- Edward Pangbourne has over 15 years of experience working in financial services and customer service roles, including collections, credit control, and new business administration. - He has a strong background in secured loans, insolvency law, and using online tools like Money Claims to apply for judgements. - His resume details his employment history holding roles at several financial companies, most recently as a customer account manager and new business administrator at a secured loan company.

1. Edward John Pangbourne
142 Grove Crescent, Croxley Green, Rickmansworth, Herts. WD3 3JP
Tel no 01923 442887 Mob no 07803 829522
E-mail epangbourne@ymail.com
Status: - Single Nationality British
Profile
I have worked in the Financial Services field since Jun 2000, doing all aspects of employment from New Business
Administration, Collections, Manual Credit Control and other fields of employment. I have completed Stages 1 and 2
of the Institute of Customer Services, part completed stage 3. I am quick to bond with my fellow team members
and naturally adopt the company’s vision as my own. I am always considering the bottom line and achieve the task
in hand with minimal supervision and maximum effort.
Capabilities
 Effective Communicator
 Processing Customers’ Loan files are complete so that the payments can be made by bank transfer or
cheques
 Good knowledge of Land Registry concerning second charges on properties for the purpose of secured loans.
 Good knowledge of the Insolvency Laws in both U.K and Scottish Law
 Good knowledge of Money Claims online to apply for C.C.Js
 Collections Advisor
 Ability to multi-task
Employment History
1st October 2013 – 30th September 2014 Contract (Completion)
New Business Administration Central Trust Ltd Secured Loan Company
 To check that all paperwork in the Client’s Finance Packs for a Secured Loan is complete
 To make payments to Clients and their Creditors either by Telegraphic Transfer or Cheques
 To send Second Charge on Properties request by AP1s to Land Register
 To audit all Customer’s Finance Packs, to make sure that all payments have been bank.
 Major Audit on all Customer Accounts from 2006 to 2014
To check all Customer’s document are correct. Processing Telegraphic Transfers and Cheques made payable to
Customers and their Creditors. Send Loan documents with personal papers and cheques to Customers to make
payments to their Creditors. To obtain consent from Mortgage companies for our Loan charge against the
Customers Property. To send AP1s to Land Registry too apply our second charge against the Customers’ Property.
To audit all Loans packs to check if all TTs and Cheques have been banked, if not to contact Customer and get them
to chase their Creditors. To audit all accounts from 2006 to 2011 to confirm they are correct on Company’s system.
1st October 2013 – 30th September 2014 Contract (Completion) Continued
Customer Account Manager Central Trust Ltd Secured Loan Company
 Collection of Debt
 Outbounds Calls
 To arrange Payment Holidays
 To set up Fast Track Payments
 To reset Customers’ Direct Debit.
 To set up Payment Arrangements
To collect funds from Customers who are in arrears from 1 to 2 months behind in their payments. To contact
Customer who are in arrears via E-mails, Letters and Telephone. To set up Payment Holidays for 1 to 3 months

2. at the Customers request and advise them that this will show on the Credit Rating. To set up Fast Track
Payments who are 1month in arrears. To set up Payment Arrangements and to ensure that payments do not
cause financial difficulties by an Income and Expenditure either online or over the te lephone
29th July 2013 – 30th Aug 2013 Casual
Credit Controller IMG Ltd Club Wembley Finance
 Collect contractual overdue membership fees
 Inbound and outbound collections telephone Calls
 Make payment plans arrangements with Clients
 Send overdue Invoices by e-mails
To collection overdue contractual membership fees by e-mails and telephone
To make payment arrangements with Client who are in arrears
To take payments over the telephone
March 2010 – October 2012
Account Administrator/Recoveries Manager Speed-e-loans.com (Cease Trading) Payday Loans Co
 Add interest to accounts on a daily basis
 To deal with customers who have gone through Insolvency and deal with Debt Management companies
 Used the Money Collection online system to apply for Judgements
 Outbound Call
 Collection of Debt
 Send e-mails to Debtors
 Set up the Insolvency Procedures for the Company.
Used the Money Collection online system to apply for Judgement against Customers who were in arrears for over 1
year. To deal with Debt Management companies who our clients have gone through concerning their debt with us.
To add daily interest to Customers’ Accounts who are in arrears. To contact Customers who are in arrears by
telephone, e-mails and text
October 2009 – November 2009
Self-Employed Direct Sales and Marketing Contracted by Fourways Marketing for Npower
 Door to Door Salesman to supply new customers with Dual Fuel for Npower
To increase the numbers of Customers to be supplied with Gas and Electricity from Npower. To get new customers
to sign contracts for Npower in their homes.
November 2006 – September 2008
Collections Advisor RCI Financial Services Ltd
Finance company which sell vehicles to the General Public, Business and Dealers
 Inbound and Outbound calls
 Business to Business Collections
 Online Payments
 Problem Solving with Customers
 Making payment arrangements with customers
 Chief Fire Warden
My role was to collect debts from Customers and Business via the telephone. Receiving inbound calls from
Customers to make payments or to arrange payment schedules within the company’s procedures. Outbound
telephone calls to Businesses and customers who are in arrears on their financial arrangements.
I set up the Fire and Bomb Evacuation Procedures for the Company as there was no Evacuation Procedure in places.

3. June 2000 – November 2006
Various positions Ford Financial Service / Ford Credit
Finance company which sell vehicles to the General Public, Businesses and Dealerships
 Inbound and Outbound telephone calls
 Collection of Debt from Customers and Business
 Making Payment arrangement with Customers
 DVP / Rental Administrator / Accounts Administrator
 Credit Control on the Exposure of the Dealerships Financial limits
 Settlements Administrator / HPI, Clearance and Sold out of Trust Administrator
 Cashier
 Fire Warden and Evacuation Chair Personnel
My role was to collect debts from Customers and Business via the telephone. Receiving inbound calls from
Customers to make payments or to arrange payment schedules within the company’s procedures. Outbound
telephone calls to Businesses and customers who are in arrears on their financial arrangements.
Ordering vehicles on finance for Car Rental Companies for Conditional Sale, Purchase, Lease and Buyback. Buying
vehicles on Finance for Dealers as part of Financial Controls and Credit Controls of Dealer’s finances. Settling
vehicles at the end of Contract or Voluntary Terminations.
Checking current ownership of vehicles, giving clearance and chasing customers who have sold the vehicles while
still on finance.
Credit Control of the Dealership limits to stop over exposure of their accounts
Cashiering and Banking cheques to correct Ledgers.
To follow the Evacuation Procedures and to assist anybody who needs assistance to evacuate the building by use of
the Evacuation Chair.
Education and Training
 Institute of Customer Services Intermediate Stage 1 and 2 completed. Stage 3 Incomplete
 Evacuation Chair trained
 City and Guilds NVQ Level 3 Use and Support Information Technology
 City and Guilds NVQ Level 2 Using Information Technology Procedures
 GNVQ Administration Level 2
 Association of Accounting Technician. Foundation Level
 Navy. Army. Maths and English Test.
 CSE. St Michaels RC School. English, History and Metalwork, Geography and Technical Drawing.
Hobbies
Darts Secretary for local a local Darts Team – Send Team Averages to League Secretary and results of each
game. Produce Excel spreadsheet to show each Team Player how they are doing on a weekly basis
Reference available on Request