AkzoNobel is a global paint and coatings company looking for ways to enhance their operations through automation. The challenge? Moving from isolated areas with different functions to a place where different company interests could align and execute a new business model that would enable their overall goals. Hear how Celonis enabled them to build a business case for improvement — ultimately eliminating low-value-add manual tasks, introducing more process stability and saving time and money with a digital workforce. In this session you’ll learn how the right investment in technology can support your journey to operational excellence.
Use Case: Celonis in the Financial Services IndustryCelonis
In this session, learn firsthand how Celonis is being used in a pilot project with UniCredit Bank.
Presenter:
Ms. Andrea Lieb, Vice President l Head of Process Excellence, HypoVereinsbank - UniCredit Bank
What Can the Intelligent Business Cloud Do for You?Celonis
Meet our latest product evolution: the Celonis Intelligent Business Cloud (IBC)! The IBC is the first transformation platform developed from the ground up specifically for the cloud. It’s designed to support your journey from isolated silos to a lean, value-driven organization. The IBC is built upon our best-in-class process mining technology and supports your end-to-end journey within one platform, including: Event Collection, Process Discovery, Process Analytics and the Celonis Action Engine. This session will give you an overview of the IBC and its capabilities. Learn how these capabilities complement each other to enable you to take all the steps of your successful transformation journey.
Presenter:
Manuel Haug, Head of Product Management Core, Celonis
PROMOTE - PROcess Mining for OperaTional Excellence in aviationCelonis
The whole of an airline’s operations (flight, ground, technical) is characterized by complex and global processes. One example is the aircraft turnaround between two flights. Dozens of activities like fueling, de-boarding/boarding, catering, cleaning etc. take place in parallel or in sequence. Our goal at Lufthansa is to achieve operational excellence and therefore continuously improve our processes. Not only will this mean higher quality for customers (higher punctuality), but higher production efficiency. As Celonis delivers a digital twin for parts of our organization, it is an integral part of our continuous process improvement program.
This session will focus on:
• Setup for our “ground operation / operation steering” and “technical operation” processes
• High-level organizational set-up
• An agile way of work
• Challenges we experienced
• Our ongoing transformation and continuous improvement process
• Improvements in passenger quality
Intended audience:
• Interested in transformation of organizations with complex processes
• Interested in process mining for operational processes
• Interested in newly connected processes to Celonis
• Interested in an agile way of work
Presenter:
Mr. Philipp Grindemann, Head of Business Development & Project Management, Lufthansa
From Personal Care to Scientific Publishing: Celonis Use Cases Across IndustriesCelonis
In this session learn about the applicability of Celonis for two different use cases in two very different industries.
· Hear experts from leading beauty and personal care company L'Oréal discuss the improvement opportunities they discovered in their order-to-cash (O2C) process.
· Explore our latest innovation—the Celonis Action Engine—through the firsthand experiences of renowned information and analytics company Elsevier.
Presentesr:
Ms. Megan Guzauskas, Director Customer Care, Corp. Supply Chain, L'Oréal
Mr. Alexander Andreyev, Sr. Innovation Manager, Elsevier
S/4HANA Migration Challenges and Use Cases WorkshopCelonis
Do you have questions about your S/4HANA initiative and how Celonis can help? Join us for part one of a special session where Celonis professionals will be on hand to listen to your concerns and suggestions. Then join us tomorrow at 3:30 PM for part two, where we'll discuss solutions!
NOTE: This session is for existing Celonis customers
Presenters:
Dr. Pol Schumacher, Distinguished Data Scientist, Celonis
Peter Budweiser, Data Scientist | Solution Engineer, Celonis
Tina Menke, Data Science & Management Consultant
Use Case: Airbus and Process Mining TechnologyCelonis
Within the framework of its digital transformation, Airbus is using Celonis software to gain a better understanding of its processes to maximize improvement. In this session we will discuss how our ERP Solution Center is organized to answer all the organization’s business needs for process mining. We will also provide you with an overview of business area uses for Celonis at Airbus and provide a concrete use case of process improvement at the operation level.
Presenters:
Mr. Gildas Lavergne, Head of ERP Solution Center Technologies, Airbus
Ms. Xiaowei Jiang, Product Owner of Process Mining Solutions, Airbus
Success Factors for Process Mining TechnologyCelonis
Creating fertile ground within an organization is paramount to ensure successful adoption, scaling and--most of all--value generation with Celonis. By blending academic literature on management studies and observing how our larger customer base approaches Celonis holistically, we have created a taxonomy of factors that are most important for long-term success. In this session, we will illustrate those Celonis success factors as well as the methodology we use for determining where there are improvement opportunities and how to get the most out of Celonis. This methodology can be adopted and used internally by whoever drives the Celonis initiative within your company.
Presenters:
Sebastian Walter, VP Professional Services & Customer Success, Celonis
Alessandro Petri, Senior Customer Success Manager, Celonis
Process Intelligence: Remaking Your BusinessCelonis
Process mining technology plays a pivotal role in the digital transformation journey, showing us the real-world activities and customer behaviors that help reshape the way we do business. Ricardo will discuss the Celonis implementation for EDP Comercial Portugal, including rethinking business use cases for the energy retail industry, the critical success factors of the project, steps to succeed and next challenges. He will also detail some drivers of business transformation, like customer experience visualization, human behavior events and shifting mindsets for process intelligence working with suggestive technology.
Presenter:
Mr. Ricardo Henriques, Head of IT Transformation, Process Intelligence & Automation, EDP
Use Case: Celonis in the Financial Services IndustryCelonis
In this session, learn firsthand how Celonis is being used in a pilot project with UniCredit Bank.
Presenter:
Ms. Andrea Lieb, Vice President l Head of Process Excellence, HypoVereinsbank - UniCredit Bank
What Can the Intelligent Business Cloud Do for You?Celonis
Meet our latest product evolution: the Celonis Intelligent Business Cloud (IBC)! The IBC is the first transformation platform developed from the ground up specifically for the cloud. It’s designed to support your journey from isolated silos to a lean, value-driven organization. The IBC is built upon our best-in-class process mining technology and supports your end-to-end journey within one platform, including: Event Collection, Process Discovery, Process Analytics and the Celonis Action Engine. This session will give you an overview of the IBC and its capabilities. Learn how these capabilities complement each other to enable you to take all the steps of your successful transformation journey.
Presenter:
Manuel Haug, Head of Product Management Core, Celonis
PROMOTE - PROcess Mining for OperaTional Excellence in aviationCelonis
The whole of an airline’s operations (flight, ground, technical) is characterized by complex and global processes. One example is the aircraft turnaround between two flights. Dozens of activities like fueling, de-boarding/boarding, catering, cleaning etc. take place in parallel or in sequence. Our goal at Lufthansa is to achieve operational excellence and therefore continuously improve our processes. Not only will this mean higher quality for customers (higher punctuality), but higher production efficiency. As Celonis delivers a digital twin for parts of our organization, it is an integral part of our continuous process improvement program.
This session will focus on:
• Setup for our “ground operation / operation steering” and “technical operation” processes
• High-level organizational set-up
• An agile way of work
• Challenges we experienced
• Our ongoing transformation and continuous improvement process
• Improvements in passenger quality
Intended audience:
• Interested in transformation of organizations with complex processes
• Interested in process mining for operational processes
• Interested in newly connected processes to Celonis
• Interested in an agile way of work
Presenter:
Mr. Philipp Grindemann, Head of Business Development & Project Management, Lufthansa
From Personal Care to Scientific Publishing: Celonis Use Cases Across IndustriesCelonis
In this session learn about the applicability of Celonis for two different use cases in two very different industries.
· Hear experts from leading beauty and personal care company L'Oréal discuss the improvement opportunities they discovered in their order-to-cash (O2C) process.
· Explore our latest innovation—the Celonis Action Engine—through the firsthand experiences of renowned information and analytics company Elsevier.
Presentesr:
Ms. Megan Guzauskas, Director Customer Care, Corp. Supply Chain, L'Oréal
Mr. Alexander Andreyev, Sr. Innovation Manager, Elsevier
S/4HANA Migration Challenges and Use Cases WorkshopCelonis
Do you have questions about your S/4HANA initiative and how Celonis can help? Join us for part one of a special session where Celonis professionals will be on hand to listen to your concerns and suggestions. Then join us tomorrow at 3:30 PM for part two, where we'll discuss solutions!
NOTE: This session is for existing Celonis customers
Presenters:
Dr. Pol Schumacher, Distinguished Data Scientist, Celonis
Peter Budweiser, Data Scientist | Solution Engineer, Celonis
Tina Menke, Data Science & Management Consultant
Use Case: Airbus and Process Mining TechnologyCelonis
Within the framework of its digital transformation, Airbus is using Celonis software to gain a better understanding of its processes to maximize improvement. In this session we will discuss how our ERP Solution Center is organized to answer all the organization’s business needs for process mining. We will also provide you with an overview of business area uses for Celonis at Airbus and provide a concrete use case of process improvement at the operation level.
Presenters:
Mr. Gildas Lavergne, Head of ERP Solution Center Technologies, Airbus
Ms. Xiaowei Jiang, Product Owner of Process Mining Solutions, Airbus
Success Factors for Process Mining TechnologyCelonis
Creating fertile ground within an organization is paramount to ensure successful adoption, scaling and--most of all--value generation with Celonis. By blending academic literature on management studies and observing how our larger customer base approaches Celonis holistically, we have created a taxonomy of factors that are most important for long-term success. In this session, we will illustrate those Celonis success factors as well as the methodology we use for determining where there are improvement opportunities and how to get the most out of Celonis. This methodology can be adopted and used internally by whoever drives the Celonis initiative within your company.
Presenters:
Sebastian Walter, VP Professional Services & Customer Success, Celonis
Alessandro Petri, Senior Customer Success Manager, Celonis
Process Intelligence: Remaking Your BusinessCelonis
Process mining technology plays a pivotal role in the digital transformation journey, showing us the real-world activities and customer behaviors that help reshape the way we do business. Ricardo will discuss the Celonis implementation for EDP Comercial Portugal, including rethinking business use cases for the energy retail industry, the critical success factors of the project, steps to succeed and next challenges. He will also detail some drivers of business transformation, like customer experience visualization, human behavior events and shifting mindsets for process intelligence working with suggestive technology.
Presenter:
Mr. Ricardo Henriques, Head of IT Transformation, Process Intelligence & Automation, EDP
SAP Process Mining in Action: Hear from Two CustomersCelonis
Hear about insights gained and other benefits of leveraging SAP Process Mining by Celonis at two of the largest global enterprises in their respective industries: SAP SE and Schlumberger.
Mark Saul, Head of Process Management at SAP SE has been spearheading the planning, introduction and successful implementation of SAP Process Mining at SAP. He will outline the benefits and use cases that are relevant for Europe’s largest software company by using SAP Process Mining with SAP S/4 HANA, SAP Data Hub and the positive outcomes for the company.
Jim Brady, Vice President Architecture & Governance from Schlumberger will highlight the company’s SAP GoLive of one of the largest launches recent history. In particular, using SAP Process Mining during the vital hypercare period in that global SAP launch. The focus during that critical time is on adaption monitoring, conformance monitoring, de-bottlenecking, and in part design validation to ensure the SAP launch proves to be a big success.
Presenters:
Alex Marx, Global Partner Director, SAP
James P. Brady, Vice President IT Architecture & Governance, Schlumberger
Mark Saul, Head of Process Management, SAP
Why Cloud? A Total Cost of Ownership Observation of a Pure Cloud SolutionCelonis
Why would you do analytics in the cloud while your ERP still runs on premise? Think about your entire IT landscape--do you use cloud solutions like Salesforce, ServiceNow, Ariba or Workday? And where will you ERP solution be hosted in five years? Cloud is the future-proof deployment model, and vendors offer their software in the cloud for a reason. Next to having near-zero impact on your on-premise infrastructure and being maintenance-free, the Celonis Intelligent Business Cloud (IBC) stores and consolidates data from all your systems without intermediate staging layers. And of course, it scales automatically if your data volume increases. This session will look at the financial side of a full-cloud solution and reveal the total cost of ownership of the IBC compared to on-premise deployment, including hidden costs like maintenance, database licenses and infrastructure.
Presenter:
Lucas van den Ingh, Head of Solution Engineering Benelux, Celonis
Process Transformation Journey – The Digital Enabler Process MiningCelonis
In this session, learn how Ernst & Young supports you in your business transformation journey.
Presenter:
Benjamin Lüders, Partner, Advisory Services, Ernst & Young
Starting from Scratch: Build a New Business CaseCelonis
"No matter if your company is evaluating the potential value in applying process mining technology to your business processes, just starting to use Celonis or have already been a Celonis user for some time, it's crucial to have the right case framework to translate your improved process KPIs into financial figures.
In this workshop you will learn how to build a business case from scratch. Using a generic
approach you will learn about:
* The key value drivers of Celonis
* How these impact your KPIs
* How to assess and utilize these KPI improvements in specific formulas
* Summarizing all business case components to determine the overall figure-based business impact of Celonis on your processes."
Presenter: "Bertram Lutz, Head of Solution Engineering UK&I, Celonis
Sam Attias, Solution Engineer UK & Ireland, Celonis
A Head Start in Getting Value from Machine LearningCelonis
Determining value from machine learning may involve a lot of time and resources--and still not lead you to a business case. Why take on this risk alone? In this session we will show you how to get a head start using machine learning with the Intelligent Business Cloud (IBC) to improve your organization’s processes. An integral part of this is the IBC Machine Learning Workbench, which is invaluable in making it easy to start using machine learning algorithms on process data. On top of that, the Celonis App Store provides tried and tested machine learning apps that can give you accurate predictions at the click of a button. We will show you what you need to do to roll this out and start applying machine learning today!
Presenter:
Simon Riezebos, Machine Learning Engineer, Celonis
A Value-driven Approach Based on Partnership and CollaborationCelonis
Founded in 1949 as a medical repair company, Medtronic is now among the world's largest medical technology, services and solutions companies, employing more than 86,000 people worldwide, serving physicians, hospitals and patients in over 150 countries. The company pushes the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life around the globe.
Learn how Medtronic has successfully implemented process mining as an enabler for continuous improvement and business transformation. Medtronic achieved this by introducing a value-driven and scalable approach, based on true partnership and collaboration between the teams of Finance & Supply Management, Enterprise Excellence, BI and IT. In this session we will share the details behind our approach and our results.
Presenters:
Thijs van de Weijer, Chief Technology Officer, Bright Cape
Bart Prudon, Process Mining Business Consultant, Medtronic
How can you further tailor your Celonis experience to fit your needs? In this design introduction you’ll tackle Dashboards and Apps. We’ll guide you through the different types of visual components, and when to use them depending on your user group. You’ll leave this session equipped with best practices as well as the ability to create beautiful and efficient Apps that suit your target audience.
This session is a perfect fit for Process Analysts and anyone curious about data visualization best practices. No previous process mining knowledge required!
Presenter:
Hugo Santana, Business Process Analyst, Celonis
Terberg started out using Celonis for six standard processes to learn about and improve their performance as standalone initiatives. But in order the visualize the impact on the company as a whole, we needed something more. So, we defined the chain process. What is it? It allows us to determine the focus for the next improvement iteration and create awareness and synergy across different departments for improvement. In this session you’ll learn how Terberg leveraged process and sub-process transparency, cause-and-effect lessons and handshake moments between departments to focus on improvements with the largest potential.
Presenter:
Mr. Jorrit ter Horst, Data Science Consultant, Terberg
Determining Organizational Fit for Transformation SuccessCelonis
When a new technology is introduced into an organization, its adoption changes the internal dynamics of that organization. Even more so if the technology is inherently transformational, like Celonis.
Ensuring that an organization is a fit for Celonis is very different than taking best practices and putting them in place. It means understanding the current context of that organization, establishing a baseline of how Celonis fits in that context and then designing an organizational and operating model for Celonis that is both effective and actionable over the next several years within the specific context of that organization.
In this session, we will see how we determine organizational fit for Celonis, taking into consideration some of the main drivers we have observed from our most successful customers across different organizational setups.
Presenter:
Alessandro Petri, Senior Customer Success Manager, Celonis
PMO environments have progressed from static environments to that of constant change. Project Management applications have become more complex and less intuitive due to the demand for more capabilities. This has led to many challenges including the ability to meet the technology need for many PMOs in a timely and cost effective manner.
Implementing a Digital Workplace for PMOs has many benefits that far outweigh the traditional project management environments. Often times, the cost you save in automating simple processes with digital technology exceeds the amount invested in the solution alone. Join us in this webinar as we address the common challenges of today’s PMOs and demonstrate the business value of moving your PMO to the cloud. Topics include:
• PMO Challenges
• The PMO Evolution
• PMO Capabilities Required for Success
• The Digital PMO and Its Benefits
• Digital PMO/Office 365/Project Online Demo
Feature development cycle at Dashlane - Agile en Seine 2021Agile En Seine
Présenté par Maron Guillaume, Dashlane en français
A return of experience of Dashlane implementation of the Software Development Life Cycle, centered on features.
To support the company's growth (+100% headcount in 1 year) and support the remote work, we have scaled our processes and created guidelines and tools to help teams be more efficient and deliver higher quality features. Each time a team develops a feature, it usually requires similar steps: defining the goal, scoping, get input from sales and marketing, specing, desining, technical and design reviews, estimation, planning, release dates communication, developing, testing, documentation, feature flipping, monitoring, retrospective, user's feedback review and so on.
The mindset: increasing autonomy by clarifying guidelines, and improving quality and efficiency by sharing knowledge and tools from one team to another. Creating a playbook, so all teams have the same processes, but can adapt to their needs.
We will discuss the challenges Dashlane faced while growing its team, what we tried and what are the guidelines we created for the different steps of the Development Cycle, and how it positively impacted our development predictability, quality, and speed.
Maron Guillaume, Co-Founder & VP Engineering, Dashlane
Guillaume met his co-founders while finishing his master's degree in Engineering at Ecole Centrale Paris. With Alexis Fogel, Jean Guillou and Bernard Liautaud, he started Dashlane a few months after graduating and grew the Engineering team from 2 to 100+ people. Guillaume wants to build a sustainable company based on strong human values and continuous learning. Passionate about software development, his main goal as VP-Engineering is to help the Engineering team to deliver high-quality software, at the right speed, within a safe and enjoyable working environment. He tries to achieve that through management, processes, and technology practices. Outside of work, Guillaume is a DIY'er and is often thinking about the next thing he will improve in the house, or build for his son (or his cat!).
Align, Inform, Inspire: Measuring Business Agility and SAFe® with Flow MetricsTasktop
During this on-demand webinar, Scaled Agile Principal Consultant and Framework team member, Andrew Sales, and Tasktop Sr. Value Stream Architect, Lee Reid, discuss how the three measurement domains of SAFe—Outcomes, Flow, and Competency—provide a comprehensive, yet simple, model for measuring business agility at every level of the enterprise and view data from an actual product value stream to demonstrate how Flow Metrics can enable productive conversations with the business about prioritizing work, while still maintaining the taxonomy of SAFe for teams to implement and improve.
Unlocking Digital Transformation - The Human TouchCelonis
"Learn more about the successful Digital Transformation Journey of Siemens using
process mining technology in the realm of sales back office processes. How did a lean team of three experts start a movement to advance process performance,
transparency and organizational setup to be fit for the future, all in record time? Learn how it's possible to be fast, lean, and
innovative on a global scale by applying new technologies with the help of the secret ingredient--the human touch."
Presenter: Mr. Gia-Thi "Thi" Nguyen, Head of Operational Excellence, Siemens
Creating Value Through Digital Enterprise Transformation
Originally presented to XPX, CT Chapter. We look at what it takes to create value and reduce risk using digital enterprise transformation to improve your business processes, technology, and talent foundations.
Topics covered include building a roadmap, process improvement, systems improvement including ERP, CRM, BI/Analytics, and eCommerce, how to build a global organization, and how to build a professional management team.
David Beard
CRM Evangelist - Sage CRM Solutions
"With over 10 years involvement in business analyst & project management roles for a variety of companies in the IT, telecommunications & banking sectors, David brings a wealth of experience in helping companies define what a customer means and how best to interact - across both cultural & systemic contexts"
SAP Process Mining in Action: Hear from Two CustomersCelonis
Hear about insights gained and other benefits of leveraging SAP Process Mining by Celonis at two of the largest global enterprises in their respective industries: SAP SE and Schlumberger.
Mark Saul, Head of Process Management at SAP SE has been spearheading the planning, introduction and successful implementation of SAP Process Mining at SAP. He will outline the benefits and use cases that are relevant for Europe’s largest software company by using SAP Process Mining with SAP S/4 HANA, SAP Data Hub and the positive outcomes for the company.
Jim Brady, Vice President Architecture & Governance from Schlumberger will highlight the company’s SAP GoLive of one of the largest launches recent history. In particular, using SAP Process Mining during the vital hypercare period in that global SAP launch. The focus during that critical time is on adaption monitoring, conformance monitoring, de-bottlenecking, and in part design validation to ensure the SAP launch proves to be a big success.
Presenters:
Alex Marx, Global Partner Director, SAP
James P. Brady, Vice President IT Architecture & Governance, Schlumberger
Mark Saul, Head of Process Management, SAP
Why Cloud? A Total Cost of Ownership Observation of a Pure Cloud SolutionCelonis
Why would you do analytics in the cloud while your ERP still runs on premise? Think about your entire IT landscape--do you use cloud solutions like Salesforce, ServiceNow, Ariba or Workday? And where will you ERP solution be hosted in five years? Cloud is the future-proof deployment model, and vendors offer their software in the cloud for a reason. Next to having near-zero impact on your on-premise infrastructure and being maintenance-free, the Celonis Intelligent Business Cloud (IBC) stores and consolidates data from all your systems without intermediate staging layers. And of course, it scales automatically if your data volume increases. This session will look at the financial side of a full-cloud solution and reveal the total cost of ownership of the IBC compared to on-premise deployment, including hidden costs like maintenance, database licenses and infrastructure.
Presenter:
Lucas van den Ingh, Head of Solution Engineering Benelux, Celonis
Process Transformation Journey – The Digital Enabler Process MiningCelonis
In this session, learn how Ernst & Young supports you in your business transformation journey.
Presenter:
Benjamin Lüders, Partner, Advisory Services, Ernst & Young
Starting from Scratch: Build a New Business CaseCelonis
"No matter if your company is evaluating the potential value in applying process mining technology to your business processes, just starting to use Celonis or have already been a Celonis user for some time, it's crucial to have the right case framework to translate your improved process KPIs into financial figures.
In this workshop you will learn how to build a business case from scratch. Using a generic
approach you will learn about:
* The key value drivers of Celonis
* How these impact your KPIs
* How to assess and utilize these KPI improvements in specific formulas
* Summarizing all business case components to determine the overall figure-based business impact of Celonis on your processes."
Presenter: "Bertram Lutz, Head of Solution Engineering UK&I, Celonis
Sam Attias, Solution Engineer UK & Ireland, Celonis
A Head Start in Getting Value from Machine LearningCelonis
Determining value from machine learning may involve a lot of time and resources--and still not lead you to a business case. Why take on this risk alone? In this session we will show you how to get a head start using machine learning with the Intelligent Business Cloud (IBC) to improve your organization’s processes. An integral part of this is the IBC Machine Learning Workbench, which is invaluable in making it easy to start using machine learning algorithms on process data. On top of that, the Celonis App Store provides tried and tested machine learning apps that can give you accurate predictions at the click of a button. We will show you what you need to do to roll this out and start applying machine learning today!
Presenter:
Simon Riezebos, Machine Learning Engineer, Celonis
A Value-driven Approach Based on Partnership and CollaborationCelonis
Founded in 1949 as a medical repair company, Medtronic is now among the world's largest medical technology, services and solutions companies, employing more than 86,000 people worldwide, serving physicians, hospitals and patients in over 150 countries. The company pushes the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life around the globe.
Learn how Medtronic has successfully implemented process mining as an enabler for continuous improvement and business transformation. Medtronic achieved this by introducing a value-driven and scalable approach, based on true partnership and collaboration between the teams of Finance & Supply Management, Enterprise Excellence, BI and IT. In this session we will share the details behind our approach and our results.
Presenters:
Thijs van de Weijer, Chief Technology Officer, Bright Cape
Bart Prudon, Process Mining Business Consultant, Medtronic
How can you further tailor your Celonis experience to fit your needs? In this design introduction you’ll tackle Dashboards and Apps. We’ll guide you through the different types of visual components, and when to use them depending on your user group. You’ll leave this session equipped with best practices as well as the ability to create beautiful and efficient Apps that suit your target audience.
This session is a perfect fit for Process Analysts and anyone curious about data visualization best practices. No previous process mining knowledge required!
Presenter:
Hugo Santana, Business Process Analyst, Celonis
Terberg started out using Celonis for six standard processes to learn about and improve their performance as standalone initiatives. But in order the visualize the impact on the company as a whole, we needed something more. So, we defined the chain process. What is it? It allows us to determine the focus for the next improvement iteration and create awareness and synergy across different departments for improvement. In this session you’ll learn how Terberg leveraged process and sub-process transparency, cause-and-effect lessons and handshake moments between departments to focus on improvements with the largest potential.
Presenter:
Mr. Jorrit ter Horst, Data Science Consultant, Terberg
Determining Organizational Fit for Transformation SuccessCelonis
When a new technology is introduced into an organization, its adoption changes the internal dynamics of that organization. Even more so if the technology is inherently transformational, like Celonis.
Ensuring that an organization is a fit for Celonis is very different than taking best practices and putting them in place. It means understanding the current context of that organization, establishing a baseline of how Celonis fits in that context and then designing an organizational and operating model for Celonis that is both effective and actionable over the next several years within the specific context of that organization.
In this session, we will see how we determine organizational fit for Celonis, taking into consideration some of the main drivers we have observed from our most successful customers across different organizational setups.
Presenter:
Alessandro Petri, Senior Customer Success Manager, Celonis
PMO environments have progressed from static environments to that of constant change. Project Management applications have become more complex and less intuitive due to the demand for more capabilities. This has led to many challenges including the ability to meet the technology need for many PMOs in a timely and cost effective manner.
Implementing a Digital Workplace for PMOs has many benefits that far outweigh the traditional project management environments. Often times, the cost you save in automating simple processes with digital technology exceeds the amount invested in the solution alone. Join us in this webinar as we address the common challenges of today’s PMOs and demonstrate the business value of moving your PMO to the cloud. Topics include:
• PMO Challenges
• The PMO Evolution
• PMO Capabilities Required for Success
• The Digital PMO and Its Benefits
• Digital PMO/Office 365/Project Online Demo
Feature development cycle at Dashlane - Agile en Seine 2021Agile En Seine
Présenté par Maron Guillaume, Dashlane en français
A return of experience of Dashlane implementation of the Software Development Life Cycle, centered on features.
To support the company's growth (+100% headcount in 1 year) and support the remote work, we have scaled our processes and created guidelines and tools to help teams be more efficient and deliver higher quality features. Each time a team develops a feature, it usually requires similar steps: defining the goal, scoping, get input from sales and marketing, specing, desining, technical and design reviews, estimation, planning, release dates communication, developing, testing, documentation, feature flipping, monitoring, retrospective, user's feedback review and so on.
The mindset: increasing autonomy by clarifying guidelines, and improving quality and efficiency by sharing knowledge and tools from one team to another. Creating a playbook, so all teams have the same processes, but can adapt to their needs.
We will discuss the challenges Dashlane faced while growing its team, what we tried and what are the guidelines we created for the different steps of the Development Cycle, and how it positively impacted our development predictability, quality, and speed.
Maron Guillaume, Co-Founder & VP Engineering, Dashlane
Guillaume met his co-founders while finishing his master's degree in Engineering at Ecole Centrale Paris. With Alexis Fogel, Jean Guillou and Bernard Liautaud, he started Dashlane a few months after graduating and grew the Engineering team from 2 to 100+ people. Guillaume wants to build a sustainable company based on strong human values and continuous learning. Passionate about software development, his main goal as VP-Engineering is to help the Engineering team to deliver high-quality software, at the right speed, within a safe and enjoyable working environment. He tries to achieve that through management, processes, and technology practices. Outside of work, Guillaume is a DIY'er and is often thinking about the next thing he will improve in the house, or build for his son (or his cat!).
Align, Inform, Inspire: Measuring Business Agility and SAFe® with Flow MetricsTasktop
During this on-demand webinar, Scaled Agile Principal Consultant and Framework team member, Andrew Sales, and Tasktop Sr. Value Stream Architect, Lee Reid, discuss how the three measurement domains of SAFe—Outcomes, Flow, and Competency—provide a comprehensive, yet simple, model for measuring business agility at every level of the enterprise and view data from an actual product value stream to demonstrate how Flow Metrics can enable productive conversations with the business about prioritizing work, while still maintaining the taxonomy of SAFe for teams to implement and improve.
Unlocking Digital Transformation - The Human TouchCelonis
"Learn more about the successful Digital Transformation Journey of Siemens using
process mining technology in the realm of sales back office processes. How did a lean team of three experts start a movement to advance process performance,
transparency and organizational setup to be fit for the future, all in record time? Learn how it's possible to be fast, lean, and
innovative on a global scale by applying new technologies with the help of the secret ingredient--the human touch."
Presenter: Mr. Gia-Thi "Thi" Nguyen, Head of Operational Excellence, Siemens
Creating Value Through Digital Enterprise Transformation
Originally presented to XPX, CT Chapter. We look at what it takes to create value and reduce risk using digital enterprise transformation to improve your business processes, technology, and talent foundations.
Topics covered include building a roadmap, process improvement, systems improvement including ERP, CRM, BI/Analytics, and eCommerce, how to build a global organization, and how to build a professional management team.
David Beard
CRM Evangelist - Sage CRM Solutions
"With over 10 years involvement in business analyst & project management roles for a variety of companies in the IT, telecommunications & banking sectors, David brings a wealth of experience in helping companies define what a customer means and how best to interact - across both cultural & systemic contexts"
Fail to prepare, prepare to fail: implementing ERP and CRM systemsSageukofficial
David Beard, from the business software company Sage UK, looks at market place trends driving the thoughts of software vendors. He then considers why businesses often fail to realise the measurable benefits from ERP and CRM software implementations and what they can do to widen, and thus, improve their approach.
Bizagi and Stone Coast Fund Services: How Centers of Excellence Speed Up Digi...Bizagi
The Stone Coast Story – Digital Transformation Webinar Series
Right now digital leaders are using Centers of Excellence (CoEs) to speed up digital change in the enterprise. According to Gartner, “Centers of excellence accelerate the uptake of new technologies and optimize core capabilities with higher efficiency and lower costs.”
In this interactive session you’ll hear the story of hedge fund administration and consulting firm Stone Coast, currently building their CoE team to provide digital leadership, best practices and training in order to embed a culture of process digitization.
View this presentation to explore:
•When a CoE is the right strategy for accelerating progress
•Four practical steps in building your Center of Excellence
•Why Stone Coast Fund Services chose to build its CoE
•Your questions about how to create your own CoE
Getting the Maximum ROI From Your ERP Project and BeyondJeff Carr
Ultra presents the many ways a maximum Return on Investment (ROI) can be realized from your ERP project, and the exact points your company should focus on in order to get that high level of return.
This presentation will review:
- An effective Business Case for Change to ensure your ERP investment is well-defined, budgeted, and expectations are clear.
- The main areas of where you can realize ROI: Inventory management, supply chain management, product development, and many more.
- What investments should you make in people, processes and both IT and plant-level technology.
- Know the correct project team structure: Executive, PMO, Core/Functional, SMEs, and Technology.
Best Practices #5: Your first application is in production! Now what?Bonitasoft
Here you are! Your Bonita application is in production. Well done, you have successfully completed the development-to-production part of the application life cycle.
So what’s next? You might add a process to the application, improve what you have implemented, optimize your application further, or industrialize your application development and launch process.
So much more can be done. Do you know how?
video link: https://youtu.be/3vcBpsdRMP8
Developing a Modernization Strategy: Evaluating the Options by Chris KoppeFresche Solutions
Chris Koppe, VP of Corporate Strategy at Fresche Legacy presented Developing a Modernization Strategy: Evaluating the Options during iBelieve 2015.
This presentation covers:
- Modernization strategies
- Establishing goals and objectives
- Strategy definition
- Planning
- Getting funding and support
BPM Fundamentals: Develop Your Game Plan For BPM SuccessClay Richardson
Presentation on BPM fundamentals at PegaWorld. Introduces business process professionals to drivers for bpm, defining the business case, evaluating ROI, and when/where to use technology.
There are many challenges that are faced by the business world today on how to manage your business goals and strategies in a market that is both dynamic and moves very quickly. Within both the technology and business sectors change is constant and the question that one asks is how do you manage this effectively. This presentation shows how a digital project may be managed
Enabling Step Change in your PPM Maturity | Wellingtone PPMWellingtone
A presentation from Wellingtone PPM; a Microsoft Gold Partner. The event at the Microsoft office in Dublin on 11th October 2018 saw delegates being shown how they can increase their PPM Maturity and leverage Microsoft Project Online to improve their project & resource management approach. Presented by Vince Hines, Managing Director and Baz Khinda, Director at Wellingtone
Similar to Happiness is a Warm Bot: How to Generate Value from Process Mining Insight (20)
Professor Van der Aalst, known as the godfather of process mining, will give historical context and explain unique capabilities of process mining with a preview of what will become possible in coming years.
Presenter:
Prof.Dr.Ir. Wil van der Aalst, RWTH Aachen University
Watch: https://www.youtube.com/watch?v=yyts_srs_zc&t=1h4m50s
Klaus Straub shares how BMW has leveraged process mining across processes to improve quality and efficiency to achieve corporate agility goals. He will showcase BMWs innovative use of process mining to perfect a plant-floor, sensor-driven process with over 1,000 steps.
Presenter:
Klaus Straub, CIO, BMW Group
Watch here: https://www.youtube.com/watch?v=yyts_srs_zc&t=1h43m47s
Forrester - Process Mining: Your Compass for Digital Transformation - The Cus...Celonis
Keynote presentation by Rob Koplowitz of Forrester from Celosphere 2019, Celonis's first-ever global customer and partner conference. Digital transformation initiatives are tangled up in misunderstood processes. Manual routing and process gaps further muddle the situation. Business and technology decision makers report that their organizations experience these issues. Process professionals must transform processes by optimizing and automating them, but in order to create a successful roadmap they need to dissect process data to guide their vision.
Presenters:
Rob Koplowitz, Vice President, Principal Analyst, Forrester
Data-Driven Operating Models Enabled by Process MiningCelonis
Why is a data-driven operating model so important? In this session, you’ll explore the factors driving current operating structures, the impact of technology on those factors and how process mining supports the process approach that’s critical for true transformation. Whether your goal is efficiency, cost reduction, automation or some combination of these and more, you’ll learn what you need to take your operations to the next level.
Presenter:
Theodor Schabicki, Partner, Digital & Strategy, Bearing Point
Whenever you use an IT system in your organization you generate digital footprints of your activities, which are invaluable for understanding what is really going on in your business processes. Event Collection in the Intelligent Business Cloud connects to your IT systems and extracts and transform the data so it can be utilized to transform your business. In this session we will look at the out-of-the-box connectors that Event Collection offers for typical source systems like SAP, Oracle EBS and ServiceNow. We will explore how easy it is to connect standard processes with just a few clicks. You will also learn what open APIs already exist and how your data pipeline can be customized to cover a variety of use cases, including leveraging existing IT and data integration architecture.
Presenter:
Leonid Vogel, Senior Product Manager, Celonis
Going Beyond the Standards - Solutions for Your IndustriesCelonis
Process mining is well established for very standardized processes and ERP systems. However, many customers are unaware of the possibilities for process mining to boost process performance for more specific, business-differentiating processes. In the area of energy or financial services, IT systems and processes are very individual and heterogeneous. For example, there are processes such as meter-to-cash in the energy sector or claimsoft processing in companies with a high investment and asset focus that typically span a diverse set of systems ranging from large ERP to homegrown. So in many companies across all industries today, business transformation programs based on SAP S/4HANA or finance and banking platforms are looking to harmonize processes and data across a global range of businesses and systems. Finally, many organizations are rapidly ramping up automation capabilities using powerful technologies like RPA, but often struggle to find the most valuable opportunities. Find out in this session how process mining can be used to add value to your business in these ways - and take your process optimization beyond the standards.
Presenters:
Christian Bartmann, Partner, PricewaterhouseCoopers
Rafael Accorsi, Senior Manager, PricewaterhouseCoopers
Oliver Klein, Director, PricewaterhouseCoopers
BMW: You Can Only Change What You Are Aware of - Production AnalysisCelonis
How we create value with process mining by analyzing sensorData in our BMW production plants:
People working on the finish line had the impression did before breaks and shift to end more cars than expected were delivered from previous processes. With process mining we found a way to prove did and to measure the effectiveness of our process improvements.
Presenters:
Marielouise Mieschner, Process Expert Order-to-Delivery l Project Lead Mining Process Order-to-Delivery, BMW
Nicolas Groesslein, Project Lead Process Mining, BMW
Transforming Business with Artificial IntelligenceCelonis
In this session, ride the latest waves of innovation as Microsoft explores topics like ubiquitous computing, AI, machine learning and how they are contributing to this exciting landscape to specifically support business transformation.
Presenter:
Ralph Kink, Director Technology and Solution Development, Microsoft
How to Take Advantage of the Unique Celonis EcosystemCelonis
What sets Celonis apart from standard process mining technology providers? Aside from our innovative intelligent process mining and cloud solution, we have an incredible resource in the form of talented professionals--employees, partners, and customers--who support and guide our efforts to facilitate successful business transformation. In this session, learn more about this unique ecosystem and how it can add value to your process mining journey.
Presenter:
Sebastian Walter, VP Professional Services & Customer Success, Celonis
Achieving Business Transformation with UiPath RPACelonis
UiPath delivers the most advanced Enterprise RPA Platform, built for business and IT. As you strive to benefit from the opportunities of the “Automation First” era, your digital transformation can be accelerated here. And UiPath RPA is constantly adding new AI skills that can be applied to more complex use cases. Join Christian Berg, Director of AI Product Management, and Bella Liu, AI Partnership Lead to learn how UiPath RPA is enabling robots to address process automation end to end with new AI skills powered by Celonis.
Presenters:
Bella Liu, AI Partnership Lead, UiPath
Christian Berg, Director of AI Product Management, UiPath
Determining the Deployment Model that Fits Your Organization's NeedsCelonis
The Celonis Intelligent Business Cloud (IBC) is the first transformation platform developed from the ground up specifically for the cloud. It allows you to utilize all benefits of a full cloud platform on a multi-tenant architecture, but keep the data in your local on-premise systems as well. By default, the IBC provides enterprise-class security without the additional effort, complexity and management that traditional solutions require. And the combination of on-premise extractor technology and the leave-in-place deployment allows you to decide which setup fits best for your IT infrastructure and allows you to maintain full data governance over your IT landscape. This session will introduce you to the different scenarios available with the IBC and help you decide which might be best for your next transformation project.
Presenter:
Manuel Haug, Head of Product Management Core, Celonis
Keynote presentation from Celosphere 2019, our first-ever global customer and partner conference. Announcements about the latest Intelligent Business Cloud innovations and insights from thought leaders on the cutting edge of process mining and enterprise performance acceleration.
Presenters:
Alexander Rinke, Co-Founder and Co-CEO
Bastian Nominacher, Co-Founder and Co-CEO
Martin Klenk, Co-Founder and Chief Technology Officer
Anthony Deighton, Chief Marketing Officer
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
2. A global paints and coatings company
2017 key figures
€9.6 bn revenue
€1.2 bn EBITDA
€0.9 bn EBIT
9.4% ROS
13.9% ROI
35,700 employees
Business activities
Decorative Paints
Powder Coatings
Marine and Protective Coatings
Automotive and Specialty Coatings
Industrial Coatings
North America
12%
Mature Europe
33%
Asia Pacific
32%
Other countries
5%
Emerging Europe
9%
Latin America
9%
3. Our journey to GBS
GBS
launched with the
introduction of global
standardization & policies,
focus on end-to-end
processes
3-Tier-Model within
Functions
Business partners,
specialist centers of
expertise, and shared
services centers
Decentralized
functions
Function reporting
and alignment
Three-Tier
Business Model
Global Business
Services
First stepStarting point Today
Centralizing functionsDecentralized functions
& inefficient processes
Shared
Service
Centers
Centers of
Expertise
Business
Partners
4. What?
Executing business supporting
processes on an end-to-end
process basis
How?
Achieving operational excellence
OUR MISSION
“GBS will be essential to the business and functions to free up time and to reinvest in customer-centric, revenue-
generating opportunities, by improving process, cost, quality and cycle time with transparency and excellent
customer service.”
Why?
Create an organization that is
more globally integrated, agile and
standardized
GBS in a nutshell
Same business model adopted by
CEO
GBS
COO
Chief Supply Chain
Officer
General Counsel CFO CHRO
Chief Corporate
Development Officer
5. Our locations and services
5 Captive Delivery Centers & 2 BPO Centers
Warsaw
SMO
Pune
SMO
Nashville
SMO
SMO Service Mgmt. People Services
Finance Services
Sourcing Services
IM Services
HML Cost for the Region
HML Cost Worldwide
RAC, CCT & Controlling
Customer Analytics
RPA
BPO Business
Process Outs.
FP&A Reporting
São Paulo
SMO
Suzhou
SMO
BPO Łódź
BPO Pune
6. GBS to focus on 5 key
areas
Competitive
pricing
Continuously finding new &
innovative ways to lower cost of
our services for you
Reliable
delivery partner
Developing best-in-class end-to-
end processes & services. We
never stop looking for better quality
Preferred partner for
growth & innovation
Inspiring you with value creating
opportunities & breakthrough
changes
An inspiring GBS
community experience
A community where we can all
learn, grow, contribute and excel
Space to focus on
your core activities
Making your life easier by
allowing more effective time
management
We are making investments in new technology to support our journey
Celonis – Insights into process variation and compliance
Robotic Process Automation – Reduce our cost to serve and increase our quality and compliance
ServiceNow – Central system for query and workflow management, project portfolio and benefit
management
7. Digital Workforce is an inevitability and companies should start
preparing as early as possible
The model of a Center of Automation (CoA) in a GBS is currently
the most successful
The Center of Automation creates the guidelines, rules, policies,
methodology and define the appropriate partners for the company
CEB/Gartner estimates 10-15% of FTE cost reduction by using
automation
Average rate of each robot is around $8K per year compared
to $35k per year for an FTE
The role of robotics in our
journey
8. Building a RPA funnel through multiple
idea channels
Employee ideation
Process (re-)design
Market information
and benchmarking
Selection and
prioritization
Process mining
Ideation Execution
Lean Six Sigma
projects
Transformation
Kaizen
Robotics
Celonis can be one of the key sources for RPA ideas
Process mining
Robotics
9. Reflecting on our Celonis experiences
Ownership of the tool lies within GBS and execution responsibility lies with Global
Process Owners
Training on Celonis requires much less time than training a user on the process
Many ERP systems and custom activities resulting in a lesser ability to benchmark
processes internally (SAP+ MFG PRO+ AX) led to landscape harmoznization (one
ERP
Once Celonis was connected with the project demand pipeline, visibility was there
on the achieved value and ability to prioritize projects
Strong insights in how we truly execute our processes, highlighting a high range of
process variations and improvement areas
Celonis implementation started with one key domain, helping to build a better
understand of the tool and its abilities
10. Celonis Process Discovery
(Live Demo)
First time Right (Happy Flow) as crucial
component of process stability
Elimination of Non Value adding manual
activities
Building of business cases to support process
optimization
11. Conformance rate to First Time Right or the “Happy Flow” in invoice processing was av. 54% in
2017, equivalent to 24 FTE working full time in one year on resolving deviations
12. Conformance rate to First Time Right or the “Happy Flow” in invoice processing was av. 54% in
2017, equivalent to 24 FTE working full time in one year on resolving deviations
20072
17051
18945
16057 16696 17331 17227
16388
15601
14826
13137
10366
0
5000
10000
15000
20000
25000
Number of variants
Number of variants
14. Business Cases for Improvement
Transitions
Projects that move work from one place to
the other e.g. from a business into GBS
Phase 1 –
“Initiation”
Phase 2 –
“Project
Justification”
Phase 3 –
“Detailed
Planning”
Phase 4 –
“Project
Execution”
Phase 5 –
“Support
& Optimize”
ePMO projects
Projects where the solution is already known
Continuous improvement projects
Projects where the solution is not known yet
Project to first identifying the root causes
before suggesting improvements
15. The pyramid of improvements
Volume
Break-
through
projects
Improvement
initiatives
Daily improvements
• Larger scale project to improve or
define global processes – CI lead
• Duration >3 months
• Trained facilitator
• CI-focused improvements
• Duration 1 to 3 months
• Trained facilitator
• PIMT team focused
improvements
• Duration < 2 week
• All employees
16. Project selection in alignment with our
process governance boards
1
2
3
Process network meeting
• Process Managers*
Process Change & CI Board
• Chair: Global Process Owner
• Global Process Delivery Leads
• Process Managers*
Process Sponsor Board
• Chair: CFO
• Global Process Owners
CI –Level 3:
Major programs &
Transformations
CI –Level 2:
Project & Big
initiatives
CI –Level 1:
Operational CI &
Minor initiatives
Example
Effort Impact
Project cost > 500k Over 12 months
IM cost > 250k Cross process
Capex > 500k
Effort Impact
Project cost = 50 -
500k
3 to 12 months
IM cost = 25 - 250k Limited cross-process
Capex = 100 - 500k Process lvl >= 4
Effort Impact
Project cost < 50k Up to 3 months
IM cost < 25k Process lvl < 4
Capex < 100k No cross-process
18. THE FUTURE
Machine Learning / RPA
Scale up to other processes (Service Now, PP, MDM)
Preventive/ Predictive/Prescriptive analytics
Editor's Notes
(This is an alternative image)
AkzoNobel at a glance
Decentralized functions
We came from:
Fragmented policies
High complexity
Lack of agility
High costs
We took steps to further improve our structure, centralizing the functions within AkzoNobel as a first step.
By today, we have:
Standardized Policies
Lower Complexity
More Agility
Lower Costs