SlideShare a Scribd company logo
© Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 1
Gunter's Concise
Marketing Training
Succeeding with Know-how:
Making Marketing Work For You
© Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 2
Strategic Triangle
Customer
AdvantageCompany Competitors
Market
Basics Pharma
© Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 3
How can we meet market needs?
=
How can we solve our customers'
problems better and/or faster than
our competitors?
Market Orientation
© Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 4
Prescription for Success
It's not important how much
you know, but how much
you actually implement
Knowing Going
…
© Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 5
Transparent, coherent process
with a series of standardized steps
in a logical sequence
Facilitating a consistent approach
Modules
© Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 6
• Blueprint
• Checklist
• Recipe
• Idea Catalyst kit
Can Serve You As
Peak Performance
© Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 7
Framework: Goals, Time, Markets
Analysis: Identify target group
Unmet need: Understand the prospect's problem
Positioning: Develop a powerful message
Modes of expression: Address all senses
Check: Test draft, adapt to feedback, test again
Channels: Find effective communication routes
Success Criteria: Define performance indicators
Names: Collect and store customer contact data
●
© Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 8
Success in the Market
Win and keep
customers
© Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 9
Results: Business Outcome
Framework: Goals
● Market share
● Revenue ("Sales")
● Cash flow ("Profit)"
- Time Period
- Markets
- Resources
© Healthcare Marketing Dr. Umbach & Partner, 2006 www.umbachpartner.com 10
Framework: Goals, Time, Markets
Analysis: Identify market and target group
Unmet need: Understand the prospect's problem
Positioning: Develop a powerful message
Modes of expression: Address all senses
Check: Test draft, adapt to feedback, test again
Channels: Find effective communication routes
Success Criteria: Define performance indicators
Names: Collect and store customer contact data
●
© Healthcare Marketing Dr. Umbach & Partner, 2006 www.umbachpartner.com 11
Those few things that must go well
to ensure success and therefore
deserve special attention.
Note:
Different from desired outcome or
KPIs of a project
Critical Success Factors (CFS)
© Healthcare Marketing Dr. Umbach & Partner, 2006 www.umbachpartner.com 12
It's Not the Big That
Eat the Small..
It's the Fast That
Eat the Slow:
How to Use Speed as a
Competitive Tool in
Business
by Jason Jennings and
Laurence Haughton
Speed and Agility
© Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 13
Targeting
Stakeholder-Mapping
Select relevant groups
Key customers
CRM
© Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 14
Targeting
Common mistake:
Focusing on the wrong target group
and chasing poor prospects
Do your home work
"Pre-Qualification"
Visit the right people
© Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 15
The will to prepare to win
is more important
than the will to win
Do research
Prepare
© Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 16
Are you
on target or
off-track?
Focus
Whom do you
want to convince?
© Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 17
Framework: Goals, Time, Markets
Analysis: Identify target group
Unmet need: Understand the prospect's problem
Positioning: Develop a powerful message
Modes of expression: Address all senses
Check: Test draft, adapt to feedback, test again
Channels: Find effective communication routes
Success Criteria: Define performance indicators
Names: Collect and store customer contact data
●
© Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 18
The Prospect's Problems
The customer is not doing
business with you because
of your company's reasons but
because of his own reasons
© Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 19
Burning Problems
or "Paint Points"
Think Unmet Needs
Discover the customer's
real reasons
© Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 20
Even you will not know until
you spread your wings
Rise to New Heights
No one can
predict to what
heights you
can soar
© Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 21
Complete Presentation
and Free Tips and Ideas
www.umbachpartner.com/de/gunter-s-concise-marketing-training

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Gunters concise-marketing-training-20-charts

  • 1. © Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 1 Gunter's Concise Marketing Training Succeeding with Know-how: Making Marketing Work For You
  • 2. © Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 2 Strategic Triangle Customer AdvantageCompany Competitors Market Basics Pharma
  • 3. © Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 3 How can we meet market needs? = How can we solve our customers' problems better and/or faster than our competitors? Market Orientation
  • 4. © Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 4 Prescription for Success It's not important how much you know, but how much you actually implement Knowing Going …
  • 5. © Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 5 Transparent, coherent process with a series of standardized steps in a logical sequence Facilitating a consistent approach Modules
  • 6. © Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 6 • Blueprint • Checklist • Recipe • Idea Catalyst kit Can Serve You As Peak Performance
  • 7. © Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 7 Framework: Goals, Time, Markets Analysis: Identify target group Unmet need: Understand the prospect's problem Positioning: Develop a powerful message Modes of expression: Address all senses Check: Test draft, adapt to feedback, test again Channels: Find effective communication routes Success Criteria: Define performance indicators Names: Collect and store customer contact data ●
  • 8. © Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 8 Success in the Market Win and keep customers
  • 9. © Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 9 Results: Business Outcome Framework: Goals ● Market share ● Revenue ("Sales") ● Cash flow ("Profit)" - Time Period - Markets - Resources
  • 10. © Healthcare Marketing Dr. Umbach & Partner, 2006 www.umbachpartner.com 10 Framework: Goals, Time, Markets Analysis: Identify market and target group Unmet need: Understand the prospect's problem Positioning: Develop a powerful message Modes of expression: Address all senses Check: Test draft, adapt to feedback, test again Channels: Find effective communication routes Success Criteria: Define performance indicators Names: Collect and store customer contact data ●
  • 11. © Healthcare Marketing Dr. Umbach & Partner, 2006 www.umbachpartner.com 11 Those few things that must go well to ensure success and therefore deserve special attention. Note: Different from desired outcome or KPIs of a project Critical Success Factors (CFS)
  • 12. © Healthcare Marketing Dr. Umbach & Partner, 2006 www.umbachpartner.com 12 It's Not the Big That Eat the Small.. It's the Fast That Eat the Slow: How to Use Speed as a Competitive Tool in Business by Jason Jennings and Laurence Haughton Speed and Agility
  • 13. © Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 13 Targeting Stakeholder-Mapping Select relevant groups Key customers CRM
  • 14. © Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 14 Targeting Common mistake: Focusing on the wrong target group and chasing poor prospects Do your home work "Pre-Qualification" Visit the right people
  • 15. © Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 15 The will to prepare to win is more important than the will to win Do research Prepare
  • 16. © Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 16 Are you on target or off-track? Focus Whom do you want to convince?
  • 17. © Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 17 Framework: Goals, Time, Markets Analysis: Identify target group Unmet need: Understand the prospect's problem Positioning: Develop a powerful message Modes of expression: Address all senses Check: Test draft, adapt to feedback, test again Channels: Find effective communication routes Success Criteria: Define performance indicators Names: Collect and store customer contact data ●
  • 18. © Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 18 The Prospect's Problems The customer is not doing business with you because of your company's reasons but because of his own reasons
  • 19. © Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 19 Burning Problems or "Paint Points" Think Unmet Needs Discover the customer's real reasons
  • 20. © Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 20 Even you will not know until you spread your wings Rise to New Heights No one can predict to what heights you can soar
  • 21. © Healthcare Marketing Dr. Umbach & Partner www.umbachpartner.com 21 Complete Presentation and Free Tips and Ideas www.umbachpartner.com/de/gunter-s-concise-marketing-training