This document outlines a grievance handling procedure and case study. It describes the typical flow of a grievance process from employee raising it to following up on resolution. Key components of grievance handling include preventative actions, tracking resolutions, escalation protocols, and corrective measures. A case study shows improvements in informed leave, absenteeism, and attrition rates after implementing an effective grievance handling process.

1. Grievance Handling
The LOOP Initiative

2. Dedicated Welfare Officer: Job
Description
Bridge information and expectation gap between
employees and management

3. Typical flow of grievance handling procedure
Grievance raised
by employee
•Individual
Counselling
•Regular factory visits
Grievance
recording
•Employees testimony
•Supporting evidence
Grievance
handling
•Official meeting with
concerned
management
•Minutes recording
Communicate
decision to
employee
•Expected date of
completion
Follow up
completion
•Communicate
completion to
employee
•Revisit/escalate if not
solved

4. Key components of SOP
Preventive Action
SOPs to avoid recurrence Institutionalize recommendations
Keep Track
Communicate if addressed Escalation protocol if not addressed
Corrective Action
Internal grievance External grievance
Grievance Identification
Daily rounds within factory
Attend all committee meetings
within factories
Team meetings with workers

5. Case Study: Grievance Handling Impact
Before After
Informed Leave 35.0% 92.3%
Absenteeism % 12.3% 10.4%
Monthly Attrition % 6.2% 3.4%

6. Thank you
Trainer: Sandeep Raghuwanshi