This document outlines the key objectives, features, and processes for NJ's Call and Transact phone transaction service. The main objectives are to route maximum transactions through their exchange trading platform, provide transaction flexibility to clients anywhere, and eliminate errors from documentation. Key features include targeting more clients, easy and fast transactions, same-day fund collection via direct debit, and transaction confirmations by email and SMS. The document also describes the mandate registration and transaction flows, including client verification, order placement, and payment collection steps.

1. NJ presents...

2. To

3. Objective

To route maximum transactions through Trading
Account on Exchange platform.

To Provides transaction flexibility to the clients
irrespective of their geographical locations i.e. by calling
from any land-line or mobile phone from anywhere.

To eliminate errors occurring due to documentation
resulting in transaction rejections.

Cost effective mode of Transaction

4. Key Features

More number of client can be targeted

Easy, faster & convenient mode of transaction.

Fund collection through Direct Debit from registered bank
account on the same day.

Transaction communication email to partners & clients on
receipt as well as confirmation of transaction. SMS to client on transaction
confirmation.

Extended cut-off upto 2:30 pm for same day NAV

Purchase / Redemption / SIP Registration / SIP stop request accepted on
phone.

Dual authentication, first level client verification is done on IVR system.
Client has to enter correct combination of UCC & TPIN for successful login.
Second verification done by Agent before accepting transaction.

Call-Line is open from 10:00 am to 2:30 p.m. Monday to Friday.

5. Important Points

To avail the facility Registration of New Bank Mandate along
with Call & Transact T&C is mandatory.

Currently the service is available with HDFC Bank, ICICI Bank,
AXIS Bank

If the payment gets rejected by bank due to insufficient funds or
any other reason, transaction will be rejected.

For SIP registered on Call & Transact Mandate, SIP fund
collection is done before 12:00 pm on the installment date itself
through Direct Debit mode.

If the payment is failed, SIP installment is rejected.

6. Call on <0261 3987500> to
Place your Transaction
Call Line open from Monday to
Friday, 10:00 am to 2:30 pm
Call Timings
For more information, please contact your Relationship Executive or call our
Customer Care on 1800 200 0155

7. Mandate Registration Flow
CRO will verify bank mandate
CRO will enter details in system & dispatch the sme to HO.
CRO will inform to Partner
for required details or
pending documents
On receipt of the Mandate from PSC. Mandate is verified at HO.
Mandate will be put on hold or Rejected
& client/partner/CRO will be intimated.
Bank Mandate dispatch to
Bank for registration
Yes
Bank Mandate
is correct
No
Yes
No
Partner will collect Bank mandate along with T&C from client
submit the same to respective PSC

8. Transaction flow
Client will call on Call & Transact Number < 0261 3987500 >
IVR will ask caller to enter UCC & TPIN (for first level verification)
UCC &
TPIN matches
Maximum 3 attempts will be
allowed, after that & call will be
disconnected.
Call will be transferred to NJCC
Agent & will verify client's personal
details
Client will be requested to call
again
No
No
Yes
Yes
If Details given by
Clients are correct

9. Transaction flow... contd
Transactions received upto 2:30 pm will be executed on exchange by NJ.
Payment collection is done after 3:00 pm
For transactions where payment is failed, transaction is rejected.
Under recorded phone-line transaction given by client will be placed in NJ system.
Before confirming the transaction, order details will be verified by Agent to the
client & Transaction ID will be given to client.

10. Thank You