This summary provides an overview of Haissam Jamal Eddine's career experience: Haissam has over 26 years of experience in management roles, including serving as Acting GM and Deputy GM for Mohammad Mansour Al Rumaih from 2014 to 2016. Prior to that, he was the Operations Manager for MDS for Computer Systems from 2007 to 2016, where he managed large contracts and strategic projects. He also held roles managing technical and contracts teams for Vodatel Co. from 2003 to 2007. Earlier in his career from 1997 to 2003, Haissam was the owner of a company dealing in computer, internet, and trading services in Tripoli, Lebanon.

1. Haissam Jamal Eddine
Jeddah, Saudi Arabia • +966(56)0000474 • haisamjd@hotmail.com
1
Executive Profile
A seasoned management professional with 26+ years of exponential experience in driving business
excellence through strategic sales and providing leadership in operations best practice management.
Ongoing stewardship to drive project and program management competency. Directing all the
aspects of contract management including tendering, bid managements estimation and costing,
contract negotiation, administration and close out of contracts. Leveraging financial acumen for
budgeting and dexterously negotiating contracts. Seeking a key executive position with a dynamic
organization to leverage extensive managerial experience and industry savvy to deliver stellar results.
Executive Milestones
 Served as a visionary leader, delivered excellence, aided in driving the restricted company’s branch strategic growth
efforts.
 Excellence in managing business cycle requirements as per company/customers standards & procedures across
diverse levels -bid management, legal, contractual, projects and services execution and financial control.
 Transformational Change and Innovation: Supporting key decision maker in prevailing corporate, startup,
entrepreneurial and expansion environments.
 Extensive experience of working with diverse sectors- telecom, banking, industrial, government, military, health,
education, construction, private, retail, transportation as well as aviation.
Skills Summary
Management:
Project/Program Management
Strategic Planning
Logistics & Procurement
Vendor/Partnership Management
Contract/Vendor Negotiations
Bids & Contracts Management
Excellence:
Operational Excellence
Resource Management &
Optimization
Process Optimization
IT -Telecom, Network, Servers,
Services, Data Centers
Value-Added Leadership:
Leadership, Staffing,
Training, Knowledge Transfer,
Communication & Interpersonal Skills
Analytical Skills, Critical Thinking,
Conflict Resolution, Group Dynamics,
Synergy
Career Progression
Acting GM/ Deputy GM May 2014 - March 2016
Mohammad Mansour Al Rumaih (MDS/MMR-J)
(Part from MDSA/Midis Group), Jeddah, Saudi Arabia
Accomplishments:
 Hand selected by the Group Management to handle the MMR computer and communication-Jeddah branch,
effectively refurbished process and procedures, moved to new location/offices, established new departments as well
as effectively updated the company profile.
 Proffered organizational vision, leadership and insight required to deliver extraordinary results and achieve all
organizational goals - from grassroots through to excellence.
 Phenomenal track record in enhancing performance, augmenting business/ profits, surpassing commercial turnover
of the Jeddah branch before handover to new management.
Key Responsibilities:
 Authored and implemented strategic plans & procedures to advance the branch's mission and objectives and to
promote revenue, productivity, profitability, and growth as an organization.
 Essayed a stellar role in conceptualizing and implementing sustainable business plan to stabilize the productivity.
 Provided strategic headship in optimizing operations, business development and service delivery whilst effectively
meeting the requirement for restructuring mission.
 Ensured that branch is professionally running based on Midis standards, meeting its objectives and working in line
with the group mission and top management vision.
 After the branch was full-fledged functioning, handed over to new management and returned to Head office to
manage urgent cases in the group operation, later mutually ended employment relationship.

2. Haissam Jamal Eddine
Jeddah, Saudi Arabia • +966(56)0000474 • haisamjd@hotmail.com
2
Operations Manager July 2007 - March 2016
MDS for Computer Systems (Part from MDSA/Midis Group), Riyadh, Saudi Arabia
Accomplishments:
 Instrumental in managing exhaustive list of high-end vital contracts (valued between thousands to multi-million US
dollars) and strategic projects & programs with the biggest companies in the KSA & GCC market across all sectors.
 Entrusted to direct acceptance committee procedures for bids & tenders, offers & quotes, projects, technical,
financial and contractual initiatives.
Key Responsibilities:
Strategic Management:
 Championed the operational and fiscal functions. Propelled growth by providing overall P&L leadership for the
company, including delivering day-to-day operating results and providing long-term strategic direction.
 Contributed in appraising business strategies, analyzed sales performance, identified key metrics - market needs,
challenges/solutions & recommended/ drove strategies to support growth in liaison with business teams & partners.
Business Operations Excellence:
 Spearheaded innumerable midsize & mega projects and programs within the region across all sectors. Established
and monitored productivity goals; and led cross-functional teams on key projects.
 Facilitated co-ordination between presales, sales, logistics, implementation, services and finance teams in accordance
with company policies & procedures.
 Established process re-engineering goals, audited, developed and implemented continuous improvement programs
and conducted best practice benchmarking to enhance internal operation quality/efficiency.
Contracts Management:
 Subject matter expert for contracts & agreements management, projects analysis & tendering. Designed and
reviewed company agreements, verified support contracts & SLA’s scope with sales, technical, customers & vendors.
 Drafted special conditions for each contract and ascertaining that scope, commercial terms/conditions to secure
company's interests.
 Authenticated contract requirements, tracked orders, shipments, customs & deliveries, monitored implementations
tasks, technical milestones, deliverables, acceptances and signoff in complete cooperation with concerned teams and
departments including PM, technical & logistics.
 Exhibited excellence in designing and successfully negotiating key contractual provisions including confidentiality,
warranty, limitations of liability, termination and service levels.
 Thorough skills in contract preparation, negotiation and interpretation of a wide variety of technology agreements
including consultancy, HW/SW delivery & implementation for midsize & mega systems, storages, data protection,
data center relocation, managed services and professional/expert technical outsourcing, including high-end critical
HW,SW, services frame contracts for key customers.
Customers, Vendors / Partners Relationship Management:
 Evangelised customer experience through innovative programs and fostered business relationship with major
customers at different levels.
 Provided deep industry expertise, thought leadership and consultative insights around best-in-class vendor
management practices and benchmarking. Followed up on official agreements & due renewals with the vendors &
contractors, prepare required actions & files on time to maintain business work flow & fulfill company commitments.
 Aggressively drove partners to maximize sales and total partnership potential through sales best practices, training
and support. Managed partnership requirements with strategic partners and enhance the relation.
Bid Management:
 Efficaciously handled countless offers and proposals, ensured bid compliance, established technical scope,
intellectualized legal details, terms and conditions, financial figures and invoicing/payments procedures, tasks &
milestones, responsibilities & execution scenarios.
Financial Acumen and Operations:
 Developed complex to highly complex financial analyses related to assigned projects; including documentation of
savings and cost avoidance.
 Managed bank guarantees (LC, Bid bonds, adv. payment BG’s, performance B). Managed all financial aspects of the
contracts (invoices, collections, expenses).

3. Haissam Jamal Eddine
Jeddah, Saudi Arabia • +966(56)0000474 • haisamjd@hotmail.com
3
Note: Customers names and project details and values can’t be provided in respect to the signed NDA’s between
customers and company and to professional principles & business ethics.
Technical & Contracts Departments July 2003 - June 2007
Vodatel Co. (Voice and Data Telecommunication) – Riyadh, Saudi Arabia
(Part from Inteltec - Skyband Group)
Accomplishments:
 Superintended technical and contracts teams, handling solutions design and related sales and after sales
management.
 Providing contractual guidance to stakeholders, exhibited extensive understanding of diverse technologies, licensing
entitlements and concepts as well as business trends in the technology industry.
Key Responsibilities:
 Planned, managed and coordinated logistics & technical full cycle: ordering, delivery and implementation across the
KSA & GCC region. Ensured the execution and continuous improvement of standard logistics and technical processes.
 Provided operational leadership, exhibited superior technical support abilities for state-of-the-art
telecommunications equipment, networks and products as well as facilitated new initiatives continuously launched at
Vodatel.
 Prepared, examined, analyzed, negotiated and revised services contracts in accordance with company policies and
legal requirements.
 Advised on a wide variety of commercial contracts including IT Management, Configuration Management, Account &
Subscriptions Management, Performance Management, Security Management, technical and physical security.
 Managed day- to-day activities associated with post-award contract management and administration such as
tracking, managing renewals, identifying and reporting on contracts that are expiring as well as overall compliance
with policies and procedures.
Owner/ Entrepreneur July 1997 - June 2003
Tripoli - Lebanon
Accomplishments:
 Instrumental in establishing a company dealing in computer, accessories and internet services, trading computers
assembling, laptop’s, printers, PC accessories, network devices, mobiles and accessories and electronics supplies.
 Deployed entrepreneurial initiatives with business-management skills to drive gains in revenue, market share & profit
Key Responsibilities:
 Manoeuvred the existing business forward by identifying new, profitable opportunities and converting them into
commercial contracts.
 Presided over the organization's day-to-day operations, identifying, targeting and focusing resources whilst
enhancing sales, operations, business development and service delivery.
 Installation and support for computers rooms/lab for companies, local schools and universities and internet cafes.
 Installed network and electronics solutions and internet services for homes, companies, offices, schools &
showrooms (cables, Wireless, P2P, towers, subscriptions).
 Enabled scaling of the business whilst promoting efficiencies and excellence.
Operations & Administration Manager May 1990 -June 1997
Al-Halabi Group, Tripoli, Lebanon
Al-Halabi Group is into import and export business, tourism, furniture, clothes, electronics and home appliances with more
than 11 branches in Lebanon and business offices & factories in china.
Overall Responsibilities:
 Donned multiple hats, handled an array of activities including products sales, procurement from local and
international suppliers, arranging the seasonal discounts, stock management, branches management and logistics.
 Lead multiple administrative areas including financial control, HR, legal, governmental relations and multiple other
services essential to the overall operations.
 Commanded the customer’s service team to provide revolutionized customer service and ensuring enhanced
customers satisfaction scores.

4. Haissam Jamal Eddine
Jeddah, Saudi Arabia • +966(56)0000474 • haisamjd@hotmail.com
4
Education and Credentials
SUC, Lebanon
Bachelor Degree in Business Computer
Lebanese Institute for High Education, Technical Superior Faculty, Lebanon
Technical Superior 3 years in Computer, Information & Management Sciences
Professional Development:
 Business & Management Seminars, Lebanon, UAE and KSA
 CCNA training, Experiences training center ETC, Riyadh, KSA 2004
 Several trainings & seminars for computers, servers, Software’s & related technologies
 Project Management Professional & ITIL foundation courses
 Vodatel training for Oryx System (internet & prepaid calling cards system- Full Operation), IMS & Remedy
(Internet/customer Management System & services).
 Vodatel/vendors training for Siemens & Nortel systems, internet and prepaid calling cards systems, Skyband for VSAT
and network connectivity, Data centers management, technical & physical Security systems (surveillances systems,
Cameras – Finger/eyes/etc., Access cards, Site Adv. Security & identity management systems, etc.…).
 E-Sales Systems/ Mobile Sales Equipment’s
 Several Seminars, Trainings and Sales presentations for Technical characteristics and for new services and
technologies from many suppliers’ & companies for various products (GSM, telecom & communications, network
links, DSL, lease lines & data circuits, VPN services, ATM Systems, Security appliances, Network products, Computer
equipment’s, servers, storages, applications, mobile devices, etc. ).
 MDS/vendors trainings & many seminars for various MDS vendors, including Oracle, CA, HP, NetApp, IBM, Symantec,
Veritas, VMware, Sybase, SAP, EMC, Cisco, Dell, Fujitsu Siemens, Systimax, CommScope, Avaya, Polycom, Tandberg, ,
Emerson, Avocent, Citrix, Crestron, A/V and digital signage systems and many others technologies, MDS/MMR
 MDS/MIDIS group training and seminars for business and sales processes, code of conduct, import/export guides; US
export Control & procedures; finance & logistics systems, MDS/MMR
Personal Information
 Nationality: Lebanese
 Date of Birth: 15th
May 1973
 Marital Status: Married
 Language Fluency: Arabic, English & French