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The 7 Habits of Highly Effective Decision Makers

      Habit 1: Get the basics right
          Genesis Management
           Consulting Limited

      “Improving lives through better decisions”
The underlying purpose of the series is …




… about helping you to improve people’s lives
      by helping you to make better decisions!
The introductory slide show gave us an overview…




                         found at The 7 habits Overview
reminding us that strategic decisions
    have a far-reaching impact



          The decision ring
            of influence
and summarized the 7 habits of highly
          effective decision makers

1. get the basics right
2. actively manage knowledge
3. communicate visually and verbally
4. prioritize ethical implications
5. embrace complexity
6. “think like a shrink”
7. use tools and technologies
In the ‘first habit’ we look at:


 Where organizations can - and do - get
          the basics wrong


  How getting the basics right involves
     answering six key questions



 What actions can be taken to get it right
Where do organizations get it wrong?
 In the Genesis 2010 global survey on strategic decision making, more
than 40% of respondents admitted to sub-optimal performance across
                 a number of basic, but critical factors.


                                                       Speed and timing

                                                       Knowledge management

                                                       Problem definition

                                                       Well-defined process

                                                       Using correct people




                                                    (* 2010 Genesis global survey)
strategic decision making is not an easy task

                                   everything is
                                   interconnected,
                                   and we face…



pre-conceived     High levels of        behavioral    problem
    ideas          uncertainty          challenges   complexity




    but there should be no excuses for a poor outcome
            because we got the basics wrong!
so what are the basics?

effective decision makers always consider these six key
                     questions…

 Who?
                                        When?

How?
                                       How much?

   What?                       Why?
How ?




        do we get the process right?
How ?
        effective decision makers have a
        pre-defined, but flexible, process




                          Genesis Strategic Decision Making Model
How ?    this includes ….



having a standard process
so they spend maximum time in the process not designing the process


setting the decision rules
for instance: are we trying to satisfy our objectives (satisficing)
or are we trying to get the best result possible (maximizing)


clear governance
how is the process managed and led?
who will actually make the decision?
Who ?




        is involved and what is their role?
Who ?
                       effective decision makers carefully
                       select who will be involved?

                                     Rogers and Blenko*, offer a useful acronym:


                                       R   those who make the Recommendation


                                      A    those who must Agree


                                       P   those who must Perform (i.e. execute)


                                       I   those who should give Input


                                      D    the person who finally Decides


* Decide and deliver.
Blenko, M, Mankins M and Rogers P
Who ?




                              Confusion over roles, for
                             instance who recommends
                                 versus who decides


                            typical “who” pitfalls

 Those responsible for                                     Team members selected
execution left out of the                                 on basis of position in the
decision making process                                      company rather than
                                                               appropriate skills

                               Decision maker also
                             responsible for running
                                decision process
What ?



         information do we need?
What?
          effective decision makers plan their
          information gathering?




                        unreliable
  not enough                                     too much


                and get the balance right
What?
              cost of obtaining
                information
                    versus

             value of information

 impact on            uncertainty   credibility of
 outcome?             reduction?      source?
How much?




      effort do we put into making the decision?
How much?   effective decision makers understand
              what is the value of the decision?


                         decision value drives
                            decision effort

                            value of good outcome
                            value of bad outcome -
                           -------------------------------
                               = decision value
                           -------------------------------
How much?   the components of decision value
            are more than just money!




  potential
impact on all
stakeholders!
Why ?




        are we making the decision?
Why?   effective decision makers have clarity




                                  clearly defined
                                  objectives
Why?
               framing the decision is one of the most
               critical actions!

                         What is the decision we need to make?


Mini case study:
An organization with a clear organic growth
strategy was presented with an opportunity to
buy a competitor.

Should the decision be: do they or don’t they
buy the company being offered?
OR
Should the decision be: do they change their
strategy to consider M&A?
If so, who would be the best target?
When ?




 do we need to make the decision?
When?
        effective decision makers ensure the
        process is managed as a project.




                        when is the deadline?
                       what is causing pressure?
When?
                    typical timing traps



Not allowing time for iterations,
for instance revisiting objectives


Being forced to unnecessarily
take a decision in haste


Incorrect balance between presenting
facts and holding a dialogue


Tacking decision making forums onto
the agenda of other meetings
habit 1: effective decision makers get the
  basics right by considering the 6 key
  questions
                      how do we structure the process?



                                   who should be involved?



                                 what information do we need?



                                    how much is the decision
                                           worth?
why are we making
  the decision?
                    when do we need to decide?
using this report
   … some quick-win ideas…
Idea 1: Review the strategic decisions of the past 24
months against the 6 basic questions.

Idea 2: Check your “standard” decision making process
against the model process.

Idea 3: Develop a core of in-house “decision coaches” to
support the decision makers through the process.

Idea 4: Make an honest assessment of the outcomes of
the last 6 decisions in your organization – with a view to   Can our organization
improving the process (not searching for scapegoats!).           improve the
                                                             effectiveness of our
Idea 5: Conduct an in-house survey to assess the view of      decision making by
the Board and Executive team of your organizations’            doing the basics
decision making capability.                                         better?
Genesis Management
                 Consulting Limited

   Genesis is a strategy consulting firm with a mission of
       “improving lives through better decisions”


 We do this by building individual and organizational competency through:
                          • Decision coaching
                          • Decision training
                          • Decision support

This presentation is one of a series of articles that discusses decision making
in more detail.

For queries on in-house presentations or further information, please contact
Simon Gifford at sgifford@genesis-esp.com
or visit our blog at www.genesismc.wordpress.com

                                                                Editing & graphics: M. Conidaris

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Habit 1 get the basics right from the 7 habits of highly effective decision makers

  • 1. The 7 Habits of Highly Effective Decision Makers Habit 1: Get the basics right Genesis Management Consulting Limited “Improving lives through better decisions”
  • 2. The underlying purpose of the series is … … about helping you to improve people’s lives by helping you to make better decisions!
  • 3. The introductory slide show gave us an overview… found at The 7 habits Overview
  • 4. reminding us that strategic decisions have a far-reaching impact The decision ring of influence
  • 5. and summarized the 7 habits of highly effective decision makers 1. get the basics right 2. actively manage knowledge 3. communicate visually and verbally 4. prioritize ethical implications 5. embrace complexity 6. “think like a shrink” 7. use tools and technologies
  • 6. In the ‘first habit’ we look at: Where organizations can - and do - get the basics wrong How getting the basics right involves answering six key questions What actions can be taken to get it right
  • 7. Where do organizations get it wrong? In the Genesis 2010 global survey on strategic decision making, more than 40% of respondents admitted to sub-optimal performance across a number of basic, but critical factors. Speed and timing Knowledge management Problem definition Well-defined process Using correct people (* 2010 Genesis global survey)
  • 8. strategic decision making is not an easy task everything is interconnected, and we face… pre-conceived High levels of behavioral problem ideas uncertainty challenges complexity but there should be no excuses for a poor outcome because we got the basics wrong!
  • 9. so what are the basics? effective decision makers always consider these six key questions… Who? When? How? How much? What? Why?
  • 10. How ? do we get the process right?
  • 11. How ? effective decision makers have a pre-defined, but flexible, process Genesis Strategic Decision Making Model
  • 12. How ? this includes …. having a standard process so they spend maximum time in the process not designing the process setting the decision rules for instance: are we trying to satisfy our objectives (satisficing) or are we trying to get the best result possible (maximizing) clear governance how is the process managed and led? who will actually make the decision?
  • 13. Who ? is involved and what is their role?
  • 14. Who ? effective decision makers carefully select who will be involved? Rogers and Blenko*, offer a useful acronym: R those who make the Recommendation A those who must Agree P those who must Perform (i.e. execute) I those who should give Input D the person who finally Decides * Decide and deliver. Blenko, M, Mankins M and Rogers P
  • 15. Who ? Confusion over roles, for instance who recommends versus who decides typical “who” pitfalls Those responsible for Team members selected execution left out of the on basis of position in the decision making process company rather than appropriate skills Decision maker also responsible for running decision process
  • 16. What ? information do we need?
  • 17. What? effective decision makers plan their information gathering? unreliable not enough too much and get the balance right
  • 18. What? cost of obtaining information versus value of information impact on uncertainty credibility of outcome? reduction? source?
  • 19. How much? effort do we put into making the decision?
  • 20. How much? effective decision makers understand what is the value of the decision? decision value drives decision effort value of good outcome value of bad outcome - ------------------------------- = decision value -------------------------------
  • 21. How much? the components of decision value are more than just money! potential impact on all stakeholders!
  • 22. Why ? are we making the decision?
  • 23. Why? effective decision makers have clarity clearly defined objectives
  • 24. Why? framing the decision is one of the most critical actions! What is the decision we need to make? Mini case study: An organization with a clear organic growth strategy was presented with an opportunity to buy a competitor. Should the decision be: do they or don’t they buy the company being offered? OR Should the decision be: do they change their strategy to consider M&A? If so, who would be the best target?
  • 25. When ? do we need to make the decision?
  • 26. When? effective decision makers ensure the process is managed as a project. when is the deadline? what is causing pressure?
  • 27. When? typical timing traps Not allowing time for iterations, for instance revisiting objectives Being forced to unnecessarily take a decision in haste Incorrect balance between presenting facts and holding a dialogue Tacking decision making forums onto the agenda of other meetings
  • 28. habit 1: effective decision makers get the basics right by considering the 6 key questions how do we structure the process? who should be involved? what information do we need? how much is the decision worth? why are we making the decision? when do we need to decide?
  • 29. using this report … some quick-win ideas… Idea 1: Review the strategic decisions of the past 24 months against the 6 basic questions. Idea 2: Check your “standard” decision making process against the model process. Idea 3: Develop a core of in-house “decision coaches” to support the decision makers through the process. Idea 4: Make an honest assessment of the outcomes of the last 6 decisions in your organization – with a view to Can our organization improving the process (not searching for scapegoats!). improve the effectiveness of our Idea 5: Conduct an in-house survey to assess the view of decision making by the Board and Executive team of your organizations’ doing the basics decision making capability. better?
  • 30. Genesis Management Consulting Limited Genesis is a strategy consulting firm with a mission of “improving lives through better decisions” We do this by building individual and organizational competency through: • Decision coaching • Decision training • Decision support This presentation is one of a series of articles that discusses decision making in more detail. For queries on in-house presentations or further information, please contact Simon Gifford at sgifford@genesis-esp.com or visit our blog at www.genesismc.wordpress.com Editing & graphics: M. Conidaris