapid
deployment
• Expertise to take end-to-end ownership for “staff
augmentation” i.e. – Hire to Deploy cycle
• Team mix of technology, sales and resourcing SMEs
• Dedicated delivery and account managers for better
demand fulfillment
• Dedicated customer relationship management
teams
Co-Managed
IT framework
providing
guaranteed cost
reduction of up
to 30%
ASSeT™
framework
to ensure
seamless
transition
THE HCL DIFFERENCE
WHY HCL?
OUR VALUE PROPOSITION
Delivering Success beyond Value
For years now, HCL has been leveraging the GIC model to accelerate business benefits for large MNCs across
industries. Currently, HCL works with the top 100 GICs and deploys over 500+ resources across Staff Augmentation
and Managed Services projects pan India.

4. RELATIONSHIP THAT UNLOCKS BUSINESS VALUE
What you can expect from HCL
With HCL, you can be sure that we have been there and
done that. We have enabled several successes for our
customers through services ranging from IT to Engineering
to Telecom to Back Office Support to Share Services
Centers.
Here’s what makes it possible for us to drive tangible
business value and benefits for our customers:
• Relationship- driven engagement—Long term loyalty
leading to strategic partnership
• Minimized investment in terms of hiring, internal training
and skill development
• Business-aligned IT workforce and cultural fit
• Higher quality at a reduced rate card
• Faster time to market—Short ramp-up and ramp-down
times providing agility and flexibility
• Effective management of dynamic hiring volume
changes
• Global best practices of delivery capabilities
• Comprehensive talent management framework
spanning learning, workforce performance and
compensation
• Transparency while HCL takes complete ownership—
Starting from successful hiring of the desired skill
set, managing the entire resource pool, training the
resources, taking care of the attrition and ensuring
project deliverables abiding by the SLA
• Scalable model ensuring demand as per requirement
on as-and-when project availability basis
• Knowledge retention due to optimal resource utilization
and creation of an effective talent pool
• Skilled workforce through cross-skilling across
support, development teams and development of
multi-skilled resources

5. Hello there! I am an Ideapreneur. I believe that sustainable business outcomes are driven by relationships nurtured through
values like trust, transparency and flexibility. I respect the contract, but believe in going beyond through collaboration,
applied innovation and new generation partnership models that put your interest above everything else. Right now 105,000
Ideapreneurs are in a Relationship Beyond the Contract™ with 500 customers in 31 countries. How can I help you?